FV by Peppers 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 3.8/5 1.058 Bewertungen

FV by Peppers - Image 1
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191 Brunswick Street, 4006 FORTITUDE VALLEY, Australien

Beschreibung

Hotel-Extras

  • Es liegt im Herzen des Unterhaltungsviertels

  • Luxuriös eingerichtete und entworfene Apartments

  • Einzigartiger Pool in U-Form, Lounges im Freien, Fitnessstudio und Yoga-Studio

  • Modernes Restaurant und Bar sowie Konferenzbereiche

  • In der Nähe von Einkaufsmöglichkeiten, Restaurants, Galerien und Theatern.

Unsere Unterkünfte

Suite

Junior Suite mit 1 Doppelbett

  • 3 Pers. max.
  • Bettwäsche 1 x Kingsize-Bett(en)
Verfügbarkeiten anzeigen

Lage des Hotels

FV by Peppers

191 Brunswick Street
4006 FORTITUDE VALLEY
Australien

GPS:-27.456174, 153.031901

Tel
Fax +61 7 3118 9198

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Haustiere nicht erlaubt
  • Shuttle
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • 100 % Nichtraucherhotel
In der Nähe
  • Parkplatz

Swimmingpool

Enjoy a drink by the heated u-shaped skyline pool, with uninterrupted views over the Brisbane River and CBD.

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  3.8/5  1.058 Bewertungen

TripAdvisor-Gesamtwertung  3.6/5  602 Bewertungen

Great hotel, poor service

Note Tripadvisor 3.0/5

Kerbi G Zertifizierte TripAdvisor Bewertung

This is actually a really nice hotel in a very convenient location, right across from the fortitude Valley train station and around the corner from the tivoli. The facilities are beautiful with 2 public pools, multiple private spa rooms and a cinema that can be booked foc via reception. The service is terrible though. We called direct to book and spoke to a woman who's understanding of English was so bad we had to give up and book online. Check in was mediocre. Room was beautiful and spacious and well equipped. We booked a spa room because the cinema was not functional, even though there was no such notice on the cinema door and we had experienced the same circumstance about a year ago when we last stayed there. The spa room was beautiful although, even though it required a booked 4 hour time slot, there were no towels, no refrigeration facilities, no glassware, cutlery or crockery (although a dishwasher was kindly provided) no ice, the spa pool's water level was nearly below the filter, the audio was not functional and the TV provided was not linked to the hotels WiFi. They definitely dropped the ball on a facility that could have made them next level. We tried to book a late checkout but were informed that it would be a $50 per hour charge. We succumbed due to necessity and booked a 4 hour late checkout but upon checkout, we were told we would be charged for an entire night's stay. The receptionist would not budge when we contested this charge and it took over 20 minutes of arguing for her to honour the fee quoted by the night auditor. We forgot to check in one of the keys when we checked out but instead of reminding us or asking for the key, we were instantly charged $90 to replace the key. We have contacted the hotel via email to express our concerns and unpleasant interactions and after a week, have had no reply, so clearly they don't value any negative feedback as an opportunity for improvement. Simply due to the service alone (or lack thereof) I will not be contemplating this hotel for another stay.

Dear Kerbi, Thank you for your detailed feedback. We’re pleased to hear you enjoyed our location, facilities and the apartment itself. However, we’re very disappointed to learn that the service aspects of your stay did not meet expectations. We apologies for the booking difficulties, the lack of clear communication around facility availability, and the condition and setup of the spa room during your booking. This is not the standard we aim to deliver, and your comments have been shared with management for review. We’re also sorry for the confusion regarding the late check-out charges and the handling of the room key fee. These situations should have been managed more clearly and professionally. Additionally, we regret that your follow-up email was not responded to in a timely manner. Thank you again for taking the time to share your experience. While we understand your decision, we do appreciate your feedback as it helps us identify where improvements are needed. Kind regards, Belinda Setiawati Duty Manager FV by Peppers Hotel

Not the Peppers experience you are used to and a bitterly disappointing departure.

Note Tripadvisor 1.0/5

jordanh441 Zertifizierte TripAdvisor Bewertung

Some feedback from a hospitality professional’s perspective- while I was in Brisbane to let my hair down and have a a great time for my anniversary, I have to say there have been a few things from the FV that have really left a sour taste in my mouth - the first being the interaction I had as I was leaving which left an incredibly poor impression as I was heading home and to be brutally honest had me regretting booking with FV by Peppers. For some background – so this doesn’t come across as someone simply complaining and being difficult for the sake of being difficult – I have worked in hospitality for the better part of a decade, managing a 5 star reception myself. Hospitality is really an industry where service makes the difference, and in a fiercely competitive environment such as the Brisbane CBD – I would imagine that brand reputation is arguably more important than daily rates. Although based on my own experience - it could also be the case that churn-and-burn is FV Peppers game, and that would not surprise me at all after our last stay. The first issue was the late checkout I had arranged with the night auditor the morning of our departure. I had specifically requested the pricing for an additional night vs late checkout to ensure I would be able to sleep undisturbed until we had to leave for the airport. I was given the nightly rate and based on that information asked for the 2pm checkout based on the colleague who checked me in stating late checkouts were an additional $50.00 per hour. There was no information provided to suggest if the room was unable to be turned over (which would have been entirely possible given the state the room was left in just after 1pm- as I had stripped linens cleaned benches and left the room in a tidy state) I would be charged for the full rate, because had that information been communicated to me it would have changed the decision. The FV staff member who checked me out STATED I was going to be paying the full nightly rate, despite the fact the service and charge had already been agreed on at the time I had requested it. The attitude of "we tried to contact you and couldnt, so its your problem and we ARE charging you" was something I have never experienced and to be honest I was completely taken aback. To be forced to justify myself and have to explain that I have agreed to a set rate for a service provided to then be told on checkout that has increased substantially is not only inappropriate business practice, but incredibly poor decision making on your GSA'S part, because it wasn’t until I became visibly upset after being told 3 times it didn’t matter that the late checkout had been discussed and agreed to – I would be paying the full night that she RELUCTANTLY told me she would honour the charge her colleague had already confirmed for me. Had there been any doubt about this, a simple “I will have to double check with my manager and colleagues and find out some more information on what has happened, but we will definitely get back to you” and I imagine after confirming the discussion with the night audit staff member the $200 charge would not have been contested, I wouldnt feel like I was being given the 5th degree and id probably be looking at booking our stay in March with them. I'll also point out the below issues could have been overlooked if the departure had gone smoothly, but as happens when a guest becomes upset, a singular issue very quickly spirals and minor issues get thrown on the pile and the mole hill grows to mountain. The second issue is while we were staying there, the cinema was unavailable for use, the spa rooms, while free to book, were run down and devoid of anything useful – the tv was not connected to the wifi – the audio systems were using 3.5mm audio jacks which haven’t existed since the stone age, and it was quite clear that the facility had not been upkept in quite some time as during my last stay with the facilities were in MUCH better condition. The third issue is the staff and their poor communication and decision making - specifically relating to the charge for the key that I have posted back this afternoon. While I understand loss and the need to protect a business from incidental loss etc – I do not appreciate being charged before being made aware of the issue – as I could have simply called Kerbi to confirm she had the key in her bag and posted it to avoid having to wait for a refund. Now - to be fair - a call was made and a message was left, but I was at work. By the time I had called back 13 minutes later – the charge had been made. You have my card details, a security bond of $300 and more than enough to cover the replacement of a key AND a $200 late checkout – this could have waited to close of business to hear back from me right? I now have to wait for the key to be received and the refund to be processed – leaving me feeling as though your team believed I was a bad debt risk – despite the fact that this was entirely covered by your damage bond. You have my credit card held - and made the conscious decision to charge my card prior to discussions with me. Incredible. Seriously… I can not for the life of me understand the mentality here? You've lost a customer over pennies in the scheme of things. The additional rate they forceably tried to extort from me has cost them somewhere in the area of 15 - 20 room nights annually for 2026 concerts and travel alone. All in attempt to grab at an extra $160 dollars in rooms rev. Well done. *slow clap* I honestly can not think how that seemed to be the most appropriate response for their reception staff. It is beyond inappropriate to have confirmed a cost and service only to have the staff tell me I need to pay almost double what I had agreed to after the fact. It borders on deceptive practice. Kerbi and had an amazing night out on the town, we came back to our room smiling ear to ear after what was a bucket list night enjoying each others company and our favourite bands. To have that turned around as we walked out the door is disappointing beyond belief, and to be completely honest has burned any good will I had towards the Peppers brand, and is a far cry from the service I enjoyed in Palm Cove and Port Douglas. The FV by Peppers could learn a lot from their sister properties and the service standards they live to. Now, I understand the above may not be received in good faith or possibly even as an unreasonable critique, but for anyone reading this – while I am frustrated beyond belief, I always offer what I believe to be fair and reasonable feedback – and I do also have some positives to pass on, the rooms were clean and spacious (kudos to the HK team), the amenities in room were above what I had expected, the staff did recognise our anniversary with a lovely bottle of sparkles and chocolate and SOME OF the public areas (that were accessible) were quite nice to enjoy as well, the others stank of urine and faeces, (possibly because of the private apartments and the pets) but that is where the positives in my experienced ended. After reading some of the concerns and responses from other guests, I eagerly await Dolores' generic response to this review and attempt to reduce the issues in the eyes of the readers with a "we're sorry you experienced this... weve taken the feedback on board and will try to do better." Although given the ratios of reviews - it seems like almost all of the feedback would be better directed at the lovely brick wall in the hallways for all of the steps they've taken. I still have yet to receive a reply to the email I sent yesterday in an attempt to rectify my issue internally, and as such, decided id share my experience with the public after affording them the time to respond, a luxury their guests are denied in my experience.

Thanks to staff

Note Tripadvisor 5.0/5

Justine D Zertifizierte TripAdvisor Bewertung

A big thank you to Bailey who ensured my daughter's stay for her 21st was extra special. His care, thoughtfulness and problem solving skills were amazing. He went above and beyond to made our stay very enjoyable. Thanks

Dear Justine, We appreciate you taking the time to provide feedback regarding your stay with us at FV by Peppers. We are so happy to hear that Bayley provided such thoughtful and caring service that he helped make your stay a memorable one. I will pass on your kind words, as I am sure he will be grateful to know your daughter had a wonderful 21st celebration. We hope to have the pleasure of welcoming you all back again soon! Warm Regards. Madeline | Duty Manager FV by Peppers

Exklusives Hotel mit kleinen Mängeln

Note Tripadvisor 4.0/5

Duosch Paare - Zertifizierte TripAdvisor Bewertung

Das Hotel ist sehr ruhig. Gute Schalldämmung. Leider war der Pool auf der Dachterasse mit unserem Zimmerschlüssel nicht erreichbar. Der andere Pool auf Etage 6 war mit Kindern und "Biertrinkern" überfüllt.

Dear Tour590831, Thank you very much for posting a positive review following your recent stay at FV by Peppers. It sounds like you had an amazing time in Brisbane. We hope that you get the opportunity to stay with us again in the not too distant future. Kind regards Troy Fettes General Manager

das kann sich sehen lassen.

Note Tripadvisor 4.0/5

Mailand18181 Reisen mit Freunden - Zertifizierte TripAdvisor Bewertung

Ein Hotel in den man sich durchaus wohlfühlen kann, für ein paar Tage , kein großer Luxus dafür ein recht großes geräumiges Apartment, mit Waschmaschine , Balkon extra Schlafzimmer, ja ganz nett. Frühstück könnte durchaus etwas mehr sein. Da wir über Weihnachten da waren gab es leider kein Roomservice, sollte man ändern , schließlich vergibt man sich 5 Sterne. Hotel liegt etwas außerhalb der Stadt, aber jedoch mit dem Wassertaxi gut zuerreichen.

Dear Seppl18, Thank you for taking the time to write a review of your recent stay at FV by Peppers. I am delighted to hear that you found our fully furnished apartments to be spacious and well equipped for your stay.I am however, disappointed to hear that you found our breakfast and restaurant hours over your stay disappointing. I have since passed this feedback to our Food and Beverage manager. We do hope to welcome you back with us again soon. Kindest regards, Neo

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