ibis Styles Hamburg-Barmbek

This hotel was fine. Good location next to an U-Bahn and S-Bahn station. The room was clean and while basic, had everything you would need. Given the proximity to the railway tracks, I was a bit concerned that there would be lots of noise but the soundproofing is quite good. My only complaint would be that the wifi internet was very poor - slow and kept cutting out.

A really nice / Ibis , but more stylish hotel. All new and tip top. Very helpful and friendly staff. Special, secure room for luggage and values. Compliments to Management! Excellent location, walking distance 2 min, to Supermarkets and shops. Fast food around and main train station. Cleanliness was exceptional good as well. I recommend.

Absolutely appaling experience at this hotel... First of all, after staying for the first night we came back to our room late in the evening (around midnight) to find out that our entry cards were blocked and we cannot enter the room where all of our belonging are. Having gone to the reception we found out that we were simply deleted from the hotel's reservation system and basically do not exist as customers. Had to spend half an hour waiting for the receptionists to cluelessly argue and search for our reservation until one of them found a note somewhere on the table stating that our room was closed because of a faulty shower. Of course, they did not think of informing us in advance and preparing another room for us to stay in. Instead, they deleted our reservation. After ~40 min. one of the receptionists took us to the room to take our belongings and "check what is wrong with the shower" because she didn't have any information. When we got to the room, the receptionist realised she didnt take the keycard to insert for lighting in the room so she went in a dark room to check the shower and we had to use our phones to light up the shower for her. Also, the room was not cleaned throughout the day, all our towels were put on the ground in the shower. As it was well after midnight and the shower was actually working allright we just told the receptionist we'll sleep in the uncleaned room because she still did not manage to get us another room to switch. She then brought us new towels and said that she will get back to the reception quickly to bring cards so we can have light. We waited in a dark room for 20 min. until we got frustrated and got down to the reception just to find our receptionist standing there talking to someone. She didn't even have the courtesy to bring us the keycards straightaway but decided to speak to someone instead.... On top of everyting, we got double charged and are still waiting for our money back!

new stylish hotel and rooms, big bath/shower, offers a safe, good location, beside a train station (S-Bahn), easy access to the central station or city center, offers a great breakfast menue, friendly staff, car park in the basement, quiet room, will come back

I had been somehow dating this hotel since I saw its inauguration on the Accor page but obviously the pandemic delayed everything. For those who know Hamburg already well and can move around, location is prime; for those who don't need to be in the heart of the city and are keen on exploring some more of its real side, location is also prime. Barmbek station is literally next door and from there one gets easily both at the airport and downtown by bus or tube, most convenient! The hotel is brand new and opened its doors 4 months ago, staff hasn't still warmed up to the fact and some more training/commitment is urgently needed. Make sure to have proof of vaccination at check-in, it must be presented. By the way, the check-in progress is fast and efficient. Most rooms are the very same and follow the usual Ibis (Styles) pattern, yet the new and clean equipment concept may not be approved by many: no telephone set, no wardrobe. The corner rooms and spacious, though, and sound isolation was fine. The bathroom is also large but prone to flooding, for the shower throws water beyond the glass, a rather elementary mistake by the architect! Also, there is no exaustor, which means the humidity goes into the room and may ruin the few furniture available. Wifi is a major problem if the provider falls out; having been told to go to the café next door to get connected wasn't that nice... Breakfast is simple but one shall find really everything there. Personally, I'd rather have the cartons/bottles of fruit juices than that geek gadget, for juices come out much too watery. Dinner is highly recommended at the restaurant, it is as good as the ones in the neighbourhood. A small gym is available and so is parking, which isn't easy to find in the area at all. All in all, I am glad Ms Windisch and her genuine openness helped me overcome some other nuisances not worth mentioning here and I am most willing to give the hotel another chance within a year, it deserves it!