Dear Mr Van d. Z., Thank you so much for your wonderful words and for capturing the essence of your stay with us so beautifully. Reading your appreciation for our spacious, authentically furnished rooms brings us immense satisfaction. We take great care in honoring the architectural integrity and historic charm of this landmark, ensuring that every detail evokes the timeless elegance of a bygone era while offering complete comfort. I was especially delighted to read your note regarding our morning interaction. Coming by the tables to share a warm greeting with our guests is a tradition I cherish deeply, as true hospitality is built on genuine human connection. Knowing that this touch, along with the friendly attentiveness of our team and the vibrant morning spread, made you feel so thoroughly looked after is the greatest reward we could ask for. We are truly honored to have been part of your journey, and our entire team looks forward to welcoming you back to our historic oasis very soon. Warmest regards, Kahar Salamun General Manager

Dear Mr Oscar V. G. , On behalf of everyone at Hotel Majapahit Surabaya - MGallery Collection, please accept our heartfelt gratitude for your magnificent review. Your words truly touched us. "Stepping back in time" is exactly the feeling we hope to create the moment our guests walk through our doors. Since 1910, Hotel Majapahit has stood as a witness to history, and we take immense pride in preserving its iconic Art Deco architecture and the subtle touch of Dutch colonial elegance. To hear that you felt the history reflected in everything and that our restoration has been done beautifully is the greatest compliment to our team. We are equally delighted that you enjoyed the comforts of your stay. From the spacious rooms and comfortable beds to the sublime amenities - our swimming pool, gym, and spa - and the tranquility of our beautiful gardens, we strive to offer a perfect harmony between heritage and modern luxury. Thank you for your "Highly recommended". It is an honor that motivates us to continue upholding the legacy of this historic landmark while providing heartfelt Indonesian hospitality. We sincerely hope to have the pleasure of welcoming you back to Hotel Majapahit Surabaya - MGallery Collection for another journey through time. With warmest appreciation, Kahar Salamun General Manager

Dear Keersmaekers, Thank you for taking the time to share your review with us. While we are delighted that you found our property to be a beautiful hotel, we are truly sorry to learn that certain areas did not meet your expectations. We appreciate your honest feedback regarding the condition of our swimming pool and bathhouse. Maintaining the historic charm of our heritage property while ensuring modern comfort is a top priority, and your comments have been shared directly with our maintenance and management teams to address these areas for improvement. We hope you will give us another opportunity in the future to provide you with a fully refreshed and exceptional experience. Sincerely, Kahar Salamun General Manager.

Dear Van H., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Noordzij T., Thank you for sharing your experience! There’s really nothing quite like having a spacious room just steps away from the pool, and we're so glad you loved it. We truly appreciate your feedback and look forward to hosting you again for another relaxing getaway! Sincerely, Kahar Salamun General Manager.

Dear Hartkamp, Thank you so much for taking the time to share such a glowing review! We are absolutely thrilled to hear that you enjoyed every aspect of your stay with us. It is wonderful to know that our dedicated team made you feel welcome and that the surprise room upgrade added an extra touch of magic to your arrival. There is nothing quite like finding a peaceful sanctuary in the heart of a bustling city, and we are so glad our courtyard provided that perfect oasis for you to unwind with a drink. Combined with our prime location and delicious culinary offerings, we are delighted that your time at Hotel Majapahit was truly special. It was an absolute pleasure hosting you, and we cannot wait to welcome you back to our historic oasis for another wonderful stay! Warmest regards, Kahar Salamun General Manager.

Dear Holterman, Thank you for sharing your feedback following your recent stay. We are delighted that you enjoyed our beautiful historic property and our prime location in the heart of the city. It is wonderful to hear that you had a great experience with our reception team and found your room to be excellent. We are also pleased that you enjoyed your dining experience at Indigo. We appreciate your constructive notes regarding our culinary offerings and the availability of pool furniture; please rest assured that your suggestion for more daybeds by the pool has been noted and will be taken into account as we look for ways to enhance our guests' relaxation experience. Additionally, we are always striving to refine our authentic Indonesian dishes, and your feedback will be shared with our culinary team to help us improve. It was a pleasure to host you, and we look forward to welcoming you back to our historical sanctuary for an even better stay in the future! Warm regards, Kahar Salamun General Manager.

Dear Marlies Slegers, Thank you so much for sharing such a heartwarming and touching review with us! We are deeply moved to hear that after seeing our hotel in passing during your youth as an expat, you finally had the opportunity to stay with us. Knowing that experiencing our rich history and spending a night here felt truly special and like a '"gift" means the world to our entire team. It was an absolute privilege welcoming you through our doors at last, and we eagerly look forward to hosting you again for many more wonderful stays in our historic sanctuary! Sincerely, Kahar Salamun General Manager.

Dear Leenders, Thank you so much for taking the time to share your review with us! We are delighted to hear that you were pleasantly surprised by the spaciousness of your accommodations and our charming colonial decor, which we take great pride in preserving. It was an absolute pleasure hosting you, and we eagerly look forward to welcoming you back to our historic sanctuary soon! Sincerely, Kahar Salamun General Manager.

Dear Artemi O., Thank you so much for this glowing and detailed review! We are absolutely thrilled to read your kind words. Knowing that you found the rooms exceptionally comfortable, enjoyed our lush inner gardens, and made the most of our fully equipped spa means a great deal to our entire team. We take immense pride in curating every detail of the guest experience, so knowing that even our wooden waste bins caught your eye and added to the aesthetic charm of your stay is wonderful to hear! Ranking us among the most beautiful hotels you have ever visited is the highest compliment we could hope to receive. Thank you for choosing to stay with us. It was an absolute pleasure to host you, and we look forward to welcoming you back to our historic sanctuary whenever your travels bring you to Surabaya. Warm regards, Kahar Salamun General Manager.

Dear Marc A. B., Thank you so much for your wonderful review! We are delighted to hear that you appreciated our commitment to preserving the classic, historic elements that give our hotel its unique character. Knowing that our team made you feel welcome with their friendly and attentive service, and that you thoroughly enjoyed an excellent breakfast, is the best feedback we could ask for. It was a true pleasure to host you, and we look forward to welcoming you back for another memorable stay whenever you are next in Surabaya. Warm regards, Kahar Salamun General Manager

Dear Van M., Thank you so much for your kind words and for choosing to stay with us! We are thrilled to hear that your single night with us was absolutely perfect and that you enjoyed our central location, service, as well as our food and beverage offerings. At the same time, we sincerely appreciate you sharing your perspective on the scoring. We always strive to ensure our numerical ratings truly reflect the wonderful experience our guests describe. Your feedback is invaluable in helping us align our scoring metrics with the high standard of satisfaction you felt during your stay. Thank you again for your visit, and we hope to welcome you back for a much longer stay next time so you can fully enjoy everything our historic property has to offer! Sincerely, Kahar Salamun General Manager.