Novotel Sunshine Coast Resort 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 3.9/5 4.106 Bewertungen

Bestpreisgarantie
Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Australien

Beschreibung

Hotel-Extras

  • Hoteleigenes Café, Bar und Büfettrestaurant

  • Private Salzwasserlagune

  • Überwachter Surfstrand in Gehweite

  • Mitglieder von Le Club AccorHotels sparen bei Getränken im Resort mit MyGlass

  • Verwöhnen Sie Ihre Kinder mit All-inclusive-Mahlzeiten und Aktivitäten mit MyKids.

Unsere Unterkünfte

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Lage des Hotels

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Australien

GPS:-26.631233, 153.097443

Tel
Fax +61 7 5448 8001

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Haustiere nicht erlaubt
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  3.9/5  4.106 Bewertungen

TripAdvisor-Gesamtwertung  3.2/5  416 Bewertungen

False Advertising, Terrible Condition, Fraudulent Charges, No Attempt to Fix - Definitely not a 4 star ‘Resort’

Note Tripadvisor 1.0/5

Adventure67049407960 Zertifizierte TripAdvisor Bewertung

I have emailed the Novotel Sunshine Coast requesting a refund of incorrect charges for an ‘upgrade’ that was anything but! Staff that tried to fix our disastrous accomodation told us that I would not be charged an upgrade however, when I went to check out 6 days later, I was told that they had already done an express check out and they stated that there had been no additional charges. However, when I checked my bank account after boarding my flight back home, I found that they had charged me an upgrade fee TWICE! $645.86 NZD and $646.07 NZD! I am utterly disappointed, angry & astounded even that they have charged this, and not responded to my email requesting this to be resolved. After the terrible experience we had with check in and our first night in the ‘suite’ 193. I had fallen for an email advertising the ‘upgrade’ opportunity. After reviewing the very limited amount of photos on their website, I agreed to an upgrade. NOTE: Photos of 193 in the state it’s in now, or any room that hasn’t been refurbished, are NOT advertised/shown on their website. Totally False advertising! Imagine the horror we felt when we entered room 193. It was in disrepair, the pull out couch bed wasn’t even worthy of use as a couch, not sitting well, with massive rips and tears in the cushions. The floor was dirty, walls had gashes, majority of power points in the place didn’t work. The louvre doors had thick dust between every slat, looking like they’d never been cleaned. Also, having 2 louvre doors does not create a separate bedroom! Sound & light get through. One nights sleep on the pullout couch caused me so much pain throughout my back, neck and shoulders. Room 193 does not belong in a ‘Resort’! I understand that they are refurbishing parts of the Resort at a time… but they can’t seriously consider charging guests an ‘upgrade’ fee to stay in a room/‘suite’ that are not fit for paid accommodation. I haven’t seen such bad conditioned accommodation in 40 years in either student flats or hotels or motels. Both my Mother in Law and myself, were too embarrassed to take photos and share with family, and when family came to visit, we were too ashamed to let them come into the room/‘suite’. I met another guest during my stay that was as disgusted when she was placed in one of the ‘suites’. She was given a $250AUD refund on her stay! Yet they charged me $1,300 for 6 nights for a fake ‘upgrade’ that gave myself and my mother in law the WORST night of our lives - ever! And we have both traveled extensively for many years. We only stayed in the awful ‘suite’ for one night as one of their helpful staff moved us. We should not have to pay for the first night (Monday 5th) at all and certainly not have bern charged any upgrade. I do want to commend 2 of their staff for their brilliant customer service. Thomas and Toby (might have been Brody). Their patience, care and willingness to find solutions and help guests, is commendable and what Novotel Sunshine Coast Resort management should hold as the gold standard for all staff to aim for. They did you proud and are the only reason that my Mother in Law & I didn’t leave on the 6th and move our accommodation elsewhere. However, the crafty ‘express’ checkout where an additional $1,300 was charged undid all the good those staff did. We had to pay for everything as we went e.g. lunches, dinners and bar orders as we were told (very rudely) by a female front desk staff member that they only let gold & silver members do charge back. Every hotel I have ever stayed at has done charge back, even other Novotel hotels. Novotel Sunshine Coast ‘Resort’ delivered the worst accommodation experience ever!!

Note Kundenmeinungen 1.0/5

Silke W. Familien - Bestätigte Mitteilungen ALL

Ich habe noch nie so einen miserablen Service erlebt in einem Hotel. Alles Selbstbedienung. Nirgends wurde eine Bestellung aufgenommen. Man musste sich ständig an der Theke anstellen und da bestellen. Zudem laut und Objektleiter dreckige Tische und Plastikstühle. Am Pool gerade nal 40 Liegen und 3 Sonnenschirme und das für ca 400 Gäste. Zimmer veraltet und Bad grenzwertig. An der Rezeption hat es sogar in einem Bereich durch das Dach geregnet. Wenn man vom Zimmer zur Rezeption wollte musste man in den Hinterhöfen des Hotels laufen und auf die Mülltonnen schauen. Noch nie so ein miserables Arcor Hotel erlebt. Und das für 300€ die Nacht!

Dear Simone, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sunshine Coast Resort. We are very sorry to hear that your experience did not meet expectations, particularly regarding service, room condition, and facilities. Guest comfort and satisfaction are our top priorities, and your comments about self-service, pool facilities, cleanliness, and room maintenance have been shared with our management team for review. We appreciate your insights, as they help us identify areas for improvement. We regret that your stay was not enjoyable and hope to have the opportunity to provide a better experience in the future. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Note Kundenmeinungen 2.5/5

Anne V. Geschäftsreisende - Bestätigte Mitteilungen ALL

After an early flight and attending a long conference e have checked in around 9 pm and was given a room which was really far from the reception area. Considering it was raining that night, we were wet, drenched quite disappointed carrying our luggages.. Also, The TV is still a dinosaur, not even a smart TV. Definitely not worth paying $475 a night!

Dear Anne, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your recent experience did not meet expectations. We understand how important comfort and convenience are, especially after a long day, and we regret any inconvenience caused during your stay. Your comments have been noted and shared with the team as we continue to review areas where we can improve. We appreciate your honesty and hope to have the chance to provide a better experience in the future. Kind regards, Ashleigh Guest Service Agent Novotel Sunshine Coast Resort

schöne Lage, etwas abseits

Note Kundenmeinungen 4.0/5

W. M. Paare - Bestätigte Mitteilungen ALL

Zimmer schön, Essen im Restaurant mühsam, zu viele Leute, anstehen bei Getränkebestwllubg, anstehen Essensbestellung - zT über 30 Min gewartet, gingen dann mehrmals auswärts - war uns zu mühsam

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Piti Guest Service Agent

schön angelegtes Resort

Note Kundenmeinungen 5.0/5

B. Paare - Bestätigte Mitteilungen ALL

Freundliche und sehr hilfsbereite Mitarbeiter, von der Rezeption ueber Restaurant bis zu den Zimmermaedchen !!

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

  • 1.063 Bewertungen 8.4/10 Lage
  • 2.920 Bewertungen 4.6/10 Zimmer
  • 2.335 Bewertungen 6.5/10 Service
  • 34 Bewertungen 0.6/10 Internet
  • 1.366 Bewertungen 4.6/10 Essen
  • 1.044 Bewertungen 3.1/10 Sauberkeit
  • 993 Bewertungen 5.3/10 Stimmung
  • 935 Bewertungen 4.2/10 Komfort

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Preis ab, für 1 Nacht für 1 Person in der jeweiligen Zimmerkategorie in der Nähe des Preises, ohne Zusatzleistungen, ohne Frühstück. Dieser entspricht dem niedrigsten öffentlichen Preis inklusive aller Steuern (Bei der Ankunft im Hotel können entsprechend den geltenden lokalen Vorschriften bestimmte Steuern anfallen (z.B. Kurtaxe).) für die betreffende Unterkunft, der heute auf der Website https://all.accor.com/ für einen Aufenthalt mit einer Übernachtung in den nächsten 20 Tagen gefunden wurde. Variabel je nach Zeitraum und Verfügbarkeit. Der Preis wird erst zum Zeitpunkt der Buchung garantiert. Jede Buchung (im Ausland) ist in der Währung des Landes zu zahlen, in dem sich das Hotel befindet. Es wird nur der bei der Buchung bestätigte Betrag in der Währung des Landes, in dem sich das Hotel befindet, garantiert. Sie können sich eine geschätzte Umrechnung in Ihre Währung anzeigen lassen, diese ist jedoch nicht vertraglich bindend. Bei der Zahlung kann Ihre Bank Ihnen Bankgebühren und/oder Wechselgebühren in Rechnung stellen.