Mantra Сьерра-Гранд 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.1/5 Отзывов: 495

Mantra Сьерра-Гранд - Image 1
Mantra Сьерра-Гранд - Image 2
Mantra Сьерра-Гранд - Image 3
Mantra Сьерра-Гранд - Image 4
22 Surf Parade, 4218 БРОДБИЧ, Австралия

Описание

Особенности отеля

  • Расположение в центре района Бродбич

  • Изумительные пляжи в пешей доступности

  • Огромный выбор удобств

  • Большие, просторные и прекрасно оборудованные номера

  • Вид на океан

Наши номера

Люкс

Люкс с 3 спальнями и видом на океан

  • 7 чел. максимум
  • 140 m² / 1506 sq ft
  • Постель 1 x Большие двуспальные кровати и 1 x Двуспальные кровати (queen) и 2 x Односпальные кровати
  • Виды: Вид на океан/море
  • Плюсы размещения: Балкон

Расположение отеля

Mantra Сьерра-Гранд

22 Surf Parade
4218 БРОДБИЧ
Австралия

GPS:-28.034654, 153.431848

Телефон
Факс +61 7 5668 5101

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Курение на территории отеля запрещено

2 Бассейны

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL  4.1/5  Отзывов: 495

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 546

Don’t stay in apartment 2304

Примечание: Tripadvisor 3.0/5

Faye B Семьи - Реальные отзывы TripAdvisor

Sierra Grande Broadbeach is in a great position - close to the beach and across the road from Pacific Fair. It has an amazing outdoor pool and indoor pool. Do not stay in apartment 2304. This apartment is not associated with the Mantra group but is privately owned and managed. The carpet was filthy (the owner has now agreed to replace it after being asked for 18 months by the agent) the saucepans do not work on the stove as they are the wrong type, the couch is old and shabby and the one TV is cheap and dated. When we stayed there the windows and kitchen floor were both dirty. After paying nearly $4,000 we received a refund of $250 and 12 noon checkout.

THEY DONT CARE AT ALL about customers

Примечание: Tripadvisor 1.0/5

athinko Семьи - Реальные отзывы TripAdvisor

I booked via all accors, and i don't know how the search was 1 July- 4 July but my booking was 1 - 4 april.. and I just realized at 5 th april that i got send an email about my stay and quickly emailed them with all my proof of travelling where i got my ticket and othe hotels.. THEY JUST DONT CARE AT ALL and just ping ponged u to everywhere... i guess they just want my money without thinking of customer service and I'm so disappointed.. THEY TOOK MY 1400 AUD for nothing and without any consideration... NOT A GOOD SERVICE AT ALL.. and they ruined my mood for holiday..

great get away and great location

Примечание: Tripadvisor 4.0/5

David Dunk d Реальные отзывы TripAdvisor

everything was perfect checkin and out so eazy the room was clean and as described the bed was comfortable the indoor pool and gym were fantastic and a great coffee shop is located at the tram station only a few hundred meters away i will certainly be returning to this hotel again

Nice Apartment Style Accomodation

Примечание: Tripadvisor 4.0/5

Michael_MandM Couples - Реальные отзывы TripAdvisor

These are moderately priced nice apartments directly opposite Pacific Fair at Broadbeach, and they provide a car parking space for each apartment. There are no restaurants on site, but there are several in the general vicinity including two that are immediately alongside. The only problem we experienced was with wi-fi access codes limiting the number of devices, and as we found out also limiting the downloads with a usage cap. The wi-fi issues wouldn’t have been a problem, except that the mobile reception was very unreliable where we were staying on the 23rd floor. All in all though we were happy with our stay, and appreciative of the assistance the staff were able to offer.

Rudest receptionist on the earth

Примечание: Tripadvisor 1.0/5

FarAway31128689077 Реальные отзывы TripAdvisor

Prepaid booking but on arrival was told to hand my credit card over to be held until we left. I don't have a credit card only a Debit card. Receptionist didn't want that, not that I'd leave it with him anyway. He told us we couldn't stay there without a credit card so had to leave. He was screaming at us and calling us names.

Dear FarAway31128689077, Thank you for sharing your experience, although we're deeply troubled by what you've described. We want to clarify that our property does not have a policy of holding credit cards. However we can confirm that a security bond via a pre-authorisation on a credit card of $200 is required on check in. Your feedback is not inline with our company procedures or policies and It seems that you may have booked through an external management service rather than directly staying with the onsite managing agent. We are genuinely troubled to learn about the service experience you encountered, as it does not align with the high standards of service our team is dedicated to delivering. We extend our sincere apologies for any instance where a member of our staff or via an external managing agent has spoken to you or treated you in a manner inconsistent with our values and commitment to exceptional guest care. Your feedback is invaluable to us and we sincerely apologise for any distress caused during your stay. We hope you'll consider giving us another chance in the future to provide you with the excellent service and hospitality that we strive to offer all our guests. Your sincerely, Rebecca Noyes General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 249 Отзывов 9.5/10 Расположение
  • 404 Отзывов 5.8/10 Номер
  • 232 Отзывов 8/10 Сервис
  • 28 Отзывов 4/10 Интернет
  • 189 Отзывов 3.4/10 Чистота
  • 30 Отзывов 2.2/10 Еда
  • 28 Отзывов 7.3/10 Велнес-зона

В сотрудничестве с Trustyou

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