法语区曼特拉酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 1,271 评论

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1 Halse Lane, 4567 努萨角, 澳大利亚

描述

酒店其他优惠

  • 位于标志性的黑斯廷街

  • 迷人的泳池和周边环境

  • 距离努萨主海滩只有几步之遥

  • 门口就有一流的餐厅

  • 安心停车，轻松离店

我们的客房

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酒店位置

法语区曼特拉酒店

1 Halse Lane
4567 努萨角
澳大利亚

GPS:-26.38803, 153.09237

电话
传真 +61 7 5474 8122

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 穿梭巴士
  • 无线网络
  • 空调
  • 100% 无烟酒店
酒店附近
  • 停车

游泳馆

The pool area has been completely transformed and redesigned to include a 'water blade' water feature from the pool bridge as well as two new poolside decks that provides more space for guests to utilise during their stay with us.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  1,271 评论

TripAdvisor 评级  3.9/5  2,651 评论

Family Christmas disaster.

Tripadvisor 评级 1.0/5

Jason A 经 TripAdvisor 认证的评论

Horrible accommodation that was overpriced for the standard of unit. Dirty Disgusting smell that maintenance could not fix. Bugs in room everywhere due to lack of fly screens. Some windows did not open. Kettle in kitchen leaked when filled with water. Lack of shelving in wardrobes. Frypan in kitchen had a steel handle that burnt my daughter’s hand. Limited kitchen equipment. Carpets filthy. Broken glass all over our ground floor terrace that we had to clean up. Overpriced for what you get. Don’t believe the photos on website. Stay away from appartment 136. You will be very disappointed.

Dear Jason A, Thank you for taking the time to provide your feedback. We are very sorry to hear that your stay did not meet expectations, particularly during what should have been a special family Christmas. The issues you’ve described — including cleanliness, maintenance concerns, and the condition of the apartment — are certainly not the standard we aim to provide. We are especially concerned to hear about your daughter’s injury and the broken glass on the terrace, and we sincerely apologise for the distress this caused. Your comments have been shared with our management, housekeeping, and maintenance teams so they can be thoroughly addressed, including a review of apartment 136 and the accuracy of our online photos. Guest safety and comfort are extremely important to us, and we regret that we fell short on this occasion. We appreciate you bringing these matters to our attention and are sorry that your experience was a disappointing one. Kind regards, Mantra French Quarter

Great location

Tripadvisor 评级 5.0/5

Karen4679 经 TripAdvisor 认证的评论

A perfect place to start our trip to Australia, lovely well equipped apartment overlooking the pool. Short walk to the beautiful beach & bars/restaurants. Would definitely recommend.

Dear Karen4679, Thank you for taking the time to share such a lovely review. We’re so pleased to hear that our apartment and location made a great starting point for your Australian adventure. It’s wonderful that you enjoyed the pool outlook and the short walk to the beach, bars, and restaurants. Your recommendation means a lot to us, and we’d love to welcome you back again on a future visit. Kind regards, Mantra French Quarter

Demand a refurbished room

Tripadvisor 评级 4.0/5

Jenny G 经 TripAdvisor 认证的评论

Great location, lovely staff, tired rooms. The website photos obviously show the refurbished rooms... ours was an old one. Very very tired and weird shower open in the bedroom! No oven. Beds were comfy and clean. On reflection would stay again but would book direct with the hotel and ensure a refurbished room.

Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our location, found our team welcoming, and were comfortable during your stay. We’re sorry to learn that the room allocated did not fully meet your expectations. We would like to clarify that the fully refurbished rooms featured on our website are part of our Superior Room category, which differs from our standard rooms. While all room types are maintained to our cleanliness and comfort standards, the level of refurbishment does vary by category. We’re pleased to hear you would consider staying with us again. Booking directly and selecting a Superior Room does help ensure access to our refurbished accommodation, and our team would be very happy to assist with this for a future visit. Kind regards, Mantra French Quarter

Great position, Disappointing room

Tripadvisor 评级 3.0/5

dorry m 经 TripAdvisor 认证的评论

This could be a great place to stay. Reception very pleasant on arrival, Free under cover parking, great pool good facilities and a great spot close to everything. Then we opened the door to our standard 1-bedroom unit off peak this room is about $325 per night. What a letdown I booked through booking .com and the photo was nothing like what we got. I had requested a renovated room. The first thing we noticed was the dirty stained carpet the dirty stained couch. The bathroom, laundry smelt musty and needed a good clean. The shower door did not close properly and flooded all over the floor each time we used it. Appliances were old, everything needs a good paint and definitely an update and refurbishment. Our room number was 323. We will however stay here again and do a direct booking and get a refurbished room as I had seen them while looking around the resort and they look very modern and nice. Check with management before booking a room.

Dear Dorrym, Thank you for taking the time to share such detailed feedback. We’re pleased to hear you enjoyed our location, facilities, pool, parking, and the warm welcome from our reception team. We’re genuinely sorry that the condition of your apartment did not meet your expectations. Your comments regarding the carpet, furnishings, bathroom condition, and shower door are disappointing to hear and have been shared with our maintenance and housekeeping teams for immediate review. This is certainly not the standard we aim to provide. As you noted, our resort does offer a mix of refurbished and unrefurbished apartments, and we regret that this was not clearly communicated at the time of booking, even through Booking.com. We appreciate you highlighting this, as it helps us improve transparency for future guests. Thank you for your intention to stay with us again. We would be delighted to assist you directly with your next booking to ensure you are allocated one of our refurbished apartments so you can fully enjoy the experience we strive to deliver. Kind regards, Mantra French Quarter

Very disappointing

Tripadvisor 评级 2.0/5

Shirley B 经 TripAdvisor 认证的评论

Whilst the check-in procedure was smooth, our room was a disappointment to say the least. It had a very musty smell, the bathroom was bad and the room generally tired. To top it all off the bed not comfortable at all. We paid a lot for this room through our Accor card so this made it more disappointing. Being close to the beach, restaurants and shops did not make up for it in the least. I understand the property is going through renovations at this time but these rooms do not meet any 5 star standards and should not be rented out as such.

Dear Shirley, Thank you for taking the time to share your feedback following your recent stay with us. I’m very sorry to hear that your experience did not meet expectations, and I sincerely apologise for the disappointment you encountered with your room. We understand how important comfort and presentation are, especially when booking through your Accor membership, and it’s disappointing to learn that the room condition and odour impacted your stay. Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate review and attention. As you mentioned, we are currently undergoing a staged refurbishment to enhance our guest rooms and overall property standards. We’re confident these updates will make a noticeable improvement to guest comfort and experience moving forward. We do hope to have the opportunity to welcome you back in the future so we can provide you with a much more enjoyable and comfortable stay. Warm regards, Mantra Team

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其他网络用户评价我们的酒店

  • 770 评论 9.8/10 位置
  • 971 评论 5.3/10 房间
  • 479 评论 7.5/10 服务
  • 13 评论 1.1/10 上网
  • 370 评论 9.4/10 游泳池
  • 347 评论 2.8/10 清洁度
  • 317 评论 4.8/10 舒适度
  • 264 评论 5.7/10 氛围

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