Mantra Frangipani - Broome 4 étoiles

Dear Odyssey, Thank you for taking the time to share your thoughts. We're glad to hear you appreciated the clean accommodation, quality bedding, and well-maintained pool and gardens. It's wonderful to know our facilities and helpful team contributed to your stay. We strive to provide excellent value for money and acknowledge that we’re not advertised as a luxury resort. That said, it seems we may have missed the mark in fully meeting your expectations, and we’re sorry to hear that. Your feedback is invaluable and helps us improve our offerings. We hope to welcome you back in the future and provide an even better experience. Best regards, Melissa – General Manager

Cher Raphaël, Merci beaucoup pour votre commentaire positif! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour professionnel à Broome, ainsi que notre hôtel et notre personnel. Melissa et Anna seront ravies de savoir qu'elles ont contribué à rendre votre séjour si agréable. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt. Cordialement, Melissa - Directrice Générale & l'équipe du Frangipani

Dear Mark, Thank you for your wonderful review! We're delighted to hear that you enjoyed the quiet atmosphere and comfort of our large rooms, as well as the convenience of our amenities, including the pools and undercover parking. We appreciate your feedback regarding the furnishings, and we’re continuously working to enhance our guests' experience. It's great to know you enjoyed the unique outdoor shower and the abundance of mango trees! We look forward to welcoming you back for another stay!

Dear JF D Thank you for your feedback of your recent stay at our resort. I have placed the English translation below so that I could respond to your review. I do appreciate you found the apartment to be a little aged as we are now 9 years old. We are very focused on trying to maintain the apartments to a high standard, keeping them re-painted with new replacements such as fridges etc. We do appreciate you taking the time to review your stay and will definitely take your comments to each department so they can follow up with any issues they find in your apartment. Kind Regards Michelle Spinks General Manager Perfect welcome from the lady from New Zealand (helpful and friendly). The resort concept is good, the apartment in its design: very good but the terrace you can have dinner or lunch is not isolated enough of the passage leading access to other rooms / apartments. Unfortunately, the whole is very poorly maintained, poor housekeeping! aging and utensils (barbecue, stove, couch of the stained and dirty terrace). On arriving I found a chewing gum ball, some small paper in the shower to open a bottle cap. The drying room is to change (how we manage to propose that!). Sofa terrace at the entrance with table and 4 chairs: stained and unacceptable appearance. Weber Barbecue: tired and dirty appearance and dirty. Appearance unacceptable. Refrigerator and washing machine: ok for me because practically new. Warning: no restaurant at the resort but the resort is well placed therefore .. no problem. There is convenient parking for cars. My rating: 5 of 10 (due to lack of maintenance and aging and not presentable utensils).