Grand Mercure SP Itaim Bibi 5 gwiazdki

Firstly as an All Accor member my reservation was upgraded from Superior to Deluxe. However, the room I was given overlooked a construction site which meant I was awoken every morning at the break of dawn. Lastly, I will never visit this hotel again, which included the brand itself. Concierge offered to order me a taxi to the airport. Once in the taxi, I observed the metre was not switched on. I ask the driver to rectify this, but he said its a fixed price of $R250. I asked to be returned to the hotel which he refused. I begged to be returned to the hotel but he continued driving away from the hotel. I had to use the opportunity once he stopped at the red traffic lights to literally jump out with my luggage into traffic. As a solo female traveller, this has been very traumatic. The entire vacation went well apart from that one moment. The Grand Mercure Hotel did not take care of me as a guest.

Went there for the F1 GP in Brazil and hit the jackpot. Great attending, great bedroom, great showers, a small gym but nice enough, great bar and a super attending. Everything that you ask for a place to stay during a marathon of events. The staff were super nice and even cheered for my Fluzão at the Libertadores final. 5 out 5. I'm back next year for sure

It is by all accounts a 4 star hotel with some excellent facilities; the gym was good for travellers and the swimming pool on the top floor very nice on those hot days in November. The room was very comfortable, the bed very relaxing and the breakfast excellent and very varied. The onsite restaurant was excellent and recommended. The location was very good, though be aware that there is no metro station nearby, so you will be dependent on taxis/uber. We had a balcony, which was a bonus. The air conditioning was excellent, very quiet and cooling. Minor downsides though - if you are coming here over the next 6 months (or more) be aware that there is a lot of construction immediately nearby on both sides of the hotel (as rather large buildings are going up judging from their footprints). During our stay, construction went on 24/7, and literally all one night was for concrete pouring! We were on the 20th floor and still could hear intrusive noise with the double glazed windows and door closed; I really pity those on any floors less than 5! Sadly, the hotel did not advertise the fact that construction was ongoing, and though it's not their fault that the construction firms are breaking the laws by continuing work after 10 p.m., they should have advertised this on their website so that travellers can make and informed choice and/or offer discounts. We also had downtime on the internet that affected our work plans on one day, and after a complaint, the hotel is to be congratulated for dealing with it professionally and offering us some compensation. The area of Itaim Bibi is lovely and safe. Finally, the staff, particularly at reception and the restaurant (both at breakfast and dinner) were friendly, helpful and professional.

This place was absolutely beautiful and being from Texas there was a big language barrier but the staff was so kind and understood us and did everything to make our stay comfortable. We will absolutely come back and I would recommend this place. The food and drinks were delicious and it was very modern as well.

Nice hotel in Sao Paulo business district. Rooms are spacious is a balcony. Price is reasonable. Staff very helpful. We could park in the parking lot under the hotel. The neighborhood has a few nice restaurants for lunch.