Mercure Sydney Parramatta 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.1/5 1.347 opiniones

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Mercure Sydney Parramatta - Image 1
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106 Hassall Street, 2142 SÍDNEY, Australia

Descripción

Extras del hotel

  • El hotel cuenta con 4 espacios polivalentes para eventos y conferencias

  • En M Restaurant & Bar podrá degustar cocina australiana moderna

  • Acceso a Internet WIFI, televisor LCD con canales por cable y espacio de trabajo

  • Piscina al aire libre, spa, pista de tenis y terraza con asientos

  • A 10 minutos del Parque Olímpico y a 40 minutos del distrito central de negocios de Sídney

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Localización del hotel

Mercure Sydney Parramatta

106 Hassall Street
2142 SÍDNEY
Australia

GPS:-33.81897, 151.021591

Teléfono
Fax +61 2 8836 1043

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

M RESTAURANT

El restaurante M sirve buffet al desayuno y cenas a la carta todos los días. El chef presenta un moderno menú australiano especializado en comida de mar y bistecs. Disfrute la cena en nuestra terraza al aire libre en los meses de verano.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.1/5  1.347 opiniones

Valoración de TripAdvisor  4.0/5  1.106 opiniones

Extremely disapointed.

Nota de Tripadvisor 1.0/5

Mick C Valoración certificada de TripAdvisor

I've stayed in many Hotels around the World & this was the worst Hotel I've stayed at. Overpriced, dirty, run down & in need of desperate rennovations. Aircon stuck on 24degs. Staff were ok but knew they couldn't fix anything. No Engineers on duty. Eventually changed rooms. Still no room phone & TV broken. Extremely disapointed.

Dear Mick, Thank you for sharing your detailed feedback. I’m truly sorry to hear that your experience at Mercure Parramatta did not meet your expectations. The concerns you’ve raised, from the condition of the interiors to the housekeeping standards, are deeply concerning and fall far short of the quality we strive to provide. Your observations about the worn furnishings, maintenance issues, and lack of attention to cleanliness are being taken seriously, and I’ve shared your comments with our management and maintenance teams for immediate review. Rest assured, we are addressing these shortcomings to ensure improvements are made promptly. We sincerely apologize for the discomfort and inconvenience caused during your stay. While we cannot change your past experience, we would greatly appreciate the opportunity to make it up to you. Please feel free to reach out to us directly if you’d consider staying with us again, so we can ensure your next visit meets the high standards we aim for. Thank you again for your feedback—it is invaluable in helping us improve. Kind Regards Sovana Bhattarai Front Office Manager

Hilarious as a show. No fun to stay. Too far from eat street and dumpy as. My company will be getting told; never again!

Nota de Tripadvisor 1.0/5

Hbutter De negocios - Valoración certificada de TripAdvisor

Perhaps once upon a time it was glossy. Now it’s ‘Faulty Towers’. The coffee machine doesn’t work. One of three lifts functions. There is a constant stream of mini buses dropping Chinese tourists 30 at a time; who all want to get in the lift at the same time.

Dear Guest , Thank you for sharing your feedback. We are truly sorry to hear that you had such a negative experience with us. This is certainly not the level of service we strive to provide. We do few restaurants near the hotel; I am sorry if my team did not communicate you about the nearby restaurant. We’ve already addressed this issue with our team and are taking steps to ensure that our scheduling and customer service are improved moving forward. If you would like to discuss further Please contact myself on 02 88361000 .Thank you for bringing this to our attention. We truly value your feedback and hope to have the chance to serve you better in the future. Sincerely , Sovana Bhattarai Front Office Manager

Room 305 - Below Standard and Over-priced.

Nota de Tripadvisor 2.0/5

A272THkevinh Valoración certificada de TripAdvisor

Room cost us $382 for one night. Motel was rated 4 stars. This room should be barely a 3 star. * There was no telephone in the room. We needed to contact Reception on a number of occasions and had to use the lift. In total, 7 trips down the elevator to have things sorted for our stay. * 3 people were booked for this hotel. Room only contained 2 cups, 2 towels, 2 glasses and 2 spoons. No other crockery or knives/forks. When we went to complain about the shortage, reception gave us the 3rd towel and said that the remaining items would be delivered to the room shortly. Hours later, they never arrived. Another trip to Reception. * Room temperature was stifling and the aircon controls were locked and to be adjusted by the staff - another trip to Reception as there was not telephone in the room. * No bottle opener. We went to reception (again) to obtain one and was told that they only had one for the entire motel and that they would need to accompany us back to the room to take it back after we had used it. When another bottle need to be opened, we had to take it down to Reception. * Room door had paint peeling and scratches across it. * Bathroom had no exhaust fan and the steam caused havoc. The 2nd and 3rd person had to leave the bathroom door open and hope that it did not set off the smoke alarm.

Dear Guest , Thank you for sharing your feedback. We are truly sorry to hear that you had such a negative experience with us. This is certainly not the level of service we strive to provide. We understand how frustrating it must have been to go up and down the lifts and we apologize for the delay. We’ve already addressed this issue with our team and are taking steps to ensure that our scheduling and customer service are improved moving forward. Thank you for bringing this to our attention. We truly value your feedback and hope to have the chance to serve you better in the future. If you would like to discuss further, please contact myself on 02 88361000. Kind Regards Sovana Bhattarai Front Office Manager

Great Location

Nota de Tripadvisor 3.0/5

83MarkP83 En pareja - Valoración certificada de TripAdvisor

Very pleasant stay. Great staff. Very good size room. Lovely pool and tenis court is a bonus. Really good location especially if you are going to Olympic Park or Rose Hill Race course. Hotel needs a refurb carpets are looking very sad and walls a new paint job. Our room did not have a chair for the desk top.

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Sovana Bhattarai Front Office Manager

Muy buen Servicio

Nota de Tripadvisor 4.0/5

Ambassador282063 En familia - Valoración certificada de TripAdvisor

Nos gustaria que se incluyera un shut al aeropuerto, ya que siempre es un poquito retirado de Sydney, el resto fue todo muy agradable.

Estimado viajero, Quisiera agradecerle por sus obsevaciones sobre la localización del Mercure Parramatta. Somos una distancia del aeropuerto y desafortunadamente no tenemos lanzaderas al aeropuerto, pero nuestro personal encantador de la oficina central es más que feliz de organizar una lanzadera para se en su estancia siguiente en Australia. Atentamente Keira Goffredo Mercure Parramatta Encargado auxiliar

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 481 opiniones 8.8/10 Ubicación
  • 1.036 opiniones 5.8/10 Habitación
  • 809 opiniones 7.9/10 Servicio
  • 20 opiniones 2.4/10 Internet
  • 474 opiniones 4.5/10 Limpieza
  • 252 opiniones 3.6/10 Instalaciones
  • 244 opiniones 3.9/10 Comida
  • 206 opiniones 5.6/10 Desayuno

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Sídney

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.