Апарт-отель Adagio Касабланка Сити Центр

- Location: Near downtown Casablanca, within walking distance of Massira Bvd. and the Kenzi Towers. The Moh V stadium is not far so expect some crowding when there is a football match but nothing disturbing. There are many restaurants in the surroundings : French, Korean, Turkish, Lebanese, Pizza & Fast-food, etc. If you are willing to stay longer and want to cook, there is a carrefour market, a butcher and some grocery stores next to the hotel. - Room: I had a great small flat with a living room, a bedroom, a kitchenette and a bathroom. It is modern, organised and well decorated, clean and tidy. The kitchenette is well equipped, just be careful not to leave sweet food on the counter or you will be invaded by ants. There are many practical storage spaces in the bedroom and the living room, so even if you bring heavy luggage, there is enough space to feel comfortable. - Rooftop : Cosy space to chill out on sunny days and spring/summer nights (Too cold in winter). - Other services : A convenient and free underground parking lot (-1 & -2), two small fitness rooms (-1 & +1) the one in the first floor is just for cardio, the other has a bench and some basic dumbbells. A laundry in floor 0 (extra 60 MAD/machine and 30 MAD/Dryer), the wifi is good. - Staff : They are the highlight and the backbone of this appart hotel. They are professional, helpful, kind, lovely and always smiling. Wether at the lobby, the rooftop, the parking or the room service, this team is wonderful. They made my 2 months stay literally a 'Home trip'.. They deserve all the Best from Accor. - Summary : Whether for a short or a long stay, personal or for business, go there with confidence. I highly recommend.

Last February I stayed for few nights in Adagio hotel, Casablanca. The highlight of my stay at this hotel was the staff, especially Khadijah at the Front desk. Thank you for your professionalism. The room was clean and has a small kitchenette that could be useful if you decide to cook few meals. The location is superb. You have a variety of restaurants close by and Supermarket Carfour is one block away. The buffet breakfast offer you a decent variety of food items. Finally, don’t forget to visit the roof area to enjoy a drink and a view of Casa.

Unfortunately, I had a very bad experience in this hotel which isn’t my first time. The night shift staff are very rude and they miss behave. Shouting to customers and Disrespecting them. I will never 👎 book with them again. The management needs to be involved and train the night shift staff how to deal with customers in a respect way.

So I checked in on 9th of October for a business trip; check in was quick with no issues and they charged my card with both pick-up from airport and drop off from Hotel. My room had used earbud under my door, the towel had human hair and the bed sheets had markings on it and the AC is extremely weak and it takes forever to get the room in an appropriate condition. Was stuck in the Elevator for around 2 minutes on the first day! Breakfast was awful. I called the reception to request water, they told me call the room service then I called the room service and they told me call the reception. Then the reception stated that we will send you water but you will have to pay it for it MAD30 for the big water however they charged MAD30 for the small bottle. Tried to Iron a shirt but the Iron in the room is damaged and torn out my white shirt I requested a check out but they denied and said that it is non-refundable and call the agency you booked through. They have not tried to do anything in regards to my complaint. On 14/10, I had a friend joining for a drink in the bar upstairs and she passed by my room, I received a call from the reception stating that you have one in your room and that it is not allowed and then the security Mr Kamal came and was extremely rude. I went down to the reception to Mr Adel *the receptionist* who was very rude and started shouting to me in the lobby and I requesting to check out and only refunding the drop off to the airport and I will even leave the 2 nights remaining but Mr Adel refused and threatened me and I quote “I will call the police on you as you have someone in your room” and I quote “this lady will not leave the premises and she will spend the night in the police station as well” and he got my passport copy and took a picture with his personal phone which is a huge violation of the privacy of a guest and he stated that “you will spend your night at the police station” I told Mr Adel not to threaten me and he kept threatening me to call the police. I went up and got my luggage and went for check out and requested the refund for the 350 MAD tomorrow to be done automatically and he said no, you come and we will see. during check-out Mr Adel threatened me again with the videos that I had a guest into my room; not quite sure if is that such a huge offense like I actually killed someone on the premises One of the worst experiences I have ever encountered in my life and Mr Adel is one of the worst people I met in my life in general and not quite sure how works in a hotel! Accor needs to make sure that their staff are trained and know how to deal with a customer even if they are wrong If you are an Arab do not check in this hotel, they are racists and they will only respect you only if you are European. So I have submitted this review and maybe the management of the Adagio along with Mr Adel and Mr Kamal will decide to use the security CCTV as a retaliation since apparently I’m dealing with a Mafia and not a hotel.

Family of 2 rented a 2 bedroom apartment. The room has the view of the street as well as the school next door. Centrally located and we walked to most places during our stay (except the trips from and to the airport). The staff was nice also. There are enough shops and restaurants nearby one does not have to travel far for meals. There is a Carrefour also just a few paces down for drinks and snacks.