BreakFree Grand Pacific 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.3/5 913 Bewertungen

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Beschreibung

Hotel-Extras

  • Lage im Stadtzentrum

  • 200 Meter vom bewachten Strand entfernt

  • Beheizter Außenpool und Spa

  • Große Tagungsflächen

  • Fitnessstudio, Sauna und Spielzimmer

Unsere Unterkünfte

Lage des Hotels

BreakFree Grand Pacific

100 Bulcock Street
4551 CALOUNDRA
Australien

GPS:-26.804815, 153.129495

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Haustiere nicht erlaubt
  • Shuttle
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Konferenzräume
  • 100 % Nichtraucherhotel

Swimmingpool

Take in the sunshine and views of Pumicestone Passage from a poolside deck chair or take a dip in the heated pool or spa. There's also a sauna onsite for guests to enjoy

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.3/5  913 Bewertungen

TripAdvisor-Gesamtwertung  4.0/5  1.478 Bewertungen

Bad experience and not good value- one of the booked rooms was like a trip into the 70s and desperately neededmakeover

Note Tripadvisor 1.0/5

Sue B Zertifizierte TripAdvisor Bewertung

Whilst the location is great and outside of the resort are beautifully maintained, the decor of one of the rooms we had was dated, the airconditioning leaked onto the lounge and the carpet which meant the room smelt of wet carpet the whole time we were there. The worst part of our experience was that of the 6 adults who slept in two apartments and in 4 beds all complained about the discomfort of the beds. when i looked at the mattress we slept on in the main bedroom, it was very aged and springs creaked and made noise. the solution of a topper helped minimally. When you go away and pay very good money, you expect to have comfortable beds! I have stayed a number of times in the past but would not be back again! it was a disaster for the 7 of us coming away for a combined family holiday. I will not recommend to anyone!

Dear Guest, Thank you for taking the time to tell us about your experience at the BreakFree Grand Pacific Caloundra. We are disappointed to hear that your experience did not meet your expectations, please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues that you came across during your stay, we will have further discussions to the owner of this unit regarding your feedback on the beds and general outlook on the unit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, if you would like to discuss this further please feel free to contact us directly: mariel.fischer@breakfree.com.au . Sincerely, Mariel Fischer Rooms Division Manager

Location is great !

Note Tripadvisor 3.0/5

cjmale5929 Zertifizierte TripAdvisor Bewertung

The facilities and location are excellent at Breakfree Grand Pacific, Caloundra. The room that we stayed in was very old and tired and in desperate need of an update. Getting in and out of the bath is problematic and an accident waiting to happen.

Dear cjmale5929, Thank you for taking the time to review your recent stay with us here at Breakfree Grand Pacific. It is disappointing to hear that you found the room old and tired, this is definitely something that we are currently discussing with all of our owners to improve their units. We are glad to hear that you enjoyed the facilities and location! Thank you again for your feedback, we hope to see you again on your next trip to Caloundra. Kindest regards Mariel Fischer Rooms Division Manager

We enjoyed our stay but was really disappointed at 2 thing: 1. The TV in the bedroom are fix to the roof and hangs very

Note Tripadvisor 3.0/5

Johan S Zertifizierte TripAdvisor Bewertung

We enjoyed our stay but was really disappointed at 2 thing: 1. The TV in the bedroom are fix to the roof and hangs very low. I bumped my head on it twice. 2. We heard renovation noice during the day which was very annoying. We were not told about the planned renovation when we booked the room. I don't think it was the right thing for them to do. It was our wedding anniversary on Valentine's day and we just wanted peace and quiet.

Overpriced and mouldy

Note Tripadvisor 1.0/5

Trudy K Zertifizierte TripAdvisor Bewertung

We were called 2 hours before check in, when we were already in Caloundra that our room was being changed due to an air conditioner leak. We had to check in late as our nephew was born that afternoon. Arrived in room - carpet felt damp and sticky, room smelt musty, mould in main room coming out of A/C vent, mound on bedroom sliding door frame, mould in ensuite. Couldn’t turn A/C off and have doors open to freshen the room as the screens had been removed. Initial room was a top floor room with a rooftop spa. We were assured this room had a spa. We got a 2 bedroom garden view room, on 3rd floor, and the spa was the bath in the ensuite with shower above. It was dangerous to get in and out of as the door didn’t open fully. In the morning we also found a large puddle under the TV unit. Ten hours after check in we checked out early as the room was below standard for $320 per night we were paying! It shouldn’t have even been available to book. Staff were great but 3 weeks later we are still waiting on our refund. Will not recommend this place to anyone.

Dear Trudyk679, Thank you for providing feedback on your stay with us and we are extremely sorry that this wasn't the best stay, this is not how we want our guests to experience. We would like to advise you that these issues had been rectified and the refund had been processed back to you, we do apologise for any delay with this. Thank you again for your feedback, if you would like to stay with again, please contact myself directly: mariel.fischer@breakfree.com.au Best Regards Mariel Fischer Rooms Division Manager

Super Lage, etwas abgewohnt...

Note Tripadvisor 4.0/5

Gyde W Familie - Zertifizierte TripAdvisor Bewertung

Die Lage zum Strand ist top, auch die Außenanlagen mit Pool sehr gepflegt. Das Appartment im Tower war auch großzügig bemessen. Allerdings roch es sehr muffig, schon beim Eintreten. Die Küchenschränke von innen besonders. Töpfe, Pfannen, Toaster sehr abgenutzt. In den Kleiderschränken waren die Ecken schon lange nicht mehr gereinigt worden. Ein schön gelegenes Hotel, dem etwas mehr Aufmerksamkeit bei Pflege und Sauberkeit gut tun würde. Die Mitarbeiterin an der Rezeption war sehr freundlich.

Dear Gyde W Thank you for taking the time to provide feedback regarding your stay with us here at BreakFree Grand Pacific Resort, we appreciate all feedback and delighted to hear you had an enjoyable stay and took full advantage of our excellent location. I'm sorry to the room had a musty smell and there were some small cleaning issues. Please be assured I will be raising this with our Housekeeping team to meet and exceed our guests expectations. We do hope to see you again when you next travel to Caloundra. Kind regards Gillian Edwards General Manager

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

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  • 304 Bewertungen 8.9/10 Service
  • 46 Bewertungen 2.6/10 Internet
  • 207 Bewertungen 4.5/10 Sauberkeit
  • 204 Bewertungen 5.2/10 Komfort
  • 171 Bewertungen 9.6/10 Pool
  • 135 Bewertungen 3.5/10 Stimmung

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