Novotel Saint Petersburg Centre

Novotel Saint Petersburg Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 1,447 reviews

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Hotel extras

  • Nevsky Prospekt is just 109 yards (100 meters) from the hotel

  • Two metro stations within 5 minutes of the hotel

  • 9 meeting rooms with daylight

  • Fitness center with hammam

  • Pets welcome

ALLSAFE approved hotel

Hotel location

Novotel Saint Petersburg Centre

Mayakovskogo 3A
191025 SAINT PETERSBURG
Russia

GPS:59.933645, 30.35633

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMETBAR BY NOVOTEL

The stylish restaurant offers Russian and European cuisine, and the finest wines aged to perfection. The modern interior is suitable for any event.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,447 reviews

TripAdvisor Rating  4.0/5  1,671 reviews

Well located and high service

Customer review rating 5.0/5

Armen Couples - Confirmed reviews ALL

The hotel located near the Newski street. The staff is very friendly. Comfortable stay, high service. Thank you so much.

Worst

Customer review rating 0.5/5

Raza F. Families - Confirmed reviews ALL

This was the worst Accor hotel I have ever stayed at. Rooms were stinky, had to change three rooms. Services were poor, particularly housekeeping. Hotel is in really bad shape, carpets in the rooms and corridors seem to be never cleaned. Lift buttons, safe deposits need serious maintenance. This hotel should be removed from Accor list until it is cleaned and maintained properly.

Dear Raza F., Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are planning the renovation of the rooms in the near future. Our housekeeping department does cleaning of the rooms and public areas every day, vacuum cleaning of the carpet is also provided. However, we will certainly take your comments into consideration to improve our service. We appreciate your sharing your concerns. Have a good day! Best regards, Anastasia Shakirzyanova guest relations officer

Great location

Customer review rating 5.0/5

Vlife Solo - Confirmed reviews ALL

Very nice experience. Great location, helpful personnel.

Dear Vladislav, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience! We hope your next visit will be as pleasant as the previous one. Kind regards, Anastasia Shakirzyanova guest relations officer

Rooms are not good

Customer review rating 2.0/5

Nikita Families - Confirmed reviews ALL

The rooms are not very good: small and overall gloomy look.

Dear Nikita, Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are planning the renovation of all rooms in the near future. We appreciate your sharing your concerns and hope that you will give us the opportunity to welcome you again! Best regards, Anastasia Shakirzyanova guest relations officer

Well

Customer review rating 4.5/5

Ka Business - Confirmed reviews ALL

Well located, big rooms, pleasant staff ( more better than last time) , all amenities in the room! For this time proved all my expectations!

Dear Rushan, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are really glad that we have rehabilitated ourselves in your eyes this time. We did our best to impress you. Thank you again for sharing your experience! We are looking forward to welcoming you again! Best regards, Anastasia Shakirzyanova guest relations officer

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Other web-users rate our hotel

  • 814 reviews 9.6/10 Location
  • 959 reviews 7.5/10 Room
  • 721 reviews 9.4/10 Service
  • 35 reviews 6.6/10 WiFi
  • 547 reviews 9/10 Breakfast
  • 290 reviews 8.9/10 Cleanliness
  • 170 reviews 8.5/10 Food

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