Mantra Nelson Bay 4성

트립어드바이저 평점 4.0/5 858 리뷰

Mantra Nelson Bay - Image 1
Mantra Nelson Bay - Image 2
Mantra Nelson Bay - Image 3
Mantra Nelson Bay - Image 4
1A Tomaree Street, 2315 NELSON BAY, Australia

호텔설명

호텔 추가 정보

  • Solar heated Lagoon Pool, heated Spa and fitness centre.

  • Only a 5 minute walk to the Nelson Bay marina.

  • Undercover secure parking and electric vehicle charging.

  • Childrens play fountain.

숙박

호텔 위치

Mantra Nelson Bay

1A Tomaree Street
2315 NELSON BAY
Australia

GPS:-32.724061, 152.145445

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 회의실
  • 100% 금연 호텔

미팅 & 이벤트

비 계약 사진

회의실 수
1
가장 큰 방의 표면
20 m²  /  215 sq ft
최대 수용 좌석 수
16
연회 최대 수용 인원
0
자세히 보기

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

TripAdvisor 평가  4.0/5  858 리뷰

Midweek break.

트립어드바이저 평점 5.0/5

Wendy S Couples - TripAdvisor 인증 리뷰

This is an amazing resort with everything a guest could need.With a big beautiful pool and spa to relax around. The security parking and building gives the resort a feeling of being in a safe place.The linen is ist class and the kitchen has all the features of home.The staff are available should extras be needed and go above and beyond to make your stay one to remember.

Thank you so much Wendy! It was our absolute pleasure to be your host, and our we truly appreciate your glowing review. Visit again soon won't you? Kind regards, Leanne

An honest appraisal.......

트립어드바이저 평점 3.0/5

Bob L TripAdvisor 인증 리뷰

If Mantra as a brand has established its brand standards, they are not evident at Mantra Aqua Nelson Bay. If brand standards have not been established, that needs to be done as a matter of urgency. Without brand standards establishing what Mantra stands for and to be recognized, the price/value equation at this resort does not meet expectations, as all you are providing is accommodation at a high price, with no WOW in the experience. The serene pool shot on the left of this post is a great hero shot, the reality during the day is exactly the opposite, it is not a nice experience, with the pool extremely busy/full, again not meeting expectations, see attached photo taken on 7th January 2024, not very inviting if you intended to do some laps. The public areas, including corridors and lifts/lift lobbies need more regular cleaning attention. The doors and windows around garden rooms need specific cleaning attention, they have not been cleaned for months, are covered with cobwebs, again creating questions about the price/value equation, and the apparent lack of brand standards, which is disappointing. The worst issue is all of the garbage and skip bins at the front gate which had not been emptied for three days, they contained rotting and smelly foods, apparent every time we walked through the front gate, again disappointing, not to mention the health hazard with birds around, and another example of the lack of brand standards. And why, oh why, are allocated parking spots located in another building, making it most inconvenient for unloading/loading, especially with young families in tow. Reception signage could be improved. Reception staff were friendly and helpful. Room sizes are good.

We always appreciate constructive feedback which allows us maintain and improve standards for all guests. To provide clarity for readers, unfortunately our Council failed to collect bins over the peak period (we chased this daily), so yes, we understand the issues with the bins. January will usually find the pool to be full, the best time for laps is early morning... we do ask that people do not post unauthorised pictures of other guests though- particularly children. Great to hear that the Reception team took care of these guests in an extremely busy peak period. The entire team is working very hard to take care of all. Kind regards, Leanne

Never again

트립어드바이저 평점 1.0/5

647missa TripAdvisor 인증 리뷰

We paid 425 a night and got a dark, filthy room that was so outdated and had a musky smell. Used tissues in the bedroom, grime in the bathtub and shower, crumbs in the couch is just a start. We looked at other rooms and they all looked the same, like the room was stuck in the 70's. For that price you need to update your accomodation. If you get a room by the pool expect a lot of noise till late.

Our ultimate goal is to send our guests home happy, relaxed and planning their return. We're very disappointed to hear of this experience and did address issues as raised. Guests in planning stage or in-house are always welcome to contact us for the best advise for their preferences in room type. Kind regards, Leanne

Beautiful apartment with nice location

트립어드바이저 평점 4.0/5

Cindy B TripAdvisor 인증 리뷰

We booked 2 bedrooms apartment for our family of 4. We had good sleeps and were satisfied with the mattress and the pillows. The pool’s temperature was very warm. We enjoyed the SPA a lot. The ocean view from our balcony was beautiful. The staff were lovely. The only downside was that there was no bath plug in the room. The receptionist said they lose 5 bath plugs a day…unbelievable!!

Thanks for choosing Mantra Nelson Bay for your Port Stephens getaway, and for your lovely review! We're delighted to see that we've ticked all of the right boxes for you and will hope to welcome again at another time. Best wishes, Leanne

We will never come back again.

트립어드바이저 평점 1.0/5

Sisca S TripAdvisor 인증 리뷰

We booked 2 bedrooms with an extra mattress for 7 days with 3 kids. We are really unhappy with the Pillows & Mattresses very uncomfortable. All the cutlery very old.the curtains also very old. The Pool is nice but very crowded.

Our goal is always, always to exceed expectations and ideally to see our guests planning their return as we see them off home. We are very sorry to hear that you were unhappy here with us. Hoping that we were able to collect details of the room so that any issues can be rectified. Readers should know that our team is here to help guests at any stage of their booking journey or inhouse stay. Kind regards, Leanne

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 287 리뷰 9.7/10 위치
  • 406 리뷰 5.1/10 객실
  • 194 리뷰 8/10 서비스
  • 9 리뷰 4.2/10 인터넷 가격
  • 204 리뷰 5.1/10 안락함
  • 184 리뷰 3/10 청결도
  • 137 리뷰 4.3/10 편의 시설
  • 130 리뷰 7.1/10 수영장

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.