เมอร์เคียว ระยอง ลมทะเล วิลล่า แอนด์ รีสอร์ท 4 ดาว

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated the cleanliness and new condition of the room. However, we are truly sorry to learn that the seafood buffet did not meet your expectations, particularly regarding the freshness of the prawns and oysters. Please accept our sincere apologies for this disappointing experience. Your feedback has been shared with our culinary team for immediate review to ensure the quality and freshness of our ingredients are consistently maintained. We also regret to hear that you felt uncomfortable after your meal, and we take comments like this very seriously. Please rest assured that we will closely review our food handling and quality control procedures. Thank you again for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback and for your kind comments regarding the comfort, cleanliness, and pleasant atmosphere of our hotel. We are delighted to know that you and your family enjoyed your stay with us. At the same time, please accept our sincere apologies for the inconveniences you experienced, particularly regarding the lighting issue in your room, your breakfast experience, and the service interaction at the restaurant. Your feedback has been shared with the relevant teams to ensure improvements in both service quality and guest experience. Regarding the beach cleanliness, please be assured that the hotel regularly organizes CSR beach clean-up activities in collaboration with the local municipality and community to help maintain the surrounding environment. We truly appreciate your valuable feedback and hope to have the pleasure of welcoming you and your family back again for another enjoyable stay. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Valued Guest, Thank you for taking the time to share your feedback with us. While we are pleased to hear that you enjoyed the restaurant view and appreciated the assistance from our reservation team, we sincerely regret that many aspects of your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the parking arrangement and the need to rely on the shuttle service, especially as you were traveling for business and required frequent access to your vehicle. We also regret the room allocation issue regarding the king bed request and the delay while arranging the room change. Furthermore, we are very sorry to learn that the room condition, odor, and noise levels affected your comfort. Your comments have been shared with the relevant teams for immediate review and improvement. Thank you again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to restore your confidence in our hotel during a future visit. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to know that you had such an enjoyable stay and that our team, facilities, and services met your expectations. Your kind support means a great deal to us and will certainly be shared with our team as encouragement. We sincerely look forward to welcoming you back to Mercure Rayong Lomtalay Villas & Resort for another memorable stay. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Valued Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies that your recent experience did not meet your expectations. At Mercure Rayong Lomtalay Villas & Resort, we strive to deliver a comfortable and memorable stay for all our guests. Your feedback has been carefully shared with the relevant teams to review and improve our services. We truly appreciate you bringing this matter to our attention and hope to have the opportunity to restore your confidence in our hotel during a future visit. Sincerely, Mercure Rayong Lomtalay Villas & Resort,