Overall not satisfied. Rooms are designed for looks not function. Not enough hanging or shelf space for clothing. With radiator off the aircon still not able to cool the room. Had to open the window and then had noise from barking dogs. Worst breakfast options! Asked staff if fresh egg could be made/scrambled to a avoid the rubbery eggs on service. They told me it would take too long. Breakfast service was later every day with not all the food ready on time. Breakfast far below standard of other hotels I have stayed at on my travels.

I wanna to argue of a price-quality balance of a superior room, but an executive one was perfect. It’a good to notice the location of the hotel. It’s perfect. Thank you, best regards, Roman

- No soy or any other lactose-free milk on breakfast - No toothbrush and toothpaste in the room - As a gold level member I was refused to get some drinking water P. S. However they allowed me to check-in early.

For a hotel on this price the staying was not okay at all. Worst room service I ever experience. The room was as well not well equipped at all

Great location at the city center Perfect service Client-oriented staff Worth staying there

My ALLACCOR membership was not acknowledged, it was rather denied.

silver accor member for many years this year I have discovered Novotel St Patersburg center for myself and instead of four nights i left reluctantly after more than a week. it is good for everything for the rest and relaxation and solving the stressful business situations in which the business facilities and the super professional at reception are doing utmost effort. thank you very much for all the staff of welcoming cleaning and caring!

Nice stay, as usual. Fast checkin and checkout procedures. Good trained personnel. Very good bed and comfort sleep. Good location in the city centre. Very good breakfest. Exellent hospitality. Will return back.

The first sentence of the receptionist was: the room is not paid (although I gave my credit card details when I booked it), no upgrade for my gold card but the receptionist said you have a wonderful park view and we made everything possible to make the room better. In fact it was the un-renovated standard room with a view to the business center in which was light the whole night. After complaining they gave us an upgrade next day - but the room was full of moskito and they had nothing against it. All in all an unpleasant stay.

We booked a superior room and asked for a room with windows can be opened. We got instead a room with balcony door which we did not want. On request, the staff has put us in another superior room which was freshly refurbished into modern design. So far so good. But, this new design is absolutely lousy! The room is as small as the standard room, but even less convenient. There is no working space at the desk to put computer, there is a sofa whose purpose is unclear, no mirror in the room and no space in the bathroom to put the amenities. Even the shelf under the basin is gone. It feels like the design was done by a kindergarten kid whose idea was just to use new fancy looking materials, but without a clue on usability.

Effective check-in and check-out, complimentary upgrade, nice breakfast

Perfect Hotel to stay in Sochi ! I got upgraded to a nice room on high floor ! The Room was very stylish ! Hotel is great, has a good gym for work out and a Hammam. The location of the hotel is just perfect ! Right 10 min walk from Moscow Train Station and 5 min walks from Nevsky prospect ! Will definitely stay back there if I go back to St Petersburg.

It was my first stay in this hotel, as a frequent customer of ACCOR I selected this hotel because of it´s location and price. I was surprised by the quality of all services, the efficiency of the personal, big variety of a food during the breakfast etc. In general I may suggest this hotel not only for business travellers, but also for tourists, as they may feel like at home there. Nice and clean rooms.

The hotel is very well situated on Newsky Prospekt, ideally situated to discover the city. I was there for 4 days with my daughter and the lady (sorry I forgot asking her name) at the reception was extraordinary helpful and nice with us. She gave us maximum information on what we needed to see. She explained us how to go to Tsarskoe Selo searching for us all the different buses, writing us in Russian for the driver. Breakfast and rooms wvery good but this is no surprise for a Novotel hotel! I strongly recommend fellow tourists to go to Novel St Petersburg Centre, taking advantage of the new electronic visa, which is very easy to obtain compared to the usual visa. Thanks again for having made our stay in St Petersburg so enjoyable! Jean / Paris

Rooms were comfortable clean and quiet. Staff fantastic - very approachable and halpful. Toilets were in a seperate room within the hotel room and did not have their own vanity unit. One had to walk around to the main bathroom to wash hands . Not a major issue. Restaurant for both dinner and breakfast was excellent.