メルキュール リオ ブティック コパカバーナ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,686 件のレビュー

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Avenida Atlantica, 2554, 2554, Copacabana, 22041001 リオデジャネイロ, ブラジル

説明

ホテルのその他の情報

  • 海を望むビーチフロントのホテル

  • コルコバードのキリスト像まで車で 25 分

  • シュガーローフマウンテンまで車で 20 分

  • 地下鉄Siqueira Campos駅まで徒歩9分

  • リオデジャネイロ - サントスデュモン空港から車で 15 分

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ホテル所在地

メルキュール リオ ブティック コパカバーナ

Avenida Atlantica, 2554, 2554, Copacabana
22041001 リオデジャネイロ
ブラジル

GPS:-22.97176, -43.18558

電話番号
ファックス +55 21 3545-5100

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

QCeviche! Rio

レストランには、コパカバーナビーチのボードウォークを眺められる魅力的な屋外テラスと、心地よく趣のある内装が施された屋内スペースの2つのダイニングエリアがあります。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,686 件のレビュー

トリップアドバイザーの評価  4.5/5  309 件のレビュー

2023エクセレンス認証

Not worth the effort.

トリップアドバイザーの評価 2.0/5

aarifakhtar Friends getaway - トリップアドバイザー認証口コミ

Good: 1. The food in the in-house Peruvian restaurant is amazing 2. “Some” of the staff members are very courteous and friendly 3. Location is great Bad: 1. They don’t care about your Accor status. You will be treated like any other guest. It doesn’t matter whether you’re gold or platinum. I asked for early check-in but wasn’t possible. I understand that but when I went to check-in at 2:50 PM then I was told that the check in is at 3 PM and I need to come back in 10 mins. If still understand but the tone was like “why are you here? Go away”. Same story for late check-out. I told them in advance but was told that it can only be done on day of checkout and on that day they just said sorry we have everything booked. Anyways, maybe I was in peak season but it was handled very badly. I didn’t feel like that they even tried to accommodate me. The issue was interaction not the final outcome. 2. Water kept dripping from the sink everyday and even after multiple discussions it was never resolved. Everyday I had to use multiple towels to cover the bathroom floor 3. The coffee machine in the restaurant stopped working during breakfast. When I asked them about it they said it is out of water and they can’t refill it for that day. It was at 9 am and the breakfast is till 10 am. Overall, I would say it is a like a 3-star hotel. There is nothing to rave about.

Dear aarifakhtar, Thank you for taking the time to share such detailed feedback about your stay. While we are glad to hear you enjoyed the food at our Peruvian restaurant and found some of our staff to be courteous, we sincerely apologize for the challenges you faced during your stay. Regarding your Accor status, we understand how important it is for our guests to feel valued, and we regret that we did not meet your expectations on this occasion. We will work closely with our team to ensure that all members are trained to provide exceptional service to all of our guests, regardless of the season. We also apologize for the maintenance issue with the sink and the inconvenience you experienced at breakfast. These are areas that we take seriously, and we will address them promptly to avoid any recurrence. Your feedback is essential in helping us improve, and we hope you will give us another opportunity to provide you with a much better experience in the future. Kind regards, Mercure Rio Boutique Team

Beautiful and amazing Rio❤️

トリップアドバイザーの評価 5.0/5

Robert R トリップアドバイザー認証口コミ

We had beautiful and amazing stay, The housekeeper ( Geane) was wonderful. Kept a room beautiful and cleanliness and felt every time coming back was smell and feel clean. Excellent work We visit Jesus and botanical garden , Sugarloaf and the museum

Hello Robert! Thank you so much for your lovely feedback! We're thrilled to hear that you had a beautiful and amazing stay with us in Rio. We're especially pleased to know that Geane made your experience even more pleasant. I'll make sure to pass along your kind words to her – she will be delighted to hear them! It sounds like you had a wonderful time exploring some of Rio's most iconic attractions. We hope your visit left you with many unforgettable memories! We can't wait to welcome you back for another fantastic stay. Warm regards, Mercure Rio Boutique Hotel Copacabana Team

お客さまの声 2.5/5

Nishizaki ファミリー - 確認済みレビュー すべて

予約していたtwinベッドルームが使えず びっくりしました

j. 様 この度は、Mercure Rio Boutique Copacabana でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Mercure Rio Boutique Hotel Copacabana Team

it was great for me to stay in this hotel😍

トリップアドバイザーの評価 5.0/5

975rafaellas Solo travel - トリップアドバイザー認証口コミ

I came to Brazil for the first time and chose a hotel near the most famous Copacabana beach! the location of the hotel is superb! the staff is friendly and always helpful! I always found my room clean, thanks to the staff for that. Thanks to Ariel for helping me with the phone problem, I dropped it on the beach and it stopped working.. I stayed in this hotel for 9 days, I had breakfast included! thank you to the bar staff and kitchen for the tasty breakfast! they were everything for a delicious breakfast. Honestly, it was amazing that I chose this hotel! I could take a taxi from here and get everywhere very quickly and at the beach I only had to cross the street and in 2 minutes I was on the beach!❤️❤️❤️I will recommend for all my friends 🤗

Dear Rafaella, We very much appreciate your comments regarding your stay at the Mercure Rio Boutique Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Uriel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Rio Boutique Hotel Copacabana Team

Repeat Customer

トリップアドバイザーの評価 5.0/5

jade9537 トリップアドバイザー認証口コミ

My fourth time staying here and after staying at many other places in Copa I wouldn't go anywhere else. The staff are all so warm and friendly and help you with anything you need, shout out to Luis who is always so welcoming and helpful. The hotel is beautifully decorated and the restaurant where breakfast is served means you can enjoy the hotels A+ location right in the middle of Copa every morning with your eggs and coffee.

Dear Jade Thank you so much for your kind review! It is always a pleasure to welcome you here at Mercure! We are thrilled to hear that Luiz made a difference during your time with us. we look forward to welcoming you back very soon! Best regards, Mercure Rio Boutique Hotel Copacabana Team

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 878 件のレビュー 9.7/10 ロケーション
  • 1,218 件のレビュー 6.2/10 客室
  • 1,343 件のレビュー 8.7/10 サービス
  • 29 件のレビュー 8.5/10 インターネット
  • 683 件のレビュー 8.2/10 朝食
  • 569 件のレビュー 4.1/10 快適さ
  • 502 件のレビュー 5.2/10 清潔さ
  • 319 件のレビュー 8.2/10 雰囲気

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周辺の他の施設

リオデジャネイロのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。