Novotel Sunshine Coast Resort 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 3.9/5 4.117 Bewertungen

Bestpreisgarantie
Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Australien

Beschreibung

Hotel-Extras

  • Hoteleigenes Café, Bar und Büfettrestaurant

  • Private Salzwasserlagune

  • Überwachter Surfstrand in Gehweite

  • Mitglieder von Le Club AccorHotels sparen bei Getränken im Resort mit MyGlass

  • Verwöhnen Sie Ihre Kinder mit All-inclusive-Mahlzeiten und Aktivitäten mit MyKids.

Unsere Unterkünfte

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Lage des Hotels

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Australien

GPS:-26.631233, 153.097443

Tel
Fax +61 7 5448 8001

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Haustiere nicht erlaubt
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  3.9/5  4.117 Bewertungen

TripAdvisor-Gesamtwertung  3.2/5  415 Bewertungen

Novotel disappointment.

Note Tripadvisor 2.0/5

KWethereld Zertifizierte TripAdvisor Bewertung

We went to twin waters about 35 years ago with our family. It was new then and was wonderful. We decided to go again even though the reviews were bad and as I thought we were very disappointed. I’ll start with reception. We weren’t welcomed at all. I’m in a wheelchair and I asked if someone could help with our luggage and was told they would and nobody came and then we were told to just park the car behind the resort near our room and we had to try and get our luggage to the room ourselves. The reviews said the resort had been refurbished but our room had not! We had room 182, a king suite, lagoon view room with a kitchenette. The room was old, dirty, walls scuffed, Fridge dented, mould in the toilet and bathroom and weird flying ants everywhere. There was dirty linen that had been left on the table and a cleaning lady came to collect it about an hour after we had been in the room. It was disgusting! I asked for the AC to be adjusted to 19 as it was on 21 which is too hot for me. I know they’re preset but can be adjusted but this was refused twice! I’m in a wheelchair. There wasn’t very good accessibility and only one ramp to the main areas that was constantly blocked off and I was unable to access the main areas. I wasn’t able in the pool area either. They advertised a kids club but there wasn’t one. We went with our grandson who’s 5. They had a kids ‘room’ of sorts. It had a tv that played the same movie over the 4 days we were there. There was an Xbox that only 2 kids could play at a time and not much else. The room had old dining chairs and that’s it. They could’ve painted it in bright colours and had bean bags on the floor etc to make it fun for kids. You couldn’t charge anything to the room. Everything extra like drinks or food had to be paid by cash or credit card. I couldn’t call reception from our room phone. All the times I tried I got other guests rooms which was embarrassing. I also couldn’t call housekeeping as nobody ever answered. I went to reception to tell them about all the issues we had but they didn’t care. There were no solutions to anything. The only good thing was breakfast every morning. I had booked the special Xmas eve buffet dinner as fresh seafood was advertised. There wasn’t any fresh seafood. I had promised my husband and he was disappointed to say the least. Over Xmas there was heavy rain and the roof was leaking in the main areas. The staff placed buckets on tables where people were dining. The whole experience was very disappointing. We will NOT be going again and I will not recommend it to anyone. Novotel should consider their phones, accessibility, welcome, helping guests, housekeeping, refurbishing the rooms that have not been done and adding the kids club that was advertised.

Dear K Wethereld, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sunshine Coast Resort. We regret to learn that certain aspects of your visit did not meet your expectations, particularly in relation to reception service, room condition, and accessibility. We appreciate you highlighting these matters, along with your comments regarding the kids club, entertainment options for children, air-conditioning, cleanliness, and dining experience. Your feedback has been noted and shared with the relevant teams for consideration. We value guest feedback as it assists us in reviewing our services and facilities on an ongoing basis. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Note Kundenmeinungen 1.0/5

Silke W. Familien - Bestätigte Mitteilungen ALL

Ich habe noch nie so einen miserablen Service erlebt in einem Hotel. Alles Selbstbedienung. Nirgends wurde eine Bestellung aufgenommen. Man musste sich ständig an der Theke anstellen und da bestellen. Zudem laut und Objektleiter dreckige Tische und Plastikstühle. Am Pool gerade nal 40 Liegen und 3 Sonnenschirme und das für ca 400 Gäste. Zimmer veraltet und Bad grenzwertig. An der Rezeption hat es sogar in einem Bereich durch das Dach geregnet. Wenn man vom Zimmer zur Rezeption wollte musste man in den Hinterhöfen des Hotels laufen und auf die Mülltonnen schauen. Noch nie so ein miserables Arcor Hotel erlebt. Und das für 300€ die Nacht!

Dear Simone, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sunshine Coast Resort. We are very sorry to hear that your experience did not meet expectations, particularly regarding service, room condition, and facilities. Guest comfort and satisfaction are our top priorities, and your comments about self-service, pool facilities, cleanliness, and room maintenance have been shared with our management team for review. We appreciate your insights, as they help us identify areas for improvement. We regret that your stay was not enjoyable and hope to have the opportunity to provide a better experience in the future. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Note Kundenmeinungen 2.5/5

Anne V. Geschäftsreisende - Bestätigte Mitteilungen ALL

After an early flight and attending a long conference e have checked in around 9 pm and was given a room which was really far from the reception area. Considering it was raining that night, we were wet, drenched quite disappointed carrying our luggages.. Also, The TV is still a dinosaur, not even a smart TV. Definitely not worth paying $475 a night!

Dear Anne, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your recent experience did not meet expectations. We understand how important comfort and convenience are, especially after a long day, and we regret any inconvenience caused during your stay. Your comments have been noted and shared with the team as we continue to review areas where we can improve. We appreciate your honesty and hope to have the chance to provide a better experience in the future. Kind regards, Ashleigh Guest Service Agent Novotel Sunshine Coast Resort

schöne Lage, etwas abseits

Note Kundenmeinungen 4.0/5

W. M. Paare - Bestätigte Mitteilungen ALL

Zimmer schön, Essen im Restaurant mühsam, zu viele Leute, anstehen bei Getränkebestwllubg, anstehen Essensbestellung - zT über 30 Min gewartet, gingen dann mehrmals auswärts - war uns zu mühsam

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Piti Guest Service Agent

schön angelegtes Resort

Note Kundenmeinungen 5.0/5

B. Paare - Bestätigte Mitteilungen ALL

Freundliche und sehr hilfsbereite Mitarbeiter, von der Rezeption ueber Restaurant bis zu den Zimmermaedchen !!

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

  • 1.065 Bewertungen 8.4/10 Lage
  • 2.944 Bewertungen 4.6/10 Zimmer
  • 2.351 Bewertungen 6.5/10 Service
  • 32 Bewertungen 0.7/10 Internet
  • 1.384 Bewertungen 4.5/10 Essen
  • 1.053 Bewertungen 3/10 Sauberkeit
  • 1.003 Bewertungen 5.2/10 Stimmung
  • 943 Bewertungen 4.2/10 Komfort

Mit freundlicher Unterstützung von Trustyou

Unsere anderen Etablissements in der Nähe

Alle unsere Hotels in Twin Waters

Preis ab, für 1 Nacht für 1 Person in der jeweiligen Zimmerkategorie in der Nähe des Preises, ohne Zusatzleistungen, ohne Frühstück. Dieser entspricht dem niedrigsten öffentlichen Preis inklusive aller Steuern (Bei der Ankunft im Hotel können entsprechend den geltenden lokalen Vorschriften bestimmte Steuern anfallen (z.B. Kurtaxe).) für die betreffende Unterkunft, der heute auf der Website https://all.accor.com/ für einen Aufenthalt mit einer Übernachtung in den nächsten 20 Tagen gefunden wurde. Variabel je nach Zeitraum und Verfügbarkeit. Der Preis wird erst zum Zeitpunkt der Buchung garantiert. Jede Buchung (im Ausland) ist in der Währung des Landes zu zahlen, in dem sich das Hotel befindet. Es wird nur der bei der Buchung bestätigte Betrag in der Währung des Landes, in dem sich das Hotel befindet, garantiert. Sie können sich eine geschätzte Umrechnung in Ihre Währung anzeigen lassen, diese ist jedoch nicht vertraglich bindend. Bei der Zahlung kann Ihre Bank Ihnen Bankgebühren und/oder Wechselgebühren in Rechnung stellen.