Novotel Saint Petersburg Centre Hotel 4 stars

The stay was usualy plesant. the staff were helpful as always although the facilties , rooms could do with major improvements. The curtain rails dont work properly, the ventilation / AC is not always reactive / prompt, although this is less of a problem on this visit as it was vert cold. I am looking forward to staying again once the refrubishments are done.

Friendly people, good welcome at reception.

I stopped receiving emails with receipt after staying in Accor hotels. Please resume that for all!

All went really well. Rooms are nice and tidy. Breakfast is really good.

Stayed there for 6 nights, was pro-actively upgraded to Junior Suite upon arrival. Gym incl. sauna is well equipped and maintained. Same applies to rooms which are very clean. Breakfast very nice, but a bit too expensive. Wifi coverage great, but speed offered is sub par.

I find the location of the hotel excellent. I was disappointed on arrival, as i emailed the hotel the day before asking for assistance with airport transfer and nobody replied to me. Check-in and check-out were efficient and welcoming.

Well located hotel. However rooms are old but clean. Concierge wasn’t polite when I asked to book a taxi for me.

Helpful staff, good breakfast. Rooms could be bigger, and need some fresh design. I had to change room because the first one had an unstoppable air ventilation, very noisy all night and day long. Room service is good, not very expensive either. Laundry is VERY expensive.

Clean, confortable, quiet, good breakfast...

Overall good experience - wonderful staff and good location and decent rooms

Novotel had a excellent service. We stay 6d and the gave us a special room, there is 2 bath room and big room. Very good services & cleaning service Location very good. Near with nevsky ave and there is any restoran & cafe around. Thanks Novotel. Will come back staythere.

We were having a big business event during three days at Novotel Saint Petersburg Centre. My reservation was defined as "a group reservation". And this was a reason why a receptionist didn't want to accept my loyalty card for accruing the points. Meanwhile, my colleagues had this opportunity with the same reservation status. So, I haven't got my points. Honestly, I found it pretty funny, because I had decided to choose your hotel chain as a main business and leisure destination this year. Now I have serious doubts :) Also, for some reasons my room had two single beds instead of one queen-sized. Why? No one knew, but it was uncomfortable. Also, I didn't like that someone repaired something using a drill while I was trying to have a day rest. P.S. Breakfast and lunch were really good.

Standard quality on Novotel, friendly staff and really good location

Nice hotel near metro and shops. Quiet location

It was my first stay in this hotel, as a frequent customer of ACCOR I selected this hotel because of it´s location and price. I was surprised by the quality of all services, the efficiency of the personal, big variety of a food during the breakfast etc. In general I may suggest this hotel not only for business travellers, but also for tourists, as they may feel like at home there. Nice and clean rooms.