The Canvas Hotel Dubai - MGallery Hotel Collection bintang 5

Catatan tamu Avis (Peringkat ALL) 3.9/5 431 ulasan

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23 Kuwait Street, Port Rashid, 116656 DUBAI, Uni Emirat Arab

Deskripsi

Keistimewaan hotel

  • Dekat dari Al Bastakiya, Museum Etihad, dan Gold Souq.

  • Kolam renang rooftop dengan pemandangan cakrawala Dubai

  • Ruang perawatan spa dan jacuzzi pribadi terbesar di kota ini

  • Beragam tempat bersantap dan hiburan

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Lokasi hotel

The Canvas Hotel Dubai - MGallery Hotel Collection

23 Kuwait Street, Port Rashid
116656 DUBAI
Uni Emirat Arab

GPS:25.255283, 55.285585

Telepon
Fax +971 4 386 8222

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service
Di dekat properti
  • Parkir

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Peringkat ALL  3.9/5  431 ulasan

Peringkat TripAdvisor  4.5/5  5.348 ulasan

Shocking

Catatan Tripadvisor 2.0/5

Walt752 Couples - Ulasan TripAdvisor tersertifikasi

Stay clear to avoid disappointment this is certainly not commensurate with the star rating that it claims to hold. Stuff are friendly enough and eager to please put their working with substanders facilities and equipments. The buildings location is also a fair distance away from the main attractions within the city. The rooftop pool bar is extremely unclean with cigarettes and litter left in surrounding areas for 2 to 3 days. The maintenance of the whole building is also very poor and in need of an input of cash and care. Ultimately we were pleased to leave leave this accommodation.

Dear Valued Guest, Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you for sharing your feedback. We genuinely regret that your recent stay did not meet your expectations. We understand your concerns regarding the cleanliness of the rooftop pool area. Maintaining high standards of cleanliness is a priority for us, and we will review our housekeeping procedures to ensure this issue is addressed promptly. Regarding the hotel's location, while we are situated in Bur Dubai, we recognize that it may not be as central as some other properties. We strive to provide clear information about our location to help guests make informed decisions. We also acknowledge your comments about the hotel's maintenance. Please be assured that we are committed to continuous improvement and will take your feedback into account as we plan future upgrades. We appreciate your observations and hope to have the opportunity to welcome you back under better circumstances. Warm regards, Ankush Kaul General Manager

Pathetic experience at Hotel Canvas

Catatan Tripadvisor 2.0/5

Vipul W Ulasan TripAdvisor tersertifikasi

Clogged Wash Basins – The sinks in rooms 310 and 311 were blocked. Despite repeated reminders, it took over 2 hours to resolve this issue. Delayed Tea Cups – Fresh tea cups were not replaced after room cleaning. Additionally, when requested from reception, it took 20-25 minutes for them to be delivered to the room. Missing Towels – Bath towels and hand towels were missing after room cleaning. When contacted, bath towels were eventually delivered, but the hand towels were unavailable, with the excuse that “we ran out of hand towels” and would only provide them after the next room cleaning, which could take 4-5 hours. Poor Quality Crockery – When requested for plates and bowls, thermocol disposable plates and spoons were sent, which is unacceptable for any standard hotel. Substandard Breakfast – The breakfast buffet offered limited options and was subpar. Additionally, food ordered from the live counter took a minimum of 30 minutes to be served. Old and Damaged Furniture – The room furniture, such as sofas, was old, scratched, and gave the appearance of neglected infrastructure.

Dear 283vipulw, Thank you for taking the time to share your detailed feedback regarding your recent stay at Hotel Canvas. We are genuinely sorry to hear about the inconveniences you faced and would like to extend our sincerest apologies for the shortcomings in your experience. Please know that this is far from the standard of service we aim to provide. The issues you mentioned—clogged wash basins, delays in basic amenities like tea cups and towels, the quality of crockery provided, and the condition of the furniture—are all being taken very seriously. We understand how frustrating these lapses must have been and are truly sorry for the impact they had on your stay. Additionally, we regret that our breakfast service did not meet your expectations. Your feedback regarding both the variety and delay at the live counter has been shared with our kitchen team for immediate review and improvement. We are already addressing the maintenance concerns in the rooms mentioned and reviewing our housekeeping and room service processes to ensure better responsiveness and availability of supplies. Once again, we deeply regret the inconvenience caused and appreciate you bringing these matters to our attention. We hope to have an opportunity to regain your trust in the future with a much-improved experience. Warm regards Ankush Kaul General Manager

Awesome evening

Catatan Tripadvisor 5.0/5

Jitendra singh R Couples - Ulasan TripAdvisor tersertifikasi

I went there with my friend the atmosphere was really nice,i ordered mushroom, momos, broccoli prawns tempora all the food was excellent again shisha was great. Staff was friendly thank you so much ....... Chef Kapil came to meet us and he explained us every thing about food thank you chef kapli and whole culinary team keep it up

Dear Mr. Singh, Greetings from the Canvas Dubai-MGallery Hotel Collection! Thank you so much for your wonderful feedback! We're thrilled to hear you had an awesome evening with us and enjoyed the cozy atmosphere, delicious dishes like the mushroom momos and broccoli prawns tempura, as well as the shisha experience. It’s especially lovely to know that Chef Kapil made a personal connection and shared his passion for the food with you — we’ll be sure to pass on your kind words to him and the entire culinary team. Your appreciation truly means a lot to all of us! Looking forward to welcoming you back again soon for another amazing evening. Warm Regards Ankush Kaul General Manager

Worse experience.

Catatan Tripadvisor 1.0/5

Jon-Cyrill W Ulasan TripAdvisor tersertifikasi

I stayed in Dubai from Friday, March 28th to Saturday at the Canvas Hotel Gallery. I accidentally met this Lebanese woman through Tinder, she claimed she was 30-31 years old. On the way out, she said she was staying there on vacation from Beirut. I stayed until 9 PM Saturday to meet her. She told me she is staying at the hotel as well. We met at 9 PM Saturday. She suggested going to the basement of the hotel where they have two restaurants: an Indian one and a Russian-Arabic restaurant (555 EVENT MANAGEMENT is the name, at least to my bill and credit card). Please pay attention to the scam that blew my mind. It’s easy to see how someone could get caught off guard, I did then pay for it dearly by predactors. I lived in NY, Chicago, and Philadelphia. Nothing like that happened to me ever. We chose the Russian-Arabic place, a gloomy and cheesy place like a communist Mafia nouveau riche place. She started to order the biggest Mezze and mixed fruits, but she did not even eat 1/10 of it. She ordered A Shisha (350 AED), a flower (400 AED), a pack of cigarettes, and three glasses of Baluga vodka. I had never heard of this type of vodka. At the end, she ordered a bottle of Baluga Vodka (4,000 AED) crazy. I do not drink Vodka. I ordered three glasses of Shiraz wine, they disgusting (300 AED). The bill came to 7,000+ AED. To cut the story short. The slick Syrian Manager made me pay 6,500 AED. He thought he was so clever. It seems like the whole thing was a setup from the start—this woman I met on Tinder, claiming to stay at the hotel and suggesting that you meet up and go to a specific restaurant, which then turned into a highly inflated bill for food and drinks. It's a classic scam tactic, where they prey on my trust and sense of normalcy and then hit you with an outrageous bill for services you didn’t fully consent to or expect. It's my fault. The name "555 Event Management" that appears on your bill seems to be key here. It’s important to realize that this might not be a legitimate business but rather a front for a scam operation. The fact that the manager pretended not to know the woman you were with only makes it worse. This type of coordinated dishonesty is part of the scam. I have all the proof of payment and any correspondence with the woman or the hotel, this could help in disputing the charges. While it may be difficult to get a refund from the restaurant or the hotel directly, I reported it to Dubai Tourism, the Dubai Police, and I tipped off the US embassy, which my embassy to help prevent others from falling into the same trap. In addition to reporting it, I am trying to dispute the charges with your credit card company. Since the bottle of vodka was already opened, it's a bit tricky, but they may still be able to help you recover some or all of the money if they determine it was a fraudulent transaction. I was trusting and just trying to have a pleasant evening, but it’s clear that they had everything rigged from the beginning. Sometimes, scammers are good at making everything seem legitimate until it's too late. You've already done the right thing by sharing this experience with others so that they can avoid it. Karma will pay them back as well. I know it for sure. They are miserable people who prey on others to try to enrich themselves with greed. Remember the name "555 Event Management" basement of the Canvas Hotel (Kuwait Street)

Dear Mr. Joncyrillw, Greetings from The Canvas Dubai - MGallery Collection Hotel! I understand the sincerity of the incident that has happened and we take every feedback very seriously. However, i would like to inform you that the club is outsourced club does not fall under hotel management. I would like to request you to send an email to us on Yashashree.ghodke@accor.com and we will get you connected to the concerned management team for the club to help you sort the issue. Should you need any further assistance please do get in touch with us on the shared email. Warm Regards Yashashree Ghodke Duty Manager

Absolute rip-off. Never again in this hotel.

Catatan Tripadvisor 1.0/5

Peter R Ulasan TripAdvisor tersertifikasi

Warning. Absolute rip-off. Never again in this hotel. I visited the hotel bar with friends. Apart from the fact that there was absolutely nothing going on (Ramadan) ok. I can still cope. But for a 2 hour stay we received an exorbitant bill of approx. 1,300 US$ (4.860 AED). In total for: 8 glasses Whiskey Red Bull 2 small beers 1 Coke Zero 1 tequila 1 packet of cigarettes 1 water pipe A few nuts Avoid this hotel, especially as it looks more like a building site than a 5 star hotel. Absolute rip-off. Comment. I didn't spend the night there, but was only in the hotel bar.

Dear Mr. Ruebsamen, Greetings from The Canvas Dubai-MGallery Hotel Collection! We hope this message finds you well. Please accept our apologies for the delayed response. We are following up to inquire which restaurant you visited during your stay. In order to assist us in investigating your experience and to help us improve our services, we kindly request that you share the details with us. Please feel free to send the information to the following email address: geetika.surender@accor.com. Your feedback is valuable to us, and we look forward to hearing from you. Warm regards, Geetika Kumari Guest Relations Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 553 ulasan 7.1/10 Lokasi
  • 1.512 ulasan 7.7/10 Kamar
  • 2.205 ulasan 8.9/10 Pelayanan
  • 16 ulasan 5.8/10 Internet
  • 706 ulasan 6/10 Kebersihan
  • 480 ulasan 7/10 Sarapan
  • 109 ulasan 5.9/10 Kolam
  • 5 ulasan 3.3/10 Pantai

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