Mövenpick Surabaya City

Avis-klantbeoordeling (ALL beoordeling) 4.7/5 783 beoordelingen

Mövenpick Surabaya City - Image 1
Mövenpick Surabaya City - Image 2
Mövenpick Surabaya City - Image 3
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Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

Onze accommodaties

Take advantage of our Flight + Hotel offers

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Hotel locatie

Mövenpick Surabaya City

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesië

Gps:-7.314266, 112.734917

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • Roomservice

MARGO7 RESTAURANT

Restaurant Patita serveert een selectie authentieke Indonesische, Aziatische en westerse gerechten via een buffet en een à-la-cartemenu.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.7/5  783 beoordelingen

TripAdvisor score  5.0/5  273 beoordelingen

Certificaat van uitmuntendheid 2023

Een prima hotel zowel de lokatie als verblijf

Avis-klantbeoordeling 4.5/5

Roy Stellen - ALL bevestigde berichten

Alle personeelsleden verlenen uitstekende service. Zeer klantgericht (correct, vriendelijk) Van harte aanbevolen.

Geachte ROY K., Wij stellen uw opmerkingen over uw verblijf in Mövenpick Surabaya City erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Eksi Ayuningtyas General Manager

great hotel and great service at surabaya

Tripadvisor-waardering 5.0/5

DoryS484 Soloreis - Gecertificeerde beoordeling door TripAdvisor

Great hotel with great facilities and excellent service. I got a last-minute upgrade to room 1905 with a city view. The room is clean and big enough for me. Breakfast is great and has many options. They give afternoon tea that's so nice after a hectic meeting all day. It really made my day. thank you for all of the staf for being so helpful and great service

Dear Mr Dory, We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

CLEAN. IMPRESSIVE SOUND PROOF WINDOW

Tripadvisor-waardering 5.0/5

didikkwok Gecertificeerde beoordeling door TripAdvisor

VERY CLEAN, WELL DESIGNED. Large size room, giant size bed, clean, comfort. Windows are great sound proofed, so traffic noise doesn't matter at all. Breakfast quality is decent. Thanks to restaurant staff Ms Dhea for serving us very very well. Location is a bit far from city center

Didikkwok yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mövenpick Surabaya City. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Eksi Ayuningtyas General Manager

A great stay!

Tripadvisor-waardering 5.0/5

302libbyc Gecertificeerde beoordeling door TripAdvisor

A great stay in Movenpick Surabaya City. Clean and comfortable rooms with great AC and wifi. The team are super friendly and the breakfast is a delicious spread. We even enjoyed a massage and a dip in the pool. Location is convenient, close to the airport and in the business district. Thanks so much team!

Dear 302libbyc, We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

AVERAGE

Tripadvisor-waardering 2.0/5

thebas2016 Stellen - Gecertificeerde beoordeling door TripAdvisor

This is definitely not a hotel catered to foreigners. Firstly, the toilet was not clean. There were molds on the shower tray wall. Toilet bowl had some faeces stuck and had NO BIDET SPRAY. Hotel manager insensitively said only suites have bidet spray. So the rest who have gotten a less premium room have to wash their backside at the shower tray. Breakfast has limited variety and it was not even palatable except for sandwiches set. Although we informed the restaurant that we do not eat beef, they still served us sandwiches with beef and lied that they are not beef. We tld the staff to double check before confirming and it turned out to be beef. Upon learning abt the incident, the manager Cicik was kind enough to prepare breakfast for us the following day with chicken sandwiches. However, history repeated itself for the following day's breakfast. This shows that the manager did not brief her staff. Additonally, we asked for a bucket of ice at night. At first, they said that the bar was closed so there was NO ICE. After further explanation and multiple requests, they provided a bowl of ice. When we feedback why it was not served in a metal container, then eventually a metal bucket of ice was served.However, there were some pleasant times like they did serve me cake and small deco for my birthday. I do appreciate those gestures but overall the service was just mediocre. I will not say this is a 5 star hotel. To be very honest, it is a hotel to cater for transit purposes.

Dear Theba S, Thank you for taking the time to provide your valuable feedback regarding your recent stay with us here at Mövenpick Surabaya City. We strive to provide a high level of service and comfort, and we are sorry that that was not the experience you received during your stay. We understand how important it is for travelers to feel welcomed and comfortable when staying away from home. We take all feedback very seriously as it helps us to improve our services for future guests. We would like to thank you for your kind words in regards to the cake and decorations provided on your birthday; we are so pleased that it was appreciated. At Mövenpick Surabaya City, we believe in delivering a personalised hospitality experience for each of our guests, and we are committed to making sure our guests have an enjoyable stay with us. We value all guest feedback as part of our continuous improvement process, and thank you for providing yours. We hope that you will give us another chance in the future, so that we may have the opportunity to provide you with a more satisfactory experience. Please do not hesitate to contact me directly should you require any assistance prior or during your stay – I would be delighted to help. Sincerely yours, Eksi Ayuningtyas General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 110 beoordelingen 6/10 Locatie
  • 443 beoordelingen 8.9/10 Kamer
  • 673 beoordelingen 9.1/10 Service
  • 8 beoordelingen 8.1/10 Wifi
  • 295 beoordelingen 8.6/10 Netheid
  • 147 beoordelingen 9.1/10 Sfeer
  • 144 beoordelingen 7.8/10 Ontbijt
  • 10 beoordelingen 3.4/10 Wellnessruimte

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