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SO/ Saint Petersburg Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 2,317 reviews

ALLSAFE approved hotel

SO/ Saint Petersburg
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+ 23 Services

Hotel extras

  • In the center of St. Petersburg, close to the main cultural attractions

  • 4 modern conference halls, including the panoramic So Lounge

  • HI-SO terrace with amazing views of St. Isaac Cathedral and The Admiralty

  • Stylish healthy food restaurant BIO MY BIO and MIXO lobby bar with DJ's.

  • 6 room and 4 suite types overlooking St. Isaac's Cathedral or a courtyard

Hotel location

SO/ Saint Petersburg

6 Voznesenskiy Avenue
190000 saint petersburg
russian federation

Tel: +78126106161

Fax: (+7)8126106160

Check-in from 15h00

Check out up to 13h00

  • ST ISAAC S CATHEDRAL BUS STOP : 

  • ADMIRALTEYSKAYA STATION :  METRO STATION

  • By plane

    PULKOVO AIRPORT At 17km / 10.56 miles

  • By train

    MOSCOVSKY At 2km / 1.24 miles

  • By train

    MOSKOVSKY STATION At 3.9km / 2.42 miles

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Room service Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 137 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 14 connecting rooms
    • 137 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • English
    • German
    • French
    • Spanish
    • Russian
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Disco/Nightclub
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Parking
    • Near the property
    • No parking space
    • Public
Well-being
  • Swimming pool
    • Covered
    • On site
  • Fitness Center
    • On site
    • Massage
    • Sauna room
    • Hammam
    • Jacuzzi/Whirlpool bath

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
SO/ Saint Petersburg

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,317 reviews

TripAdvisor Rating 4.5/5

1,536 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 5.0/5

Irina Couples - 21/11/2021 Confirmed reviews ALL

We celebrated my bfs birthday and the room was nicely decorated, we got champagne and cake ..the room had a great view, the staff was extremely helpful, we also liked breakfast and in general our stay was very pleasant

Dear Irina, Thank you very much for your excellent feedback on your stay at SO/St. Petersburg. We are delighted you enjoyed the celebrations and had a great time at our hotel. SO/St. Petersburg talents are happy to create memorable experiences while guests are staying at SO/. Besides that we sincerely appreciate you liked our breakfast as well the service and a wonderful room view. We are looking forward to meeting you at SO/again! Yours sincerely, Olga Vargas Quality and Training manager

Nice room, staff doesn't reach Sofitel standards

Customer review rating 3.5/5

Anita P. Friends - 28/10/2021 Confirmed reviews ALL

The room was really nice, stylish and clean (still some bathroom amenities were missing). As far as the staff goes they were not really representing what is for me the Sofitel standard. Reception staff was rather cold, no small talk, just took our passports at check in and that was it. The bar staff just took our orders once and never checked on us again if we have any more wishes and also no snacks were served to our cocktails, which would be very basic in a 5star hotel. Room service was not very consistent, sometimes forgetting the order and delivering slowly, after two follow up calls and the way they presented the food was always different and lower and lower in quality. The breakfast staff however was really nice and friendly! They remembered me from the previous days and were always quick and professional!! Spa staff was also very nice, only the pool area could use some renovation works. All in all a nice stay, but the staff needs some more training to well represent Sofitel values and standards!

Dear Anita, Thank you for sharing your feedback on your SO/St. Petersburg hotel experience. We truly appreciate that you have chosen SO/ for your stay in our wonderful city. However, we would like to apologize for not being able to meet your expectations. Talents at SO/ hotels usually are really welcoming and motivated to talk to guests, but now we understand that we need to work on it more, so we are planning to have some training sessions to improve as this is crucial for SO/ atmosphere. We have as well taken into consideration your comments on lobby bar service and In-Room-Dining , so additional trainings will be conducted in order to become better. Apart from this we would like to thank you for having noticed the friendliness and professionalism of some SO/talents. They are delighted to bring Just Say SO service philosophy into life and are keen on becoming better. We are hoping to meet you again at SO/St. Petersburg soon. Yours sincerely, Adel Khaydarov Hotel Manager

Great time in the perfect location

Customer review rating 4.0/5

C W. Solo - 27/10/2021 Confirmed reviews ALL

With the exception of one snag with plans to see a professional sports event...my stay was virtually flawless. The only other issue was that I had to constantly remind housekeeping about my room needs. I do wish I could just let them know once and that my room would have been refreshed according to my specifications. That being said...the staff was extremely helpful and very gracious. I was always greeted with a smile and felt like I was coming home every time I walked through the door...this is exactly how I want to experience a hotel. I enjoy a polished yet approachable hotel and that's exactly what I got. Good job.

Dear Christopher, Thank you so much for your positive feedback and detailed comments on your stay at SO/St. Petersburg. SO/hotel talents enjoy bringing into life service philosophy Just Say SO and are delighted to create memorable experiences. We would like to thank you for having noticed the professional behavior of our concierge service as well as the drawbacks in their work, therefore we sincerely apologize for not having done an appropriate research on the conditions when entering sports events at the current moment. We truly hope that one day when you are in Saint Petersburg again nothing will prevent you from attending your favorite sports events. As for the housekeeping we will definitely discuss the situation and arrange extra trainings on guest communication as well as guest preferences' procedures. We have shared all your comments about spa and Wine & Dine services with the departments and will continue doing our best while serving SO/St. Petersburg guests. We sincerely appreciate that you have chosen SO/St. Petersburg to stay in our beautiful city and hope to welcome you back one day soon! We will definitely work on improvements and believe you will enjoy your experience again! Looking forward to meeting you at SO/, Yours sincerely, Adel Khaydarov Hotel Manager

very good location, nice stay

Customer review rating 4.5/5

Hakan K. Business - 26/10/2021 Confirmed reviews ALL

I stayed for business trip, ı had a very nice experience..

Dear Hakan, Thank you for your feedback on your stay at SO/St. Petersburg. We are delighted to bring our service philosophy Just Say SO into guests' experience and always happy to create memorable moments. We are looking forward to meeting you at SO/ again! Yours sincerely, Adel Khaydarov Hotel manager

Great experience

Customer review rating 5.0/5

Elly R. Business - 25/10/2021 Confirmed reviews ALL

Everything was really great! Thanks for an amazing stay! One more thing, could you please add the points to my Accor card? Elmira R.: 30…01EI

Dear Elmira! Thank you for sharing your impression on your stay at SO/St. Petersburg. We are delighted you enjoyed your experience at SO/ and sincerely hope you will come back to our hotel again in the nearest future. As for the ALL program our Welcome Table team will check and add the points in the system. Looking forward to seeing you again, Yours sincerely, Adel Khaydarov Hotel Manager

Well located, equipped greatly

Customer review rating 2.5/5

Anonymous Business - 18/10/2021 Confirmed reviews ALL

Staff needs a training in customer centricity

Great location, good service

Customer review rating 5.0/5

Vlad Business - 11/10/2021 Confirmed reviews ALL

Friendly service, very convenient location

Dear Vladimir, We very much appreciate your comments regarding your stay at the SO/ St. Petersburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adel Khaydarov Hotel manager

Above and Beyond

Customer review rating 5.0/5

Marina P. Solo - 12/09/2021 Confirmed reviews ALL

Very satisfied with location, amenities, food and especially customer service

Dear Marina, Thank you so much for your comments about your stay in SO/ St. Petersburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adel Khaydarov Hotel manager

Perfect

Customer review rating 5.0/5

Yousuf A. Solo - 25/08/2021 Confirmed reviews ALL

Friendly staff & good facilities the best location

Dear Yousuf, Thank you so much for your positive comment about your stay in SO/ St. Petersburg. I hope you could completely enjoy your time in our hotel. Our team consists of gifted and professional talents who are constantly improving their skills. I am happy to hear that you could estimate comfort of our rooms which were decorated by famous Italian designer Antonio Citterio. We will be looking forward to welcome you again in the nearest future. Best regards, Adel Khaydarov Hotel manager

Good as usual

Customer review rating 5.0/5

Sasha Business - 18/08/2021 Confirmed reviews ALL

Very well, loving the terrace

Dear Sasha, Thank you so much for your positive comment about your stay in SO/ St. Petersburg. I hope you could completely enjoy your time in our hotel. Our team consists of gifted and professional talents who are constantly improving their skills. I am happy to hear that you could estimate comfort of our rooms which were decorated by famous Italian designer Antonio Citterio. We will be looking forward to welcome you again in the nearest future. Best regards, Adel Khaydarov Hotel manager

5* location

Customer review rating 5.0/5

Alexey Couples - 17/08/2021 Confirmed reviews ALL

a little slow and messy service during breakfast all the rest is splendid

Dear Alexey, Thank you so much for the feedback on your stay at SO/ St. Petersburg. I am pleased that you chose our hotel for your trip, located right in the center of Saint Petersburg, with some of the cities major sights right on its doorstep. However I am sad to hear that the service during the breakfast at our partner restaurant Bio My Bio did not leave a decent impression on you. I would like to reassure you that your valuable comment will be shared with the restaurant management in order to deliver excellent service next time you visit us. I am looking forward to welcome you in the nearest future to enjoy stylish interiors and incredible locations. Best regards, Adel Khaydarov Hotel manager

The best hotel and staff in the best city in the world

TripAdvisor rating 5.0/5

karenoganyan 15/04/2021 TripAdvisor review

The best hotel in the city. Very friendly and professional staff . Beautiful rooms with stunning view of St. Isaac's cathedral . Nice restaurants on the first floor . Modern top floor bar with incredible city views. Also you can have nice lobby bar with a good music which is coming from the Dj. Beautiful SPA and swimming pool . Location of the hotel #1 in St. Petersburg .

Dear Karen, Thank you so much for your great feedback on SO/ St. Petersburg. I am happy that you could appreciate very convenient location of our hotel, which is situated in couple of steps from the most beautiful city attractions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ada Egorova General Manager

Excellent stay!

TripAdvisor rating 5.0/5

abhiami Family - 01/01/2020 TripAdvisor review

We had an excellent stay at the So SOFITEL hotel . The hotel is very modern and very chic !!!. The staff was really friendly and helpful. We received personalised attention . We were given the only room with the balcony at the hotel offering excellent views of the Isaac cathedral. The breakfast buffet was excellent. All in all a highly sofisticated hotel . Will definitely come back 😊

Dear Abhiami, Thank you so much for the review on SO/ St. Petersburg. I am glad to receive your comment about staff representing our signature Just Say So service. I am happy that you felt warmly welcomed and have appreciated our caring attitude. It is a pleasure to hear that you enjoyed our room created by a famous Italian architect Antonio Citterio with an excellent view of the St. Isaac cathedral, as well as the breakfast in our partner restaurant Cococo with wide variety of local fresh products. I look forward to your return! Best regards, Ada Egorova General Manager

very special stay

TripAdvisor rating 5.0/5

Alex S Family - 12/11/2019 TripAdvisor review

impressive Hotel with superb and very attentive customer service. Location excellent. Absolutely to be repeated. Breakfast buffet outstanding. Only negative: elevators too dark and noisy. Dont need the blasting rock music.

Dear Alex S, Thank you so much for your positive feedback on SO/ St. Petersburg. I am happy that you estimated the location of our hotel which is situated close to the most famous city attractions. It’s always a great pleasure to know that you are satisfied with your stay in our hotel. We will take on board your comments regarding the elevators, thank you. I hope that you will choose SO/ St. Petersburg for your trip in the near future. Best regards, Ada Egorova General Manager

Excellent location, perfect hotel and outstanding staff

TripAdvisor rating 5.0/5

Jacques B Family - 18/04/2019 TripAdvisor review

The city guru Artur gave top support in preparing the visit, was very supportive when being there and following events we agreed with him. Artur and his team were great. Staff at CoCoCo is perfect as attitude and service. Our driver Serguiev was super and we had a wonderful guide with Natacha. Place, staff with the right mindset and Artur leading an effective team, we will go back for sure there. Thanks to all the SoSofitel team.

Dear Jacques Brun, Thank you so much for the heart-warming feedback. I am thrilled that you chose to stay at our hotel SO/St. Petersburg and appreciated its esteemed location in the very heart of Saint Petersburg – a stone throw away from St Isaac’s Cathedral. I am also very pleased to hear that you enjoyed the work of our talents, delivering our unique and high-class Just Say SO service; we will definitely make sure to specially credit those you have mentioned. Another thanks for your words on our partner restaurant ‘CoCoCo’ who too strive to deliver excellence. Please, do not hesitate on letting us know exactly what you were not satisfied with about your breakfast on day two so that we can work hard to make improvements for your next visit. I sincerely hope we can welcome you back soon to SO/St. Petersburg – you wouldn’t want to miss the views that our panoramic HI-SO terrace bar can offer in the summer season. Kind regards, Ada Egorova, General Manager

Excellent Hotel,very well located.

TripAdvisor rating 5.0/5

BICHEKA Couples - 30/01/2019 TripAdvisor review

A very enjoyable stay in this city centre hotel close to the major sights of St Petersburg. Staff were hellpful & friendly. Our room was spacious with a large bathroom. I would reccomend this hotel for business or for pleasure.

Dear Bicheka, thank you very much for your sincere and heart-warming feedback about SO/St. Petersburg. We are glad that you have appreciated the location of our hotel. SO/St. Petersburg is located in a city centre, right in front of the main sight – St. Isaac’s Cathedral, that allows our guests to enjoy splendid panoramic window views of Saint-Petersburg. It’s great to here that you have enjoyed your stay in our room, that was designed by a renowned Antonio Citterio. We hope to see you again in SO/ St. Petersburg in a foreseeable future, so that you can enjoy our Urban Wellness Spa facilities as well as splendid cuisine masterpieces created by the Chief of Cococo restaurant located on the ground floor. King regards, Ada Egorova, General Manager.

Perfect location, stylish hotel, excellent restaurant

TripAdvisor rating 5.0/5

Jean-Christophe74 Family - 08/01/2019 TripAdvisor review

Excellent location - can't be better.Very nice, design boutique hotel style. Very comfortable rooms (prefer the ones overseeing the street !).Excellent restaurant. Beautiful spa.Service at the bar is cool... and slow.A little bit messy at the check-in (rooms booked not available), but issue very well handled by the staff.

Dear Jean-Christophe, I would like to thank you for taking your time to review your stay. I’m very grateful that you have enjoyed our perfect location just in few steps from all main St. Petersburg sights and our professional staff delivering the Just Say So brand promise and fulfilling your every wish. I am also happy that you could appreciate our stylish room with a stunning view created by famed Italian designer Antonio Citterio, our relaxing SPA Urban Wellness Zone with hammam, jacuzzi and sauna. It is pleasure to hear that you could find out our MIXO lobby-bar as a great place to stay. Thank you for your comment concerning the service in the bar. Based on your valuable note the additional training for our staff will be set in order to make your future stay absolutely perfect. I am sorry for the little issue during your check-in process. I will make sure these kind of things won’t happen again. Please come back to us in the nearest future to estimate all positive changes and enjoy our panoramic HI-SO terrace in the summertime with a breathtaking view to St. Isaac Cathedral and signature cocktails from our mixologists. Best regards, Ada Egorova, General Manager

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