Grand Mercure Рио-де-Жанейро Копакабана 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 2 793

Гарантия
лучшей цены
Grand Mercure Рио-де-Жанейро Копакабана - Image 1
Grand Mercure Рио-де-Жанейро Копакабана - Image 2
Grand Mercure Рио-де-Жанейро Копакабана - Image 3
Grand Mercure Рио-де-Жанейро Копакабана - Image 4
Rua Souza Lima, 48, Copacabana, 22070001 РИО-ДЕ-ЖАНЕЙРО, Бразилия

Описание

Особенности отеля

  • Возможно размещение с животными! Вы можете держать в номере собаку или кошку весом до 15 кг.

  • Идеально для семей! Бесплатное проживание для детей до 12 лет.

  • Для вашего удобства мы предлагаем эксклюзивные услуги консьержа

  • 20 минут на машине до торгового центра Rio Sul

  • 8 минут пешком от станции метро General Osório.

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Расположение отеля

Grand Mercure Рио-де-Жанейро Копакабана

Rua Souza Lima, 48, Copacabana
22070001 РИО-ДЕ-ЖАНЕЙРО
Бразилия

GPS:-22.98127, -43.19026

Телефон
Факс +55 21 3545-5400

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Можно с животными
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Завтрак

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 2 793

Рейтинг TripAdvisor  4.0/5  Отзывов: 4 199

Сертификат качества 2024

Erick staff Grand Mercure

Примечание: Tripadvisor 5.0/5

Safari40829618637 Реальные отзывы TripAdvisor

Erick was very polite at the Grand Mercure and he makes the best drinks!!! He was very knowledgeable of the services that were available at the hotel. He presented himeself in a very professional manner. He worked in the bar area. He gave me adequate time to order and was very patient with my lack of the Portuguese language

Thank you for sharing your experience! We're thrilled to hear that Erick provided such outstanding service at the bar. It's great to know he was patient and accommodating, especially with language barriers. We look forward to welcoming you back for more delicious drinks and excellent service! Cheers!

Loved everything !

Примечание: Tripadvisor 5.0/5

renaudm692 Friends getaway - Реальные отзывы TripAdvisor

The breakfast was delicious ! Special mention for the Tapioca lady that prepares the best tapioca I had in Brasil, thanks for that !! The gym was very complete and the view over the Copacana bay is Insane, Sebastian the gym coach is very friendly and professional ! The swimming pool on the rooftop was breathtaking !

Thank you so much for your wonderful feedback, Renaud! We're thrilled to hear that you loved the breakfast and that the tapioca was a highlight for you—Alice will be delighted to hear your praise! It’s great to know you enjoyed the gym area and the equipment as well. The rooftop pool truly is a gem! We can’t wait to welcome you back for more breathtaking moments!

Good stay . Efficient

Примечание: Tripadvisor 5.0/5

Bertrand T Деловые путешественники - Реальные отзывы TripAdvisor

Good room service (Joelma +++). Good breakfast with plenty of space and good choices . Could do better on cappuccinos. Sauna is working. . Slow checkin , with long queues at times. Good location. Internet slow. Best view of Copacabana is from Gym. Windows could use a cleaning.

Thank you for your feedback! We’re glad to hear you enjoyed the room service from Joelma and found the breakfast to your liking. We appreciate your note on the cappuccinos matter and we will work on improving that. We're also looking into the check-in process to reduce wait times. It's great to know you enjoyed the gym's view of Copacabana! We'll address the internet speed to our IT team and the window cleaning for our conservation team as well. We hope to welcome you back for an even better experience!

Just okay

Примечание: Tripadvisor 3.0/5

vtvoyager Реальные отзывы TripAdvisor

Overall, my experience was below expectations. My Accor ALL Platinum benefits were not proactively provided. I had to ask for them and was actually blamed for having the do not disturb sign on my door as they apparently tried to deliver my welcome amenity. I was never told until I asked during my second day. I had an issue with room noise from the room above mine at around 23.00 on both nights of my stay. When I called the front desk, no one answered. The hotel needs to fix the peeling in the windows and breakfast food quality could be improved in terms of seasoning and quality. Despite my Accor ALL status, I still got charged for a bottle of water. Unlike the other hotel programs, no such thing as complimentary water or coffee/tea. On a more positive note, the location is great being so close to Copacabana beach. Check in staff was efficient and very attentive. The room and bed were cozy but the sound insulation was not the best.

Thank you for sharing your experience. I’m sorry to hear that your stay did not meet your expectations, especially regarding the noise issues from the room above. I understand how frustrating it can be when you’re not informed about amenities and when communication falls short. As a Platinum member, we take great care in providing all the benefits at our disposal. We respect the "Do Not Disturb" sign on your door to avoid causing any inconvenience. I hope that, despite the delay, the offered amenities were of value to you and that the room upgrade was satisfactory, even if the "noisy neighbor" caused some discomfort. I appreciate your feedback about the breakfast quality. We are always looking for ways to improve. It’s good to know you enjoyed our location and found the check-in staff attentive and efficient. Your comments will be addressed with the team to ensure a better experience in the future. We hope you might consider giving us another chance on your next visit. Thank you again for your insights.

Super recommended

Примечание: Tripadvisor 5.0/5

Jairo S Реальные отзывы TripAdvisor

Amazing breakfast and great service, just in front of Copacabana beach. The place is super clean and beautiful. If you pay attention, all plants are real and they keep it in very good condition, there are a lot of details in decoration that makes you feel you are in a top place.

Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our amazing breakfast and great service, as well as the beautiful view of Copacabana beach. It’s fantastic that you noticed the care we put into our plants and the attention to detail in our décor. We strive to create a top-notch experience for our guests, and your kind words truly motivate us. We hope to welcome you back soon for another memorable stay!

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 967 Отзывов 9.3/10 Расположение
  • 1 478 Отзывов 7/10 Номер
  • 1 654 Отзывов 8/10 Сервис
  • 95 Отзывов 3.6/10 Интернет
  • 986 Отзывов 8.8/10 Завтрак
  • 576 Отзывов 6.3/10 Чистота
  • 233 Отзывов 2.4/10 Бассейн
  • 35 Отзывов 3.6/10 Напитки

В сотрудничестве с Trustyou

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Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.