Cassia Phuket 5 yıldız

Tripadvisor puanı 4.7/5 2.713 görüş

Cassia Phuket - Image 1
Cassia Phuket - Image 2
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64 Moo 4 Srisoonthorn Road, Thalang, 83110 PHUKET, Tayland

Açıklama

Otel ekstraları

  • Ocean Front

  • Spa

  • Outdoor pools

  • 18 holed Championship golf course designed by Paul Jensen

  • Private beach and water sports facilities

Konaklama olanaklarımız

Otelin konumu

Cassia Phuket

64 Moo 4 Srisoonthorn Road, Thalang
83110 PHUKET
Tayland

GPS:8.000417, 98.296741

Telefon
Faks +66 76 356 000

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

TripAdvisor Derecesi  4.7/5  2.713 görüş

Never again

Tripadvisor puanı 1.0/5

Marwa_q8 TripAdvisor onaylı yorum

I booked this hotel based on its listing as a five-star property. Unfortunately, my experience did not reflect the standards expected of a five-star hotel. A true five-star experience is defined by exceptional service and attention to detail, which I did not encounter during my stay. From the interior design to the rooms, the overall impression was underwhelming. There was no assistance with luggage upon arrival, and the atmosphere felt closer to a hostel than a resort. Breakfast was disorganized and disappointing, and overall the food quality did not meet expectations. I was relieved to find nearby cafés, as dining within the hotel was not enjoyable. That said, I truly loved the area — it is beautiful, lively, and well located. Unfortunately, my issue was solely with the hotel itself, and overall I did not enjoy my stay as expected from a five-star property.

Dear Marwa_q8, Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay did not meet your expectations, and we sincerely apologize for the inconvenience and disappointment you experienced. Cassia Phuket is designed as a lifestyle hotel, offering a more relaxed, contemporary and self-service–oriented experience rather than a traditional luxury resort style. That said, we fully understand that this may not have been clearly aligned with your expectations when booking, especially regarding service elements such as luggage assistance, breakfast flow and dining quality. For this, we genuinely regret the misunderstanding. Your comments about the rooms, breakfast organization and food quality are taken very seriously and have been shared with our management and culinary teams for immediate review and improvement. We always aim to deliver friendly, efficient service within our lifestyle concept and we are sorry that this was not reflected during your stay. We do appreciate your kind words about the area and location, which many of our guests also enjoy and we regret that the hotel experience itself prevented you from fully enjoying your holiday. Thank you again for your honest feedback. It helps us identify areas where we need to do better and we truly hope we may have the opportunity to welcome you back in the future for a more positive and enjoyable experience. Warm regards, Supattra A. Director of Operations

The holiday was great

Tripadvisor puanı 5.0/5

Polina P TripAdvisor onaylı yorum

The girl Night at the reception was very helpful with our check-in. Very cool hotel , convenient location. Thanks!!!!!

Hi 583polinap, Thank you very much for your lovely feedback. We’re delighted to hear that you had a great holiday and enjoyed our convenient location. A special thank you for recognizing Night at the reception, your kind words will certainly be shared with her and will mean a lot. We’re also happy to know you found the hotel cool and welcoming. We truly appreciate your review and hope to welcome you back to Cassia Phuket again soon. Be Cool with Cassia! Supattra A. Director of Operations

TBE - The Best Ever!

Tripadvisor puanı 4.0/5

Frank M TripAdvisor onaylı yorum

Our experience as a family was the best ever. The staff were kind, helpful and always happy especially Chaba! My wife, our children and I absolutely adored Chaba.

Hi G4758XOfrankm, Thank you so much for your wonderful feedback. We’re truly delighted to hear that your family had such a memorable experience with us. Your kind words about our team mean a lot, and we’re especially happy to know that Chaba made such a positive impression on you and your family. We will be sure to share your appreciation with her. It was a pleasure having you with us, and we look forward to welcoming you and your family back to Cassia Phuket again soon. Be Cool with Cassia! Supattra A. Director of Operations

Excellent Stay

Tripadvisor puanı 5.0/5

Rachel H TripAdvisor onaylı yorum

We had the best time, facilities were excellent. The kids really enjoyed the pool and the shot ferry ride to the beach. The staff were amazing, especially Chaba, she went above and beyond for us and made our stay the best experience. We will definitely be back. 😊

Hi rachelhU7492JS, Thank you very much for your lovely review. We’re delighted to hear that you had an excellent stay and that your family enjoyed our facilities, especially the pool and the short ferry ride to the beach. We’re especially pleased to know that Chaba made such a positive impact on your experience by going above and beyond. Your kind words will certainly be shared with her and the team. We truly appreciate your recommendation and look forward to welcoming you and your family back to Cassia Phuket again soon. Be Cool with Cassia! Supattra A. Director of Operations

the hotel is very good location within laguna phuket near Bang Tao Beach, easy access to the beach short walk or boat s

Tripadvisor puanı 5.0/5

Romonov H TripAdvisor onaylı yorum

the hotel is very good location within laguna phuket near Bang Tao Beach, easy access to the beach short walk or boat shuttle, with Boat Avenue and Canal Village close by for shops and dining. Pool areas, beach access (sunbeds/shuttle), children’s play areas, fitness and nearby convenience shops are appreciated. the room is clean, modern interiors with stylish touches, plus overall well-kept buildings and grounds. the housekeeping only every couple of days or small maintenance issues like insects on balconies. the room suites and lofts with kitchenettes and balconies great for families or longer stays.

Hi romonovh, Thank you very much for sharing your detailed and thoughtful review. We are delighted to hear that you enjoyed our convenient location within Laguna Phuket, the easy access to Bang Tao Beach, and the nearby shopping and dining options at Boat Avenue and Canal Village. We’re also pleased to know that you appreciated our pool areas, beach access, family-friendly facilities, fitness amenities and the comfort of our clean, modern rooms with kitchenettes and balconies—especially for families and longer stays. At the same time, we sincerely thank you for highlighting areas for improvement, such as housekeeping frequency and minor maintenance concerns. Your feedback has been shared with our team so we can continue to enhance the guest experience. We truly appreciate your balanced feedback and hope to welcome you back again in the future. Be Cool with Cassia! Supattra A. Director of Operations

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