プルマン ベルリン Schweizerhof

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,942 件のレビュー

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プルマン ベルリン Schweizerhof - Image 1
プルマン ベルリン Schweizerhof - Image 2
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Budapester Str. 25, 10787 ベルリン, ドイツ

説明

ホテルのその他の情報

  • 動物園に位置し、クアフュルステンダームから歩いてわずか数分の場所にあります。

  • 全館、無料のWi-Fiをご利用いただけます

  • 自然光の入るフレキシブルカンファレンスルーム（18室）、一部はテラス付きです

  • ホテルのに直結した駐車場

  • Fit&SPA - プール付きラウンジ

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

プルマン ベルリン Schweizerhof

Budapester Str. 25
10787 ベルリン
ドイツ

GPS:52.506158, 13.343712

電話番号
ファックス +49 30 26961000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

BLEND BERLIN KITCHEN AND BAR

ベルリン料理のレストラン・バー、「ブレンド」は、ベルリンの多様性にインスパイアされた、メルティングポットとしてのベルリンの精神を反映したレストランです。現代的で、都会的で、クリエイティブな工夫が施されております。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,942 件のレビュー

トリップアドバイザーの評価  4.5/5  4,455 件のレビュー

2024エクセレンス認証

No wifi

トリップアドバイザーの評価 2.0/5

MuzzNZ ビジネス - トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to provide this feedback. We regret to hear that your stay was marred by issues regarding our internet connectivity. We understand how essential reliable internet service is, especially for our business travelers, and we sincerely apologize for the inconvenience this caused you and your colleagues. Our aim is to provide seamless amenities and the fact that this was not delivered is disappointing for us as well. Moreover, we are sorry to hear that your interactions with our management team did not reflect the high standards of hospitality we strive to uphold. Empathy and professionalism are core values we aim to embody in all guest interactions, and it is clear from your feedback that we have fallen short in this instance. We will reflect on this feedback to ensure it serves as a learning opportunity for our team. Finally, we apologize if our response to your concerns came across as dismissive or aggressive. This is certainly not the impression we wish to convey, and we take your comments seriously. Our guests' satisfaction is paramount, and we regret that we were not able to provide you with the level of service you expected and deserve. We look forward to welcoming you very soon. Best regards, Hotel Pullman Berlin Schweizerhof

VERY NICE AND PLEASANT STAY

トリップアドバイザーの評価 5.0/5

Jacques P ビジネス - トリップアドバイザー認証口コミ

Dear Jacques, Thank you for sharing your positive review. We are thrilled to hear that your stay with us was a remarkable one. We are pleased that you appreciated our central location close to the bustling shopping districts, our hotel's contemporary design with creative flair, and our commitment to maintaining a clean and welcoming environment. It is fantastic that the atmosphere of our bar and restaurant, as well as the attentive service from our reception and bellman, contributed positively to your experience. We're always aiming to provide an exceptional service that makes every stay memorable. We look forward to seeing you again soon. Best regards, Hotel Pullman Berlin Schweizerhof

Ensure that your room is in the hotel building and not in the neighbouring building!

トリップアドバイザーの評価 2.0/5

SKNA ファミリー - トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to provide this feedback. We are delighted that you found our service to be commendable and that our breakfast selection impressed you, with options like our live cooking station, vegan corner, and sparkling wine to start your day on a high note. However, we are deeply sorry to hear about your dissatisfaction with the room allocation, particularly regarding the location of the deluxe suite. While our goal is to provide a comfortable and enjoyable experience for all our guests, it appears that we missed the mark in this instance. Moreover, we understand that the accessibility of the room presented a challenge, especially for your elderly family members. We sincerely apologize for any inconvenience this has caused. Please know that our team is dedicated to ensuring the comfort and satisfaction of our guests, and we regret that we did not meet your expectations. Nonetheless, we are pleased that the overall impression of our hotel was positive. The central location near KaDeWe, the shopping street Ku'damm, and Potsdamer Platz is indeed one of our highlights, offering our guests an ideal base for exploring the beautiful city of Berlin. We look forward to welcoming you very soon. Best regards, Hotel Pullman Berlin Schweizerhof

Charged Twice and stitt no refund

トリップアドバイザーの評価 1.0/5

David B トリップアドバイザー認証口コミ

Dear Davidbd, Thank you for taking the time to share your feedback. We are deeply concerned to read about the issues with the billing for your stay. It is of utmost importance to us that billing is clear and accurate, and we apologize for any inconvenience caused. We understand that such situations can impact your overall memory of your visit, and for that, we are truly sorry. Your experience is not reflective of the high standards we set for ourselves at Pullman Berlin Schweizerhof. Rest assured, we are looking into the matter with the highest priority to ensure that the double charge is rectified and that you receive the necessary refund. We appreciate your patience and understanding as we work to resolve this. Should you wish to discuss this further or require any assistance, please do not hesitate to reach out directly to our front desk team at +49 30 26960 or via email at h5347@accor.com. We are committed to providing our guests with exceptional service, and we take feedback like yours seriously in our ongoing efforts to improve. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Hotel Pullman Berlin Schweizerhof

Very stressful experience

トリップアドバイザーの評価 1.0/5

Chris B ファミリー - トリップアドバイザー認証口コミ

Dear Chris, Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you faced during the payment process and the subsequent communication challenges. It is concerning to learn of the situation regarding the additional charges and lack of timely response. We understand how frustrating this must be for you and your party. We take such matters very seriously and are looking into the circumstances to prevent such an occurrence in the future. We apologize for any inconvenience and distress this has caused. Our guests' trust is paramount, and we are committed to resolving this matter to your satisfaction. We appreciate your patience as we work with your credit card company to rectify the issue. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Hotel Pullman Berlin Schweizerhof

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,272 件のレビュー 8.7/10 ロケーション
  • 1,838 件のレビュー 7.4/10 客室
  • 2,022 件のレビュー 8.2/10 サービス
  • 98 件のレビュー 4.3/10 インターネット
  • 1,098 件のレビュー 8.6/10 朝食
  • 863 件のレビュー 7.4/10 快適さ
  • 743 件のレビュー 6.4/10 清潔さ
  • 631 件のレビュー 8.3/10 プール

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入会は無料です

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周辺の他の施設

ベルリンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。