Mantra Southbank Melbourne 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 1 734

Mantra Southbank Melbourne - Image 1
Mantra Southbank Melbourne - Image 2
Mantra Southbank Melbourne - Image 3
Mantra Southbank Melbourne - Image 4
31 City Road, 3006 SOUTHBANK, Australia

Описание

Особенности отеля

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Наши номера

Расположение отеля

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 1 734

Рейтинг TripAdvisor  4.0/5  Отзывов: 2 711

Great stay

Примечание: Tripadvisor 5.0/5

Y8956OAanneh Реальные отзывы TripAdvisor

Enjoyable stay. Room lovely. Excellent breakfast. Friendly helpful staff. Clean room. Environmentally friendly hotel. Spa bath was wonderful. Location was convenient and close to many bars and restaurants. Within walking distance to the shopping district.

Dear Y8956OAanneh, Thank you for the tagline 'Great Stay'. We are delighted you chose to stay with us and thrilled you liked the convenience of our location. Thank you for your lovely words about my team members, and I am delighted you liked breakfast. We hope to see you back with us soon and look forward to welcoming you back. Best Regards, Jens Corder, general manager

Good location

Примечание: Tripadvisor 3.0/5

georgia n Реальные отзывы TripAdvisor

The hotel is in a good location. Had some minor things like, had requested for 2x king beds and when we arrived there was 1 king and 2 singles which they did fix. We also rang 2 times to request a anti slip mat for the bath/shower which never arrived.. and one of the elevators were broken so the one elevator left was EXTREMELY slow. Overall was satisfied.

Dear 774georgian, thank you for staying with us at Mantra Southbank and for this helpful review. I am pleased you were satisfied with your stay; however, I know we can do much better and will strive to delight you if you will consider staying with us again. I do apologise for the unexpected lift breakdown, which unfortunately, occurred over the busy long weekend. Our licensed contactor was onsite however could not swiftly replace the required part. I will share you feedback with the operations team, and we will strive to do better and avoid recurrence. Once again, thank you and we hope to see you again when we can warmly welcome you back. Kind regards, Jens Corder, General Manager

Wrong charge not reimbursed

Примечание: Tripadvisor 1.0/5

Raphaeou Деловые путешественники - Реальные отзывы TripAdvisor

I asked at check in to stay not 7 but 6 nights. Receptionist told me she didn’t know how to modify the booking, charged full amount and told me it will be reimbursed at checkout. During checkout I was told it was not possible to reimburse through my credit card and a bank transfer would be done. I gave sent my bank detailes and asked twice for confirmation that the reimbursement would be done but never got an answer to my email… very poorly run.

Dear Raphaeou, thank you for staying with us and for your feedback. I note you did not get overcharged. Instead, you requested to shorten a prepaid stay, to which the reception team has agreed to facilitate a transfer after checkout for the last night's charge, for which I am glad the team can assist. As we lease out short-stay apartments, we operate under a legislated trust accounting system, and thus, we are not allowed to reimburse your card; we must do so through a bank transfer. We have received your details, and while processing, given it is an international transfer, our accounts may require more clarity. If not, the process will occur; however, given the needed approvals and the international transfer, it may take some days. We will continue to follow your refund till the end. Aside from the time taken and the details required for the international refund for a shortened stay, I trust you enjoyed your time at Mantra Southbank, especially since our location is close to Melbourne's many sports, arts, parks, and environment. Sincerely, Jens Corder, general manager

Wheelchair Accessible apartment is amazing at Southbank

Примечание: Tripadvisor 5.0/5

Quest656672 Реальные отзывы TripAdvisor

Travelling interstate with a disability can be daunting enough, let alone accomodation meeting all my needs. I am a wheelchair user. The customer service of the team at Southbank (specifically Liam) was impeccable and faultless. Originally, I had booked accomodation at Mantra on Jollimont. My mum had previously contacted Mantra to ensure that the King room I had booked for me and my friend would be accessible. She was ensured the shower was a drive in shower with no hob, and that the door frames were suitable for my wheelchair to access. However, when I arrived this was not the case. I was barely able to drive my chair into the room, and the shower and toilet were also inaccessible. Having travelled for the Taylor Swift concert, this accomodation could have been a disaster. However, Mantra on Southbank were able to assist me with provision of a wheelchair accessible apartment for no extra cost. I am truely grateful for this opportunity as I appreciate the difficulty of accomodation surrounding that weekend. Once I had transferred to Mantra on Southbank, Liam was more than accommodating, ensuring that we were comfortable and nothing seemed to be too much trouble for him. He even ensured that I was provided with an adequate shower chair for my stay. I would highly recommend my apartment to any other wheelchair users. I truely appreciate that this apartment had widened doors, a ramp to access the bathroom, a roll in shower, as well as a roll out sofa bed for my friend(upon request).

Dear Quest656672, we are delighted we were able to assist with accommodation and thrilled to know you were attending the Taylor Swift concert. I am pleased you were comfortable staying with us. Thank you for your lovely words about Liam, our assistant manager. We will thank Liam for his excellent service and thoughtful input. Thank you for recommending us, that is very kind. We hope the opportunity arises for you to stay with us again and look forward to warmly welcoming you back. Sincerely, Jens Corder, general manager

Mantra, where’s my money you’ve promised to refund?

Примечание: Tripadvisor 1.0/5

PhilippaB503 Solo travel - Реальные отзывы TripAdvisor

I had an incredibly disappointing experience at this hotel. Upon check-in, I was overcharged, and despite the staff admitting their mistake, I have yet to receive a refund over two weeks later. The lack of communication, taking days to reply to emails with no clear answers, and overall poor customer service have left me absolutely frustrated. Avoid this place if you value your time and money. Mantra, where is my money?

Dear Pippa B, thank you for your feedback. And I understand your disappointment; I sincerely apologise. We know the mix-up on the check-in concerning the request to part-pay with points, which got overlooked by the receptionist. Concerning email correspondence, thank you for sharing the required details to enact a transfer. As we work under a legislated trust account, we must follow a process to withdraw and transfer funds. I confirm this process is taking place. Once again, please accept our apologies for the oversight on check-in. Sincerely, Jens Corder, general manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 839 Отзывов 9.1/10 Расположение
  • 1 259 Отзывов 6.3/10 Номер
  • 1 003 Отзывов 8.7/10 Сервис
  • 21 Отзывов 1.3/10 Интернет
  • 504 Отзывов 4.7/10 Чистота
  • 254 Отзывов 7.5/10 Завтрак
  • 210 Отзывов 9.2/10 Бассейн
  • 185 Отзывов 5.4/10 Соотношение цены и качества

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