Mantra Esplanade - Кэрнс 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 1 868

Mantra Esplanade - Кэрнс - Image 1
Mantra Esplanade - Кэрнс - Image 2
Mantra Esplanade - Кэрнс - Image 3
Mantra Esplanade - Кэрнс - Image 4

Описание

Особенности отеля

  • С консультантом по бронированию можно связаться по телефону 1300 987 610

  • Рядом с знаменитой набережной Кэрнса

  • 5 минут пешком до терминала Reef Fleet

  • В окружении ресторанов, баров и магазинов

  • 10 минут пешком до конгресс-центра Кэрнса

Наши номера

Расположение отеля

Mantra Esplanade - Кэрнс

53 57 The Esplanade
4870 Кэрнс
Австралия

GPS:-16.921305, 145.777742

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Трансфер
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Курение на территории отеля запрещено

Бассейн

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 1 868

Рейтинг TripAdvisor  4.0/5  Отзывов: 2 556

Great location

Примечание: Tripadvisor 5.0/5

Getaway21644937191 Реальные отзывы TripAdvisor

As always, very friendly staff and a great location on the Cairns foreshore. The rooms are spacey and quiet and feature all the comforts yoy need for your stay. On site parking is a significant bonus and always makes my business trip easier. Plenty of cafes and restaurants on your doorstep

Dear Getaway21644937191, Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. It is pleasing to hear your comments and agree the location is great. We look forward to welcoming you back to Mantra in the future. Kind Regards The Mantra Esplanade Team

Perfectly located on the Esplanade

Примечание: Tripadvisor 5.0/5

Nathan H Реальные отзывы TripAdvisor

Well situated to catch the bay views, access the night market and the docks. The rooms are spacious and many units have a kitchen and living room area. Perfect for a family or friends traveling together. The access to the Esplanade, pool, docks, and the vibrant night market are excellent

Dear nathanhD3784FV, Thank you for taking the time to post a review after your stay at Mantra Esplanade in Cairns. We are pleased to hear you liked our perfect location in the heart of the Esplanade. We hope to see you again. Kind Regards The Mantra Esplanade Team

Great location, wonderful staff

Примечание: Tripadvisor 4.0/5

willynsr Реальные отзывы TripAdvisor

Probably one of the best location in downtown Cairns. Close to the Night Markets, Ferry Terminal and right across from the Esplanade along with other amenities. Upon check in we were served by Mr. Cunha and his associates. They were all friendly and professional, making the stay really pleasant. The only thing we hoped to be made available as standard was the daily room cleaning service as opposed to the pay-per-use cleaning services. Otherwise, a really fine stay.

Rooms

Примечание: Tripadvisor 4.0/5

Dallas Q Couples - Реальные отзывы TripAdvisor

I enjoyed my time at the mantra. Staff are friendly. Pool was clean, and gym facilities. Rooms are good. I would have just like a small couch as the fold out bed for my daughter took up all of the lounge area. If not a couch then another arm chair to sit down and watch tv. Kitchen faculties - the elec stove worked well. Perhaps some better kitchen things like saucepans a bit outdated.

Hotel undergoing extensive and noisy renovations, but they’re not informing guests!

Примечание: Tripadvisor 2.0/5

Melanie W Реальные отзывы TripAdvisor

Avoid unless you want to hear a jackhammer and heavy construction noise beside your room! We booked a 1 bed esplanade view apartment with Agoda for 4 nights and upon checking in I asked if we could have the same room for our entire stay of 6 nights and I was happy to pay extra to upgrade the other 2 nights. We were put into a city view 1 bed apartment which wasn’t the room we had booked and on the second day of our stay we were awoken to heavy construction noise in the apartment next door. They were jackhammering up tiles and the noise was deafening. After several hours of this we called down to reception then went to speak with them. They assured us the noise would be one day only and offered us a coffee voucher as compensation. I complained that the noise was unacceptable and strongly believe no paying customer should be put next door to that noise and also raised that I was unhappy that we didn’t get the room we paid extra for to have the esplanade view. The manager asked me to send the confirmation email from our booking to confirm as he said that the city view room was booked in their system. We eventually were offered a room change from the next day but they had asked us to pay an upgrade fee even though I had proof I had paid for 4 nights in this room type and 2 nights in the lower category which we had been put into. I didn’t think this was fair but the manager was blaming the third party booking. We would have stayed in the lower category room and not complained except for the noise disturbance which continued for the next several days despite his advice it would be only a day. The room we moved into was so much nicer and more modern but we could still hear the renovation noise which seemed to be happening on every floor of the hotel. I have stayed at Accor properties all over the world and I’ve never encountered such bad customer service and expecting us to pay again more to stay in a room we have already paid for and provided irrefutable proof of this. It has really turned me off staying in any Accor properties in the future if this is how you treat the guests and loyal customers of many years. The rooms next door to the renovations should be closed off from being booked, it’s not fair on guests to have to be woken up by extreme noise and be treated rudely when they complain about it.

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Другие интернет-пользователи оценили наш отель

  • 871 Отзывов 9.5/10 Расположение
  • 1 035 Отзывов 6.7/10 Номер
  • 903 Отзывов 8.5/10 Сервис
  • 75 Отзывов 6/10 Интернет
  • 396 Отзывов 5.8/10 Комфорт
  • 376 Отзывов 6.2/10 Чистота
  • 221 Отзывов 4.5/10 Удобства
  • 156 Отзывов 5.8/10 Соотношение цены и качества

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