Novotel Saint Petersburg Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 5,728 reviews

ALLSAFE approved hotel

Novotel Saint Petersburg Centre
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+ 24 Services

Hotel extras

  • Nevsky Prospekt is just 109 yards (100 meters) from the hotel

  • Two metro stations within 5 minutes of the hotel

  • 9 meeting rooms with daylight

  • Fitness center with hammam

  • Pets welcome

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Saint Petersburg Centre

Mayakovskogo 3A
191025 saint petersburg
russian federation

Fax: (+7)812/3351180

Check-in from 15h00

Check out up to 12h00

  • MAYAKOVSKOGO:  GREEN Mayakovskogo

  • VOSSTANIA:  RED Vosstania

  • By plane

    PULKOVO 1 At 17km / 10.56 miles

  • By boat

    MORSKOY VOKSAL At 15km / 9.32 miles

  • By train

    MOSKOVSKI STATION At 0.5km / 0.31 miles

GPS:59.933645, 30.35633

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMETBAR BY NOVOTEL

The stylish restaurant offers Russian and European cuisine, and the finest wines aged to perfection. The modern interior is suitable for any event.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 200

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Saint Petersburg Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,728 reviews

TripAdvisor Rating 4.0/5

1,663 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice short stay

Customer review rating 5.0/5

René Couples - 09/01/2022 Confirmed reviews ALL

Short nice stay, to see the city. Everything was very nice. Thanks

Dear Rene, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Great stay (as always)

Customer review rating 5.0/5

Dmitry Solo - 08/01/2022 Confirmed reviews ALL

The rare example of hotel - when all kinds of rooms are so comfy, that you don't want to leave them =)) One of the main reasons for this - great team of professionals, where each of them shows the highest level of hospitality and sincere clients' care. I'm staying here during my visits to St.-Petersburg for 9 years already & planning to choose this hotel during future trips, for sure. Guys, you're the best! Biggest thanks and hugs for every team member!

Hello! We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Well located

Customer review rating 3.5/5

Ka Friends - 05/01/2022 Confirmed reviews ALL

Well located hotel with excellent room and design ,but unhelpful stuff. You are not feeling that somebody waiting you here!

Dear Rushan, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Good stay

Customer review rating 4.5/5

Alex M. Solo - 13/12/2021 Confirmed reviews ALL

Everything was good this time. It was great to find out that the heating system was working very well and the temperature in my room was comfortable in spite of a huge window and -20C outside.

Dear Alexander, Thank you for taking the time to complete a survey following your recent stay. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Yours sincerely, Teterin Artem Front Office Manager
Customer review rating 5.0/5

Elvira Couples - 12/12/2021 Confirmed reviews ALL

Nice persons at reception, high quality of rooms and gym.

Добрый день! Спасибо большое, что вы выбрали Novotel St. Petersburg Centre! Очень приятно, что вы остались довольны. Надеюсь, что мы с вами еще увидимся у нас в гостях! С уважением, Артём, нач. службы приёма гостей

Location the only goog thing about this hotel

Customer review rating 1.5/5

Ja B. Business - 28/11/2021 Confirmed reviews ALL

Overall not satisfied. Rooms are designed for looks not function. Not enough hanging or shelf space for clothing. With radiator off the aircon still not able to cool the room. Had to open the window and then had noise from barking dogs. Worst breakfast options! Asked staff if fresh egg could be made/scrambled to a avoid the rubbery eggs on service. They told me it would take too long. Breakfast service was later every day with not all the food ready on time. Breakfast far below standard of other hotels I have stayed at on my travels.

Dear Jacobus Albertus B., Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teterin Artem Front Office Manager

Superb stay actually

Customer review rating 5.0/5

Roman K. Couples - 14/11/2021 Confirmed reviews ALL

I wanna to argue of a price-quality balance of a superior room, but an executive one was perfect. It’a good to notice the location of the hotel. It’s perfect. Thank you, best regards, Roman

Dear Roman, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Worst Novotel that I've been so far

Customer review rating 1.5/5

S.t. Solo - 03/11/2021 Confirmed reviews ALL

- No soy or any other lactose-free milk on breakfast - No toothbrush and toothpaste in the room - As a gold level member I was refused to get some drinking water P. S. However they allowed me to check-in early.

Dear Sergey, Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teterin Artem Front Office Manager

No reason to return

Customer review rating 1.5/5

H. Business - 25/10/2021 Confirmed reviews ALL

For a hotel on this price the staying was not okay at all. Worst room service I ever experience. The room was as well not well equipped at all

Dear Hans Peter H., Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teterin Artem Front Office Manager

Great location and service

Customer review rating 5.0/5

Maksim Business - 18/10/2021 Confirmed reviews ALL

Great location at the city center Perfect service Client-oriented staff Worth staying there

Добрый день! Благодарю вас за выбор нашего отеля Novotel St. Petersburg Centre. Нам всегда очень приятно получать высокие оценки наших гостей. Обязательно приезжайте еще, будем вам рады. С уважением, Артём, нач. службы приёма гостей
Customer review rating 2.5/5

Artur V. Business - 03/10/2021 Confirmed reviews ALL

My ALLACCOR membership was not acknowledged, it was rather denied.

Dear Artur, Thank you so much for choosing the Novotel St. Petersburg Center. We are very grateful to you for your comments. We sincerely regret that the experience of the hotel did not meet your expectations. We will definitely take into account all the points that you wrote about and will work to improve the quality of the services provided. Your card was really not taken into account for this stay, because this time you made a reservation through the agency. According to the rules of the loyalty program, all privileges count in case you book your stay through direct sales channels. Thank you again and we sincerely hope to see you again in our hotel! Sincerely, Chesnokov Mikhail, Deputy Front Office Manager

comfort and care in the the quite part of the very heart of St Petersburg

TripAdvisor rating 5.0/5

Global18096 20/09/2021 TripAdvisor review

silver accor member for many years this year I have discovered Novotel St Patersburg center for myself and instead of four nights i left reluctantly after more than a week. it is good for everything for the rest and relaxation and solving the stressful business situations in which the business facilities and the super professional at reception are doing utmost effort. thank you very much for all the staff of welcoming cleaning and caring!

We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Expected quality

TripAdvisor rating 5.0/5

Traveler433897 Business - 13/09/2021 TripAdvisor review

Nice stay, as usual. Fast checkin and checkout procedures. Good trained personnel. Very good bed and comfort sleep. Good location in the city centre. Very good breakfest. Exellent hospitality. Will return back.

Dear traveler, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teterin Artem Front Office Manager

Negative welcome

Customer review rating 2.0/5

Anonymous Business - 28/08/2021 Confirmed reviews ALL

The first sentence of the receptionist was: the room is not paid (although I gave my credit card details when I booked it), no upgrade for my gold card but the receptionist said you have a wonderful park view and we made everything possible to make the room better. In fact it was the un-renovated standard room with a view to the business center in which was light the whole night. After complaining they gave us an upgrade next day - but the room was full of moskito and they had nothing against it. All in all an unpleasant stay.

Dear Ulrich, Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teterin Artem Front Office Manager

Lousy refurbishment sold as superior room

Customer review rating 2.5/5

Anonymous Couples - 25/08/2021 Confirmed reviews ALL

We booked a superior room and asked for a room with windows can be opened. We got instead a room with balcony door which we did not want. On request, the staff has put us in another superior room which was freshly refurbished into modern design. So far so good. But, this new design is absolutely lousy! The room is as small as the standard room, but even less convenient. There is no working space at the desk to put computer, there is a sofa whose purpose is unclear, no mirror in the room and no space in the bathroom to put the amenities. Even the shelf under the basin is gone. It feels like the design was done by a kindergarten kid whose idea was just to use new fancy looking materials, but without a clue on usability.

Dear Valeriy, Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teterin Artem Front Office Manager

Perfect overnight stay

Customer review rating 5.0/5

Nick Business - 24/08/2021 Confirmed reviews ALL

Effective check-in and check-out, complimentary upgrade, nice breakfast

Hello! Thank you so much for choosing Novotel St. Petersburg Centre and taking the time to share your impressions with us. I hope that next time you will stay with us in the Novotel. Sincerely, Mikhail, Deputy Front Office Manager

Wonderful Stay in St-Petersburg with Novotel !

TripAdvisor rating 5.0/5

EnjoyTaVie 23/11/2020 TripAdvisor review

Perfect Hotel to stay in Sochi ! I got upgraded to a nice room on high floor ! The Room was very stylish ! Hotel is great, has a good gym for work out and a Hammam. The location of the hotel is just perfect ! Right 10 min walk from Moscow Train Station and 5 min walks from Nevsky prospect ! Will definitely stay back there if I go back to St Petersburg.

Dear EnjoyTaVie! Thank you very much for your positive feedback. We very much appreciate your comments. We are delighted to read that you had a wonderful stay and enjoyed your nice room on high floor. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope to see you again soon in our hotel! Best regards, Zheleztsova Natalia, Front Office Manager

Nice hotel in the heart of the city

TripAdvisor rating 5.0/5

leonidn2015 Business - 28/01/2020 TripAdvisor review

It was my first stay in this hotel, as a frequent customer of ACCOR I selected this hotel because of it´s location and price. I was surprised by the quality of all services, the efficiency of the personal, big variety of a food during the breakfast etc. In general I may suggest this hotel not only for business travellers, but also for tourists, as they may feel like at home there. Nice and clean rooms.

Dear Leonid, Thanks a lot for your feedback on your recent stay with Novotel St. Petersburg Centre. It is a big pleasure to know that you loved our hotel and that you can recommend it to other travelers. We will be happy to welcome you again! Best regards, Kirill Kondratev, Front Office Manager

Excellent location and Service

TripAdvisor rating 5.0/5

Jean C 24/01/2020 TripAdvisor review

The hotel is very well situated on Newsky Prospekt, ideally situated to discover the city. I was there for 4 days with my daughter and the lady (sorry I forgot asking her name) at the reception was extraordinary helpful and nice with us. She gave us maximum information on what we needed to see. She explained us how to go to Tsarskoe Selo searching for us all the different buses, writing us in Russian for the driver. Breakfast and rooms wvery good but this is no surprise for a Novotel hotel! I strongly recommend fellow tourists to go to Novel St Petersburg Centre, taking advantage of the new electronic visa, which is very easy to obtain compared to the usual visa. Thanks again for having made our stay in St Petersburg so enjoyable! Jean / Paris

Dear Jean, Thanks a lot for sharing such a wonderful review. It is a pleasure that you loved your trip to St. Petersburg. We are happy that you and your family managed to enjoy your stay in Novotel! Me and my colleagues, we hope to see you again with very soon! Best regards, Kirill, Front Office Manager

Well presented hotel close to the main train station to Moscow

TripAdvisor rating 4.0/5

Stephen B Family - 21/01/2020 TripAdvisor review

Rooms were comfortable clean and quiet. Staff fantastic - very approachable and halpful. Toilets were in a seperate room within the hotel room and did not have their own vanity unit. One had to walk around to the main bathroom to wash hands . Not a major issue. Restaurant for both dinner and breakfast was excellent.

Dear Stephen, Greetings from Novotel St. Petersburg Centre. Thank you so much for your feedback and for taking the time to post this review. Delighted to hear you enjoyed your time at Novotel during your visit to St. Petersburg and that our team left a lasting impression on your stay. We have also acknowledged your comment about the bathroom and toilet design and we would like to thank you for having voiced your thoughts. We are always keen to get constructive feedback as it helps us to improve and enhance your future stays. Your feedback has been already shared with our hotel management for further consideration. We are delighted that you enjoyed your stay with us at Novotel St. Petersburg Centre and we look forward to welcoming you back. Warm regards, Albina Galieva Deputy Front Office Manager

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