Dear Keersmaekers, Thank you for taking the time to share your review with us. While we are delighted that you found our property to be a beautiful hotel, we are truly sorry to learn that certain areas did not meet your expectations. We appreciate your honest feedback regarding the condition of our swimming pool and bathhouse. Maintaining the historic charm of our heritage property while ensuring modern comfort is a top priority, and your comments have been shared directly with our maintenance and management teams to address these areas for improvement. We hope you will give us another opportunity in the future to provide you with a fully refreshed and exceptional experience. Sincerely, Kahar Salamun General Manager.

Dear Van H., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Noordzij T., Thank you for sharing your experience! There’s really nothing quite like having a spacious room just steps away from the pool, and we're so glad you loved it. We truly appreciate your feedback and look forward to hosting you again for another relaxing getaway! Sincerely, Kahar Salamun General Manager.

Dear Hartkamp, Thank you so much for taking the time to share such a glowing review! We are absolutely thrilled to hear that you enjoyed every aspect of your stay with us. It is wonderful to know that our dedicated team made you feel welcome and that the surprise room upgrade added an extra touch of magic to your arrival. There is nothing quite like finding a peaceful sanctuary in the heart of a bustling city, and we are so glad our courtyard provided that perfect oasis for you to unwind with a drink. Combined with our prime location and delicious culinary offerings, we are delighted that your time at Hotel Majapahit was truly special. It was an absolute pleasure hosting you, and we cannot wait to welcome you back to our historic oasis for another wonderful stay! Warmest regards, Kahar Salamun General Manager.

Dear Holterman, Thank you for sharing your feedback following your recent stay. We are delighted that you enjoyed our beautiful historic property and our prime location in the heart of the city. It is wonderful to hear that you had a great experience with our reception team and found your room to be excellent. We are also pleased that you enjoyed your dining experience at Indigo. We appreciate your constructive notes regarding our culinary offerings and the availability of pool furniture; please rest assured that your suggestion for more daybeds by the pool has been noted and will be taken into account as we look for ways to enhance our guests' relaxation experience. Additionally, we are always striving to refine our authentic Indonesian dishes, and your feedback will be shared with our culinary team to help us improve. It was a pleasure to host you, and we look forward to welcoming you back to our historical sanctuary for an even better stay in the future! Warm regards, Kahar Salamun General Manager.

Dear Marlies Slegers, Thank you so much for sharing such a heartwarming and touching review with us! We are deeply moved to hear that after seeing our hotel in passing during your youth as an expat, you finally had the opportunity to stay with us. Knowing that experiencing our rich history and spending a night here felt truly special and like a '"gift" means the world to our entire team. It was an absolute privilege welcoming you through our doors at last, and we eagerly look forward to hosting you again for many more wonderful stays in our historic sanctuary! Sincerely, Kahar Salamun General Manager.

Dear Leenders, Thank you so much for taking the time to share your review with us! We are delighted to hear that you were pleasantly surprised by the spaciousness of your accommodations and our charming colonial decor, which we take great pride in preserving. It was an absolute pleasure hosting you, and we eagerly look forward to welcoming you back to our historic sanctuary soon! Sincerely, Kahar Salamun General Manager.

Dear Artemi O., Thank you so much for this glowing and detailed review! We are absolutely thrilled to read your kind words. Knowing that you found the rooms exceptionally comfortable, enjoyed our lush inner gardens, and made the most of our fully equipped spa means a great deal to our entire team. We take immense pride in curating every detail of the guest experience, so knowing that even our wooden waste bins caught your eye and added to the aesthetic charm of your stay is wonderful to hear! Ranking us among the most beautiful hotels you have ever visited is the highest compliment we could hope to receive. Thank you for choosing to stay with us. It was an absolute pleasure to host you, and we look forward to welcoming you back to our historic sanctuary whenever your travels bring you to Surabaya. Warm regards, Kahar Salamun General Manager.

Dear Marc A. B., Thank you so much for your wonderful review! We are delighted to hear that you appreciated our commitment to preserving the classic, historic elements that give our hotel its unique character. Knowing that our team made you feel welcome with their friendly and attentive service, and that you thoroughly enjoyed an excellent breakfast, is the best feedback we could ask for. It was a true pleasure to host you, and we look forward to welcoming you back for another memorable stay whenever you are next in Surabaya. Warm regards, Kahar Salamun General Manager

Dear Van M., Thank you so much for your kind words and for choosing to stay with us! We are thrilled to hear that your single night with us was absolutely perfect and that you enjoyed our central location, service, as well as our food and beverage offerings. At the same time, we sincerely appreciate you sharing your perspective on the scoring. We always strive to ensure our numerical ratings truly reflect the wonderful experience our guests describe. Your feedback is invaluable in helping us align our scoring metrics with the high standard of satisfaction you felt during your stay. Thank you again for your visit, and we hope to welcome you back for a much longer stay next time so you can fully enjoy everything our historic property has to offer! Sincerely, Kahar Salamun General Manager.

Dear Danielle W., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies and your comments are extremely valuable to us. It is unfortunate to know that we fell short on this occasion. I sincerely hope that we could restore your confidence in us again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Kahar Salamun General Manager.

Dear Overakker, Thank you so much for this fantastic review! We are thrilled to hear that you enjoyed our facilities, from the pool and spa to the restaurant. It is especially wonderful to know that our team went above and beyond to assist you with your laundry and shoe cleaning, we truly believe that thoughtful attention to these little details makes all the difference. We are also glad that our team could take good care of you with a breakfast pack for your early 5:00 AM departure to the airport. Early flights can be quite a rush, so making sure you started your journey well-fed is important to us! Thank you for calling us a top hotel. It was an absolute pleasure to host you, and we look forward to welcoming you back for another seamless stay whenever you are next in Surabaya! Warm regards, Kahar Salamun General Manager.

Dear Huits, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery Collection. Thank you so much for your kind words! We are truly delighted to hear that you had such a wonderful experience and that you consider our hotel one of the most beautiful you have ever stayed in. It is always a pleasure to hear that our guests appreciate the unique character and history of our property. We look forward to welcoming you back to Surabaya for another memorable stay soon. Sincerely, Kahar Salamun General Manager

Dear Henri W. V. S., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies and your comments are extremely valuable to us. It is unfortunate to know that we fell short on this occasion at some point. I sincerely hope that we could restore your confidence in us again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Kahar Salamun General Manager

Dear Pty v. d. B., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear guus V., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Frans B., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun - GM