Mercure Chongqing Downtown 4 étoiles

It's a terrible hotel. Very Dirty Hotel , and very rude staff , Absolutely filthy! Don't waste your money , Nothing like pictures The room was so dirty , Hair in the beds and on the pillows The front desk staff was probably the most uncaring I've ever dealt with , Dirt on the floor, dirty sheets , Room Not The Greatest And WAY Overpriced The bedsheets are stained and have stray hair and dirt on them. The blankets are smelling and have stains The biggest disaster is that the slippers smelled very bad, and instead of changing them, they put them in a new bag to make them look new, but when they took them out of the bag, the smell of the slippers was strong and unpleasant, very dirty and very disgusting I've never seen anything so filthy like that in my life before On the internet the room rate is 510 yuan per night (78.84 USD ), when I got there they asked me to pay 860 yuan per night(132.94 USD ), very expensive for a very modest hotel, the hotel rating is 4 stars, but in fact, they should not be given any star When I asked them to change the room or give me what I paid, they refused, and told me if you don't like it, go to the police, They are very rude swindlers, , so I left the hotel immediately and went to the Hyatt Regency Hotel

Hotel is located in good spot, City center and close to all foodplaces. Thats were it stops. Staff doesnt speak any english. Breakfast is tired and not "fresh", Rooms are stuck in 1970 with full carpet floors and not in a good way. Also they were dirty. Pay More and go to better hotel.

We booked this hotel as it is in a great location at the start of the walking street and I am an Accor member. This hotel is in the same building as another hotel and the two reception desks are on either side of the same entrance hall, something I've never seen before. While I appreciate the hotel is new and staff are still finding their feet, the level of service we received was abysmal. We arrived at 3pm to be told that they had not rooms ready because they were busy and twin rooms were scarce. We were advised by reception that it'd be 15mins or so to prepare the room. I booked this room one month in advice, on Accor's own website, and the Mercure chongqing's own policy for check in is from 12pm onwards. We were speechless. To make it worse, they stated that they were busy as the hotel was full, but while we were at reception we witnessed a person change rooms 3 times as he wasn't happy with his room. We were exhausted when we arrived at the hotel and just wanted to get to our room. But they obviously are not able to deal with foreign guests as 4 people spent 20mins flipping back and forth through our passports and repeatedly putting our passports in the scanner. I was just happy that it came back in one piece. The room we had was comfortable. the partial view was nice from the 31st floor. There is no security that we could see at the hotel and anyone could come up the lifts. We tried to use the Wi-Fi. As with other Chinese Accor hotels, the login page had the Chinese page where a code is required with a Chinese mobile, and an English page where you could just enter your room number and name. At this hotel, the English login would other work, and when we asked reception they simply said the English page will not work and one of them said we could use his mobile number... We didn't have breakfast as no one told us which floor the restaurant was on or what time breakfast was. (keeping in mind there were 2 hotels together across 35 floors with no signs anywhere). Overall do not recommend for anyone from overseas.

The hotel is right on the main pedestrian street. Downside is there is no inhouse restaurant for lunch/dinner. Breakfast has a large variety but mostly Chinese style. Rooms are big. Staff use translator app for communication which is not a big problem.

Nice clean rooms Best and convenient hotel located in the centre of everything Restaurant food shopping sightseeing all in walking distance Loved the breakfast and very helpful staff A star in Chongqing