Mantra Sierra Grand 4 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 495 comentários

Mantra Sierra Grand - Image 1
Mantra Sierra Grand - Image 2
Mantra Sierra Grand - Image 3
Mantra Sierra Grand - Image 4
22 Surf Parade, 4218 BROADBEACH, Austrália

Descrição

Extras do hotel

  • Localização central em Broadbeach

  • A curta distância a pé de praias imaculadas

  • Vasta gama de instalações de estância

  • Quartos amplos bem decorados

  • Unidades com vista completa para o mar disponíveis

As nossas opções de alojamento

Suite

Suite de 3 Quarto com Vista para o Oceano

  • 7 pessoa no máximo
  • 140 m² / 1506 sq ft
  • Cama 1 x Cama(s) King Size e 1 x Cama(s) Queen Size e 2 x Cama(s) de solteiro
  • Vistas: Vista para o mar/oceano
  • As vantagens do alojamento: Varanda

Localização do hotel

Mantra Sierra Grand

22 Surf Parade
4218 BROADBEACH
Austrália

GPS:-28.034654, 153.431848

Telefone
Fax +61 7 5668 5101

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Propriedade 100% não fumadores

2 piscinas

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.1/5  495 comentários

Classificação do TripAdvisor  4.0/5  1.546 comentários

Don’t stay in apartment 2304

Nota Tripadvisor 3.0/5

Faye B Família - Avaliação com certificação TripAdvisor

Sierra Grande Broadbeach is in a great position - close to the beach and across the road from Pacific Fair. It has an amazing outdoor pool and indoor pool. Do not stay in apartment 2304. This apartment is not associated with the Mantra group but is privately owned and managed. The carpet was filthy (the owner has now agreed to replace it after being asked for 18 months by the agent) the saucepans do not work on the stove as they are the wrong type, the couch is old and shabby and the one TV is cheap and dated. When we stayed there the windows and kitchen floor were both dirty. After paying nearly $4,000 we received a refund of $250 and 12 noon checkout.

THEY DONT CARE AT ALL about customers

Nota Tripadvisor 1.0/5

athinko Família - Avaliação com certificação TripAdvisor

I booked via all accors, and i don't know how the search was 1 July- 4 July but my booking was 1 - 4 april.. and I just realized at 5 th april that i got send an email about my stay and quickly emailed them with all my proof of travelling where i got my ticket and othe hotels.. THEY JUST DONT CARE AT ALL and just ping ponged u to everywhere... i guess they just want my money without thinking of customer service and I'm so disappointed.. THEY TOOK MY 1400 AUD for nothing and without any consideration... NOT A GOOD SERVICE AT ALL.. and they ruined my mood for holiday..

great get away and great location

Nota Tripadvisor 4.0/5

David Dunk d Avaliação com certificação TripAdvisor

everything was perfect checkin and out so eazy the room was clean and as described the bed was comfortable the indoor pool and gym were fantastic and a great coffee shop is located at the tram station only a few hundred meters away i will certainly be returning to this hotel again

Nice Apartment Style Accomodation

Nota Tripadvisor 4.0/5

Michael_MandM Romântica - Avaliação com certificação TripAdvisor

These are moderately priced nice apartments directly opposite Pacific Fair at Broadbeach, and they provide a car parking space for each apartment. There are no restaurants on site, but there are several in the general vicinity including two that are immediately alongside. The only problem we experienced was with wi-fi access codes limiting the number of devices, and as we found out also limiting the downloads with a usage cap. The wi-fi issues wouldn’t have been a problem, except that the mobile reception was very unreliable where we were staying on the 23rd floor. All in all though we were happy with our stay, and appreciative of the assistance the staff were able to offer.

Rudest receptionist on the earth

Nota Tripadvisor 1.0/5

FarAway31128689077 Avaliação com certificação TripAdvisor

Prepaid booking but on arrival was told to hand my credit card over to be held until we left. I don't have a credit card only a Debit card. Receptionist didn't want that, not that I'd leave it with him anyway. He told us we couldn't stay there without a credit card so had to leave. He was screaming at us and calling us names.

Dear FarAway31128689077, Thank you for sharing your experience, although we're deeply troubled by what you've described. We want to clarify that our property does not have a policy of holding credit cards. However we can confirm that a security bond via a pre-authorisation on a credit card of $200 is required on check in. Your feedback is not inline with our company procedures or policies and It seems that you may have booked through an external management service rather than directly staying with the onsite managing agent. We are genuinely troubled to learn about the service experience you encountered, as it does not align with the high standards of service our team is dedicated to delivering. We extend our sincere apologies for any instance where a member of our staff or via an external managing agent has spoken to you or treated you in a manner inconsistent with our values and commitment to exceptional guest care. Your feedback is invaluable to us and we sincerely apologise for any distress caused during your stay. We hope you'll consider giving us another chance in the future to provide you with the excellent service and hospitality that we strive to offer all our guests. Your sincerely, Rebecca Noyes General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 249 comentários 9.5/10 Localização
  • 404 comentários 5.8/10 Quarto
  • 232 comentários 8/10 Serviço
  • 28 comentários 4/10 Internet
  • 189 comentários 3.4/10 Limpeza
  • 30 comentários 2.2/10 Comida
  • 28 comentários 7.3/10 Centro de Bem-Estar/Spa

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (IVA e taxa turística incluídas) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.