Mantra Coolangatta Beach 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,775 件のレビュー

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Mantra Coolangatta Beach - Image 1
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88 Marine Parade, 4225 COOLANGATTA, Australia

説明

ホテルのその他の情報

  • Offers premium holiday accommodation in Coolangatta for couples and families

  • Spacious, self contained apartments each with a private balcony and most boasting ocean views

  • Keep active with our onsite gym & tennis courts. Afterwards, cool down in our resort pool

  • Located beside the beach, providing direct access to a number of popular bars and restaurants

  • After a day on the waves at the beach, cook up a storm using our onsite BBQ facilities

当ホテルの客室

ワンルーム

Studio Room

  • 2 人/最大
  • 40 m² / 430 sq ft
  • 寝具 1 x クイーンサイズベッド
  • ビュー: 中庭側

ホテル所在地

Mantra Coolangatta Beach

88 Marine Parade
4225 COOLANGATTA
Australia

GPS:-28.167846, 153.539853

電話番号
ファックス +61 7 5506 8888

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 全館禁煙

プール

Mantra Coolangatta Beach has an outdoor pool (heated throughout spring and summer), so make time to take a dip and then kick back and relax on a sun lounge poolside.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,775 件のレビュー

トリップアドバイザーの評価  4.0/5  1,943 件のレビュー

2024エクセレンス認証

Amazing location, clean but dated rooms

トリップアドバイザーの評価 4.0/5

laineytrvlr ビジネス - トリップアドバイザー認証口コミ

Definitely a dated property with bare bone rooms. Nothing luxurious but would certainly be great for a family beach trip. Laundry was in each unit which was convenient. Note the WiFi was unreliable. However it was clean, the staff was wonderful, and the location can’t be beat!

Three Star if your lucky! Shame on Accor group

トリップアドバイザーの評価 3.0/5

Jamie M トリップアドバイザー認証口コミ

Three Star if your lucky! Wow I had to read some of the other reviews to see why my view is so different and the only 2 explanations are that 1. Due to your owner business model no two rooms are alike or 2. Customers are being effected by some kind of Munchausen syndrome convincing themselves it 'wasn't that bad' rather than admit they got spun. So firstly I love Accor properties and it was the only reason (maybe last) we booked. The NZ hotels are all high quality. Now also, I fully know that what you seen online isn't always what you get if its a managed resident type hotel with most owned by individuals.But come on? The 3 bedroom apartment looked nothing like it and was still wearing its same contents from when it was built. Got to be 20 odd years. Ok so the room was basic and worn out - check. But no excuse for air vents full of black mould or whatever it was, light shades full of flies, badly carried out (by the owner?) repairs on the door frames, ancient shower cubicles all moudly (But there floor to ceiling tiles in your pictures lol. Its so tragic as im writing its like a comedy. So in summary Im disappointed Accor put their brand on this to be honest and its a bit milking the cash cow. Ever heard of a contract to make your owners actually fix up their side? Other than this the staff were friendly when needed, the pool and sauna was great other than having to still ask for Gym and Sauna keys despite it being behind a swipe card door. Reply if you want but i know its just the set up you have to deal with...probably some false advertising going on with the room also.

Dear N9584BHjamiem, Thank you for taking the time to provide such detailed feedback. We're genuinely sorry that your experience didn’t live up to expectations. Regarding the condition of the room, we do have varying standards due to the different ownerships of the apartments, and we are continuously working with owners to encourage upgrades where necessary. However, the cleanliness and maintenance concerns you raised—like the air vents and light fixtures—are absolutely unacceptable. Did you happen to report these issues to reception during your stay? We always want to ensure that guests are comfortable, and we would have been happy to either address the issues or offer a room move had we known. I’d like to clarify that the images of rooms on our website represent the standard and layout of the apartment types available, but as you mentioned, due to individual ownership, there can be differences in décor. I will also pass your comments regarding the gym and sauna access on to our team for review, as we aim to streamline these processes wherever possible. We appreciate your kind words about our staff and shared facilities. We’re always striving to improve, and we hope you will consider staying with us again in the future. Warm Regards Thomas Luck General Manager

Great Location

トリップアドバイザーの評価 5.0/5

Trish P トリップアドバイザー認証口コミ

Very happy, we had a slight issue the first day, staff member Debbie went over and above upgrading us to a beautiful apartment with ocean views and whales galore… Centrally located with great cafe next door….. Highly recommend, we’ll be back!!!

Dear 427trishp, Thank you so much for your lovely review! We're thrilled that you enjoyed your stay and that Debbie was able to assist in making your experience even better with that wonderful ocean-view upgrade. Spotting whales from the apartment must have been such a treat! We’re also glad you enjoyed the convenient location and the nearby cafes. We look forward to welcoming you back on your next visit—thank you again for recommending us! Warm Regards Thomas Luck General Manager

Very dissapointed

トリップアドバイザーの評価 1.0/5

CatandDave75 トリップアドバイザー認証口コミ

We stayed in a 2 bedroom ocean view (floor 12 room 1) The apartment was very dated and old looking. At $400 for 1 night we expected more luxury than old. There was a weird smell in the hallway by the lifts and also a weird smell in the apartment itself. If we had of walked in off the street and viewed the apartment prior to booking and paying we would of gone somewhere else. The pool at the complex was its only saving grace.

Dear Catherine, Thank you for taking the time to share your feedback following your recent stay with us. We're sorry to hear that your experience in one of our 2 Bedroom Ocean View apartments didn’t meet your expectations. We understand that the aesthetic and condition of the apartment were disappointing, and we sincerely apologize for any discomfort caused by the unusual smells you encountered. Please know that our team takes cleanliness and maintenance seriously, and we’ll investigate this matter further. We also appreciate your comment about the pool and are glad you enjoyed that aspect of our property. Your feedback is invaluable as it helps us in our efforts to continually improve. We are in the process of making upgrades to enhance the comfort and appeal of our apartments, and we hope you will consider giving us another chance in the future. Thank you again, and we hope to welcome you back to a more enjoyable experience. Sincerely, Thomas Luck General Manager

A Great Place To Stay

トリップアドバイザーの評価 5.0/5

Joan M Couples - トリップアドバイザー認証口コミ

This was our second visit to Mantra Coolangatta and again we enjoyed our stay in such a great location - lovely beaches, walkway, and all amenities very close by, not to mention the bonus whale watching from our balcony. On arrival we were disappointed in the apartment assigned 2 us - it seemed rather gloomy & there was a slight odor that appeared 2 b coming from the laundry.  Our concerns were very promptly dealt with by management and we were fortunate to be relocated to another apartment, which more than met our expectations.  While we are aware that the apartments are all individually owned, and therefore not of the same standards, we feel the units need to reflect the prices paid, and we didn't feel that was the case in the first instance.  Having said that, the faclity itself is very well appointed and maintained with a beautiful pool and spa area, which we thoroughly enjoyed. Also there is underground parking on site. A lovely welcoming reception area and staff were exceptionally friendly and helpful.  Special thanks to Laura, Lisa & Thomas for ensuring we had another lovely stay.  We are returning  in March and look forward to visiting again.   

Dear Joan, Thank you for your lovely review and for choosing to stay with us for the second time. We’re thrilled to hear that you enjoyed the great location, beautiful beaches, and whale watching from your balcony. I’m sorry to learn that your initial apartment did not meet your expectations and that there was an issue with odor. However, I’m glad to know that our management team was able to address your concerns promptly and relocate you to an apartment that better suited your needs. We understand that consistency is important, and your feedback will be shared with our team to help improve the overall guest experience. It’s wonderful to hear that you enjoyed our facilities, including the pool and spa, and found our reception area and staff to be welcoming and helpful. I’ll make sure to pass along your special thanks to Laura, Lisa, and Thomas—they’ll be delighted to hear your kind words. We look forward to welcoming you back in March and ensuring another enjoyable stay. Warm Regards Thomas Luck General Manager

との提携 TripAdvisor

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Coolangattaのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。