メルキュール リオ ブティック コパカバーナ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,323 件のレビュー

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Avenida Atlantica, 2554, 2554, Copacabana, 22041001 リオデジャネイロ, ブラジル

説明

ホテルのその他の情報

  • 海を望むビーチフロントのホテル

  • コルコバードのキリスト像まで車で 25 分

  • シュガーローフマウンテンまで車で 20 分

  • 地下鉄Siqueira Campos駅まで徒歩9分

  • リオデジャネイロ - サントスデュモン空港から車で 15 分

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ホテル所在地

メルキュール リオ ブティック コパカバーナ

Avenida Atlantica, 2554, 2554, Copacabana
22041001 リオデジャネイロ
ブラジル

GPS:-22.97176, -43.18558

電話番号
ファックス +55 21 3545-5100

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

QCeviche! Rio

レストランには、コパカバーナビーチのボードウォークを眺められる魅力的な屋外テラスと、心地よく趣のある内装が施された屋内スペースの2つのダイニングエリアがあります。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,323 件のレビュー

トリップアドバイザーの評価  4.5/5  446 件のレビュー

Great hotel

トリップアドバイザーの評価 5.0/5

Karen R トリップアドバイザー認証口コミ

My husband & I have been guests at Mercure Rio Boutique Copacobana for 3 nights and our stay has been great.Rooms are comfortable, bathroom big enough, and we have had a lovely side balcony view of Copacobana beach on the 10 th floor.The staff speak English well which is very helpful to us,and their service is amazing, especially Luiz,Nicolle,Thiago Kethelly and Tom.Thankyou all for a wonderful stay.

Dear Guest, Thank you very much for your kind words and for choosing Mercure Rio Boutique Copacabana for your stay. We are delighted to know that you and your husband had a great experience, enjoyed the comfort of the room, the balcony view, and especially the service provided by our team. Your compliments to Luiz, Nicolle, Thiago, Kethelly, and Tom will be shared with them — they will be very happy to hear this. It was a pleasure having you with us, and we truly hope to welcome you back soon for another wonderful stay in Rio. Warm regards, Mercure Rio Boutique Hotel Copacabana

Highly recommend the comfort, location & service

トリップアドバイザーの評価 5.0/5

MJGB62 トリップアドバイザー認証口コミ

Amazing place and location. If i returned to Rio and looked for a hotel i would definitely come back here. Excellent service. Friendly staff and very good breakfast. Unfortunately i must not recommend the Peruvian restaurant service and quality. We ate twice there and were not satisfied with the food, overpriced for this low quality. The beef was very hard almost impossible to chew. Disapointment

Dear Guest, Thank you for your feedback and for recommending our comfort, location, and service 😊 We’re very happy to know you enjoyed the hotel, the breakfast, and our team’s hospitality. We’re truly sorry to hear about your experience at the QCeviche! Rio. Your comments about the food quality and value have been shared with our management and culinary team so we can review and improve this point. We hope to have the opportunity to welcome you again and provide an even better experience on your next visit to Rio. Sincerely Yours, Mercure Rio Boutique Hotel Copacabana

Wonderful Stay - Will return again for sure!

トリップアドバイザーの評価 5.0/5

J M トリップアドバイザー認証口コミ

Location is perfect. Service, top notice. Everyone was so nice and accommodating to me. Before I forget… Mariana is AMAZING!!! I cannot stress this enough. She made sure I enjoyed my stay at the hotel. You can tell she loves her job and connecting with guests. I really appreciate her suggestions on great restaurants nearby to check out. I remember her from the hotel Instagram page promoting the hotel. I was so happy to meet her in person when I checked in to the hotel!

Hello, M. J M, Thank you very much for your wonderful review! We are delighted to know that you enjoyed our perfect location and that our team made you feel so welcome. A special thank you for highlighting Mariana — we are truly proud of her dedication and passion for guest service. We hope to welcome you back very soon for another great stay at Mercure Boutique Copacabana. Kind regards, Mercure Boutique Copacabana Team

Cozy and Warm

トリップアドバイザーの評価 5.0/5

Bilgesu A トリップアドバイザー認証口コミ

I was very comfortable, the location was great and the staff was extremely friendly. Especially Duda made my stay even better since she was speaking my language (Turkish) which is a rare occasion in Brazil!

Dear M. Bilgesu A , Thank you very much for your kind feedback! We are delighted to know that you felt comfortable, enjoyed our great location, and experienced the friendliness of our team. A special thank you for mentioning Duda — we are very proud of her and happy to hear that speaking your language made your stay even more special. We truly hope to welcome you back soon! Kind regards, Mercure Boutique Copacabana Team

An exceptional example of empathy, professionalism, and outstanding service

トリップアドバイザーの評価 5.0/5

267matthewo トリップアドバイザー認証口コミ

My experience with Mercure Rio Boutique Hotel Copacabana was nothing short of exceptional — even before my stay began. Due to an unexpected medical emergency in my family, we were forced to cancel part of a non-refundable reservation at the last minute. Situations like this are always stressful, emotional, and difficult, and this is exactly where true hospitality shows itself. From the very first email, Larissa Marçal, from the reservations team, stood out for her kindness, sensitivity, patience, and professionalism. She followed my case closely, answered every message promptly, and handled a complex situation with genuine care and humanity. Despite the strict booking conditions and the high-season period (New Year’s in Copacabana), Larissa and the hotel team went above and beyond expectations. Not only was the cancellation handled with transparency and respect, but the refund was processed correctly and confirmed, which brought enormous relief to my family during a very challenging time. This level of empathy is rare and deserves recognition. Although the circumstances prevented us from using all the rooms, this experience left an extremely positive impression. It reinforced my trust in the Mercure brand and, above all, showed that this boutique hotel truly values its guests as people — not just reservations. I would like to personally thank Larissa Marçal for her outstanding support. She is a true asset to the hotel, and her dedication absolutely deserves praise and recognition. I would not hesitate to recommend Mercure Rio Boutique Hotel Copacabana to anyone — and I look forward to staying there in the future under happier circumstances. Thank you for setting such a high standard of customer care. 🌟

Dear Matthew, Thank you very much for sharing such a heartfelt and meaningful review. We are truly honored by your words and deeply grateful for your trust in Mercure Rio Boutique Hotel Copacabana. We are sincerely sorry for the difficult circumstances you and your family faced, and we hope everything is now improving. In moments like these, empathy and understanding are essential, and we are extremely proud of Larissa and our reservations team for providing the care, sensitivity, and professionalism you described. Your recognition of Larissa’s dedication means a great deal to us. We will certainly share your message with her and the entire team — feedback like yours reinforces our commitment to treating every guest with genuine respect and humanity. Even though your stay could not take place as planned, we are very happy to know that this experience strengthened your confidence in our brand. We truly look forward to welcoming you in the future, under much happier circumstances. Thank you once again for your kind words and recommendation. Warm regards, Mercure Rio Boutique Hotel Copacabana Team

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 694 件のレビュー 9.6/10 ロケーション
  • 975 件のレビュー 5.8/10 客室
  • 1,013 件のレビュー 8.4/10 サービス
  • 31 件のレビュー 5.5/10 インターネット
  • 510 件のレビュー 7.8/10 朝食
  • 485 件のレビュー 3.5/10 快適さ
  • 352 件のレビュー 4.5/10 清潔さ
  • 227 件のレビュー 7.8/10 雰囲気

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