ノボテルリオデジャネイロレメ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,795 件のレビュー

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Rua Gustavo Sampaio, 320, 22010010 リオデジャネイロ, ブラジル

説明

ホテルのその他の情報

  • 館内のゲームエリアをお楽しみいただけるホテル

  • 屋上から夕日を一望できる環境で、素晴らしい体験をお楽しみください。

  • サントスデュモン空港に近いホテルで、車で 15 分です。

  • カーニバルと大晦日を思い切り楽しめる最高のロケーション

  • リオデジャネイロにある、ペット同伴可能なホテルです。10 kg までの犬を同伴できます。

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ホテル所在地

ノボテルリオデジャネイロレメ

Rua Gustavo Sampaio, 320
22010010 リオデジャネイロ
ブラジル

GPS:-22.96197, -43.16854

電話番号
ファックス +55 21 3545-5301

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

POTY RESTAURANT

With its first-class service, the Poty is one of Leme's most traditional restaurants, serving contemporary cuisine in a refined atmosphere. It offers buffet and à-la-carte options and is renowned for its hearty breakfasts and Sunday brunches.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.3/5  2,795 件のレビュー

トリップアドバイザーの評価  4.8/5  3,949 件のレビュー

Highly recommend!

トリップアドバイザーの評価 5.0/5

tharsilab2022 トリップアドバイザー認証口コミ

Novotel Leme is in a perfect location, close to everything, very nice amenities and amazing staff. special shout out to Lukas and Rachel in the reception, the went above and beyond to help us have a great experience in the hotel and in Rio. I recommend their tours. Also, Claudia, who helped us during breakfast was the sweetest and most dedicated person. We were in a group of 14 people, 4 families, loved all of it!

Not a 4 stars experience

トリップアドバイザーの評価 2.0/5

Trek56581504851 トリップアドバイザー認証口コミ

This Summer I was at Novotel Leme at the Copacabana. The hotel is not direct at the Copacabana as might be suggested but one street back. The 4 stars are not “European Standard” I would suggestie 2/3 stars. The staff speaks English at the frontdesk but the others don’t. The rooms are clean, but also out dated and very nosy. There were some people playing loud music and have a party for 3 days in a row till deep into the night. When I complained about this, the staff at the front desk suggested to move us to another room rather than speaking to the people above our room. I was robbed of my phone in the center part of Rio. I asked for help at the front desk. They gave me (the wrong) directions to the police station but no further sympathy or support. When we came back no apologies for giving us the wrong directions and the made additional costs. The breakfast is very nice but also very crowdy. Like I said, maybe we are ‘spoiled’ in Europe but this is not a 4 star experience.

Dear Guest Thank you for sharing your feedback regarding your stay during the summer. We sincerely regret that your experience did not meet the expectations of a four star hotel. While our team often suggests moving rooms to provide immediate comfort, we understand that addressing the source of the noise is equally important. Your comments regarding the room condition and the language barrier with our non front desk staff have been noted for our continuous training and improvement plans. It is distressing to know that you did not feel properly supported by our team during such a difficult time. , and we offer our sincerest apologies for the additional stress this caused you. This does not reflect the level of care we strive to provide. We are glad you enjoyed the breakfast selection, though we apologize for the crowding during the busy summer period. Your feedback is invaluable as it helps us identify where we must improve to reach the standards our guests expect. Cordialmente,

Lacking in a few areas

トリップアドバイザーの評価 3.0/5

Lisa W トリップアドバイザー認証口コミ

Pros Hotel in good location close to Leme beach and an abundance of cafes and restaurants. Clean and hygienic hotel which smells lovely when you enter the lobby. Good breakfast with plenty of choice and efficient service. Lovely roof top bar with phenomenal views of the beach and Corcovado. Clean roof top pool (although it could be bigger) Good sized bathroom in room. Children's play area in the lobby. Cons There is a homeless community opposite the hotel, and there were undesirables hanging around the entrance to the hotel when we arrived (in fact, we thought it was a hostel on arrival). Reception staff are efficient but clinical. They do not go the extra mile to ensure a welcoming stay. (Be prepared to carry your own luggage up the front steps even if staff are sat there doing nothing). There are insufficient lifts for 20 floors, which results in a lot of wasted time hanging around. Room service is lacking. Food cold, night-time service manager was unbelievably rude. Food presentation dreadful. We stayed at the hotel on 2 separate occasions during a tour. The first time we had a small basic room, which was quite battered (this hotel had the smallest rooms we stayed in in Brazil). The second time, we had a nicer, lighter room, but we had a restless night as the air con would not go below 24 degrees, and the room was like a sauna. This hotel could be a little gem with a few obvious changes.

Location Great

トリップアドバイザーの評価 3.0/5

Ann C トリップアドバイザー認証口コミ

Arrived here from Buenos Aires where we were staying in the Palladio MG gallery hotel 4 star. This was booked also as a 4 star . The difference was vast . Location is great right near Leme and Copacabana beach . However our superior room was basic. Towels were scratchy and thin . Room was very dated and walls were very thin and noisy. Air con was ok as was shower but no shower gel. Had to ask for our room to be serviced and to have clean towels as these were too thin to be used twice. This did not happen despite seeing the cleaning people servicing other rooms around our room but not ours. Had to complain twice . The breakfast was average and plenty . I would say this is more of a 2/3 star hotel and this is an honest review.The rooftop pool was small but ok .

No - Novotel for us!

トリップアドバイザーの評価 2.0/5

Loviechop トリップアドバイザー認証口コミ

Arrived early on a Saturday morning and the hotel were always kind enough to store our bags for us while we potted round Rio and travelled across Brazil. Check-in was terribly painful and if there was a big queue, you could be there for a while! The lifts were also interesting involving a lengthy wait and only taking you to certain floors )one lift only road to the top floor! - Tip more lifts can be found round by the ground floor toilet area) Rooms were comfortable, but the bathroom area had sharp corners while entering the shower that caught me off guard. We ordered from the 24 hour room service late one evening, only to be called 45 minutes later, to be informed our order wasn't available which was disappointing. On the positive side the rooms were nice and clean and the location was great on Copacabana Beach. They were great pool parties on the top floor bar on the evenings we were there and the food was okay in the restaurant for breakfast, although they did run out on both of Bowles on frequent occasions.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,062 件のレビュー 9.5/10 ロケーション
  • 1,581 件のレビュー 6.5/10 客室
  • 1,922 件のレビュー 8.3/10 サービス
  • 27 件のレビュー 8.1/10 インターネット
  • 1,084 件のレビュー 8.6/10 朝食
  • 789 件のレビュー 5.8/10 設備
  • 590 件のレビュー 5.6/10 清潔さ
  • 312 件のレビュー 9.8/10 ビーチ

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