法语区曼特拉酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 1,424 评论

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1 Halse Lane, 4567 努萨角, 澳大利亚

描述

酒店其他优惠

  • 位于标志性的黑斯廷街

  • 迷人的泳池和周边环境

  • 距离努萨主海滩只有几步之遥

  • 门口就有一流的餐厅

  • 安心停车，轻松离店

我们的客房

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酒店位置

法语区曼特拉酒店

1 Halse Lane
4567 努萨角
澳大利亚

GPS:-26.38803, 153.09237

电话
传真 +61 7 5474 8122

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 穿梭巴士
  • 无限网络
  • 空调
  • 100% 无烟酒店
酒店附近
  • 停车

游泳馆

The pool area has been completely transformed and redesigned to include a 'water blade' water feature from the pool bridge as well as two new poolside decks that provides more space for guests to utilise during their stay with us.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  1,424 评论

TripAdvisor 评级  4.0/5  2,637 评论

Holiday in a Noise and Dust riddled Building Site.Site

Tripadvisor 评级 1.0/5

morehol 经 TripAdvisor 认证的评论

Several apartments being renovated next to us. Unbearable. Keep away. Management useless in dealing with the issues of noise and dust that I raised with them. No warning given when making booking or prior to arriving. Reception mentioned some building noise well away from us. Two apartments undergoing major works both sides of our apartment. Why lie to us?

Thank you for sharing your feedback, and I am truly sorry to hear about your disappointing experience during your recent stay. The disruption caused by the renovations and the way this was handled does not align with the level of service and transparency we aim to provide. I deeply regret that you were not informed of the extent of the construction work before your arrival. Your frustration with the noise, dust, and lack of clear communication is completely understandable. While we strive to manage renovations in a way that minimizes guest impact, it’s evident that we fell short in this instance. We appreciate your honest feedback, as it helps us identify areas that require immediate improvement. If you would consider giving us another chance in the future, we would be happy to ensure your stay is peaceful and enjoyable. Please feel free to contact us directly if you would like to discuss this further. Warm regards, Tiffany M Assistant Manager

NEEDS A DEEP CLEAN.

Tripadvisor 评级 3.0/5

A W 经 TripAdvisor 认证的评论

GOT OFF TO A POOR START. IRONING BOARD NO COVER.CLOTHES DRYER DID NOT WORK. IT WAS ACTUALLY A FIRE HAZARD WHEN TURNED ON . REPORTED IT ON DAY 1 OF A 6 DAY STAY AND NOTHING HAPPENED. CLEANLINESS WAS VERY POOR WITH GROUND IN DIRT ON FLOORS AND ARCHITRAYS . NEEDED A DEEP STEAM CLEAN. STAFF WERE OK . POOL IS VERY GOOD , CARPARK UNDERNEATH WORKS WELL AND THE LOCATION IS EXCELLENT.

Thank you for sharing your feedback regarding your recent stay. While we’re glad to hear you appreciated the pool, convenient parking, and excellent location, we sincerely regret the issues you encountered during your visit. It’s disappointing to learn about the cleanliness concerns. I apologize that this was not addressed promptly despite being reported on the first day of your stay. This has been shared with our housekeeping team for immediate action, and additional steps are being taken to enhance the quality of our room preparation. Thank you for acknowledging our staff and other aspects of your stay that you found positive. Your comments help us identify areas for improvement, and we are committed to addressing these issues to provide a better experience for all our guests. If there is anything further, you’d like to share or discuss, please don’t hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future under improved circumstances. Warm regards, Tiffany M Assistant Manager

Great location but MantraAccor really don’t give a toss about the customer experience.

Tripadvisor 评级 2.0/5

Cptn_Dougal 经 TripAdvisor 认证的评论

We have been to Noosa a few times before and know the area. Paraphrasing the immortal words of Australian Prime Minster Paul Keating, “if your not on Hastings Street, your only camping”, so the choice to stay at the Mantra made perfect sense. Great location in one of the best locations in Australia. Let’s start with the good. 24 hour reception, free parking, fantastic resort style pool area, quick access onto Hastings Street, wonderful Gelateria shop over the road, good access to the nation park for mornings walks, I could go on and on. The apartment is ok with a kind of functional kitchen (no oven and the fridge opens the wrong way) and lovely out door seating area over looking the pool. The main bedroom has a louvred wall system onto the main living space. If it wasn’t for the second bedroom, it would be a bedsit! Also included are a washing machine and dryer (both new and in good working order). The second bedroom has two single beds and perfect for kids. The bathrooms are dated and the water pressure in the second shower is more of a slow drip that actual water pressure. Don’t try and wash your hair! The whole place is a little tired but hey, we’re here for the outdoors and the warm weather. Let’s move onto the bad, and wholly crap it’s bad. If I had been notified when booking the hotel, I WOULD NOT HAVE BOOKED. The units are being randomly renovated. This is good, they need it. The down side is they are running demolition hammers to the point you can feel the stone in the kitchen bench vibrating and floor under foot. I had a chat to reception to which I got a meaningless apology and told the builders stop at 3 PM each day. That was not my experience. Trying to get an 8 month old to sleep in a building site is no easy task! What the hotel should have done was contact me upon making the booking and let me know that the noice levels would be akin to a freight train from 7 AM to 3 PM each day and offer a refund, not slide a sheet of paper in to the room information pack when checking in to say their may be some noise! The hotel should have also CLOSED THE ENTIRE BLOCK FOR THE DURATION OF THE RENOVATION but when your customers are nothing more than an inconvenience, why bother. I have found the customer service Jetstar of the hotel world and its ugly. For 6 days and many thousands of dollars I expected better and if this is Sébastien Bazin‘s “vision of responsible hospitality” then he needs to take a long hard look at his business.

Dear Dougal, Thank you for taking the time to provide such comprehensive feedback about your recent stay at Mantra Noosa. We are grateful for your insights and sincerely apologize for the aspects of your experience that fell below your expectations. We deeply regret the disruption caused by the ongoing renovations. While we are excited about these upgrades to improve our guests' experience, we acknowledge that the noise levels and the manner in which this was communicated did not meet your expectations or our usual standards. At Mantra, our goal is to provide exceptional service, and it’s clear we fell short.Please rest assured that your concerns have been escalated to our management team, and we will take steps to address these shortcomings. We hope you might consider giving us another chance to demonstrate the improvements and the quality experience we strive to deliver. Please don’t hesitate to reach out to me directly if you would like to discuss your stay further. Warm regards, Tiffany M Assistant Manager

Great family friendly hotel in an unbeatable location

Tripadvisor 评级 5.0/5

Courtney H 经 TripAdvisor 认证的评论

We stayed in a deluxe 2 bedroom apartment in the West Quarter (room 240) and the room was lovely, clean, new, spacious and very comfortable. The balcony overlooks the pool but we got used to the noise, and to be fair, the hotel is very family friendly so it would be unrealistic to expect silence. The view from the balcony is great as the grounds, pool and greenery are all very well kept - it looks beautiful at night. We stayed as a family with our 3 year old and he absolutely loved the pool and spa. The kitchen was well equipped which made it easy with our toddler if we wanted to stay in and cook a meal and the location of the hotel is so good with the beach just across the road and loads of restaurants and shops at your door step on Hastings. We loved our stay at the Mantra French Quarter and would absolutely stay here again.

Dear Courtney, Thank you so much for this wonderful review! We're thrilled that you and your family had such a lovely stay in our deluxe two-bedroom apartment and that the comfort and cleanliness met your expectations. It’s great to hear you enjoyed the balcony view and the well-kept surroundings, especially with the pool and greenery adding to the ambiance. We’re glad the kitchen setup made things easier for your family, and it sounds like your little one had a fantastic time at the pool and spa! Our location on Hastings Street is truly convenient, and we're happy it added to the enjoyment of your stay. Thank you for choosing Mantra French Quarter, and we can’t wait to welcome you back for another memorable holiday! Warm regards, Tiffany M Assistant Manager

Can not recommend!

Tripadvisor 评级 1.0/5

italianlover1960 经 TripAdvisor 认证的评论

Can’t believe this is an Accor property. Absolutely no recognition of loyalty or benefit given, arrived early but did get room until after 2pm check in time. Wasn’t even well cleaned. Reception staff couldn’t care less and I appreciate they are copping lots of complaints. Spoke to guests moving out due to building noise. If I could have found an alternative we would have moved out too. Impossible to stay in room due to noise and poolside was no better, with everyone shocked there was no prior communication of the building works. Sure rooms need updating but let people know in advance as this was very deceptive behaviour. The room rates were still high, and no compensation offered. I write this a warning, if you are thinking of a peaceful time by the pool forget it. The noise levels were verging on being an OHS issue causing hearing damage. Any property I have booked in the past that has ongoing building works have always warned me of that in an email or had a message on their website. If I knew this in advance I may still have elected to book if the price was right and would not be writing a review like this! Thank goodness the location is good and plenty to do in Noosa to escape the noise scheduled daily from 9-3. Our poolside room was renovated but still dirty, with a broken dishwasher and you can tell cleaning is very poor probably as they are understaffed. Sorry for the need to write such a negative review but I do this to warn others.

Thank you for your honest feedback. We’re truly sorry to hear that your stay was impacted by noise from ongoing renovations and that the experience fell short of both your expectations and the standards we strive to uphold. We completely understand the importance of clear communication around building works, and we apologize for the lack of advance notice. This is valuable feedback, and we’re working on improving how we communicate these updates to our guests. We also apologize that your room did not meet your cleanliness expectations and that the service from our reception team was not up to par. Your feedback has been shared with our management team to ensure improvements are made in these areas, including additional staff training and stronger housekeeping support. Thank you again for sharing your experience; it will help us make necessary changes. We hope to have the opportunity to welcome you back in the future for a more peaceful and enjoyable stay. Warm Regards Tiffany M Assistant M

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其他网络用户评价我们的酒店

  • 799 评论 9.8/10 位置
  • 980 评论 5/10 房间
  • 517 评论 8.1/10 服务
  • 12 评论 3.1/10 上网
  • 394 评论 9.1/10 游泳池
  • 374 评论 2.6/10 清洁度
  • 312 评论 4.1/10 舒适度
  • 300 评论 4.9/10 设施

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