ibis Каса-Вояжер 3 звезды

Ibis-Casa Voyageus is a hotel that gets the job done if proximity to Voyageurs train station is your priority. It's right outside the front door. Check in was easy and friendly, as was check-out. The room was clean and comfortable. Room provided soap and shampoo. More or less no-frills but safe, clean, and convenient. During our time there, nearby restaurant options were limited due to Ramadan.

I have been to quite a few Ibis hotels in different countries, and this one has hands down the worst maintenance of all. Every place other than the reception hall was dirty, the room looked like it wasn’t cleaned at all, the walls were in stains, the whole place oozed a musty smell and the towels were damp. Should I mention that there was neither bottled water nor a kettle in the room? Cherry on the top was that this hotel didn’t provide an option to book the room without a breakfast (which is a pretty reasonable expectation given it’s right next to the train station which is also a gateway to the airport) and at the same time they weren’t able to provide anything to those who like us left the hotel early before the breakfast - not sure if it was the hotel’s policy or the laziness of a particular employee at the reception desk. Accor definitely needs to audit the property.

The beds and pillows are firm. It is not quiet (you don’t hear the trains but you do hear traffic, horns). The a/c wasn’t working in our rooms, and we had three. Perhaps turned off for the winter? But it was warm outside. Windows open, but traffic is louder. Our bathroom had been newly redone and the shower was good. Breakfast was adequate. Neither coffee machine worked well.

Right next to the train station to take the Atlas Train, friendly and helpful front desk, clean and modern room w/ TV and air con. Just what you need for a night when passing through Casa. We would have needed more towels though (there was 1 shower towel per person, none for hands or the floor) as well as more shower gel - 1 sachet per person. When we wanted to phone reception about it we weren’t able to get through. There was nothing to place the luggage on to open it and organise and floor space was limited too

Iman or Imhan female receptionist is rude at this hotel and did not make eye contact when she spoke with us. We paid for this hotel in advance, yet when we showed up, we were told that our booking was cancelled for no reason. We were given a room but had to pay a 2nd time at a higher rate which was not fair but the hotel did not care. We are still awaiting a credit for the 1st payment. The breakfast was ok but was not ready until 7.00am even though we were told that it would be ready at 6.30am. Coffee, tea, pastries, breads, cheese, yogurt, juice and water. It is conveniently located near to the train station - this is great.