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SO/ Saint Petersburg Hotel 5 stars

Customer review rating 4.6/5 2,054 reviews

ALLSAFE approved hotel

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SO/ Saint Petersburg
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+ 17 Services

Hotel extras

  • In the center of St. Petersburg, close to the main cultural attractions

  • 4 modern conference halls, including the panoramic So Lounge

  • HI-SO terrace with amazing views of St. Isaac Cathedral and The Admiralty

  • Stylish healthy food restaurant BIO MY BIO and MIXO lobby bar with DJ's.

  • 6 room and 4 suite types overlooking St. Isaac's Cathedral or a courtyard

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

SO/ Saint Petersburg

6 Voznesenskiy Avenue
190000 saint petersburg
russian federation

Tel: +78126106161

Fax: (+7)8126106160

Check-in from 15h00

Check out up to 13h00

  • ST ISAAC S CATHEDRAL BUS STOP : 

  • ADMIRALTEYSKAYA STATION :  METRO STATION

  • By plane

    PULKOVO AIRPORT At 17km / 10.56 miles

  • By train

    MOSCOVSKY At 2km / 1.24 miles

  • By train

    MOSKOVSKY STATION At 3.9km / 2.42 miles

Our accommodation(s)

Our restaurants and bars

BIO MY BIO

Type of cuisine: Healthy eating

BIO MY BIO Cafe is not just about healthy food, it's about growing awareness. The motto "The lighter, the better!" is here in everything: the meal ingredients and serving, as well as interior elements.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

HI SO TERRACE

Type of cuisine: International

From May to September, the HI-SO terrace invites guests to admire breathtaking views of St. Isaac's and the Admiralty. In addition to impressive events with famous DJ's, it offers a high quality menu.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

MIXO

The MIXO Lobby Bar is a true oasis of high life that hosts most fashionable events in the city. Enjoy the unique atmosphere, a wide range of signature drinks, and communicate in a chair by a fireplace.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
SO/ Saint Petersburg

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,054 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,526 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.5/5

Anonymous Families - 15/07/2021 Confirmed reviews ALL

Well, nice, as usual

Dear Paul, Thank you so much for the review regarding your stay in SO/ St. Petersburg. I would also like to congratulate you on your Diamond status in ALL loyalty program. I am happy that you have estimated our designer room created by a famous Italian architect Antonio Citterio, as well as our signature Just Say So service. I would like to thank you for your comment concerning check-in experience. Please, allow me to express my sincerest apologies that due to technical issues we could not proceed with burning the points on time. We are looking forward to welcome you again at SO/ St. Petersburg. Please do not hesitate to contact me anytime for any further questions or requirements. Kind regards, Adel Khaydarov Hotel Manager

Great location and super friendly employees

Customer review rating 5.0/5

Farah Families - 05/07/2021 Confirmed reviews ALL

Guest service were amazing, always smiling and ready to help

Dear Farrah, Thank you so much for your positive comment about your stay in SO/ St. Petersburg. I hope you could completely enjoy your time in our hotel. Our team consists of gifted and professional talents who are constantly improving their skills. I am happy to hear that you could estimate comfort of our rooms which were decorated by famous Italian designer Antonio Citterio. We will be looking forward to welcome you again in the nearest future. Best regards, Adel Khaydarov Hotel Manager

Pure chaos

Customer review rating 1.0/5

Alex Families - 28/06/2021 Confirmed reviews ALL

Complete chaos in the hotel, senior management is just not there. Never seen the hotel where your deposit money can be used only for things like laundry, just because as they say they have two companies for different things. Is it a good explanation for the customer? Staff not trained at all, you have to beg them every time when you need something.

Dear Aleksandr, Thank you for taking the time to share your experience at our hotel. I am extremely sorry about misunderstanding and lack of communication between our team members, which caused your disappointment. Please, allow me to express my sincerest apologies. Believe me, this problem was a true exception to our normal practices. We are taking all the appropriate measures now to address cases your mentioned and to avoid such issues in the future. Please, kindly accept 3000 courtesy points to your ALL loyalty card as a kind of compensation of all negative emotions your experienced because of us. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at SO/ St. Petersburg hotel. Please do not hesitate to contact me anytime for any further questions or requirements. Sincerely hope to welcome you back! Kind regards, Adel Khaydarov Hotel Manager

Fabulous stay

Customer review rating 5.0/5

Marko H. Families - 24/06/2021 Confirmed reviews ALL

Perfectly located in the heart of the city. Very pleasant and service minded employees.

Dear Marko, Thank you so much for your positive feedback on SO/ St. Petersburg. I am happy that you estimated the location of our hotel which is situated close to the main city attractions. It’s always a great pleasure to know that you were satisfied with your stay at the fullest. I hope that you will choose SO/ St. Petersburg for your trip in the near future. Best regards, Adel Khaydarov Hotel Manager

Perfect City Holiday

Customer review rating 4.5/5

Michelle M. Friends - 14/06/2021 Confirmed reviews ALL

From check-in to check-out, the staff was extraordinary. Their help and assistance made my stay special. My room was perfect with all the amenities that make a hotel room comfortable. The shower needs a deep clean and the shower makes a very loud humming noise. The gorgeous hotel rooftop bar had a disappointing food and drinks menu. We moved to the lobby bar where the bartender made my martini with a pitted black olive. It was a disappointment. Please review the standards of your breakfast subcontracter. On 3 days the eggs were undercooked to the point of food safety concerns. On my last day, my breakfast and coffee never arrived. The manager kindly made me coffee so I could rush to catch my train.

Dear Michelle, Thank you for the feedback regarding your stay in SO/ St. Petersburg! I am glad to receive your comment about staff representing our signature Just Say So service. I am happy that you felt warmly welcomed and have appreciated our caring attitude. It’s also very enjoyable to know that you were able to appreciate the design and comfort of our rooms, decorated by famous Italian designer Antonio Citterio. I am sad to hear that the breakfast at our partner restaurant BIO MY BIO did not leave much impression on you. I will definitely share your valuable comments with the management of the restaurant. I appreciate your comments regarding our MIXO lobby bar talent. I would like to reassure you, we will set up an additional training for our Wine & Dine team in order to make your future stay perfect. I look forward to welcome you in the nearest future. Best regards, Ada Egorova General Manager

Very poor

Customer review rating 1.5/5

Anonymous Couples - 08/06/2021 Confirmed reviews ALL

Staff not good Food very average

Dear Ricardo, Thank you for taking the time to share your experience at our hotel. I am extremely sorry that certain aspects of your stay were not up to your expectations. Please, allow me to express my sincerest apologies. Believe me, this was a true exception to our normal practices. I am sad to hear that the service during the breakfast at our partner restaurant Bio My Bio did not leave a decent impression on you. I would like to reassure you that your valuable comment will be shared with the restaurant management in order to deliver excellent service next time you visit us. Please, kindly accept 1500 courtesy points to your ALL loyalty card as a kind of compensation for all negative emotions your experienced because of us. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Please do not hesitate to contact me anytime for any further questions or requirements. Sincerely hope to welcome you back! Kind regards, Ada Egorova General Manager

Awesome

Customer review rating 5.0/5

Anonymous Business - 06/06/2021 Confirmed reviews ALL

Wonderful room and bathroom! Overall pleasant everything!

Dear Yulia, Thank you for your positive feedback regarding your stay in SO/ St. Petersburg! I am happy to hear that you could estimate comfort of our rooms which were decorated by famous Italian designer Antonio Citterio. I am thrilled you had an unforgettable time and I wish there will be another opportunity for us to go beyond any of your expectations once more when you come visit us again soon! I look forward to your return! Best regards, Ada Egorova General Manager

Another marvelous stay

Customer review rating 5.0/5

Ksenia B. Solo - 02/06/2021 Confirmed reviews ALL

This is the hotel I am always back to!

Dear Ksenia, Thank you so much for your positive feedback on SO/ St. Petersburg. I am happy that you estimated the location of our hotel which is situated close to the main city attractions. It’s always a great pleasure to know that you were satisfied with your stay at the fullest. I hope that you will choose SO/ St. Petersburg for your trip in the near future. Best regards, Ada Egorova General Manager

Awesome service from all team members

Customer review rating 5.0/5

Alex Solo - 18/05/2021 Confirmed reviews ALL

Wonderful team, Amina at the reception, Sergey and Arseniy managers, Aleksey and Maria in the lobby bar. They were extremely professional and we're always willing to go above and beyond. Made me feel very comfortable and a valued guest. Perfect experience.

Dear Alex, Thank you so much for such a warm review regarding your stay in SO/ St. Petersburg. I am thrilled that you had an unforgettable time and I wish there will be another opportunity for us to go beyond any of your expectations once more when you come visit us again soon! I look forward to your return! Kind regards, Ada Egorova General Manager

Perfect

Customer review rating 5.0/5

Vitaliy Couples - 29/04/2021 Confirmed reviews ALL

Beyond expectations Excellent service Went extra mile for us

Dear Vitaliy, Thank you for taking the time to share your experience at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Ada Egorova General Manager

Inquiries

Customer review rating 5.0/5

Baekin K. Couples - 19/04/2021 Confirmed reviews ALL

Ms. Ada Egorova, I hope that you and your teams are all in good health. I am writing this message because I couldn’t go to stay at your hotel due to the pandemic. And I wonder how come you send this survey. I still have my credit at your hotel as below: Voici votre avoir : • Cet avoir est valable uniquement à l’hôtel SO/ Sofitel Saint Petersburg • Il doit être utilisé avant le 15/02/2022 • Réservation annulée n°HVLLBMDL > 22/09/2020 - 25/09/2020 • Numéro de l’avoir voucher_HVLLBMDL > Valeur : RUB 59700.00 Let me know if there’s any change please. Sincerely yours, Baekin K. E-mail : al… Mobile : +33…

Dear Baekin, Greetings from SO/ St. Petersburg! I am sorry that you receive this message, it was sent by technical mistake, when we made a prolongation of all deposits. For now your deposit is prolonged till 31.12.2021, but in the end of this year we recheck situation and contact all guests before any actions with their deposits. Should you have any questions, please feel free to contact us anytime! Sincerely hope to welcome you in SO/ St. Petersburg! Kind regards, Ada Egorova General Manager

The best hotel and staff in the best city in the world

TripAdvisor rating 5.0/5

karenoganyan 15/04/2021 TripAdvisor review

The best hotel in the city. Very friendly and professional staff . Beautiful rooms with stunning view of St. Isaac's cathedral . Nice restaurants on the first floor . Modern top floor bar with incredible city views. Also you can have nice lobby bar with a good music which is coming from the Dj. Beautiful SPA and swimming pool . Location of the hotel #1 in St. Petersburg .

Dear Karen, Thank you so much for your great feedback on SO/ St. Petersburg. I am happy that you could appreciate very convenient location of our hotel, which is situated in couple of steps from the most beautiful city attractions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ada Egorova General Manager

Nice and cozy

Customer review rating 5.0/5

Pavel K. Business - 29/03/2021 Confirmed reviews ALL

Breakfast is delicious, location awesome, staff friendly, rooms gorgeous.

Dear Pavel, Thank you so much for feedback on your stay at SO/ St. Petersburg. I am pleased that you chose our hotel for business trip, located right in the center of St. Petersburg, with some of the cities major sights right on its doorstep. I am happy that you've liked our designer rooms created by a famous Italian architect Antonio Citterio and could appreciate the signature Just Say SO brand promise, fulfilling your every wish. I hope that you will return to us again sometime soon. Kind regards, Ada Egorova General Manager

Perfect stay

Customer review rating 5.0/5

Viktor Couples - 16/03/2021 Confirmed reviews ALL

Clean rooms, spectacular views, convenient location and friendly staff.

Dear Viktor, Thank you so much for your positive feedback on SO/ St. Petersburg. I am happy that you estimated the location of our hotel which is situated close to the main city attractions. It’s always a great pleasure to know that you were satisfied with your stay at the fullest. I hope that you will choose SO/ St. Petersburg for your trip in the future. Best regards, Ada Egorova General Manager

The only positive aspect is location

Customer review rating 2.0/5

Elena Friends - 15/03/2021 Confirmed reviews ALL

The only positive aspect is location. Apart from that it’s a 3star hotel. The gym is small and smelly (apparently no ventilation), if you are practicing yoga, there is no space to do that. Spa and swimming pool are extremely small not attractive at all. Interior outdated, our room was facing the wall - a bit claustrophobic. The bio mio restaurant at the hotel is strange, we never got any nice food. Dont think we’ll stay there again unless its renovated.

Dear Elena, Thank you for your review of your stay in SO/ St. Petersburg. I am glad that you chose our hotel for your trip to St. Petersburg because of its perfect location in the heart of the city. At the same time, I am sad you were not satisfied with the view of a quiet room facing the tranquil inner courtyard. Next time I would like to recommend you to book another room category such as So Comfy, So Club or So Studio featuring incredible view over Isaac’s Cathedral. I am also concerned you could not appreciated our Urban Wellness Zone SPA with a swimming pool, a jacuzzi, hammam and our cozy and well-established fitness zone with state-of-art equipment. I also would like to thank you for your comment concerning the service in our partner restaurant Bio My Bio. I will definitely share your valuable comments with the management of the restaurant. I would like to reassure you that all the issues you have stated in this questionnaire will enable us to make your next stay fall above your expectations. I do hope you will return to us in the nearest future to estimate all changes we made based on your feedback. Best wishes, Ada Egorova General Manager

5 star hotel with staff that needs serious training

Customer review rating 2.0/5

Oleg M. Business - 09/03/2021 Confirmed reviews ALL

Very low service quality, rooms that are not being cleaned for two days in a row fir both my room and my colleague. Very slow breakfast service - many waiters with low efficiency. Need to wait for 15 minutes for hot drinks with very few clients in the room. I asked to book a table for breakfast for 6 people to make sure that I can have breakfast with my colleagues staying at the same hotel, but was told that it is not possible. We had to go to Four Seasons next door where “everything is possible” and service is impeccable

Dear Oleg, Thank you for the review of your stay in SO/ St. Petersburg. I am sorry that this time your experience did not meet your expectations. I would like to reassure you that all the issues you have stated in this questionnaire will enable us to make your next stay fall above your expectations. I am sorry that service and quality of the breakfast in our partner restaurant Bio My Bio did not leave much impression on you. This comment, as well as your valuable observations regarding the time spent waiting for drinks and meals, have been transferred to the manager of Bio My Bio and additional training has been set for their restaurant employees. Thank you so much for the valuable comment concerning the room service. I would like to reassure you that will set an additional training for Neat & Tidy talents in order to improve efficiency of our services to make your next stay even more memorable and delightful. I look forward to welcome you in the nearest future. Best regards, Ada Egorova General Manager

Good stay at the heart of the City

Customer review rating 4.0/5

Maksim Couples - 24/02/2021 Confirmed reviews ALL

Hotel location is very attractive. All the staff is friendly. Room was cleaned excellent. Free Spa was pleasant bonus for us, especially after long February walks on air.

Dear Maksim, Thank you for your positive feedback regarding your stay in SO/ St. Petersburg! I am happy that you could appreciate very convenient location of our hotel, which is situated in couple of steps from the most beautiful city attractions. With the help of our Just Say So service our talents always pay attention to every detail and do all their best to make our guests’ stay comfortable and memorable. It’s also very enjoyable to know that you were able to appreciate the design and comfort of our rooms, decorated by famous Italian designer Antonio Citterio. I am sad to hear that the breakfast at our partner restaurant Bio My Bio with a rich buffet with many dishes made from the best local products and a hot egg dish or dessert as a choice did not leave much impression on you. I will definitely share your valuable comments with the management of the restaurant. I hope you will return to SO/ St. Petersburg again in the nearest future. My team and I will be glad to welcome you again. Best regards, Ada Egorova General Manager

Excellent stay!

TripAdvisor rating 5.0/5

abhiami Family - 01/01/2020 TripAdvisor review

We had an excellent stay at the So SOFITEL hotel . The hotel is very modern and very chic !!!. The staff was really friendly and helpful. We received personalised attention . We were given the only room with the balcony at the hotel offering excellent views of the Isaac cathedral. The breakfast buffet was excellent. All in all a highly sofisticated hotel . Will definitely come back 😊

Dear Abhiami, Thank you so much for the review on SO/ St. Petersburg. I am glad to receive your comment about staff representing our signature Just Say So service. I am happy that you felt warmly welcomed and have appreciated our caring attitude. It is a pleasure to hear that you enjoyed our room created by a famous Italian architect Antonio Citterio with an excellent view of the St. Isaac cathedral, as well as the breakfast in our partner restaurant Cococo with wide variety of local fresh products. I look forward to your return! Best regards, Ada Egorova General Manager

very special stay

TripAdvisor rating 5.0/5

Alex S Family - 12/11/2019 TripAdvisor review

impressive Hotel with superb and very attentive customer service. Location excellent. Absolutely to be repeated. Breakfast buffet outstanding. Only negative: elevators too dark and noisy. Dont need the blasting rock music.

Dear Alex S, Thank you so much for your positive feedback on SO/ St. Petersburg. I am happy that you estimated the location of our hotel which is situated close to the most famous city attractions. It’s always a great pleasure to know that you are satisfied with your stay in our hotel. We will take on board your comments regarding the elevators, thank you. I hope that you will choose SO/ St. Petersburg for your trip in the near future. Best regards, Ada Egorova General Manager

Excellent location, perfect hotel and outstanding staff

TripAdvisor rating 5.0/5

Jacques B Family - 18/04/2019 TripAdvisor review

The city guru Artur gave top support in preparing the visit, was very supportive when being there and following events we agreed with him. Artur and his team were great. Staff at CoCoCo is perfect as attitude and service. Our driver Serguiev was super and we had a wonderful guide with Natacha. Place, staff with the right mindset and Artur leading an effective team, we will go back for sure there. Thanks to all the SoSofitel team.

Dear Jacques Brun, Thank you so much for the heart-warming feedback. I am thrilled that you chose to stay at our hotel SO/St. Petersburg and appreciated its esteemed location in the very heart of Saint Petersburg – a stone throw away from St Isaac’s Cathedral. I am also very pleased to hear that you enjoyed the work of our talents, delivering our unique and high-class Just Say SO service; we will definitely make sure to specially credit those you have mentioned. Another thanks for your words on our partner restaurant ‘CoCoCo’ who too strive to deliver excellence. Please, do not hesitate on letting us know exactly what you were not satisfied with about your breakfast on day two so that we can work hard to make improvements for your next visit. I sincerely hope we can welcome you back soon to SO/St. Petersburg – you wouldn’t want to miss the views that our panoramic HI-SO terrace bar can offer in the summer season. Kind regards, Ada Egorova, General Manager

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