努萨珮璞度假酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 2,076 评论

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33A Viewland Drive, 4567 努萨角, 澳大利亚

描述

酒店其他优惠

  • 要与预订顾问联系，请拨打电话 1300 987 610

  • 位于努萨国家公园内

  • 距离努萨主海滩只有几步之遥

  • 可在店内的 Matt Golinski 餐厅欣赏风景

  • 坐落于远离喧嚣嘈杂的安静地带

我们的客房

单间公寓

单间公寓

  • 3 个人最多
  • 40 m² / 430 sq ft
  • 床上用品 1 x 特大床
  • 大部分的住宿: 露台

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酒店位置

努萨珮璞度假酒店

33A Viewland Drive
4567 努萨角
澳大利亚

GPS:-26.3912903, 153.0907428

电话
传真 +61 7 5455 2200

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

PARK & COVE

A testimony to the land on which we reside, it's time to usher in a new era for Australia's long-loved dining destination Noosa with the launch of Park & Cove situated right above Peppers Noosa Resort & Villas.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  2,076 评论

TripAdvisor 评级  4.0/5  4,920 评论

Unforgettable stay! Relaxing and Fun!

Tripadvisor 评级 5.0/5

redhat2405 Couples - 经 TripAdvisor 认证的评论

We had such a fun and relaxing time at Peppers Noosa Resort & Villas! From the moment we arrived, we were greeted with a big, friendly smile from Saab – he was so welcoming and made everything feel easy and enjoyable. Our room was amazing: spacious, sparkling clean, and had all the comforts we could possibly need. The bed and pillows were super comfy, and I had one of the best night's sleep I've had in ages! Parking was a breeze in the underground garage, and the lift was conveniently close – making getting around a piece of cake. We loved taking advantage of the complimentary buggy ride down the hill – huge thanks to Juanita for that awesome service! It was perfect for getting to the restaurants at night, and such a clever touch. The location was ideal, just a short stroll from all the fun on Hastings Street, with its shops and restaurants. But the best part? The resort was tucked away just enough to give us a peaceful, relaxing retreat – the perfect balance of convenience and calm. We didn't get the chance to enjoy the pools or the restaurant, but we'll definitely be back for another stay – next time bringing the whole family! And I really hope we see Saab again, he made our trip so memorable. Thank you so much for such an incredible stay!

Dear Guest, Thank you for your wonderful review! It’s fantastic to hear that you had such a fun and relaxing stay with us. Saab and Wanita will be thrilled to know they made your experience extra special! We can’t wait to welcome you and your family back—hopefully, you’ll have time to enjoy the pool and restaurant next time! Kind Regards, Luiz Magalhaes Front Office Manager

dirty and run down

Tripadvisor 评级 1.0/5

H7312CTelizabeths 经 TripAdvisor 认证的评论

one of the dirtiest resorts I have been to recently . the bed was never made properly at any stage , only 1 threadbare towel per person . blonde hair wad in the shower drain from previous guest . plenty of cobwebs in the room and along covered pathways etc . electrical cord scraps on the ground on the pathway outside the lift means the pathway was never swept properly during our stay . very dirty pathways /walkways that had not been washed in a long time . pizza box from night 1 left in our room the entire stay . drains in the apartment smelt like 100 year old pissoirs in Paris . the large fan in the bar wasn't working our entire stay meant unpleasantly hot to sit in the bar for more than 1 drink in the evening .However , big shout out to a young man named Kahn , who was extremely helpful on evening driving the shuttle to Hastings St .

Dear Guest, I'm really sorry to hear about your experience. This is definitely not the level of service we aim to provide. Your feedback has been shared with our housekeeping and maintenance teams to ensure improvements are made and issues like these don’t happen again. I truly appreciate you highlighting Kahn’s helpful service. If you decide to give us another chance, please contact me directly—I’ll personally look after your reservation to ensure a seamless stay. Kind Regards, Luiz Magalhaes Front Office Manager luiz.mag@peppers.com.au

Unclean and overpriced

Tripadvisor 评级 2.0/5

J V 经 TripAdvisor 认证的评论

My family and I recently stayed at Peppers Noosa for eight nights during a trip. While the hotel is in a fantastic location, and the staff were generally friendly, we were deeply disappointed with the 2-bedroom villa. Unfortunately, the property fell far short of expectations, particularly given the premium price point. Key Issues: 1. Cleanliness: The villa desperately needs a thorough cleaning. 2. Value for Money: At $840 per night, the property is significantly overpriced for what it offers. Accor and Property Management should reassess their pricing and the overall quality of the product. With a quick online search, it’s clear that better options are available in the area for less cost. It seems the property relies on limited competition or the high demand during peak season to justify its pricing, but the product does not deliver. Detailed Issues Encountered: * Lack of Proper Servicing: For the price, guests should expect full daily servicing. Instead, the service was minimal—beds were made poorly, and towels were replenished, but no thorough cleaning occurred. * Black Dust on Ceilings & Walls: Dust accumulation on the ceilings caused respiratory issues for my wife and daughter, requiring the use of Ventolin inhalers. * Dirty Grout: The kitchen and bathroom grout were visibly dirty, with light grey grout turning black due to a lack of cleaning. * Unclean Pool: The pool was not cleaned daily. By evening, sunscreen and debris floated on the surface, making it unappealing to use. * Unresponsive Staff: When I reported these cleanliness issues, the staff seemed unsurprised, suggesting they are a recurring problem. * Drain Smell: A persistent odour emanated from the shower drain. While maintenance temporarily addressed the issue by pouring a liquid down the drain, the smell returned three days later. When reported a second time, it was not addressed. * Poor TV Reception: The television reception was inconsistent, cutting in and out intermittently. * Room Facility: The ironing board was broken. Impact on Our Stay These ongoing issues made it difficult to relax and truly enjoy our time at the property. At this price point, guests should feel comfortable, not burdened with such basic problems. Recommendations for Management I strongly urge the management to prioritize improvements in the following areas: * Deep-cleaning protocols for rooms and public spaces. * Regular maintenance of facilities, including the pool and drainage systems. * A reassessment of daily servicing policies to match the premium rates charged. * Enhanced staff training to ensure concerns are addressed with empathy and urgency. Until these issues are resolved, I cannot recommend Peppers Noosa to others. There are better, cleaner, and more competitively priced options available in the area.

Dear Jason, Thank you for sharing such detailed feedback about your recent stay with us. I’m truly sorry to hear that your experience fell short of expectations, and I want to personally apologise for the issues you encountered during your stay. This is certainly not the level of service or standards we strive to provide, especially given the high expectations we set for ourselves. Please rest assured that I have already addressed your concerns with the relevant departments to ensure these matters are thoroughly investigated and rectified. I have contacted you directly via email so we can discuss this further. Once again, I appreciate you taking the time to provide such comprehensive feedback. Kind Regards, Luiz Magalhaes Front Office Manager

Nice resort almost hidden so central to Noosa Heads

Tripadvisor 评级 4.0/5

conorg109 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed for a week in March with our 2YO. Unfortunately it rained all week and we were lucky we had booked an apartment which was big over 3 levels and gave plenty of space for everyone. The staff were friendly and you can get buggy down to the Main Street whenever you want. The breakfast was good. We did have to request daily cleaning and that was a bit hit and miss with some things getting cleaned and other things not. Overall I think thai resort could do with a really good clean especially the floors. When my daughter dropped a drink at the breakfast we cleaned it with a white wipe to find it really dirty just from the floor. But apart from that this is a really well laid out resort with lots of room. A bit hilly depending on where your room is but the location is just great and so central to everything. There’s also plenty of parking which I handy if you want a car. You could also easily stay there without a car given how central it is.

Dear Guest, Thank you for your review! It’s great to hear you enjoyed our spacious apartments, friendly team, and convenient location. I appreciate your feedback on cleanliness and housekeeping—I’m passing this along to our teams to ensure we improve in these areas. I’m glad you made the most of the buggy service and parking options, even with the rainy weather. We’d love to welcome you back for a sunnier stay next time! Kind Regards, Luiz Magalhaes Front Office Manager

Peppers Noosa needs a serious deep clean

Tripadvisor 评级 1.0/5

wangamagic2 家庭住宿 - 经 TripAdvisor 认证的评论

There's a common theme here of people complaining about the same things, getting the same responses. Unfortunately they don't seem to have made any changes as the same things other people have complained about are still happening. - The TV reception is terrible, so bad at times you can't use it - There are weeds growing in the gardens at pool. Everything just seems a little bit grimey - The kitchen & bathroom floor grout in the apartment is disgustingly filthy. It's supposed to be a ? light grey colour but it's black. - There's dust around, everything needs a deep clean. There's dirt behind the doors, skirting boards and in corners etc. - For the price we didn't expect a full daily service, but I would have expected the very basics of at least having the towels replenished & rubbish removed. But we were told we have to do this ourselves. Peppers could make the improvements if they really wanted, but perhaps they are getting booked up regardless so don't bother & just accept the level of complaints as the new normal.

Dear Wangamagic, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your recent stay did not meet your expectations. Regarding the TV reception, the issue was due to recent weather conditions affecting the town's tower. Thankfully, with the improved weather, this has now been resolved. On the matter of weeds in the gardens, the abnormal amount of rain over the past few weeks has indeed been a challenge, but with the return of good weather, our team has been working diligently to address this. I truly appreciate your detailed feedback about the cleanliness in your apartment and the common areas. We have shared your concerns with our housekeeping manager for immediate review and action. In terms of housekeeping, I’d like to clarify that daily servicing is optional and needs to be booked with a rate that includes this service. I hope you’ll consider giving us another chance in the future. If you do, please don’t hesitate to contact me directly at luiz.mag@peppers.com.au. I’ll personally oversee your reservation and ensure you have a seamless and enjoyable stay. Kind regards, Luiz Magalhaes Front Office Manager

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其他网络用户评价我们的酒店

  • 631 评论 9.5/10 位置
  • 1,334 评论 5.8/10 房间
  • 951 评论 7.4/10 服务
  • 16 评论 0.3/10 上网
  • 523 评论 1.8/10 清洁度
  • 416 评论 5.4/10 设施
  • 383 评论 6.3/10 食物
  • 239 评论 7.6/10 早餐

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