เมอร์เคียว ระยอง ลมทะเล วิลล่า แอนด์ รีสอร์ท 4 ดาว

Dear Khun Supa, Thank you for taking the time to share your feedback following your recent stay at Mercure Rayong Lomtalay Villas & Resort. We truly appreciate your kind comments about our welcoming team, and we are pleased to know that you were satisfied with other aspects of your stay. We sincerely apologize for the unpleasant odor you experienced from the drainage system, as well as the musty smell from the sofa and the odor near the entrance walkway. We understand how these issues negatively affected your first impression and overall comfort. Please be assured that we have shared your comments with our Engineering and Housekeeping teams for immediate inspection and corrective action. Thank you once again for your valuable feedback. It helps us improve our facilities and guest experience. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay in the future. Kind regards, Mercure Rayong Lomtalay Villas & Resort

Dear Khun Napaporn C., Thank you so much for choosing Mercure Rayong Lomtalay Villas & Resort to celebrate your special occasion. I'm delighted to hear that you enjoyed the birthday arrangements, the cake, and your room upgrade. It's also wonderful to know that you found the atmosphere relaxing and that travelling between the Garden Wing and Ocean Wing was convenient for you. Thank you as well for sharing your feedback regarding the breakfast, check-out experience, and Wi-Fi speed. Your comments have been shared with the relevant teams as we continue to improve our guest experience. We truly appreciate your support and look forward to welcoming you back for another memorable stay. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Watcharapon S., Thank you very much for choosing Mercure Rayong Lomtalay Villas & Resort and for sharing your kind feedback. I'm so pleased to know that you enjoyed your stay, especially our team, cleanliness, and the overall atmosphere. Your kind words truly encourage all of us to continue delivering memorable experiences to every guest. Thank you again for your support. We look forward to welcoming you back again soon. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Pichit P., Thank you for choosing Mercure Rayong Lomtalay Villas & Resort and for taking the time to share your feedback. I'm pleased to know that you enjoyed our location and that our team, especially our security staff and bell team, made a positive impression during your stay. Your kind words will certainly be shared with them. At the same time, I sincerely apologize for the unpleasant odor in your Pool Access room. I understand how this would have affected your comfort and overall experience. Please be assured that I have shared your comments with our Housekeeping and Engineering teams so the room can be thoroughly inspected and appropriate corrective action taken. Thank you again for your valuable feedback and for your continued support as an ALL Gold member. We truly hope to have the opportunity to welcome you back and provide you with a much more comfortable stay. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Natnapha S., Thank you very much for your wonderful review and for choosing Mercure Rayong Lomtalay Villas & Resort. I'm so pleased to know that you were impressed with your stay and enjoyed our rooms, relaxing atmosphere, and the service provided by our team. Your kind words are a great encouragement to all of us. We truly appreciate your support and hope to have the pleasure of welcoming you back for another memorable stay in the near future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,