SO/ Sofitel Saint Petersburg Hotel 5 stars

Everything was just fine except for the restaurant. It is really weird and uncomfortable to have a vegan bio organic place as a hotel restaurant. You have all sorts of guests staying in SO, not only vegans and bio food fans. Why are you making the life of the rest of us miserable?

This was my first time at Sofitel in Saint Petersburg, and my expectations were exceeded thanks to the welcoming staff. Any request I had was met with a smile, and any question was answered politely and gracefully. COVID-related safety were well respected, which was an important aspect for me. The highlight was meeting Yury - a kind gentleman minding the door. He was kind, friendly and spoke very good French.

Every time I visit Saint Petersburg I try to stay at this hotel. Ideal location, absolute cleanliness and always first class service! I lived in all five-star hotels near SO/Sofilel (Lotte, Four Seasons, Kempinski Moika), but I always try to stop at SO/Sofilel, as there is no such High service level anywhere. Also i would like to say thank you to the hotel team for complimentary room-upgrade.

Great location for St Petersburg trip. Just 1 minute to Isaak Cathedral

I stayed for 1 night to celebrate the anniversary of marriage with my wife. We had an amazing city rooftop view. The personnel was very polite, the food was tasty, the room design is very thoughtful, although it is rather cold in shower because of the big space and no door in bathroom, so you have to heat all the room first:) The swimming pool is rather small but it is quite enough to make 2-3 five-minutes swims. They pay attention to safety issues, so you book your swimming pool visit in advance - this is well-done, the were just 9 people in there. There is just an amazing view from the top. There is an open terrace there, but it was extremely cold, so we just made a couple of pictures there. We also got a great compliment from the hotel for our anniversary: champagne, desert and balloons - that was so lovely!!! Thank you, Sofitel SPb!!!

This is our tradition to celebrate wedding anniversary at So Sofitel. Perfect location, tasty breakfast, friendly stuff and cozy room. The best experience! Not to mention a surprise we had at the room from the hotel!

all was good

We had a great time staying with you! A pity we didn’t have time to visit the spa, but this meal we’ll come back to check it out)

We booked the hotel for the wedding, totally loved it

Very nice atmosphere overall. Lovely people work at this hotel from the doorman to the cleaning lady.

Reception and guest relations were great. However, the breakfast is a complete disaster. Service level was ridiculous. Staff has no clue.... mot ok in a 5 star hotel

At the time of check in I was asked for my banking card to pay for the stay, whereas in reality the transaction was meant to be blocking a certain amount to guarantee the payment. Had I been told this, I would have used a different card (credit, not debit). As a result, one of my cards got blocked. Right after that, having clarified the purpose of the operation I tried to pay for the entire stay, but the machine had connection issues and the staff asked my to pay in cash. I asked to check me in first, I would leave my luggage, then go to an ATM and get the money, but was refused check in. Just to clarify, the issue definitely was the processing device, not my banking card. Denying access to the room due to issue’s on the hotel’s side seems a bit off five-star standards, especially given that I was on a trip under corporate booking.

I loved all. Relaxing, elegant, friendly staff and great location.

a real home away from home

The hotel is well designed, very modern. It is very close to the Hermitage and many good restaurants. The staff were helpful, and all the interactions with them were pleasant. We had a couple of good light meals in the terrace above.