法语区曼特拉酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 1,422 评论

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1 Halse Lane, 4567 努萨角, 澳大利亚

描述

酒店其他优惠

  • 位于标志性的黑斯廷街

  • 迷人的泳池和周边环境

  • 距离努萨主海滩只有几步之遥

  • 门口就有一流的餐厅

  • 安心停车，轻松离店

我们的客房

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酒店位置

法语区曼特拉酒店

1 Halse Lane
4567 努萨角
澳大利亚

GPS:-26.38803, 153.09237

电话
传真 +61 7 5474 8122

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 穿梭巴士
  • 无限网络
  • 空调
  • 100% 无烟酒店
酒店附近
  • 停车

游泳馆

The pool area has been completely transformed and redesigned to include a 'water blade' water feature from the pool bridge as well as two new poolside decks that provides more space for guests to utilise during their stay with us.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  1,422 评论

TripAdvisor 评级  4.0/5  2,639 评论

Affordable Noosa Mantra Resort

Tripadvisor 评级 4.0/5

PaulineHawk 家庭住宿 - 经 TripAdvisor 认证的评论

The accommodation was clean and spacious with a functional modern kitchen. It came with two bedrooms which was convenient as we were family. Modern bathrooms and toilets. Tiled flooring throughout. Large balcony overlooking a large pool area. The lounge area was large with comfortable sofa and coffee table. You could get connected to Netflix on their television if you wanted to. Free wifi which is very important to us as we use it all the time. Easy walking distance to the main shops, restaurants, cafes and most importantly the beach. There is a club in the Main Street too. If you love shopping, Noosa is the place to come to.

Dear Pauline, Thank you for sharing your fantastic feedback! We’re so glad to hear that you enjoyed the spacious, clean accommodation, and that the modern amenities, including the kitchen, bathrooms, and large balcony, made your stay comfortable. It’s great to know that the free WiFi and Netflix options were appreciated as well! We agree—Noosa is a wonderful place for shopping, dining, and beach outings, and we’re happy to hear that our location made it easy for you to explore everything. We look forward to welcoming you back for another stay in the future! Kind regards, Mantra Frech Quarter

Location great but accommodation was not

Tripadvisor 评级 2.0/5

ellendS748ML 经 TripAdvisor 认证的评论

Good: the location and reception staff. Shower pressure. Bad: One br apartment 201 was well below par for above par rate. Sofa smelly, grubby and uncomfortable. Decorative pillows on the bed so smelly we had to put in a seperate room as the smell had also gone through the apartment and sleeping pillows. Humidity can only be blamed for so much. Bathroom floor had long black hairs over floor and shower, corners and edges dirty and smeared. Freezer needs defrosting and the ice was only partially frozen. Wifi wasn’t the best, but ok. Very bad: the noise. Advertised as soundproof rooms but the walls are paper thin. Could hear the conversations of other units and loud occupants above us. We understand renovations 9-3 weekdays but we were woken up by management and tradies loudly talking in the shared area at 6.30am. So much for a sleep in on holiday. No one asked us how our stay was when we left which was unusual. Overall an old tired and dirty room which should not be booked until renovated. I cannot believe this is an Accor/All property. We are members and booked for our 40th wedding anniversary and was very disappointed.

Thank you for taking the time to share your feedback following your recent stay. We’re glad to hear you enjoyed the location, the friendly reception staff, and the shower pressure. However, we are deeply sorry to learn that the accommodation fell far below your expectations, particularly for such a special occasion as your 40th wedding anniversary. The noise disturbances you experienced, both from within the apartment and from external sources, are disappointing to hear. Renovation works are necessary to improve our facilities, but we understand how vital it is to minimize disruptions to our guests. We will review our communication and protocols to ensure that guest comfort is prioritized, especially during early hours. We regret that we didn’t inquire about your stay during check-out. This missed opportunity to address your concerns in person is not reflective of the level of care we aim to provide. We sincerely apologize that your experience did not align with the standards you associate with Accor/ALL properties. If you would like to discuss your stay further or allow us an opportunity to restore your confidence in our property, please don’t hesitate to reach out to us directly. Warm regards, Tiffany M Assistant Manager

Holiday in a Noise and Dust riddled Building Site.Site

Tripadvisor 评级 1.0/5

morehol 经 TripAdvisor 认证的评论

Several apartments being renovated next to us. Unbearable. Keep away. Management useless in dealing with the issues of noise and dust that I raised with them. No warning given when making booking or prior to arriving. Reception mentioned some building noise well away from us. Two apartments undergoing major works both sides of our apartment. Why lie to us?

Thank you for sharing your feedback, and I am truly sorry to hear about your disappointing experience during your recent stay. The disruption caused by the renovations and the way this was handled does not align with the level of service and transparency we aim to provide. I deeply regret that you were not informed of the extent of the construction work before your arrival. Your frustration with the noise, dust, and lack of clear communication is completely understandable. While we strive to manage renovations in a way that minimizes guest impact, it’s evident that we fell short in this instance. We appreciate your honest feedback, as it helps us identify areas that require immediate improvement. If you would consider giving us another chance in the future, we would be happy to ensure your stay is peaceful and enjoyable. Please feel free to contact us directly if you would like to discuss this further. Warm regards, Tiffany M Assistant Manager

NEEDS A DEEP CLEAN.

Tripadvisor 评级 3.0/5

A W 经 TripAdvisor 认证的评论

GOT OFF TO A POOR START. IRONING BOARD NO COVER.CLOTHES DRYER DID NOT WORK. IT WAS ACTUALLY A FIRE HAZARD WHEN TURNED ON . REPORTED IT ON DAY 1 OF A 6 DAY STAY AND NOTHING HAPPENED. CLEANLINESS WAS VERY POOR WITH GROUND IN DIRT ON FLOORS AND ARCHITRAYS . NEEDED A DEEP STEAM CLEAN. STAFF WERE OK . POOL IS VERY GOOD , CARPARK UNDERNEATH WORKS WELL AND THE LOCATION IS EXCELLENT.

Thank you for sharing your feedback regarding your recent stay. While we’re glad to hear you appreciated the pool, convenient parking, and excellent location, we sincerely regret the issues you encountered during your visit. It’s disappointing to learn about the cleanliness concerns. I apologize that this was not addressed promptly despite being reported on the first day of your stay. This has been shared with our housekeeping team for immediate action, and additional steps are being taken to enhance the quality of our room preparation. Thank you for acknowledging our staff and other aspects of your stay that you found positive. Your comments help us identify areas for improvement, and we are committed to addressing these issues to provide a better experience for all our guests. If there is anything further, you’d like to share or discuss, please don’t hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future under improved circumstances. Warm regards, Tiffany M Assistant Manager

Great location but MantraAccor really don’t give a toss about the customer experience.

Tripadvisor 评级 2.0/5

Cptn_Dougal 经 TripAdvisor 认证的评论

We have been to Noosa a few times before and know the area. Paraphrasing the immortal words of Australian Prime Minster Paul Keating, “if your not on Hastings Street, your only camping”, so the choice to stay at the Mantra made perfect sense. Great location in one of the best locations in Australia. Let’s start with the good. 24 hour reception, free parking, fantastic resort style pool area, quick access onto Hastings Street, wonderful Gelateria shop over the road, good access to the nation park for mornings walks, I could go on and on. The apartment is ok with a kind of functional kitchen (no oven and the fridge opens the wrong way) and lovely out door seating area over looking the pool. The main bedroom has a louvred wall system onto the main living space. If it wasn’t for the second bedroom, it would be a bedsit! Also included are a washing machine and dryer (both new and in good working order). The second bedroom has two single beds and perfect for kids. The bathrooms are dated and the water pressure in the second shower is more of a slow drip that actual water pressure. Don’t try and wash your hair! The whole place is a little tired but hey, we’re here for the outdoors and the warm weather. Let’s move onto the bad, and wholly crap it’s bad. If I had been notified when booking the hotel, I WOULD NOT HAVE BOOKED. The units are being randomly renovated. This is good, they need it. The down side is they are running demolition hammers to the point you can feel the stone in the kitchen bench vibrating and floor under foot. I had a chat to reception to which I got a meaningless apology and told the builders stop at 3 PM each day. That was not my experience. Trying to get an 8 month old to sleep in a building site is no easy task! What the hotel should have done was contact me upon making the booking and let me know that the noice levels would be akin to a freight train from 7 AM to 3 PM each day and offer a refund, not slide a sheet of paper in to the room information pack when checking in to say their may be some noise! The hotel should have also CLOSED THE ENTIRE BLOCK FOR THE DURATION OF THE RENOVATION but when your customers are nothing more than an inconvenience, why bother. I have found the customer service Jetstar of the hotel world and its ugly. For 6 days and many thousands of dollars I expected better and if this is Sébastien Bazin‘s “vision of responsible hospitality” then he needs to take a long hard look at his business.

Dear Dougal, Thank you for taking the time to provide such comprehensive feedback about your recent stay at Mantra Noosa. We are grateful for your insights and sincerely apologize for the aspects of your experience that fell below your expectations. We deeply regret the disruption caused by the ongoing renovations. While we are excited about these upgrades to improve our guests' experience, we acknowledge that the noise levels and the manner in which this was communicated did not meet your expectations or our usual standards. At Mantra, our goal is to provide exceptional service, and it’s clear we fell short.Please rest assured that your concerns have been escalated to our management team, and we will take steps to address these shortcomings. We hope you might consider giving us another chance to demonstrate the improvements and the quality experience we strive to deliver. Please don’t hesitate to reach out to me directly if you would like to discuss your stay further. Warm regards, Tiffany M Assistant Manager

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其他网络用户评价我们的酒店

  • 825 评论 9.8/10 位置
  • 1,018 评论 5.1/10 房间
  • 535 评论 7.6/10 服务
  • 11 评论 4.3/10 上网
  • 403 评论 9.2/10 游泳池
  • 384 评论 2.8/10 清洁度
  • 319 评论 3.8/10 舒适度
  • 303 评论 4.9/10 设施

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