BreakFree Aanuka Beach Resort 4 stars

Customer review rating (ALL Rating) 3.8/5 2,240 reviews

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Evening fire pits to gather around and enjoy.

  • Restaurants, Bar, and BBQ area.

  • 4 Swimming pools (1 heated), 3 tennis courts, a gym and the patrolled Diggers Beach next door

  • Unique meeting facilities.

Our accommodation(s)

Hotel location

BreakFree Aanuka Beach Resort

11 Firman Drive
2450 COFFS HARBOUR
Australia

GPS:-30.27185496, 153.1399941

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

CASAY ON THE BEACH

Perfect for a family or romantic meal, Casay on the Beach has coastal views over the secluded Diggers Beach. Enjoy great atmosphere right on the beach, delicious food, fabulous wine and attentive service. Open 7 days with Happy Hour each afternoon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,240 reviews

TripAdvisor Rating  4.0/5  4,235 reviews

Disappointing

TripAdvisor rating 2.0/5

DiMorr1234 TripAdvisor review

We were booked to stay for 4 nights and left after 3. Hotel was advertised as disability friendly but slopes did not meet the standard for wheelchair access, many stairs and no lifts made access to restaurant and pools awkward for folk with a walking problem. Saw a woman with a wheelchair that she couldn't use to access the restaurant / bar and needed to be helped by family to enjoy what appeared to be a family get together. Rooms were not serviced - I expected that towels would be refreshed every 2 days along with a check on basics like toilet paper, bathroom amenities and washing up materials. Service in the restaurant was poor and food was poor quality and overpriced. I would have given a lower rating had it not been for the friendly and helpful reception staff.

Great Location

Customer review rating 4.5/5

Reece Families - Confirmed reviews ALL

Great location with so much for the family to do.

Hello Reece, We appreciate you taking the time to leave such a nice review of our property. We are delighted to hear that you had a wonderful experience at BreakFree Aanuka Beach Resort, and can’t wait to welcome you back when you return. Thank you, Aanuka Front Office Supervisor

Disappointed

Customer review rating 0.5/5

Gary D. Solo - Confirmed reviews ALL

Two main things were frustrating. 1. The breakfast , I waited 15 minutes for a cup of coffee to be made . I also ordered poached eggs after 30 minutes I decided the wait was not worth it and left without receiving them. 2. On checkout I specifically asked for the receipt to be emailed to be and was assured it would be. I have c hased it up 3 days later and still have not received a reply. Poor service indeed.

Hello Gary, We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Aanuka Front Office Supervisor

Great location to all facilities overall experience good.

Customer review rating 4.5/5

Stuart W. Couples - Confirmed reviews ALL

Good in general $200 holding bond excessive.

Hello Stuart, We appreciate you taking the time to leave such a nice review of our property. In regards to the security bond, this is an Accor policy for properties like ours that have privately owned rooms this just covers the owners for any damage to their room as well as any lost keys as we use physical keys and have to get the doors re-barrelled, I apologise if this was not explained to you clearly. We are delighted to hear that you had a wonderful experience at BreakFree Aanuka Beach Resort, and can’t wait to welcome you back when you return. Thank you, Aanuka Front Office Supervisor

Location, Amenities & friendly staff

Customer review rating 2.5/5

Mel Families - Confirmed reviews ALL

Great location with easy access to Diggers beach. The grounds are beautiful and so well maintained. We enjoyed the pool facilities with the beautiful lagoon pool & spa. We also loved the BBQ’s located around the grounds. The units are spacious but a bit tired for a 4 star resort. The beds are good but the lounge & dining furniture was quite uncomfortable and old. No air con downstairs which was not ideal. We ate at the restaurant and the staff were friendly but menu is very limited and very expensive for a basic meal.

Hello Mel, Thank you for taking the time to provide your feedback on your recent stay with us. We appreciate your honesty and apologize for any disappointment you may have experienced regarding the condition of our rooms. We sincerely regret that our accommodations did not meet your expectations, and we want to assure you that your comments have been taken seriously. We are actively addressing issues related to outdated and run-down rooms to enhance the overall guest experience. Our team is working with the owners of our rooms on a comprehensive plan to update and refurbish our rooms, ensuring a more comfortable and contemporary environment for our guests. Your insights are crucial in guiding our improvements, and we appreciate your input. We understand the importance of a positive and enjoyable stay, and we hope that you will consider giving us another opportunity in the future to showcase the improvements we are making. Thank you for bringing these concerns to our attention, and we appreciate your understanding. Thank you, Aanuka Front Office Supervisor

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Other web-users rate our hotel

  • 962 reviews 8.9/10 Location
  • 1,849 reviews 4.9/10 Room
  • 1,039 reviews 5.8/10 Service
  • 219 reviews 2.2/10 WiFi
  • 869 reviews 6.9/10 Amenities
  • 682 reviews 5.7/10 Comfort
  • 663 reviews 3.7/10 Cleanliness
  • 627 reviews 3.8/10 Food

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