Mantra Parramatta 4 stelle

Giudizio clienti (Valutazione ALL) 3.6/5 1.111 recensioni

Mantra Parramatta - Image 1
Mantra Parramatta - Image 2
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Cnr Parkes St and Valentine Ave, 2150 Parramatta, Australia

Descrizione

I plus dell'hotel

  • Per contattare un consulente per le prenotazioni, chiamare il numero 1300 987 610

  • Vicinanza alla stazione dei treni e bus

  • Westfield Parramatta

  • Vicinanza al quartiere dei ristoranti

  • A 600 metri dal cinema

Le nostre sistemazioni

Posizione dell'hotel

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 Parramatta
Australia

Coordinate GPS:-33.819519, 151.006438

Telefono
Fax +61 2 9635 3388

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Sale riunioni
  • Proprietà 100% non fumatori

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.6/5  1.111 recensioni

Giudizio TripAdvisor  3.8/5  2.178 recensioni

Deceiving

Punteggio Tripadvisor 2.0/5

macis49 Recensione certificata TripAdvisor

Extremely disappointed, like others i check the facilities available and then decide based on that, if you read the website they have a restaurant, a bar, room service, a mini bar, they do have them but they are all closed not available, if they'd have mentioned any of this at time of booking i wouldn't of booked, guess that's why they decieve you. Breakfast is average and expensive, don't expect choice or a selection its limited and you eat what your given. Book elsewhere imho.

Still run down and not worth the stay

Punteggio Tripadvisor 1.0/5

David E Recensione certificata TripAdvisor

We stayed here two years ago and it was run down then. It hasn't changed and possibly could be worse than then. Checked in early at 1230 (as arranged as we had things to do) and was upgraded to a spa apartment as per our Accor level which was good. However when we got to the room, the noise from the air conditioning was horrendous. It wasn't just the blowing but something vibrating in the service void. With just the fan running it was 9db with the air cond on it was 35db. We could actually hear it in the corridor before we got to the room. We were offered another room in the same position next to the service void on another floor which was 50% better but even the staff member showing us said she will find us another one without any prompting from us. It was 3pm though by the time we finally got a room and we had to miss one of the items we had planned and had driven 4 hours for. You can't tell me that noise just popped up on that day. The hotel itself, outside of the reception and bar, is run down and somewhat grubby although the rooms were clean. One lift didn't work, the other had buttons missing for certain floors on each side with the void covered with tape that had been punched through allowing access to the inner workings of the panel (surely that can't be safe), exposed wires in hallways, large chunks of missing tiles at the pool, towels from the day before sitting there at the pool the next day, covers off parking gate machinary. It really felt like a dodgy 2 star hotel not an Accor hotel. The other hotel around the corner from another international chain is a mcuh better option. We should have known better than to stay loyal to Accor on this particular occasion given our past experience - but we try. If it was not for the convenience of location this hotel would have nothing going for it. The reception staff though were excellent in understanding these problems and any other query we had and proactively explained member benefits which is always good rather than trying to extract them from staff. It's just a shame they don't have the support of management/owners in looking after the upkeep of the hotel thereby making their jobs harder.

Dear Guest, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the disruption caused by the air-conditioning noise and the condition of the facilities, which clearly did not meet expectations or our brand standards. We regret that these issues impacted your plans and overall experience, especially given your loyalty and previous stay. Your comments regarding maintenance, safety, and upkeep have been escalated to senior management for urgent review. We’re pleased to hear our reception team provided supportive service, and we agree they deserve better support. We truly appreciate your honesty and are sorry we fell short on this occasion. Mantra Parramatta

Great location with lovely staff but hotel needs refurb

Punteggio Tripadvisor 4.0/5

Matelita K Recensione certificata TripAdvisor

Great location being close to Westfield, train station and many restaurants. Lovely staff although reception phone wasn’t always answered from room but didn’t mind the trek down as they were very accomodating dealing with in person regarding requests for pillow, toilet paper, towel. Sofa bed was faulty and shower curtain needed change which was rectified by housekeeping easily. Prepaid buffet breakfast at $24 which was much cheaper than walk in price of $30 and was adequate with many options. Dining appeared only serviced by 2 staff, 1 cooking and 1 managing room and bar by herself who were superb considering there were many of us. Stayed on weekend so dining was not open for lunch&dinner but there are many great eateries nearby and we delivered our favourite food in with ease. Parking was convenient and secure underground with access straight to room floor in lift from carpark at $20 a night. Stayed in 1 bedroom apartment, while very clean, spacious and functional with balcony view of pool and fully equipped with all necessary utensils, appliances, hot plate to cook, washing machine/dryer (including dishwashing liquid&powder). Aircon system was uncomfortable and kept blowing cold air at 26 temp so turned it off but it is winter so room was cold. Bed was tired&uncomfortable however pillows and sheets were nice and clean. Requested extra pillow as there was only 2 on bed with cushions and 1 in cupboard. Will not return until hotel has refurbishment upgrading bed, aircon system, etc. The winning factor is their great staff and convenient location that makes one overlook the hotels need for upgrade.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mantra Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointing experience

Punteggio Tripadvisor 2.0/5

DavidRB_1969 In famiglia - Recensione certificata TripAdvisor

Stayed for 2 nights in a twin room and wish I’d stayed elsewhere. Booked via Qantas travel. The pros: In-room microwave, mini fridge and mini stovetop Proximity to Westfield Parramatta and train station Decent shower water pressure The cons: Twin single beds were tiny and uncomfortable Bedside tables were equally tiny and useless Air conditioner blew out warm air on cool Staff were uninterested and unhelpful Poor cleanliness No sports or movie channels (just free to air TV) I pre-arranged for my (adult) son to check in as I was going to be in a meeting when he arrived. Room was prepaid. But the lady at the desk still interrupted my meeting with 100 questions before letting him in (even after he provided ID and a credit card). On arrival the prior guests dinner tray was left outside the room. When we left 2 days later it was still there, despite a couple of complaints while we were there. The carpets in the hallway are badly stained. The “view” is straight into an office building next door. On checkout I handed the keys back and the man on the desk just said “ok” and stood there. No communication. No “all good” or “thanks for staying”. Zero customer service and poor experience. Would never return.

Dear Guest, Thank you for taking the time to provide detailed feedback regarding your stay. We sincerely apologise that your experience did not meet expectations and for the multiple issues you encountered, including the bed comfort, air conditioning, cleanliness, and service at check-in and checkout. Your comments regarding room preparation, hallway maintenance, and customer service have been shared with our management team to ensure improvements are made and to prevent similar experiences for future guests. We regret that your stay was disappointing and appreciate you bringing these matters to our attention. Kind regards, Mantra Parramatta

Pulito e carino

Punteggio Tripadvisor 4.0/5

Vale N Recensione certificata TripAdvisor

Siamo stati al Mantra durante la settimana di capodanno abbiamo pagato sugli 800 euro per una doppia, la stanza è grande e pulita. Ottima posizione, vicino ad un centro commerciale enorme (Westfield) e vicino la station. L'unica pecca è internet a pagamento, la colazione un pò cara (ma si può cucinare in stanza) ed una sola sedia nella doppia, se c'è l'angolo cottura in stanza dovrebbero esserci anche due sedie e non aspettare che qualcuno le richieda.

Caro Stellina72003 Grazie per aver il tempo di rivedere il vostro soggiorno presso Mantra Parramatta, È stato bello leggere che ti è piaciuto il vostro soggiorno qui a Mantra Parramatta. Siamo molto fortunati ad essere situato in una parte così a portata di mano di Parramatta, essendo a pochi minuti dalla stazione ferroviaria di Parramatta e Westfield. Da allora abbiamo corretto la vostra preoccupazione con solo avendo una sede in camera. Speriamo di rivedervi il vostro prossimo viaggio in Australia Cordiali saluti Tim Doyle

In collaborazione con TripAdvisor

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