Grand Mercure Sao Paulo Vila Olímpia 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 606

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Grand Mercure Sao Paulo Vila Olímpia - Image 1
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Rua Olimpiadas 205, 04551 000 SÃO PAULO, Brazylia

Opis

O hotelu

  • Odnowione, przestronne, ekskluzywne pokoje. 49" smart TDS z kanałami w streamingu

  • Restauracja CipóRestô z zewnętrznym balkonem i kuchnią brazylijską

  • Mamy przestrzeń na wydarzenia firmowe i społeczne dla 600 osób

  • W pobliżu szpitale i przychodnie: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel z lądowiskiem dla helikopterów, 10 minut od lotniska Congonhas - SP

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Lokalizacja hotelu

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazylia

Pozycja GPS:-23.59563, -46.6845

Telefon
Faks +55 11 2161-4949

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 1 606

Ocena TripAdvisor  4.2/5  Liczba opinii: 1 448

Certyfikat Doskonałości 2025

A place where hospitality fades in the forgotten details

Ocena na stronie TripAdvisor 3.0/5

Javier R Opinia zatwierdzona w TripAdvisor

I completely agree with the comments made by Gratianne L. (Business traveler, stayed on 9/15/2025). I am currently staying at the Gran Mercure Vila Olimpia in São Paulo, and sadly, her words resonate with me in every corner of this experience. The location is excellent, the front desk welcome sincere and kind, and the breakfast more than acceptable. But once you close the door of your room, reality tells another story. The space itself is not the problem—the size is generous, the views are fine. What hurts is everything else: the bathroom walls scarred with stains and scratches, the loose sockets that whisper neglect, the absence of something as simple as an iron, which in almost any hotel allows a weary traveler to restore dignity to their clothes after a long journey. These may seem like small things, but it is always the details that speak the loudest. They are what transform a stay into either comfort or disappointment. A true 5-star experience is not built only on what shines at first glance, but on the quiet care given to what the guest discovers inside. Here, unfortunately, those details are forgotten, and with them, the magic of hospitality fades. I am supposed to stay here for 42 nights, but honestly, I don’t know if I will make it through the whole stay. It is day 1 (9/24/25) and I’m considering whether I should look for an alternative.

Dear javierrL927NJ, Thank you sincerely for taking the time to share such a detailed review of your stay. Your feedback is extremely valuable to us. We are glad to have learned about your impressions early on, which allows us to reach out and do everything possible to turn your experience around. It would truly be an honor if you chose to continue your stay with us, giving our team the opportunity to ensure that each day becomes more comfortable and positive. Please rest assured that we are committed to addressing your concerns with care and urgency. We're totally at your disposal. We look forward to making your time with us a much more pleasant and memorable experience. Marina Mello Hospitality Manager

on average

Ocena na stronie TripAdvisor 4.0/5

Mocreu Solo travel - Opinia zatwierdzona w TripAdvisor

I stayed here for a few days on business. It is a Mercure hotel, well-appointed and with friendly and courteous service. The rooms have a huge bed, are comfortable and clean. The bathroom has branded amenities, a strong shower and hot water. Breakfast and dinner are served with friendly and attentive service, and there are a variety of delicious buffet options. Any negative points? Yes. Check-in is slow, with a lot of bureaucracy and few staff. The location is in a non-tourist area.

Hello, Mocreu. Thank you for sharing your feedback with us. We're glad to know that you appreciated the comfort of our rooms, the quality of our amenities, and the warm service from our team throughout your meals. It's always rewarding to hear that these elements helped make your business trip more pleasant. Regarding the check-in experience, we sincerely apologize for the delay and any inconvenience caused. We’re continuously working to streamline our processes to ensure a more agile and efficient arrival for all our guests. As for the location, we’re proudly situated in São Paulo’s prime business district, offering convenience and proximity for those traveling on work-related matters. While it's not a traditional tourist area (though it is becoming one), it’s designed intentionally to cater to all of our guests. We appreciate your comments and hope to welcome you back soon for an even better stay. Warm regards, Erick Franco Customer Experience Manager

Stolen item from room

Ocena na stronie TripAdvisor 1.0/5

asanders915 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I left a pair of expensive earrings on the desk in my room on check out. I notified my colleague to go to my room to retrieve them. The hotel staff would not let them up in the room to go check. They left my phone number to contact when they were found and no phone call ever came. I returned to the hotel one week later and spoke to the manager and she said that they were never found. The person that cleaned the room stole them and the hotel never did anything to help me. Live and learn but please do not leave your room with anything of any value behind. You never know who goes in and out of your room. If it wasn’t for my company, I would never return to the hotel.

Hello, asandres915. We want to assure you that we did indeed call you using your and took your situation very seriously. We made every possible effort to locate your earrings, but unfortunately, they were not found. Please note that the accusation you made is serious, and we have complete confidence in our team. During our conversation, we also explained that, due to our hotel being at full occupancy, no one was allowed to enter the room you previously had occupied without proper authorization. Should you wish to discuss this matter further, we remain at your full disposal. Sincerely, Erick Franco Customer Experience Manager

Great breakfast!

Ocena na stronie TripAdvisor 4.0/5

K E Opinia zatwierdzona w TripAdvisor

Cipo staff for morning breakfast was a great start to each day. Thanks to both Maiara and Neiole for their wonderful service, morning smiles. Neiole makes greets you every morning with a smile and makes wonderful omelettes to start each day!

Hello, 354ke! Thank you so much for your kind words! We’re delighted to know you enjoyed the breakfast at Cipó and that our team made your mornings extra special. We’ll be sure to share your feedback with them – they’ll be thrilled to know their smiles and service brightened your day. We look forward to welcoming you again soon! Erick Franco Customer Experience Manager

Service at restaurant at breakfast Elaine, Manoel, Josue , always friendly and welcoming with a smile,, makes you c/back

Ocena na stronie TripAdvisor 5.0/5

anthony p Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Elaine and Manoel and Josue at breakfast today was an awesome experience, always .. they make you feel at home , every time .. they are an amazing the best team , i frequently visit Grand Mercure for work, breakfast for me is a must,, its like fam

Hello, Anthony! Thank you so much for your warm words and for highlighting the efforts of Elaine, Manoel, and Josue. We’re thrilled to know that their friendly and welcoming service has made each breakfast feel like home for you. Our team takes pride in creating a family-like atmosphere, and your feedback truly means a lot to us. We look forward to welcoming you back to Grand Mercure and to continuing to make each breakfast a special experience for you! Erick Franco Customer Experience Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 237 Liczba opinii 9.8/10 Lokalizacja
  • 546 Liczba opinii 6.4/10 Pokój
  • 813 Liczba opinii 8.7/10 Obsługa
  • 18 Liczba opinii 1.2/10 Internet
  • 340 Liczba opinii 9.2/10 Śniadanie
  • 247 Liczba opinii 8.6/10 Jedzenie
  • 180 Liczba opinii 6.8/10 Czystość
  • 131 Liczba opinii 7.5/10 Udogodnienia

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