Novotel Saint Petersburg Centre Hotel 4 stars

Customer review rating 4.5/5 5,551 reviews

ALLSAFE approved hotel

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Novotel Saint Petersburg Centre
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+ 24 Services

Hotel extras

  • Nevsky Prospekt is just 109 yards (100 meters) from the hotel

  • Two metro stations within 5 minutes of the hotel

  • 9 meeting rooms with daylight

  • Fitness center with hammam

  • Pets welcome

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Saint Petersburg Centre

Mayakovskogo 3A
191025 saint petersburg
russian federation

Tel: +78123351188

Fax: (+7)812/3351180

Check-in from 14h00

Check out up to 12h00

  • MAYAKOVSKOGO :  GREEN Mayakovskogo

  • VOSSTANIA :  RED Vosstania

  • By plane

    PULKOVO 1 At 17km / 10.56 miles

  • By boat

    MORSKOY VOKSAL At 15km / 9.32 miles

  • By train

    MOSKOVSKI STATION At 0.5km / 0.31 miles

GPS :59.933645, 30.35633

Hotel services

GOURMETBAR BY NOVOTEL

The stylish restaurant offers Russian and European cuisine, and the finest wines aged to perfection. The modern interior is suitable for any event.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Room service Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 12 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 233 rooms
    • 3 rooms for people with reduced mobility
    • 20 family rooms
    • 32 connecting rooms
    • 233 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • English
    • Russian
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • Novotel St.Petersburg Centre
    • On site
    • 15 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • In|Balance by Novotel
    • On site
    • Hammam
Family
  • Services for children
    • Childrens TV Channels
    • Outdoor playground for children

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 200

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Saint Petersburg Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,551 reviews

TripAdvisor Rating 4.0/5

1,654 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 2.5/5

Artur V. Business - 03/10/2021 Confirmed reviews ALL

My ALLACCOR membership was not acknowledged, it was rather denied.

Dear Artur, Thank you so much for choosing the Novotel St. Petersburg Center. We are very grateful to you for your comments. We sincerely regret that the experience of the hotel did not meet your expectations. We will definitely take into account all the points that you wrote about and will work to improve the quality of the services provided. Your card was really not taken into account for this stay, because this time you made a reservation through the agency. According to the rules of the loyalty program, all privileges count in case you book your stay through direct sales channels. Thank you again and we sincerely hope to see you again in our hotel! Sincerely, Chesnokov Mikhail, Deputy Front Office Manager

comfort and care in the the quite part of the very heart of St Petersburg

TripAdvisor rating 5.0/5

Global18096 20/09/2021 TripAdvisor review

silver accor member for many years this year I have discovered Novotel St Patersburg center for myself and instead of four nights i left reluctantly after more than a week. it is good for everything for the rest and relaxation and solving the stressful business situations in which the business facilities and the super professional at reception are doing utmost effort. thank you very much for all the staff of welcoming cleaning and caring!

We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Expected quality

TripAdvisor rating 5.0/5

Traveler433897 Business - 13/09/2021 TripAdvisor review

Nice stay, as usual. Fast checkin and checkout procedures. Good trained personnel. Very good bed and comfort sleep. Good location in the city centre. Very good breakfest. Exellent hospitality. Will return back.

Dear traveler, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Negative welcome

Customer review rating 2.0/5

Anonymous Business - 28/08/2021 Confirmed reviews ALL

The first sentence of the receptionist was: the room is not paid (although I gave my credit card details when I booked it), no upgrade for my gold card but the receptionist said you have a wonderful park view and we made everything possible to make the room better. In fact it was the un-renovated standard room with a view to the business center in which was light the whole night. After complaining they gave us an upgrade next day - but the room was full of moskito and they had nothing against it. All in all an unpleasant stay.

Dear Ulrich, Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teterin Artem Front Office Manager

Lousy refurbishment sold as superior room

Customer review rating 2.5/5

Anonymous Couples - 25/08/2021 Confirmed reviews ALL

We booked a superior room and asked for a room with windows can be opened. We got instead a room with balcony door which we did not want. On request, the staff has put us in another superior room which was freshly refurbished into modern design. So far so good. But, this new design is absolutely lousy! The room is as small as the standard room, but even less convenient. There is no working space at the desk to put computer, there is a sofa whose purpose is unclear, no mirror in the room and no space in the bathroom to put the amenities. Even the shelf under the basin is gone. It feels like the design was done by a kindergarten kid whose idea was just to use new fancy looking materials, but without a clue on usability.

Dear Valeriy, Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teterin Artem Front Office Manager

Perfect overnight stay

Customer review rating 5.0/5

Nick Business - 24/08/2021 Confirmed reviews ALL

Effective check-in and check-out, complimentary upgrade, nice breakfast

Hello! Thank you so much for choosing Novotel St. Petersburg Centre and taking the time to share your impressions with us. I hope that next time you will stay with us in the Novotel. Sincerely, Mikhail, Deputy Front Office Manager

Excfellent location, spacious rooms

Customer review rating 5.0/5

Pavel Solo - 23/08/2021 Confirmed reviews ALL

Enjoyable

Good afternoon! Thank you very much for choosing Novotel St. Petersburg Centre! It is very nice that you were satisfied. I hope that we will see you again at our hotel! Sincerely, Mikhail, Deputy Front Office Manager

As usual great stay

Customer review rating 4.5/5

Valery Business - 19/08/2021 Confirmed reviews ALL

As usual great Novotel experience. Super access to lot of dining opportunities. Very short walk from the main train station, what makes the arrival convenient coming from Moscow. Very comfortable to exit downtown to any direction for meetings. Last but not least the staff is extremely polite and helpful. Quick reaction on any demand. Just top!

Dear Valerii, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chesnokov Mikhail, Deputy Front Office Manager

Good stay

Customer review rating 4.5/5

Alexander M. Solo - 04/08/2021 Confirmed reviews ALL

Everything was great. Hotel's team was friendly and demonstrated passion to meet all my needs.

Dear Alexander, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Perfect location, clean room, friendly stuff

Customer review rating 4.5/5

E Couples - 03/08/2021 Confirmed reviews ALL

Hotel is located in the city center and close to main city attractions. Room was very clean and comfortable during the stay.

Dear Ettore, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Excellent location and hardworking staff

Customer review rating 4.5/5

Tanya Business - 02/08/2021 Confirmed reviews ALL

Excellent hardworking staff, clean well equipped rooms, good restaurant. Top floor suite is very comfortable with excellent views however so called executive rooms are very good too.

Dear Tanya, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

super attention

Customer review rating 4.0/5

Harald K. Business - 26/07/2021 Confirmed reviews ALL

i felt very well looked after. staff was very attentive to any question or problem we had [water pressure, a/c, coffee capsules]

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the inconveniences. Our team is already working on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Good facility but not safe as many other hotels in Russia

Customer review rating 2.5/5

Yana Families - 12/07/2021 Confirmed reviews ALL

Please stop sending the notes with your Allsafe initiative. It has nothing to do with the reality. You are one if others not safe hotels in Russia. The hotel is full of people (in the lobby, in the elevators-everywhere) who disrespect others and do not ware masks. Hotel is doing absolutely nothing to fight this, I suspect because this people are guests who pay the money.

Dear Yana, Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teterin Artem Front Office manager

Good stay, well located, good interior

Customer review rating 4.5/5

Petr K. Couples - 16/06/2021 Confirmed reviews ALL

Good 4 star hotel. Very good location, around 5 minutes by walk to Nevski Prospect. Air conditioning was absolutely perfect, thanks for that due to hot temperature outside. My girlfriend had a birthday these dates so she really appreciated your “cake in room” as a compliment. In WC area in the room was a little bit smoked but in general this wasn’t a big issue. I would like to thank all hotel team especially housekeeping and front desk for a good service.

Dear Petr, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Good location

Customer review rating 3.5/5

Lucien Business - 09/06/2021 Confirmed reviews ALL

Had initial problems with the in-room safe. Another cleaner also entered my room while I was changing despite me having bolted the door and latched it. (She broke the chain when she opened the door.)

Dear Ying Quan H., Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teterin Artem Front Office Manager

Hot like in hell

Customer review rating 2.5/5

Anonymous Business - 19/05/2021 Confirmed reviews ALL

Could not get any sleep as there is no chance to get any fresh air in the room and the AC was not working in the hotel at all.

Dear Yury, Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teterin Artem Front Office Manager

Well located& good stay

Customer review rating 4.0/5

Irina Families - 11/05/2021 Confirmed reviews ALL

We ( myself and my teen-daughter) have satisfied with staying in this hotel. It is really great centrally located, on silent street, great food, good room.

Dear Irina, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Wonderful Stay in St-Petersburg with Novotel !

TripAdvisor rating 5.0/5

EnjoyTaVie 23/11/2020 TripAdvisor review

Perfect Hotel to stay in Sochi ! I got upgraded to a nice room on high floor ! The Room was very stylish ! Hotel is great, has a good gym for work out and a Hammam. The location of the hotel is just perfect ! Right 10 min walk from Moscow Train Station and 5 min walks from Nevsky prospect ! Will definitely stay back there if I go back to St Petersburg.

Dear EnjoyTaVie! Thank you very much for your positive feedback. We very much appreciate your comments. We are delighted to read that you had a wonderful stay and enjoyed your nice room on high floor. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope to see you again soon in our hotel! Best regards, Zheleztsova Natalia, Front Office Manager

Nice hotel in the heart of the city

TripAdvisor rating 5.0/5

leonidn2015 Business - 28/01/2020 TripAdvisor review

It was my first stay in this hotel, as a frequent customer of ACCOR I selected this hotel because of it´s location and price. I was surprised by the quality of all services, the efficiency of the personal, big variety of a food during the breakfast etc. In general I may suggest this hotel not only for business travellers, but also for tourists, as they may feel like at home there. Nice and clean rooms.

Dear Leonid, Thanks a lot for your feedback on your recent stay with Novotel St. Petersburg Centre. It is a big pleasure to know that you loved our hotel and that you can recommend it to other travelers. We will be happy to welcome you again! Best regards, Kirill Kondratev, Front Office Manager

Excellent location and Service

TripAdvisor rating 5.0/5

Jean C 24/01/2020 TripAdvisor review

The hotel is very well situated on Newsky Prospekt, ideally situated to discover the city. I was there for 4 days with my daughter and the lady (sorry I forgot asking her name) at the reception was extraordinary helpful and nice with us. She gave us maximum information on what we needed to see. She explained us how to go to Tsarskoe Selo searching for us all the different buses, writing us in Russian for the driver. Breakfast and rooms wvery good but this is no surprise for a Novotel hotel! I strongly recommend fellow tourists to go to Novel St Petersburg Centre, taking advantage of the new electronic visa, which is very easy to obtain compared to the usual visa. Thanks again for having made our stay in St Petersburg so enjoyable! Jean / Paris

Dear Jean, Thanks a lot for sharing such a wonderful review. It is a pleasure that you loved your trip to St. Petersburg. We are happy that you and your family managed to enjoy your stay in Novotel! Me and my colleagues, we hope to see you again with very soon! Best regards, Kirill, Front Office Manager

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