Pullman at Sydney Olympic Park

Spent ten days at the Pullman and without question our highlight was visiting the Executive Lounge every night for drinks and snacks. John does a superb job looking after guests and the drinks and food are wonderful. He is so warm, kind and professional. Top marks!

It's with deep regret that this review doesn't reflect a great image for the Pullman Hotel. 5 year's ago it was a perfect Hotel. It ticked all points that a good quaitly Hotel should, from Staff, Restaurant food and the perfect Rooms. But this weekend stay was not upto the standard that this Hotel should display. I will start with the check-in, we arrived 20 minutes early and went to check-in. The nice reception staff member checked us in, and said the Room was not ready as yet, but I will contact you as soon as it was ready. That was fine. I had to park my vehicle across the road anyway. 40 minutes later, (14.20pm) we where sitting in the Bar area having a drink, while we waited for reception to contact us. It was the concierge staff member (Joe) who asked us if we had checked-in, we said that we had and were waiting for the Room to be ready. Very quickly the concierge manager rechecked us in again and handed us the keys for the Room. Once we got to the Room, I was waiting to be impressed as I was a few years ago. It didn't happen. The Room looked okay, but not great. It was missing that quality look, and was not cleaned well. The glass desktop was covered in thick dust and the tall wall mirror was covered with some type of stain. The resturant food was very nice, small but quality menu as I posted 5 years ago, but the Bar service was very slow, that slow that my beer was not cold. The only hilight of our stay, was the very friendly concierge staff member (Joe) who we spoke with on both days and gave us some places to shop in the city. The Pullman Hotel will need to upgrade the Room's, before we choose to return and pay a premium.

From the wonderful and very pleasant and efficient check in service, to the experience at the executive lounge (thank you John for providing a wonderful and personable service) . Staff at breakfast were efficient, friendly and were attentive to cleaning plates etc. main bar service was with a smile last night and check out today was friendly and efficient. Only feedback I’d offer (& this is being very picky) an additional variety of biscuits for cheese at executive lounge. We were on 16th floor-great room and view however there was a stale air con smell as soon as you exited the lift and again inside the room. Overall a great stay!

Pullman at Olympic Park is an excellent Hotel and the perfect place to stay when attending events at Olympic Park. Rooms, service and facilities are first class and the Executive Lounge is the icing on the cake. The Hotel also always rewards your loyalty to the Accor brand.

The hotel is beautiful and the rooms very well appointed. Great location in the middle of the sporting venues. In late and left early so this is an expensive option for a few hours sleep. Chose not to use the breakfast option.