Mantra on Jolimont Melbourne 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 298

Mantra on Jolimont Melbourne - Image 1
Mantra on Jolimont Melbourne - Image 2
Mantra on Jolimont Melbourne - Image 3
Mantra on Jolimont Melbourne - Image 4
133 Jolimont Road, 3002 EAST MELBOURNE, Австралия

Описание

Особенности отеля

  • Offers a range of accommodation options perfect for business travellers, couples or families

  • Just a stroll from iconic venues such as the famous MCG, AAMI Park, Rod Laver & Hisense Arenas

  • Guests can enjoy services including 24-hour reception, car parking, and wireless internet

  • Work up a sweat in our onsite gymnasium, then cool off in our outdoor pool and spa

  • Just a quick 10-minute tram ride to Bridge Road shopping strip

Наши номера

Студия

Studio King

  • 2 чел. максимум
  • 24 m² / 258 sq ft
  • Постель 1 x Большие двуспальные кровати

Расположение отеля

Mantra on Jolimont Melbourne

133 Jolimont Road
3002 EAST MELBOURNE
Австралия

GPS:-37.817965, 144.978271

Телефон
Факс +61 3 9650 1833

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Курение на территории отеля запрещено

BOUNDARY LINE AND BAR

Open from Wednesday to Sunday for breakfast, Boundary Line Bar & Kitchen is offering a daily buffet serving all your hot and cold favourites. Fresh fruits, cereals and pastries accompany our ample offering.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 1 298

Рейтинг TripAdvisor  3.8/5  Отзывов: 2 757

Mantra, or IBIS on Jolimont

Примечание: Tripadvisor 2.0/5

Jason K Реальные отзывы TripAdvisor

Still here and actively searching for alternative accommodation, heating in our room is not working, stuck at about 18 degrees, outside is 15 degrees, so I guess we should be thankful for that. Complained yesterday and their reset the system but that lasted about 20 mins before it went cold again.. Complained again in the morning before we headed out and they have given us two tiny fan heaters to try and make do, they have been running all day and are making a very slight difference, but unless you are sitting right in front of them, the room is still cold. Parking is a joke, $50 a night for a lottery to find a spot, that is barely big enough to fit a normal midsized passenger vehicle in, and impossible to actually open your door when you are in the spot. Passenger has to get out and you park 5cm off the wall and hope the person next to you does the same or you end up with parking dings. Road access is difficult, due to a median strip and a host of no right turns, means there is only one way to get to the hotel. Advertised as serviced apartments - they made the bed, took out the bin and that's about it. Same damp towels, same damp bathmat, It got two stars because I am not a total animal. The check in staff were friendly, the bed is comfortable ( on the firm side which is my preference, the room is pretty quiet from external noise, but we are facing away from the roads, so your milage may vary. Whilst the shower is hot and presents a strong stream, it is a tiny over the bath type with slippery access and the shower screen does little to stop the floor getting soaked ( re bathmat still wet). My Partner has been an Accor member for over 10 years and made the comment that this property struggles to live up to the Accor standard and more akin to an IBIS establishment.... very dissapointing.

Dear S6164JXjasonk, Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear that your stay did not meet expectations and that several aspects left you feeling disappointed. Regarding the heating, we use a central water-based air conditioning system, which can occasionally become unresponsive when multiple rooms request extreme temperatures simultaneously. This requires a manual reset. After your report, our team attended to the issue, provided portable heaters, and rechecked the room the following day while you were still in-house. At that time, both the AC and heaters were functioning correctly. We also acknowledge your comments regarding the car park. While we do our best to inform guests of the space limitations in advance, we understand the layout can be challenging, and your feedback will help guide future improvements where possible. As for housekeeping, our daily service includes making the bed and emptying bins. Towels are replaced only if left on the floor or not hung up, in line with our environmental initiative. That said, the bathmat should have been refreshed, and I’ve followed this up with the team to ensure better attention to detail. I’m pleased to hear you found the team friendly, the bed comfortable, and the room quiet. However, I regret that these positives were overshadowed by other concerns. Please be assured your feedback has been shared with the relevant departments, and we remain committed to improving the areas within our control. Warm regards, Luna Nguyen

Disappointed

Примечание: Tripadvisor 1.0/5

Melissa P Реальные отзывы TripAdvisor

Location, brilliant! Parking, terrible & expensive. Furniture, very outdated. Kitchen cupboards, didn’t close, tired and need replacing. TV, only free to air, no Foxtel or Netflix, terrible. Cleanliness, very clean. Value, very expensive only paying for location. Beds, very comfy. Service, have to wait to be served more often than not for quite some time. Will I return for another stay, nope I will be looking elsewhere.

Dear Melissapl7799BP, Thank you for taking the time to share your feedback. We’re glad to hear you found the location convenient, the beds comfortable, and the room very clean. We’re sorry to learn that other aspects of your stay fell short of expectations. Your comments regarding the furnishings, kitchen condition, service wait times, and entertainment options have been noted and will be reviewed with the team as we continue to improve. We appreciate your honesty and will use your feedback to help guide future service and facility enhancements. Regards, Luna Nguyen General Manager

It was a no thrills kinda experience

Примечание: Tripadvisor 3.0/5

TheoK244 Деловые путешественники - Реальные отзывы TripAdvisor

Overall this was a fine experience. It was a fairly basic hotel that provided me what I needed: a place to sleep, a bathroom, and enough warmth and quiet to unwind after busy days conferencing. It was very much a no thrills kinda place and that was fine. The staff were nice and it was pleasant.

Dear TheoK244, Thank you for sharing your experience. We're glad to hear that the hotel provided the comfort and quiet you needed during your conference, and that our team made a pleasant impression. While we’re a more straightforward offering, we always aim to deliver a welcoming and dependable stay. We also appreciate your comments around the overall feel of the property and will keep them in mind as we look for ways to improve. We hope to welcome you back again in the future. Regards, Luna Nguyen General Manager

Need to look at their level of service

Примечание: Tripadvisor 3.0/5

BrentTK Реальные отзывы TripAdvisor

Nice enough hotel with big spacious rooms. Well maintained and tidy. Housekeeping is bit of an issue with rooms not serviced daily, had to ask for fresh towels. Restaurant only serves a breakfast, which although plenty of, is rather mediocre.

Dear BrentTK, Thank you once again for taking the time to share your feedback. We're pleased to hear you found the hotel clean, well maintained, and appreciated the spaciousness of your room. Regarding housekeeping, your reservation was made under a rate plan that includes weekly service only. However, I do apologise if this was not clearly communicated upon your arrival. We’re currently reinforcing this with our team to ensure all guests are well informed at check-in. In relation to breakfast, I’m sorry to hear it did not quite meet your expectations. While we’re glad the offering was plentiful, your comments regarding the quality have been noted and will be shared with our team as we continue to enhance the overall experience. For future reference, our restaurant’s opening days and hours are included in the pre-arrival message and also available online, but we understand how important clear communication is and appreciate your feedback. Thank you again for sharing your thoughts. We hope to have the pleasure of welcoming you back in the future. Warm regards, Luna Nguyen General Manager

Thank you for some lovely memories!

Примечание: Tripadvisor 5.0/5

PRIYA A Реальные отзывы TripAdvisor

The place small but looks so classy. We reached there late at night. The staff isn’t excessively friendly, but definitely polite and did their job. Didn’t volunteer information on their own about Laundry, drinking water et cetera, as were used to such, but that was okay. Rooms were clean and well furnished, but I don’t know why none of the inside doors had any latch or bolts. They give you a discount if you skip housecleaning. The cleaning staff wasn’t especially great at their job. Some towels had black stains. But overall we loved Melbourne and this hotel helped us create wonderful memories. Oh and breakfast isn’t served every day of the week, this fact too was a first time for us.

Dear Tellpriya, Thank you for taking the time to share such a thoughtful and balanced review. We're so glad to hear you enjoyed your time in Melbourne and that our hotel played a part in creating some lovely memories. We appreciate your feedback regarding service, room details, and housekeeping. Your comments have been noted and shared with the team for review, as we’re always looking for ways to improve. We're pleased you found the room clean and well furnished overall, and that you appreciated the sustainability initiative with the housekeeping opt-out. Thank you again for staying with us—we hope to have the chance to welcome you back for an even better experience in the future. Regards, Luna Nguyen

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Другие интернет-пользователи оценили наш отель

  • 1 113 Отзывов 7.9/10 Расположение
  • 1 293 Отзывов 6.7/10 Номер
  • 939 Отзывов 8.6/10 Сервис
  • 22 Отзывов 3.4/10 Интернет
  • 670 Отзывов 5.7/10 Комфорт
  • 522 Отзывов 7/10 Чистота
  • 314 Отзывов 6.5/10 Завтрак
  • 215 Отзывов 4.7/10 Соотношение цены и качества

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