Novotel Мельбурн он Коллинз 4,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.1/5 Отзывов: 6 619

Гарантия
лучшей цены
Novotel Мельбурн он Коллинз - Image 1
Novotel Мельбурн он Коллинз - Image 2
Novotel Мельбурн он Коллинз - Image 3
Novotel Мельбурн он Коллинз - Image 4
270 Collins Street, 3000 МЕЛЬБУРН, Австралия

Описание

Особенности отеля

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Отель находится над торговым центром St Collins Lane и в 1 минуте ходьбы от Bourke St Mall.

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Фитнес-центр со спа и бассейном с подогревом, где недавно был ремонт

  • Бесплатный WiFi для всех гостей, просторная рабочая зона, док-станция для iPad®, ЖК-ТВ

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Расположение отеля

Novotel Мельбурн он Коллинз

270 Collins Street
3000 МЕЛЬБУРН
Австралия

GPS:-37.815963, 144.964961

Телефон
Факс +61 3 9667 5805

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Домашние животные не допускаются
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Бар Lane

Недоговорная фотография

Бар Lane - идеальное место для встречи с родственниками, друзьями или коллегами. Вас ждут великолепный кофе эспрессо, фирменные коктейли, легкие закуски и меню для большой компании.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.1/5  Отзывов: 6 619

Рейтинг TripAdvisor  4.1/5  Отзывов: 5 307

Worst Accor property ever! I’d never return to this place

Примечание: Tripadvisor 1.0/5

rennu_devii Реальные отзывы TripAdvisor

Being a loyal Accor Gold member, I decided to stay with family to celebrate our birthday at this property. Upon checking the reception staff Raul was so rude he didn’t even recognise our membership, I am pretty sure if we had called in advance about the occasion surely it should have flashed on their screen to atleast open your mouth and twist it a little to say two words “happy birthday”, well instead this rude staff with a dead expression asked for and stuck on a ID. I understand it might be a policy but if I were him I would have said this politely in a different way. Anyway we went to our room and there was no bottle or card as planned in advance so I had to run down to the reception again as no one would pick up the phone at the reception, upon asking for this, we get another rude and unprofessional response that “amenities are provided at around 4pm”, I mean seriously? Is this the way you would respond? I am baffled at this hotel and the behaviour I am being presented with again and again… anyway I went back to the room and called room service to request some plates, spoons and a knife for the cake, to this the staff says “there is a $4 charge if we deliver to the room”, I said never mind I’ll run down to the reception as it’s only a birthday nothing important, he said sure and hangs up…. I have no f … idea what else to say as I am appalled with this behaviour, ruined evening and horrendous experience at this hotel. I hope we aren’t charged for breathing in this property but we will find out tomorrow. I really feel hesitant to ask any help from this team here, who knows if they will ask for money for doing subtle things here. I’d say stay away from this hell.

Dear Rennu, Thank you for taking the time to share your feedback. I am very sorry to hear of your experience at our property especially given it was for such a special occasion. It appears we completely missed the mark on more than one occasion and through multiple interactions with our team. We sincerely regret the service lapses encountered and will take your observations into account and ensure these are addressed with our team members. We hope that we may have the occasion to welcome you back for a better experience if given the opportunity. One where we will be able to deliver on the service standards that we are proud of. Best regards, Andrew Maynard, General Manager

Felt like a budget hotel with poor presentation

Примечание: Tripadvisor 2.0/5

David F Реальные отзывы TripAdvisor

My first impression was pretty bad, as there was a terrible smell in the lift, which everyone was commenting about. The room I was given was tucked right at the back - about 7 turns to be able to get to the room. The carpet was old with holes in several places. I couldn't even get the TV to work! Overall a very poor experience for over $200. It felt like a budget hotel!

Dear David, Thank you for taking the time to share your feedback. We sincerely apologise that your experience fell short of expectations. Our neighboring retailers underwent wastewater pipe upgrades and as we share an open lift shaft, that odour unfortunately made its way into our building. We sincerely apologise for the discomfort experienced. Furthermore, the concerns you raised about communal areas and room facilities are being addressed through our planned lift upgrades in 2026 and upcoming refurbishments to enhance guest comfort. Our team regrets the technical difficulties you encountered and would have been pleased to assist had these been reported during your stay. We appreciate your comments regarding value and will review our pricing strategy to ensure it reflects the premium experience we aim to deliver. We do hope to be able to welcome you back for a better experience. Best wishes, Andrew Maynard, General Manager

Superb

Примечание: Tripadvisor 5.0/5

602garrya Реальные отзывы TripAdvisor

What a location. We have a two night stay jere and so far its been amazing, early check in and an upgraded room for a little extra charge was most welcome. Reception staff were amazing and very welcoming, hotel facilities are superb. Looking forward to using the gym and breakfast in the morning. Very comfortable bed and a quiet room, just what we needed after a 14 hour flight and much walking in Melbourne.

Dear Garry, Thank you for choosing our hotel. We're thrilled you had such a wonderful stay at Novotel Melbourne on Collins. We're glad you valued our Collins Street location and smooth arrival with the early check-in and room upgrade. It's fantastic our reception team made you feel so welcome and that you appreciated our facilities. We trust you enjoyed the gym and breakfast at Lane Restaurant overlooking Collins Street. We're also pleased your room provided the comfort and tranquility needed after your travels. We look forward to welcoming you back. Best wishes, Andrew Maynard, General Manager

Can't be arsed

Примечание: Tripadvisor 1.0/5

Nick E Реальные отзывы TripAdvisor

Wow - Novotel on Collins St - heart of Melbourne, thriving wannabe epicenter of Australia. Not going to review in detail but give an example of their customer last philosophy. Residents bar, maybe with 15 people in it. I arrive at 9.45pm and am informed that they are closed. Why I ask. We are not busy enough. 3 bar staff are on duty. I ask at reception who confirm this policy - shake my head and go to my room. Phone rings - can we bring you a bottle of wine? No thanks - moment is lost. Seriously management - is the bar manager running the hotel? I stay with Accor quite a lot but the Novotel brand is damaged beyond repair with me

Dear Nick, Thank you for taking the time to share your feedback. We sincerely apologise that your experience fell short of expectations during your recent stay. While we always aim to provide seamless service, we regret any inconvenience caused by operational decisions that affected your ability to enjoy our facilities. Our team remains committed to reviewing guest feedback to maintain service standards across all Accor properties. Should your travels bring you back to Melbourne, we would value the opportunity to demonstrate our usual high standards of hospitality. The whole team hope to have the pleasure of seeing you again. Best wishes, Andrew Maynard, General Manager

Not recommended for a romantic weekend

Примечание: Tripadvisor 3.0/5

ianmcintosh Реальные отзывы TripAdvisor

If you arrive in Melbourne on the skybus from the airport it is a fair old walk down Collins Street to the hotel. Best idea is to jump on a free tram. Forget about walking into a lovely foyer - just inside the entrance is a lift to the third floor and reception. You walk past a bar on the way to check-in - the front office guy was pleasant enough but had limited english. Next challenge - they were having problems with the lifts which in fairness they apologised for at check-in. I was on the eighth floor room 820 which turned out to be a corner mini suite. Very impressive but nothing in the mini bar, no usb slots and working out how to get local TV proved the top mind puzzle of the day. Bathroom was also a good size - room lighting average and the hot water took an eternity to arrive. If you prefer soap like me take your own - the hotel only offers pumps for shampoo, conditioner and body wash. I don't usually use the aircon when i go to bed - but blowed if i could work out how to turn it off. Another puzzle.

Dear Guest, Thank you for reviewing your recent stay with us. We’re pleased you found aspects of your corner suite impressive and appreciated the spacious bathroom design. Our team takes pride in offering comfortable accommodations and are glad these elements contributed positively to your stay. However, we sincerely regret that several aspects fell short of your expectations. Please accept our apologies for the lift disruptions you experienced – we’re currently preparing for a full lift system upgrade in 2026 to enhance reliability. Regarding room amenities, our minibar operates on an on-demand system to promote sustainability, and we’ll review how we communicate this to guests more effectively. Nonetheless, we’re heartened you acknowledged our colleague’s welcoming approach at reception. Their dedication to guest service remains a priority, and we’ll continue supporting staff development in communication skills. We hope to welcome you again for a more pleasant stay. Best regards, Andrew Maynard, General Manager

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Другие интернет-пользователи оценили наш отель

  • 2 529 Отзывов 9.4/10 Расположение
  • 3 377 Отзывов 5.8/10 Номер
  • 3 141 Отзывов 7.8/10 Сервис
  • 94 Отзывов 3/10 Интернет
  • 1 477 Отзывов 5.3/10 Комфорт
  • 1 164 Отзывов 5.5/10 Чистота
  • 1 163 Отзывов 3.1/10 Удобства
  • 867 Отзывов 7.8/10 Завтрак

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