Mantra Frangipani - Broome 4 étoiles

Note Avis clients (Note ALL) 4.4/5 459 avis

Mantra Frangipani - Broome - Image 1
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Description

Les plus de l'hôtel

  • A quelques minutes à pied de la plage

  • Appartements spacieux

  • Douches extérieures

  • Deux piscines chauffées

  • Appartements indépendants

Nos hébergements

Localisation de l'hôtel

Mantra Frangipani - Broome

15 Millington Road
6726 BROOME
Australie

GPS:-17.923119, 122.217981

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Etablissement entièrement non-fumeurs

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.4/5  459 avis

Note TripAdvisor  4.5/5  1 023 avis

Certificat d'excellence 2024

Comfortable apartment style accommodation close to Cable Beach

Note TripAdvisor 5.0/5

cam2034 Avis TripAdvisor

Second visit to Mantra Frangipani as we like the apartment size, location and amenities like the individual BBQ, pools and plenty of parking within a comfortable walk to Cable Beach. Great place to stay in Broome best served with a rental car but there is a bus stop outside.

Don't be fooled by the pictures. the picture i added is from my room which is completely different

Note TripAdvisor 1.0/5

Amanda R Avis TripAdvisor

The hotel was pictured as being very modern and new but the experience was very different. The room I was initially put in 13 was a really bad vibe and I went and asked to speak to manager. I was then given another room but even it had dust and cobwebs on the walls and fans. The towels were so tiny and could not wrap them around my body. The staff were not really interested in providing good customer service and when I had asked about the airport shuttle they failed to tell me about where to wait or any other information. Due to this the shuttle drove right past and I was forced to use other methods to get to airport. The staff didn't care that they had failed to provide any information about the service. The outside shower is not suitable to older people especially at night as pebbles and papers were very uneven as well as being cold to use during the night or early morning. I would never recommend anyone stay here as this place is more like cheap Bali hotels that are run down. Even the room that was supposed to be renovated was nothing like the pictures advertised and was falsely advertising the hotel apartments. Price was way overpriced for the rubbish rooms

Calme

Note Avis clients 4.5/5

Anonyme En couple - Avis confirmés ALL

Situation très agréable, hébergement très bien agencé et équipé .

Dear Alain, We very much appreciate your comments regarding your recent stay with us at the Mantra Frangipani Broome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back. Kind regards Leisa Keats Assistant Manager Mantra Frangipani

Beau mais service inexistant

Note TripAdvisor 2.0/5

BMSAUV En couple - Avis TripAdvisor

Il s'agit d'un superbe complexe au bout d'une route. C'est très calme, très fonctionnel et très beau. Il y a une piscine et la plage est à 20 minutes à pied. Mais pour le prix de 265$ par nuit, le service n'est pas à la hauteur. Il est même inexistant. L'accueil à la réception ( ouvert de 8h à 17h, après y a plus personne sur le site) est chaleureux mais pour la suite: -en 5 jours, ils ont jamais fait la chambre - tu as plus de savon, va en chercher à la réception ( si elle est ouverte) - les poubelles sont pleines, vide-les toi-même et remets un nouveau sac vide -pas de repas ni de déjeuner inclus Il s'agit donc de jolis appartements avec cuisine et grill BBQ mais tu es livré à toi-même une fois le check-in effectué. Le prix est largement surfait pour le produit offert. Pour une location à la semaine, l'agence immobilière Ray Withe au coin de la rue offre des prix bien plus compétitifs!!

pas propre et ustensiles vieillissants !

Note TripAdvisor 3.0/5

jean francois d En couple - Avis TripAdvisor

Accueil parfait de la dame Néo-Zélandaise (serviable et aimable). Le concept resort est bien, l’appartement dans sa conception : très bien mais la terrasse on l’on peut dîner ou déjeuner n’est pas assez isolé du passage menant accès aux autres chambres/appartements. Malheureusement, l’ensemble est très mal entretenu, ménage médiocre ! et ustensiles vieillissants (barbecue, plaque de cuisson, canapé de la terrasse taché et sale). En arrivant j’ai trouvé une boule de chewingum, quelques petits papier et dans la douche à ciel ouvert une capsule de bouteille. L’étendoir à linge est à changer (comment on arrive à proposer ça !). Canapé de terrasse à l’entré et table avec ses 4 chaises : taché et aspect inacceptable. Barbecue Weber : aspect vieillot et sale et encrassé. Aspect inacceptable. Frigidaire et lave-linge : ok pour moi car pratiquement neuf. Attention : pas de restaurant dans ce resort mais le resort est bien placé donc.. no problem. Il y a un parking pratique pour les voitures. Ma note : 5 sur 10 (à cause du manque d’entretien et d’ustensiles vieillissants et non présentable).

Dear JF D Thank you for your feedback of your recent stay at our resort. I have placed the English translation below so that I could respond to your review. I do appreciate you found the apartment to be a little aged as we are now 9 years old. We are very focused on trying to maintain the apartments to a high standard, keeping them re-painted with new replacements such as fridges etc. We do appreciate you taking the time to review your stay and will definitely take your comments to each department so they can follow up with any issues they find in your apartment. Kind Regards Michelle Spinks General Manager Perfect welcome from the lady from New Zealand (helpful and friendly). The resort concept is good, the apartment in its design: very good but the terrace you can have dinner or lunch is not isolated enough of the passage leading access to other rooms / apartments. Unfortunately, the whole is very poorly maintained, poor housekeeping! aging and utensils (barbecue, stove, couch of the stained and dirty terrace). On arriving I found a chewing gum ball, some small paper in the shower to open a bottle cap. The drying room is to change (how we manage to propose that!). Sofa terrace at the entrance with table and 4 chairs: stained and unacceptable appearance. Weber Barbecue: tired and dirty appearance and dirty. Appearance unacceptable. Refrigerator and washing machine: ok for me because practically new. Warning: no restaurant at the resort but the resort is well placed therefore .. no problem. There is convenient parking for cars. My rating: 5 of 10 (due to lack of maintenance and aging and not presentable utensils).

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 162 avis 9/10 Site
  • 444 avis 8/10 Chambre
  • 222 avis 8.5/10 Service
  • 7 avis 0.5/10 Internet
  • 139 avis 7.4/10 Piscine
  • 120 avis 5.3/10 Propreté
  • 55 avis 4.2/10 Repas

Dispensé par Trustyou