法语区曼特拉酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 1,297 评论

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1 Halse Lane, 4567 努萨角, 澳大利亚

描述

酒店其他优惠

  • 位于标志性的黑斯廷街

  • 迷人的泳池和周边环境

  • 距离努萨主海滩只有几步之遥

  • 门口就有一流的餐厅

  • 安心停车，轻松离店

我们的客房

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酒店位置

法语区曼特拉酒店

1 Halse Lane
4567 努萨角
澳大利亚

GPS:-26.38803, 153.09237

电话
传真 +61 7 5474 8122

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 穿梭巴士
  • 无线网络
  • 空调
  • 100% 无烟酒店
酒店附近
  • 停车

游泳馆

The pool area has been completely transformed and redesigned to include a 'water blade' water feature from the pool bridge as well as two new poolside decks that provides more space for guests to utilise during their stay with us.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  1,297 评论

TripAdvisor 评级  3.9/5  2,648 评论

Very disappointing

Tripadvisor 评级 2.0/5

Shirley B 经 TripAdvisor 认证的评论

Whilst the check-in procedure was smooth, our room was a disappointment to say the least. It had a very musty smell, the bathroom was bad and the room generally tired. To top it all off the bed not comfortable at all. We paid a lot for this room through our Accor card so this made it more disappointing. Being close to the beach, restaurants and shops did not make up for it in the least. I understand the property is going through renovations at this time but these rooms do not meet any 5 star standards and should not be rented out as such.

Dear Shirley, Thank you for taking the time to share your feedback following your recent stay with us. I’m very sorry to hear that your experience did not meet expectations, and I sincerely apologise for the disappointment you encountered with your room. We understand how important comfort and presentation are, especially when booking through your Accor membership, and it’s disappointing to learn that the room condition and odour impacted your stay. Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate review and attention. As you mentioned, we are currently undergoing a staged refurbishment to enhance our guest rooms and overall property standards. We’re confident these updates will make a noticeable improvement to guest comfort and experience moving forward. We do hope to have the opportunity to welcome you back in the future so we can provide you with a much more enjoyable and comfortable stay. Warm regards, Mantra Team

Poor experience, bad customer service

Tripadvisor 评级 1.0/5

sgdodds 经 TripAdvisor 认证的评论

Would not recommend. Great location, but terrible customer service and some terrible rooms. This was our fourth year staying here, and each time it’s gone a little more downhill. Despite booking almost a year in advance and being repeat guests, we were given a dark room facing a brick wall and car park, with a faint smell of gas drifting up from the BBQ and pool area below. Management’s response was just a shrug. Careful what room you end up with. Disappointing — we won’t be back

Hi there, Thank you for sharing your feedback and for the photos provided. I'm sorry to hear that this stay did not reflect your previous experiences with us. Regarding the room allocation, it is a little difficult to comment on the aspect or position of a specific apartment, as the layout of the building has remained unchanged since its original design. The apartment you stayed in forms part of our letting pool and, as such, needs to be allocated like any other. If preferences around outlook or location were noted on the reservation, our team would certainly have made every effort to accommodate them. During school holiday periods, however, availability is significantly constrained, and it’s likely that the response from management reflected the fact that we were simply unable to offer an alternative at the time. Your comments about the BBQ area have been noted. The BBQ is located directly below as part of the original site plan and shared guest amenities, but we will ensure the area is checked to avoid any future concerns about gas smells. We do appreciate your loyalty over the years and regret that this visit has left you disappointed. Should you choose to return, we would welcome the opportunity to better meet your expectations.

Lacking

Tripadvisor 评级 1.0/5

HayleyRobbo87 经 TripAdvisor 认证的评论

Room 308, booked for 3 people, 2 adults and 1, 10 yr old child. Booked “deluxe” apartment, stayed 6 nights - no bedding AT ALL for sofa bed, only towels for 2 people. Asked for room to be made up, they don’t. So no bath towels or bedding for the 3rd person. Absolutely shocking.

Hi Hayley, Thank you for taking the time to leave a review. I’m very sorry that your stay in Apartment 308 did not meet expectations, particularly in regard to bedding and towels for the third guest. For our apartments, the sofa bed linen is either made up prior to arrival or stored in the cupboard. During periods of high occupancy, especially school holidays, there are occasions where housekeeping may miss replenishing these items. While that doesn’t excuse the oversight, I do apologise that this appears to have happened during your stay. Our reception team keeps additional bedding and towels on hand at all times, and housekeeping can attend to setups when notified. I’m sorry if this wasn’t made clear or if assistance wasn’t provided when you requested it. Apartment 308 is one of our flagship rooms, and it’s disappointing to know that this issue affected your experience. Your comments have been passed on to our housekeeping and front office teams to prevent a repeat of this situation. If you’re open to it, we’d appreciate the opportunity to restore your confidence in us on a future stay.

Perfect location and facilities

Tripadvisor 评级 5.0/5

Jet00733030238 Couples - 经 TripAdvisor 认证的评论

This apartment was really kitted out with everything you could want with a 24 hour reception. It is secure with lifts to all floors. We didn’t use the pool but it looked nice. Of course Noosa is amazing and the street is right on the doorstep and the beach is only 50 steps.

Dear Ray, Thank you so much for your lovely review. We’re delighted to hear you enjoyed the apartment and found it well-equipped, secure, and in such a convenient location. It’s wonderful that you were able to make the most of beautiful Noosa right on your doorstep. Hopefully on your next visit you’ll have a chance to enjoy the pool as well! We look forward to welcoming you back again soon. Warm regards, Mantra Team

Great family resort in central location

Tripadvisor 评级 4.0/5

tjl888 经 TripAdvisor 认证的评论

Lovely place to stay right on hastings street. The pool was heated to a pleasant temperature when it was too cold to swim in the ocean. Clearly a great place for families as there were always other kids in the pool for my toddler to play with. The only negative points would be that, although not always louder than the general ambient noise on hastings street does impact on the relaxing environment of the resort and the showers coming directly off the master bedroom would be a recipe for getting cold wet feet when you get up out of bed in the morning - I'm sure glad we booked the two bedroom suite.

Dear tjl888, Thank you for sharing such a thoughtful review. We’re delighted to hear you and your family enjoyed your stay, especially the heated pool and our convenient Hastings Street location. It’s wonderful to know your toddler had plenty of playmates during your visit. We appreciate your feedback regarding the ambient street noise and the ensuite shower layout. Insights like these help us improve and better meet our guests’ expectations. We’re so pleased you chose a two-bedroom suite and that it worked well for your family. We hope to welcome you back to Mantra French Quarter Noosa for another relaxing getaway soon. Warm regards, The Team at Mantra French Quarter Noosa

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其他网络用户评价我们的酒店

  • 782 评论 9.8/10 位置
  • 990 评论 5.1/10 房间
  • 501 评论 7.7/10 服务
  • 13 评论 1.1/10 上网
  • 373 评论 9.3/10 游泳池
  • 357 评论 2.9/10 清洁度
  • 317 评论 5/10 设施
  • 317 评论 4.5/10 舒适度

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。