เมอร์เคียว ระยอง ลมทะเล วิลล่า แอนด์ รีสอร์ท 4 ดาว

Dear Khun Pornchanok J., We are delighted to know that you had such a relaxing and enjoyable stay at our Ocean Wing and that you particularly enjoyed the beachfront pool, spacious room, and dining experiences throughout your stay. Thank you also for your valuable feedback regarding parking availability and the delay in beverage service by the pool. Please accept our apologies for the inconvenience caused, and your comments have been shared with the relevant teams for improvement. We truly appreciate your recommendation and are thrilled to hear that you would like to return. We look forward to welcoming you back again soon. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Siripong S., Thank you for taking the time to share your feedback with us. First and foremost, we are truly sorry to learn about the accident involving your daughter during your stay. While we are relieved to know that she received immediate first aid assistance, we sincerely regret the distress and discomfort caused by this incident. We greatly appreciate you bringing this matter to our attention. The safety and well-being of our guests are of the utmost importance, and your comments regarding the sliding partition design have been shared with the relevant teams for further review and evaluation. Thank you also for your kind comments regarding the cleanliness of the hotel and the assistance provided by our reservation team. We appreciate your valuable feedback and the opportunity to improve. We hope to have the chance to welcome you and your family back in the future and provide a much better experience. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Somjate, Thank you for your wonderful review and perfect score. We are delighted to hear that you enjoyed our beachfront location, comfortable room, good value, and friendly service. It was a pleasure having you and your family with us, and we look forward to welcoming you back for another relaxing stay in the near future. Warm regards, Mercure Rayong Lomtalay Villas & Resort

Dear Khun Jidapa P., Thank you for sharing your wonderful feedback with us. We are delighted to know that you appreciated the special honeymoon setup and the attention to detail prepared by our team. Creating memorable first impressions for our guests is something we truly enjoy, and we are pleased that it contributed to your stay experience. We also appreciate your comments regarding check-in flexibility and WiFi performance. Your feedback has been noted as we continue to enhance our guest experience. Thank you once again for choosing Mercure Rayong Lomtalay Villas & Resort. We look forward to welcoming you back for another memorable stay in the future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Akkapong, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Rayong Lomtalay Villas & Resort. We are sorry to learn that your experience did not fully meet your expectations, particularly during the check-out process. Please accept our sincere apologies for any inconvenience caused by the delays you encountered. Your comments have been shared with the relevant teams for review, as we continuously strive to improve the efficiency of our service and enhance the overall guest experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide you with a smoother and more enjoyable stay. Warm regards, Mercure Rayong Lomtalay Villas & Resort