Novotel Кэрнс Оазис Резорт 4,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 3 239

Гарантия
лучшей цены
Novotel Кэрнс Оазис Резорт - Image 1
Novotel Кэрнс Оазис Резорт - Image 2
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122 Lake Street, 4870 КЭРНС, Австралия

Описание

Особенности отеля

  • Завтрак - шведский стол с широким выбором горячих и холодных блюд

  • Уютный современный ресторан Mizuna

  • Бесплатный высокоскоростной WIFI в лобби

  • ЖК-телевизор 55" с Chromecast во всех номерах

  • Пять модульных залов для проведения мероприятий

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Расположение отеля

Novotel Кэрнс Оазис Резорт

122 Lake Street
4870 КЭРНС
Австралия

GPS:-16.918613, 145.772766

Телефон
Факс +61 7 4080 1847

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 3 239

Рейтинг TripAdvisor  4.5/5  Отзывов: 483

Сертификат качества 2024

Mel at breakfast !

Примечание: Tripadvisor 5.0/5

Rouba F Реальные отзывы TripAdvisor

Mel made our day, she is the first person we see in the morning at breakfast ! She knows what is the quality of service, very dedicated, you would be very lucky to meet her ! Outstanding personality, she really takes good care of the hotel guests !

Thank you so much for sharing your review. It’s heartwarming to hear how Mel made such a difference to your stay. We feel very lucky to have her on our team, and I’m so glad you had the chance to experience her outstanding service and warm personality. We’ll be sure to pass this along to Mel—she’ll be thrilled to know she made your day. We look forward to welcoming you back soon for another memorable visit! 😊

Unacceptable

Примечание: Tripadvisor 1.0/5

Peter M Семьи - Реальные отзывы TripAdvisor

Arrived at 10pm. First room was still unmade from the previous occupants. Given a new room which was uninspiring and dirty. Bathroom smelt of urine, balcony dirty, curtains and chair dirty. View overlooking a wall covered in green and black mould. This room was $375 and unacceptable.

Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. The condition of the rooms you described, from cleanliness to the overall environment, is far below our usual standards and entirely unacceptable. Please rest assured that your concerns will be urgently addressed with our housekeeping and maintenance teams to ensure such oversights do not happen again. Your experience is not reflective of the quality and care we strive to provide our guests. We hope to regain your trust and provide you with the high standard of service you deserve.

Experience at Novotel Oasis Cairns

Примечание: Tripadvisor 3.0/5

Worldtravellers02 Couples - Реальные отзывы TripAdvisor

The resort is beautiful. Big and has many rooms. Conveniently located. Customer service requires improvement. Instead of making you feel welcome, it was a mechanical processof checking you in. We arrived at 1pm but was told the room was not ready as check in was a 3pm. No effort was made to accommodate us as I am sure with a resort sobig there were rooms available. Instead we waited past 3pm for our room to be finally available. We stayec for 4 nights. On the last night there was problems with my connectivity to the wifi. Everytime they say someone will come to help, we just wait and wait. So instead we walked to reception. After one of the receptionist connected us to their ITsupport, it worked and then stopped. When I called reception again, I was told to wait because he could not handle wifi issues and the other person was somewhere in the hotel. Staff needs to be trained for dealing with customers complaints. Overall I expected a higher level of experience at an Accor hotel but was disappointed. But they did leave a bottle of sparkling wine and 2 chocolates for our anniversary. That was nice Expected a higher level of service at this hotel

Thank you for sharing your detailed feedback. We're pleased to hear you found the resort's location and facilities appealing and appreciated the gesture for your anniversary. However, we’re truly sorry that other aspects of your stay did not meet expectations. We regret the inconvenience caused by the delay during check-in and the challenges with the Wi-Fi service. Your experience with these issues and the lack of prompt, effective communication from our team falls short of the high standards we strive to uphold. Your comments about the need for improved customer service and complaint handling are noted, and we will address these areas with our team to ensure a more seamless experience for future guests. We value your feedback and hope you’ll give us another opportunity to provide the exceptional experience you deserve. Thank you again for bringing these matters to our attention.

Was ok but not wow!!

Примечание: Tripadvisor 3.0/5

R9795VZmarks Реальные отзывы TripAdvisor

This place was mainly ok but just needs a few fixed. Bar service was average to be fair. Wasn't overly busy but took 8-10mins to get served. Reception only ever had 2 people on. Location was great! Very comfortable. Complex overall needs TLC!

Thank you for sharing your feedback. We're glad you enjoyed our convenient location and found your stay comfortable. However, we're sorry to hear that some aspects of your experience fell short. We appreciate your comments regarding bar service and reception staffing and will review these areas to ensure we can deliver more efficient service. We hope to have the opportunity to welcome you back in the future for a stay that truly wows!

Great location and holiday feel

Примечание: Tripadvisor 4.0/5

Andrew B Деловые путешественники - Реальные отзывы TripAdvisor

Spent a couple of nights at this hotel as part of a workshop meeting on site. Location is great and only a couple of minutes walk from Esplanade in central Cairns. Lovely lobby area and pleasant welcome. I had a very nice room with views of the central pool. Though poolside a very quiet and comfortable room. Lovely desk area with lots of room to set up a laptop. Staff pleasant and service nice. The meeting facilities were also excellent. A very nice experience and highly recommended.

Thank you for sharing your experience! We're delighted you enjoyed your stay and appreciated our prime location near the Esplanade. It's great to hear the workshop went smoothly and that you found the meeting facilities excellent. We’re glad your room offered a peaceful and comfortable retreat with a great view of the pool, and that the desk area met your needs perfectly. It's also wonderful to hear that our team made you feel welcome and provided pleasant service throughout your stay. Thank you for recommending us, and we hope to host you again, whether for business or leisure!

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Другие интернет-пользователи оценили наш отель

  • 1 038 Отзывов 9.6/10 Расположение
  • 1 638 Отзывов 7.1/10 Номер
  • 1 950 Отзывов 8.6/10 Сервис
  • 19 Отзывов 8.9/10 Интернет
  • 1 007 Отзывов 9.2/10 Бассейн
  • 714 Отзывов 7.2/10 Чистота
  • 689 Отзывов 7.6/10 Еда
  • 601 Отзывов 5.5/10 Комфорт

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