เมอร์เคียว ระยอง ลมทะเล วิลล่า แอนด์ รีสอร์ท 4 ดาว

Dear Khun Yanling H., Thank you very much for your wonderful review and for being a valued ALL Member. We are truly honored that you chose Mercure Rayong Lomtalay Villas & Resort as part of your honeymoon journey. It means so much to us to know that our team was able to fulfill your honeymoon request and make your stay a memorable one. We are delighted that you enjoyed the comfortable room, peaceful atmosphere, delicious breakfast, and the warm hospitality of our team. Your kind words about feeling welcomed and cared for from check-in to check-out are the greatest encouragement for all of us. Thank you once again for sharing your experience. We wish you both a lifetime of happiness together and sincerely look forward to welcoming you back for another memorable stay in the future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Apirug, Thank you for taking the time to share your feedback following your stay at Mercure Rayong Lomtalay Villas & Resort. We are delighted to know that you enjoyed our new, peaceful, and clean accommodations, and we are especially pleased to hear your kind compliments about the service provided by our Rooftop Bar team. Your recognition will certainly be shared with them. At the same time, we sincerely apologize for not providing the level of recognition you expected as an ALL Platinum member. We regret that your membership benefits, including the available privileges and late check-out option, were not proactively communicated during check-in. We also appreciate your comments regarding the welcome amenity and room upgrade experience, as well as the handling of the lost key card. Your feedback has been shared with our Front Office team to reinforce our service standards and ensure that ALL member benefits are consistently recognized and clearly communicated. Thank you once again for your valuable feedback. We truly appreciate your loyalty as an ALL member and hope to have the opportunity to welcome you back and provide the seamless experience you deserve. Warm regards, Mercure Rayong Lomtalay Villas & Resort

Dear Khun Rattasak, Thank you very much for your wonderful review and for choosing Mercure Rayong Lomtalay Villas & Resort. We are delighted to hear that you enjoyed our pet-friendly facilities and that being able to bring your beloved pet to various areas of the resort made your stay even more enjoyable. Creating a welcoming experience for both our guests and their furry companions is something we truly value. Thank you as well for your thoughtful suggestion regarding a swimming pool for dogs. We greatly appreciate your feedback and will certainly share your idea with our management team for future consideration as we continue to enhance our pet-friendly offerings. We look forward to welcoming you and your furry friend back for another memorable stay in the near future. Warm regards, Mercure Rayong Lomtalay Villas & Resort

Dear Khun Veerapong, Thank you for taking the time to share your feedback following your recent stay at Mercure Rayong Lomtalay Villas & Resort. We are pleased to know that you found your room comfortable and that you and your family enjoyed our swimming pool and Kids Club. It is especially wonderful to hear that your son had such a great time with us. At the same time, we sincerely apologize for the cleanliness issues you experienced upon arrival. Finding hair and insect wings in the room is certainly not the standard we strive to deliver. We are also sorry for the lengthy wait when arranging your room change, as well as the delays in fulfilling your requests, including the extra pillows. We understand how frustrating this must have been and appreciate you bringing these matters to our attention. Please be assured that your feedback has been shared with our Housekeeping and Front Office teams to strengthen our room inspection procedures and improve the speed and efficiency of our service. Thank you again for your valuable comments. We truly appreciate your feedback and hope to have the opportunity to welcome you and your family back for a much smoother and more enjoyable stay. Warm regards, Mercure Rayong Lomtalay Villas & Resort

Dear Khun Wanwisa, Thank you for taking the time to share your feedback following your stay at Mercure Rayong Lomtalay Villas & Resort. We are pleased to know that you enjoyed your stay overall. However, we sincerely apologize for any inconvenience caused regarding EV charging during your visit. While we do not yet have dedicated EV charging stations, we do offer a charging option for guests using a standard electrical outlet. Guests are welcome to charge their vehicles using their own portable charger, and this service is available at a fee of THB 350 per charging session. At the same time, we appreciate your valuable suggestion. Please be assured that the installation of dedicated EV charging stations is currently under consideration as part of our future development plans, and your feedback has been shared with our management team. Thank you once again for your comments. We hope to have the opportunity to welcome you back and provide you with an even more convenient and enjoyable stay. Kind regards, Mercure Rayong Lomtalay Villas & Resort