SO/ Sofitel Saint Petersburg Hotel 5 stars

Customer review rating 4.6/5 1,913 reviews

ALLSAFE approved hotel

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SO/ Sofitel Saint Petersburg
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+ 24 Services

Hotel extras

  • In the historical center of St. Petersburg, close to all main touristic attractions

  • 4 modern conference rooms including panoramic So Lounge

  • Summer HI-SO terrace with breathtaking view of St. Isaac's Cathedral and Admiralty

  • Hip Russian cuisine restaurant Cococo and stylish MIXO lobby bar with DJ music and events

  • 6 room and 4 suite types overlooking St. Isaac's Cathedral and tranquil courtyard

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

SO/ Sofitel Saint Petersburg

6 Voznesenskiy Avenue
190000 saint petersburg
russian federation

Tel: +78126106161

Fax: (+7)8126106160

Check-in from 15h00

Check out up to 13h00

  • ST ISAAC S CATHEDRAL BUS STOP : 

  • ADMIRALTEYSKAYA STATION :  METRO STATION

  • By plane

    PULKOVO AIRPORT At 17km / 10.56 miles

  • By train

    MOSCOVSKY At 2km / 1.24 miles

  • By train

    MOSKOVSKY STATION At 3.9km / 2.42 miles

GPS :59.934935, 30.308833

Our accommodation(s)

So Cosy

Accessible room
  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SO Urban

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SO Comfy

  • Max. number of persons: 3
  • Area: From 37 / 398 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

HI SO TERRACE

Type of cuisine: International

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BIO MY BIO

Type of cuisine: Healthy eating

BIO MY BIO Cafe is not just about healthy food, it's about growing awareness. The motto "The lighter, the better!" is here in everything: the meal ingredients and serving, as well as interior elements.

MIXO

Non contractual photo

The MIXO Lobby Bar is a true oasis of high life that hosts most fashionable events in the city. Enjoy the unique atmosphere, a wide range of signature drinks, and communicate in a chair by a fireplace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
SO/ Sofitel Saint Petersburg

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,913 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,523 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice and cozy

Customer review rating 5.0/5

Pavel K. Business - 29/03/2021 Confirmed reviews ALL

Breakfast is delicious, location awesome, staff friendly, rooms gorgeous.

Dear Pavel, Thank you so much for feedback on your stay at SO/ St. Petersburg. I am pleased that you chose our hotel for business trip, located right in the center of St. Petersburg, with some of the cities major sights right on its doorstep. I am happy that you've liked our designer rooms created by a famous Italian architect Antonio Citterio and could appreciate the signature Just Say SO brand promise, fulfilling your every wish. I hope that you will return to us again sometime soon. Kind regards, Ada Egorova General Manager

Perfect stay

Customer review rating 5.0/5

Viktor Couples - 16/03/2021 Confirmed reviews ALL

Clean rooms, spectacular views, convenient location and friendly staff.

Dear Viktor, Thank you so much for your positive feedback on SO/ St. Petersburg. I am happy that you estimated the location of our hotel which is situated close to the main city attractions. It’s always a great pleasure to know that you were satisfied with your stay at the fullest. I hope that you will choose SO/ St. Petersburg for your trip in the future. Best regards, Ada Egorova General Manager

The only positive aspect is location

Customer review rating 2.0/5

Elena Friends - 15/03/2021 Confirmed reviews ALL

The only positive aspect is location. Apart from that it’s a 3star hotel. The gym is small and smelly (apparently no ventilation), if you are practicing yoga, there is no space to do that. Spa and swimming pool are extremely small not attractive at all. Interior outdated, our room was facing the wall - a bit claustrophobic. The bio mio restaurant at the hotel is strange, we never got any nice food. Dont think we’ll stay there again unless its renovated.

Dear Elena, Thank you for your review of your stay in SO/ St. Petersburg. I am glad that you chose our hotel for your trip to St. Petersburg because of its perfect location in the heart of the city. At the same time, I am sad you were not satisfied with the view of a quiet room facing the tranquil inner courtyard. Next time I would like to recommend you to book another room category such as So Comfy, So Club or So Studio featuring incredible view over Isaac’s Cathedral. I am also concerned you could not appreciated our Urban Wellness Zone SPA with a swimming pool, a jacuzzi, hammam and our cozy and well-established fitness zone with state-of-art equipment. I also would like to thank you for your comment concerning the service in our partner restaurant Bio My Bio. I will definitely share your valuable comments with the management of the restaurant. I would like to reassure you that all the issues you have stated in this questionnaire will enable us to make your next stay fall above your expectations. I do hope you will return to us in the nearest future to estimate all changes we made based on your feedback. Best wishes, Ada Egorova General Manager

5 star hotel with staff that needs serious training

Customer review rating 2.0/5

Oleg M. Business - 09/03/2021 Confirmed reviews ALL

Very low service quality, rooms that are not being cleaned for two days in a row fir both my room and my colleague. Very slow breakfast service - many waiters with low efficiency. Need to wait for 15 minutes for hot drinks with very few clients in the room. I asked to book a table for breakfast for 6 people to make sure that I can have breakfast with my colleagues staying at the same hotel, but was told that it is not possible. We had to go to Four Seasons next door where “everything is possible” and service is impeccable

Dear Oleg, Thank you for the review of your stay in SO/ St. Petersburg. I am sorry that this time your experience did not meet your expectations. I would like to reassure you that all the issues you have stated in this questionnaire will enable us to make your next stay fall above your expectations. I am sorry that service and quality of the breakfast in our partner restaurant Bio My Bio did not leave much impression on you. This comment, as well as your valuable observations regarding the time spent waiting for drinks and meals, have been transferred to the manager of Bio My Bio and additional training has been set for their restaurant employees. Thank you so much for the valuable comment concerning the room service. I would like to reassure you that will set an additional training for Neat & Tidy talents in order to improve efficiency of our services to make your next stay even more memorable and delightful. I look forward to welcome you in the nearest future. Best regards, Ada Egorova General Manager

Good stay at the heart of the City

Customer review rating 4.0/5

Maksim Couples - 24/02/2021 Confirmed reviews ALL

Hotel location is very attractive. All the staff is friendly. Room was cleaned excellent. Free Spa was pleasant bonus for us, especially after long February walks on air.

Dear Maksim, Thank you for your positive feedback regarding your stay in SO/ St. Petersburg! I am happy that you could appreciate very convenient location of our hotel, which is situated in couple of steps from the most beautiful city attractions. With the help of our Just Say So service our talents always pay attention to every detail and do all their best to make our guests’ stay comfortable and memorable. It’s also very enjoyable to know that you were able to appreciate the design and comfort of our rooms, decorated by famous Italian designer Antonio Citterio. I am sad to hear that the breakfast at our partner restaurant Bio My Bio with a rich buffet with many dishes made from the best local products and a hot egg dish or dessert as a choice did not leave much impression on you. I will definitely share your valuable comments with the management of the restaurant. I hope you will return to SO/ St. Petersburg again in the nearest future. My team and I will be glad to welcome you again. Best regards, Ada Egorova General Manager

Nice hotel

Customer review rating 4.0/5

Anton Couples - 16/02/2021 Confirmed reviews ALL

Everything was just fine except for the restaurant. It is really weird and uncomfortable to have a vegan bio organic place as a hotel restaurant. You have all sorts of guests staying in SO, not only vegans and bio food fans. Why are you making the life of the rest of us miserable?

Dear Anton, Thank you so much for your feedback on your stay at SO/ St. Petersburg. I am happy that you choose our hotel for your trip to St. Petersburg. It is a pleasure to know that you enjoyed our rooms, designed by famed Italian architect, Antonio Citterio, which are equipped with everything for your maximum comfort. Thank you for your additional comment regarding door mat. I am sad to hear that our partner restaurant BIO MY BIO did not leave much impression on you. BIO MY BIO is not just a cafe about healthy food, it is a project dedicated to the growing awareness and new sincerity today. Awareness in BIO MY BIO can be seen in everything - from the ingredients on the plate to the interior elements and packaging made from environmentally friendly recycled materials. The restaurant's menu is designed in such a way that any guest, regardless of their diet, can easily find a dish to their taste. Only the main rule is invariable - no sugar, gluten and lactose. Thank you for sharing your experience I would be happy to welcome you again in the nearest future! Best regards, Ada Egorova General Manager

A warm welcome and exceptional friendliness

Customer review rating 4.5/5

Katya Solo - 09/02/2021 Confirmed reviews ALL

This was my first time at Sofitel in Saint Petersburg, and my expectations were exceeded thanks to the welcoming staff. Any request I had was met with a smile, and any question was answered politely and gracefully. COVID-related safety were well respected, which was an important aspect for me. The highlight was meeting Yury - a kind gentleman minding the door. He was kind, friendly and spoke very good French.

Dear Ekaterina, Thank you so much for the review on SO/ St. Petersburg. I am glad to receive your comment about staff representing our signature Just Say So service. I am happy that you felt warmly welcomed and have appreciated our caring attitude especially from the doorman side. I’m also grateful for your high praise of our ALLSAFE standards, as we are more then ever focused on reassuring guests health and well-being. I am looking forward to welcome you again to enjoy our excellent location in the heart of the city. Sincerely, Ada Egorova General Manager

The best 5-star hotel in St. Petersburg

Customer review rating 5.0/5

Nikolay Business - 08/02/2021 Confirmed reviews ALL

Every time I visit Saint Petersburg I try to stay at this hotel. Ideal location, absolute cleanliness and always first class service! I lived in all five-star hotels near SO/Sofilel (Lotte, Four Seasons, Kempinski Moika), but I always try to stop at SO/Sofilel, as there is no such High service level anywhere. Also i would like to say thank you to the hotel team for complimentary room-upgrade.

Dear Nikolay, Thank you so much for your great review on SO/ St. Petersburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ada Egorova General Manager

Great location

Customer review rating 4.5/5

Anonymous Business - 17/01/2021 Confirmed reviews ALL

Great location for St Petersburg trip. Just 1 minute to Isaak Cathedral

Dear Kirill, Thank you so much for the positive feedback on your stay at SO/ St. Petersburg. I am so pleased that you chose to stay at our hotel and appreciated its esteemed location right in the heart of Saint Petersburg – meters from the main sights of the city. With the help of our Just Say So service our talents always pay attention to every detail and do all their best to make our guests’ stay comfortable and memorable. It’s also very enjoyable to know that you were able to appreciate the design and comfort of our rooms, decorated by famous Italian designer Antonio Citterio. We will be looking forward to welcome you again in SO/ St. Petersburg. Best regards, Ada Egorova General Manager

Relaxation and cool view

Customer review rating 5.0/5

Ivan B. Couples - 12/01/2021 Confirmed reviews ALL

I stayed for 1 night to celebrate the anniversary of marriage with my wife. We had an amazing city rooftop view. The personnel was very polite, the food was tasty, the room design is very thoughtful, although it is rather cold in shower because of the big space and no door in bathroom, so you have to heat all the room first:) The swimming pool is rather small but it is quite enough to make 2-3 five-minutes swims. They pay attention to safety issues, so you book your swimming pool visit in advance - this is well-done, the were just 9 people in there. There is just an amazing view from the top. There is an open terrace there, but it was extremely cold, so we just made a couple of pictures there. We also got a great compliment from the hotel for our anniversary: champagne, desert and balloons - that was so lovely!!! Thank you, Sofitel SPb!!!

Dear Ivan, Thank you so much for the heart-warming feedback on your stay at SO/ St. Petersburg. I am thrilled that you chose our hotel in the very heart of Saint Petersburg - with the city's major sights right at your doorstep. I am pleased that you've liked our designer rooms created by a famous Italian architect Antonio Citterio. I am happy to learn that you enjoyed our surprise delivery for your special day. It is a pleasure to hear that our talents, loyal to our Just Say SO service, only added to making your stay fabulous and unforgettable. I hope that you will return to us again sometime soon. Kind regards, Ada Egorova General Manager

Perfect way to celebrate wedding anniversary

Customer review rating 5.0/5

Anna Couples - 02/01/2021 Confirmed reviews ALL

This is our tradition to celebrate wedding anniversary at So Sofitel. Perfect location, tasty breakfast, friendly stuff and cozy room. The best experience! Not to mention a surprise we had at the room from the hotel!

Dear Anna, Thank you for your positive feedback regarding your stay in SO/ St. Petersburg! I am happy that you could appreciate very convenient location of our hotel, which is situated in couple of steps from the most beautiful city attractions. I am pleased that you've liked our designer rooms created by a famous Italian architect Antonio Citterio. Moreover I am happy to learn that you enjoyed our surprise delivery for your special day. It is a pleasure to hear that our talents, loyal to our Just Say SO service, only added to making your stay fabulous and unforgettable. I hope that you will return to us again sometime soon. Kind regards, Ada Egorova General Manager

good stay

Customer review rating 5.0/5

Maria P. Business - 25/12/2020 Confirmed reviews ALL

all was good

Dear Maria, Thank you so much for your positive comment about your stay in SO/ St. Petersburg. I hope you could completely enjoy your time in our hotel. Our team consists of gifted and professional talents who are constantly improving their skills. I am happy to hear that you could estimate comfort of our rooms which were decorated by famous Italian designer Antonio Citterio. We will be looking forward to welcome you again in the nearest future. Best regards, Ada Egorova General Manager

Great location, very attentive staff

Customer review rating 5.0/5

Elizaveta Friends - 15/12/2020 Confirmed reviews ALL

We had a great time staying with you! A pity we didn’t have time to visit the spa, but this meal we’ll come back to check it out)

Dear Elizaveta, Thank you so much for the heart-warming feedback on your stay at SO/ St. Petersburg. I am so pleased that you chose to stay at our hotel and appreciated its esteemed location right in the heart of Saint Petersburg – meters from the main sights of the city. I look forward to your return and I do hope you will be able to experience our Urban Wellness Zone Spa next time you visit us. Kind regards, Ada Egorova General Manager

Excellent stay

Customer review rating 5.0/5

Alexander Couples - 09/12/2020 Confirmed reviews ALL

We booked the hotel for the wedding, totally loved it

Dear Alexander, Thank you for the review on SO/ St. Petersburg. I am thrilled you had an unforgettable time and I wish there will be another opportunity for us to go beyond any of your expectations once more when you come visit us again soon! I look forward to your return! Kind regards, Ada Egorova General Manager

Excellent personnel

Customer review rating 5.0/5

Kristina Families - 06/12/2020 Confirmed reviews ALL

Very nice atmosphere overall. Lovely people work at this hotel from the doorman to the cleaning lady.

Dear Kristina, Thank you so much for your positive comment about your stay in SO/ St. Petersburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ada Egorova General Manager

Great service at the hotel

Customer review rating 4.5/5

Anonymous Couples - 01/12/2020 Confirmed reviews ALL

Reception and guest relations were great. However, the breakfast is a complete disaster. Service level was ridiculous. Staff has no clue.... mot ok in a 5 star hotel

Dear Paul, Thank you so much for feedback on your stay at SO/ St. Petersburg. I am happy that you could enjoy the professionalism of our talents delivering our signature Just Say SO service and fulfilling every wish of our guests. However I do regret to hear that your stay wasn’t fully up to your expectations. I am sad to hear that the service during the breakfast at our partner restaurant Bio My Bio did not leave a decent impression on you. I would like to reassure you that your valuable comment will be shared with the restaurant management in order to deliver excellent service next time you visit us. I am looking forward to welcome you in the nearest future to enjoy stylish interiors and incredible location. Best regards, Ada Egorova General Manager

Good stay outside of the check-in experience

Customer review rating 3.0/5

Anonymous Solo - 27/10/2020 Confirmed reviews ALL

At the time of check in I was asked for my banking card to pay for the stay, whereas in reality the transaction was meant to be blocking a certain amount to guarantee the payment. Had I been told this, I would have used a different card (credit, not debit). As a result, one of my cards got blocked. Right after that, having clarified the purpose of the operation I tried to pay for the entire stay, but the machine had connection issues and the staff asked my to pay in cash. I asked to check me in first, I would leave my luggage, then go to an ATM and get the money, but was refused check in. Just to clarify, the issue definitely was the processing device, not my banking card. Denying access to the room due to issue’s on the hotel’s side seems a bit off five-star standards, especially given that I was on a trip under corporate booking.

Dear Nikolay, Thank you for review of your stay in SO/ St. Petersburg. I am sorry that this time we didn’t exceed your expectations. In regards to the check-in experience you had, I am sad that you couldn’t feel the welcoming attitude of our receptionist due to technical issues that appeared. Be assured that we have examined this situation thoroughly, so it won’t arise again. An additional training will be set in our hotel based on your valuable feedback. I sincerely hope that you will give us the opportunity to welcome you back in the near future. Best regards, Ada Egorova General Manager

All details are considered.

Customer review rating 5.0/5

Andrei K. Couples - 21/10/2020 Confirmed reviews ALL

I loved all. Relaxing, elegant, friendly staff and great location.

Dear Andrei, Thank you so much for the feedback on your stay at SO/ St. Petersburg. I am thrilled that you and your soulmate had an unforgettable time and I wish there will be another opportunity for us to go beyond any of your expectations once more when you come visit us again soon! I look forward to your return! Kind regards, Ada Egorova General Manager

best place to stay in St. Petersburg

Customer review rating 5.0/5

Anonymous Families - 01/09/2020 Confirmed reviews ALL

a real home away from home

Dear Erich, Thank you for your warm feedback regarding your stay in SO/ St. Petersburg! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Ada Egorova General Manager

Greatly enjoyed our stay

Customer review rating 4.5/5

Tom A. Families - 03/08/2020 Confirmed reviews ALL

The hotel is well designed, very modern. It is very close to the Hermitage and many good restaurants. The staff were helpful, and all the interactions with them were pleasant. We had a couple of good light meals in the terrace above.

Dear Thomas, Thank you for your positive feedback regarding your stay in SO/ St. Petersburg! I am happy that you could appreciate very convenient location of our hotel, which is situated in couple of steps from the most beautiful city attractions. I am glad that you could enjoy the professionalism of our talents delivering our signature Just Say SO service and fulfilling every wish of our guests. However I do regret to hear that you didn't tell our talents about difficulties with Wi-Fi. We always do all our best to solve the problems of our guests and make their stay memorable. I hope you will return to SO/ St. Petersburg again in the nearest future. My team and I will be glad to welcome you again. Best regards, Ada Egorova General Manager

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