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SO/ Sofitel Saint Petersburg Hotel 5 stars

Customer review rating 4.6/5 1,795 reviews

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SO/ Sofitel Saint Petersburg
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Hotel extras

  • In the historical center of St. Petersburg, close to all main touristic attractions

  • 4 modern conference rooms including panoramic So Lounge

  • Summer HI-SO terrace with breathtaking view of St. Isaac's Cathedral and Admiralty

  • Hip Russian cuisine restaurant Cococo and stylish MIXO lobby bar with DJ music and events

  • 6 room and 4 suite types overlooking St. Isaac's Cathedral and tranquil courtyard

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

SO/ Sofitel Saint Petersburg

6 Voznesenskiy Avenue
190000
saint petersburg
russian federation

Tel: +78126106161

Fax: (+7)8126106160

Check-in from 15h00

Check out up to 13h00

  • ST ISAAC S CATHEDRAL BUS STOP : 

  • ADMIRALTEYSKAYA STATION :  METRO STATION

  • By plane

    PULKOVO AIRPORT At 17km / 10.56 miles

  • By train

    MOSCOVSKY At 2km / 1.24 miles

  • By train

    MOSKOVSKY STATION At 3.9km / 2.42 miles

GPS :59.934935, 30.308833

Our accommodation(s)

So Cosy

Accessible room
  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SO Urban

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SO Comfy

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

HI SO TERRACE

Type of cuisine: International

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BIO MY BIO

Type of cuisine: Healthy eating

MIXO

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
SO/ Sofitel Saint Petersburg

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,795 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,519 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Relaxation and cool view

Customer review rating 4.6/5

Ivan B. Couples - 12/01/2021 Confirmed reviews ALL

I stayed for 1 night to celebrate the anniversary of marriage with my wife. We had an amazing city rooftop view. The personnel was very polite, the food was tasty, the room design is very thoughtful, although it is rather cold in shower because of the big space and no door in bathroom, so you have to heat all the room first:) The swimming pool is rather small but it is quite enough to make 2-3 five-minutes swims. They pay attention to safety issues, so you book your swimming pool visit in advance - this is well-done, the were just 9 people in there. There is just an amazing view from the top. There is an open terrace there, but it was extremely cold, so we just made a couple of pictures there. We also got a great compliment from the hotel for our anniversary: champagne, desert and balloons - that was so lovely!!! Thank you, Sofitel SPb!!!

Dear Ivan, Thank you so much for the heart-warming feedback on your stay at SO/ St. Petersburg. I am thrilled that you chose our hotel in the very heart of Saint Petersburg - with the city's major sights right at your doorstep. I am pleased that you've liked our designer rooms created by a famous Italian architect Antonio Citterio. I am happy to learn that you enjoyed our surprise delivery for your special day. It is a pleasure to hear that our talents, loyal to our Just Say SO service, only added to making your stay fabulous and unforgettable. I hope that you will return to us again sometime soon. Kind regards, Ada Egorova General Manager

Perfect way to celebrate wedding anniversary

Customer review rating 4.6/5

Anna Couples - 02/01/2021 Confirmed reviews ALL

This is our tradition to celebrate wedding anniversary at So Sofitel. Perfect location, tasty breakfast, friendly stuff and cozy room. The best experience! Not to mention a surprise we had at the room from the hotel!

Dear Anna, Thank you for your positive feedback regarding your stay in SO/ St. Petersburg! I am happy that you could appreciate very convenient location of our hotel, which is situated in couple of steps from the most beautiful city attractions. I am pleased that you've liked our designer rooms created by a famous Italian architect Antonio Citterio. Moreover I am happy to learn that you enjoyed our surprise delivery for your special day. It is a pleasure to hear that our talents, loyal to our Just Say SO service, only added to making your stay fabulous and unforgettable. I hope that you will return to us again sometime soon. Kind regards, Ada Egorova General Manager

good stay

Customer review rating 4.6/5

Maria P. Business - 25/12/2020 Confirmed reviews ALL

all was good

Dear Maria, Thank you so much for your positive comment about your stay in SO/ St. Petersburg. I hope you could completely enjoy your time in our hotel. Our team consists of gifted and professional talents who are constantly improving their skills. I am happy to hear that you could estimate comfort of our rooms which were decorated by famous Italian designer Antonio Citterio. We will be looking forward to welcome you again in the nearest future. Best regards, Ada Egorova General Manager

Great location, very attentive staff

Customer review rating 4.6/5

Elizaveta Friends - 15/12/2020 Confirmed reviews ALL

We had a great time staying with you! A pity we didn’t have time to visit the spa, but this meal we’ll come back to check it out)

Dear Elizaveta, Thank you so much for the heart-warming feedback on your stay at SO/ St. Petersburg. I am so pleased that you chose to stay at our hotel and appreciated its esteemed location right in the heart of Saint Petersburg – meters from the main sights of the city. I look forward to your return and I do hope you will be able to experience our Urban Wellness Zone Spa next time you visit us. Kind regards, Ada Egorova General Manager

Excellent stay

Customer review rating 4.6/5

Alexander Couples - 09/12/2020 Confirmed reviews ALL

We booked the hotel for the wedding, totally loved it

Dear Alexander, Thank you for the review on SO/ St. Petersburg. I am thrilled you had an unforgettable time and I wish there will be another opportunity for us to go beyond any of your expectations once more when you come visit us again soon! I look forward to your return! Kind regards, Ada Egorova General Manager

Excellent personnel

Customer review rating 4.6/5

Kristina Families - 06/12/2020 Confirmed reviews ALL

Very nice atmosphere overall. Lovely people work at this hotel from the doorman to the cleaning lady.

Dear Kristina, Thank you so much for your positive comment about your stay in SO/ St. Petersburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ada Egorova General Manager

Great service at the hotel

Customer review rating 4.6/5

Anonymous Couples - 01/12/2020 Confirmed reviews ALL

Reception and guest relations were great. However, the breakfast is a complete disaster. Service level was ridiculous. Staff has no clue.... mot ok in a 5 star hotel

Dear Paul, Thank you so much for feedback on your stay at SO/ St. Petersburg. I am happy that you could enjoy the professionalism of our talents delivering our signature Just Say SO service and fulfilling every wish of our guests. However I do regret to hear that your stay wasn’t fully up to your expectations. I am sad to hear that the service during the breakfast at our partner restaurant Bio My Bio did not leave a decent impression on you. I would like to reassure you that your valuable comment will be shared with the restaurant management in order to deliver excellent service next time you visit us. I am looking forward to welcome you in the nearest future to enjoy stylish interiors and incredible location. Best regards, Ada Egorova General Manager

Good stay outside of the check-in experience

Customer review rating 4.6/5

Anonymous Solo - 27/10/2020 Confirmed reviews ALL

At the time of check in I was asked for my banking card to pay for the stay, whereas in reality the transaction was meant to be blocking a certain amount to guarantee the payment. Had I been told this, I would have used a different card (credit, not debit). As a result, one of my cards got blocked. Right after that, having clarified the purpose of the operation I tried to pay for the entire stay, but the machine had connection issues and the staff asked my to pay in cash. I asked to check me in first, I would leave my luggage, then go to an ATM and get the money, but was refused check in. Just to clarify, the issue definitely was the processing device, not my banking card. Denying access to the room due to issue’s on the hotel’s side seems a bit off five-star standards, especially given that I was on a trip under corporate booking.

Dear Nikolay, Thank you for review of your stay in SO/ St. Petersburg. I am sorry that this time we didn’t exceed your expectations. In regards to the check-in experience you had, I am sad that you couldn’t feel the welcoming attitude of our receptionist due to technical issues that appeared. Be assured that we have examined this situation thoroughly, so it won’t arise again. An additional training will be set in our hotel based on your valuable feedback. I sincerely hope that you will give us the opportunity to welcome you back in the near future. Best regards, Ada Egorova General Manager

All details are considered.

Customer review rating 4.6/5

Andrei K. Couples - 21/10/2020 Confirmed reviews ALL

I loved all. Relaxing, elegant, friendly staff and great location.

Dear Andrei, Thank you so much for the feedback on your stay at SO/ St. Petersburg. I am thrilled that you and your soulmate had an unforgettable time and I wish there will be another opportunity for us to go beyond any of your expectations once more when you come visit us again soon! I look forward to your return! Kind regards, Ada Egorova General Manager

best place to stay in St. Petersburg

Customer review rating 4.6/5

Anonymous Families - 01/09/2020 Confirmed reviews ALL

a real home away from home

Dear Erich, Thank you for your warm feedback regarding your stay in SO/ St. Petersburg! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Ada Egorova General Manager

Greatly enjoyed our stay

Customer review rating 4.6/5

Tom A. Families - 03/08/2020 Confirmed reviews ALL

The hotel is well designed, very modern. It is very close to the Hermitage and many good restaurants. The staff were helpful, and all the interactions with them were pleasant. We had a couple of good light meals in the terrace above.

Dear Thomas, Thank you for your positive feedback regarding your stay in SO/ St. Petersburg! I am happy that you could appreciate very convenient location of our hotel, which is situated in couple of steps from the most beautiful city attractions. I am glad that you could enjoy the professionalism of our talents delivering our signature Just Say SO service and fulfilling every wish of our guests. However I do regret to hear that you didn't tell our talents about difficulties with Wi-Fi. We always do all our best to solve the problems of our guests and make their stay memorable. I hope you will return to SO/ St. Petersburg again in the nearest future. My team and I will be glad to welcome you again. Best regards, Ada Egorova General Manager

Beautiful team

Customer review rating 4.6/5

Pierluigi Families - 31/07/2020 Confirmed reviews ALL

L hotel is located in the main center , beautiful terrace and nice rooms! The best things is the team working on concierge, Arthur, Tatiana and Nikita where super helpful and super super super friendly! Any company should love to have them as employees, is hard today to find such people! Thank you!

Dear Pierluigi, Thank you so much for taking your time to leave your feedback on SO/ St. Petersburg. I am glad that you chose our hotel for your trip with family to St. Petersburg. I am happy to receive your comment about staff representing our signature Just Say So service. I am happy that you felt warmly welcomed and have appreciated our caring attitude especially from the concierge and welcome table side. I am looking forward to welcome you again to enjoy our superb location in the heart of the city and stunning sunsets on our panoramic HI-SO terrace. Sincerely, Ada Egorova General Manager

Hotel I love the most despite all

Customer review rating 4.6/5

Alexey G. Couples - 31/07/2020 Confirmed reviews ALL

Overall a wonderful hotel. Unbeatable Location. Contemporary energetic Style. WoW factor Terrace. Urban rooms combining posh view of the Admiral house and rooftops. Reasonably priced.

Dear Alexey, Thank you so much for taking your time to leave your feedback on SO/ St. Petersburg. I am glad that you could appreciate our perfect location just in a few steps from the main sights of St. Petersburg. I am happy that you could appreciate our panoramic HI-SO terrace with incredible view and magnificent atmosphere. I would also like to thank you for being a Gold member of our loyalty program Accor Live Limitless. I am sad that you could not appreciate our upgrade options. Unfortunately, due to high occupancy it was not possible to provide you with a higher room category on the high floor. Thank you for the comment about room cleaning. We will set up an additional training for our Neat&Tidy team. Regarding your dissatisfaction with the breakfast timing. Please let me explain that due to pandemic events we had to refuse some of the services that our guests are accustomed to, such as, for example, breakfast buffet, evening cleaning, replacing all tableware in rooms with disposable ones, a set of towels and much more. In this case, we serve breakfast in the room from 7:30 am and on HI-SO terrace from 10:00. Thank you again for your detailed feedback, and we hope to see you soon for another magnifique journey with us. Best regards, Ada Egorova General Manager

Bad stay

Customer review rating 4.6/5

Inna Business - 16/03/2020 Confirmed reviews ALL

Room was not cleaned enough. 2 bottles of water were opened, dust was everywhere, entrance room door was broken

Dear Inna, Thank you so much for your detailed feedback on your stay at SO/ St. Petersburg. I am glad that you liked your arrival and check-in experience, as well as check-out process. However I am sorry that certain aspects of your stay were not up to your expectations. Regarding the state of room cleanliness and room service experience, be assured that it was an unfortunate mistake from us and I will set up an additional training for related departments, so this issue will never arise again. I would be happy to welcome you again in the nearest future to see the changes we’ve made based on your valuable feedback so that you could get a better value for money impression. I look forward to your return! Best regards, Ada Egorova General Manager

Good Stay

Customer review rating 4.6/5

Anonymous Families - 16/03/2020 Confirmed reviews ALL

Enjoyed a comfortable stay with my family @So Sofitel St-Petersburg

Dear Boris, Thank you for your review of your stay in SO/ St. Petersburg. I am glad that you chose our hotel for your family trip to St. Petersburg because of the excellent reputation of SO/ brand and out perfect location in the heart of the city. I am glad to receive your comment about staff representing our signature Just Say So service. I am happy that you felt warmly welcomed and have appreciated our caring attitude especially from the concierge side. Although, I do regret to hear that mini-bar refilling wasn’t frequent enough. I reassure you that I will set up an additional training based on your review. I hope that you will return to us again sometime soon. Kind regards, Ada Egorova General Manager

Location/service

Customer review rating 4.6/5

Mohd Solo - 08/03/2020 Confirmed reviews ALL

The location is the best and the service is even better. The whole staff was helpful and kind

Dear Mohd, Thank you so much for your positive feedback on SO/ St. Petersburg. I am happy that you estimated the location of our hotel which is situated close to the main city attractions. It’s always a great pleasure to know that you were satisfied with your stay at the fullest. I hope that you will choose SO/ St. Petersburg for your trip in the near future. Best regards, Ada Egorova General Manager

Excellent

Customer review rating 4.6/5

Quentin Couples - 07/03/2020 Confirmed reviews ALL

Incredible experience.

Dear Patrice, Thank you so much for your positive feedback on SO/ St. Petersburg. It is a pleasure to know that you enjoyed our rooms, designed by famed Italian architect, Antonio Citterio, which are equipped with everything for your maximum comfort. I’m also grateful for your high praise of our breakfast in partner restaurant Cococo and friendliness and professionalism of our talents delivering our signature Just Say SO service and fulfilling every wish of our guests. I look forward to your return so that we can go beyond your expectations next time you visit us. Best wishes, Ada Egorova General Manager

Great hotel

Customer review rating 4.6/5

Peter Business - 03/03/2020 Confirmed reviews ALL

Great hotel, your staff is amazing and the rooms are really good. Location is perfect, for me this is the goto hotel in St Petersburg. My only negative remark is your very bad WiFi connection. The public WiFi in the airport is better.. As a professional traveler I have 3 Things that has to be in place - Clean - Good bed - Good WiFi For me you had 5 out of 5 for Clean and Bed, WiFi was not even a 2.. I will still come back, because I love the hotel and staff, but you have to upgrade the WiFi and Internet speed. Best PeterR

Dear Peter, Thank you for your positive feedback regarding your stay in SO/ St. Petersburg! I am happy that you could appreciate very convenient location of our hotel, which is situated in couple of steps from the most beautiful city attractions. I am glad that you could enjoy the professionalism of our talents delivering our signature Just Say SO service and fulfilling every wish of our guests. However I do regret to hear that you didn't tell our talents about difficulties with WI-FI. We always do all our best to solve all problems and make the stay memorable. It’s a pleasure for me and my team to learn that you would like to come back. We will be looking forward to welcome you again in SO/ St. Petersburg. Best regards, Ada Egorova General Manager

Perfect location, excellent staff

Customer review rating 4.6/5

Aleksandrs Business - 29/02/2020 Confirmed reviews ALL

Everything was perfect, except shampoos. This smell is not for me :))

Dear Aleksandrs, Thank you so much for your review on your stay in SO/ St. Petersburg. I am happy that you returned to our hotel and appreciated our ideal location in the heart of the city just in a few steps from main city sights. I am pleased that you've liked our designer rooms created by a famous Italian architect Antonio Citterio and could appreciate the signature Just Say SO brand promise, fulfilling your every wish. I hope that you will return to us again sometime soon. Kind regards, Ada Egorova General Manager

Amazing Stay and a fantastic hotel - High Recommend

Customer review rating 4.6/5

Richard H. Friends - 23/02/2020 Confirmed reviews ALL

Amazing experience - allowed to check in 12 hours early! We had a night time flight to being able to check straight in was a massive bonus. Staff were friendly and very helpful. Nothing was too much trouble. Gorgeous room and excellent facilities. Highly recommend.

Dear Richard, Thank you for your feedback regarding your stay in SO/ St. Petersburg! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It’s sad to hear that you didn't tell our talents about difficulties with WI-FI connection. We always do all our best to solve the problems of our guests and make their stay memorable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ada Egorova General Manager

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