Banyan Tree Phuket

Tripadvisor puanı 4.6/5 3.694 görüş

Banyan Tree Phuket - Image 1
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33 33 27 Moo Srisoonthorn Rd, Cherngtalay Amphur Talang, 83110 PHUKET, Thailand

Açıklama

Otel ekstraları

  • Largest all-pool villa resort in Thailand with 218 villas

  • Award winning Banyan Tree Spa offering relaxing rituals and focused wellbeing spa treatments.

  • DoublePool Villas offer the perfect setting for a romantic getaway with exclusive offerings.

  • 18-hole golf course catering to pro-golfers and beginners.

  • 6 onsite restaurants & bars including signature outlet Saffron and floating Bar - Tin Tapas

Konaklama olanaklarımız

Otelin konumu

Banyan Tree Phuket

33 33 27 Moo Srisoonthorn Rd, Cherngtalay Amphur Talang
83110 PHUKET
Thailand

GPS:8.012421, 98.295657

Telefon
Faks +66 76 325 552

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

TripAdvisor Derecesi  4.6/5  3.694 görüş

2024 mükemmeliyet sertifikası

NOT a 5 star hotel or even remotely close. Mid-range hotel that at best is maybe a 2-3 star property.

Tripadvisor puanı 2.0/5

G H TripAdvisor onaylı yorum

NOT a 5 star hotel or even remotely close. Mid-range hotel at best maybe a 2-3 star property. Very unfortunate as service (soft product) was stellar and no complaints however the hard product (rooms and facilities) are worn and in terrible shape. Suggest you avoid and book elsewhere. To pay approx $1400 per night for a spa suite that is definitely in need of better cleaning and upkeep was incredibly disappointing and should be embarrassing to this company. They do not compete in any way with how they position themselves as an upscale hotel on par with FS, RC, or JW type properties. Travelers beware! Holes in walls not up to par with expectations, mold and stains across bed/bath, cracked tile, worn finishing throughout this "high level" room was very eye opening to us having stayed for the first time at this chain. Result: very unlikely for us to stay at any of their properties ever again due to failure to meet expectations based upon the exhorbitant price for what was delivered. (We could have stayed at a cheap Courtyard or BW more comfortably...)

Dear O131JFgh, Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Banyan Tree Phuket. Guest insights are essential to our ongoing efforts to refine and improve every aspect of our guest experience, and we are truly grateful for the opportunity to hear your perspective. We are pleased to know that our service team was able to leave a positive impression during your stay. Delivering attentive, warm, and thoughtful service is a cornerstone of our hospitality philosophy, and we are encouraged that this aspect of your visit met expectations. However, we are deeply concerned to learn that the condition of your accommodation did not reflect the high standards we strive to uphold. We fully understand how disappointing it must have been to encounter issues relating to cleanliness, maintenance, and overall room presentation—particularly when staying in one of our premium suite categories. The experience you described does not align with the level of care, quality, and attention to detail we are committed to providing, and we regret that this impacted your stay with us. Please rest assured that your feedback has been thoroughly reviewed with both our maintenance and housekeeping teams, and we are taking immediate steps to address the concerns you have raised. Corrective actions are already underway, and your observations have contributed directly to our internal review and improvement process. At Banyan Tree Phuket, we continuously strive to create a sanctuary for the senses—a place where each guest feels genuinely cared for and completely at ease. Your experience reminds us of the importance of remaining vigilant in ensuring every element of the guest journey lives up to the standards of excellence that define our brand. We sincerely hope that, in time, you may consider giving us the opportunity to welcome you back and to restore your confidence in the quality and experience that we are known for. It would be our pleasure to provide you with a stay that fully reflects the values of the Banyan Tree brand—where comfort, refinement, and exceptional service come together to create a truly memorable retreat. Warm regards, Banyan Tree Phuket

Simply amazing

Tripadvisor puanı 5.0/5

AndreSarnenOW TripAdvisor onaylı yorum

We spent 6 weeks at the Banyan Tree. Our expectations were exceeded. Banyan Tree is beautifully situated, simply a paradise. The cleanliness in the villa was excellent, just as you would wish. The quality of service is of the very highest standard, it really couldn't be better. Without exception, the staff were extremely friendly, helpful and always in a good mood. The breakfast is another highlight, there is nothing you could miss. One thing to criticise is the lack of cleanliness of the tables, chairs and chair cushions in the breakfast area. We regularly had to ask the staff to remove bird droppings and other dirt from these items. It is not enough to wipe a glass plate with a damp cloth, this only smears the bird droppings but does not remove them. It is also not a solution to simply turn over a dirty cushion or replace it with another chair. We were also unhappy by the lack of TV channels and the poor, jerky and distorted picture quality. Basically, we would spend our next holiday at the Banynan again, because we had a great time. However, I don't know whether we would want to travel to Phuket again. The Laguna and Bangtao region is a huge building site and the beautiful region is being concreted over with ugly new buildings. I also have no desire to spend my holidays in Little Russia. There are an incredible number of Russians in Phuket, some restaurants and shops have been completely taken over by Russians. Many apartment blocks are rented exclusively by Russians. This is probably one of the reasons why there are far fewer European tourists than in previous years. It is easy to see that Thai culture is gradually being lost and a two-tier society is emerging.

Dear AndreSarnenOW, Thank you sincerely for choosing to spend an extended six-week stay with us. It brings us great joy to know that your expectations were not only met but exceeded, and that you found our resort to be a true paradise. We are especially delighted to hear that you enjoyed the comfort and cleanliness of your villa, the high standard of service, and the warm hospitality from our entire team. Your kind words about our breakfast being a daily highlight are also deeply appreciated—it’s always wonderful to know when our efforts are recognized and remembered. At the same time, we are grateful for your candid feedback regarding the cleanliness of the breakfast seating area. Please accept our apologies for the inconvenience this caused. We completely agree that attention to detail in maintaining hygiene is essential, and your comments have been shared with our Food & Beverage leadership team for immediate action. We are reviewing our cleaning protocols to ensure this is properly addressed going forward. We also acknowledge your concern regarding the TV channels and picture quality. Thank you for bringing this to our attention. We are currently exploring upgrades to enhance our in-room entertainment experience for future guests. Your reflections on the changes in the surrounding Bangtao and Laguna areas are also heard and understood. While we aim to preserve a sense of tranquility and Thai culture within our resort, we recognize that broader regional developments can impact our guests’ perceptions and experiences. Thank you once again for your thoughtful review. We look forward to the opportunity to welcome you back in the future. Warmest regards, Banyan Tree Phuket

another perfect stay

Tripadvisor puanı 5.0/5

Hauke N Couples - TripAdvisor onaylı yorum

„Welcome home“ are the words you are greeted with when arriving at the resort - and for us that‘s what it is: it was our 6. or 7. stay in the last ten years. The reasons we always come back are mainly the staff (which is just amazing) and the villas themselves (during ten years I can assure you they are always well maintained). Having a villa host with whom you can communicate via whatsapp is kind of standard in this price range, but still it was amazingly done, you knew it was really „your“ host and no team behind it. And what I really like is, that the people remember one and are generally this warm and kind! All staff constantly strived to make our stay amazing and always asked if everything is great. The food is just amazing - we really like the Saffron! And it may be a small thing, but at least in the bigger villas you always get a small treat during the day, which was usually ice cream - fits well when it’s thst warm. I won‘t comment on the villas, just saying, they are really as amazing as the pictures promise… We are thrilled to see the upcoming changes/improvements which the general manager explained to us, like getting an amazing beach club in summer! We will definitely come back!

Dear Hauke N, We sincerely appreciate you taking the time to share your wonderful feedback. It is truly an honor to welcome you back for the 6th or 7th time over the past ten years. Your continued trust and loyalty mean the world to us, and we are delighted to know that Banyan Tree feels like home to you. It brings us great joy to hear that you had another memorable stay and that our team once again made a positive impression. Providing warm, personalized service is at the heart of what we do, and we are thrilled that you appreciated the attentiveness of our staff, especially your villa host. We take pride in creating a seamless and personalized experience, and knowing that you felt truly cared for makes all our efforts worthwhile. We are also delighted that you enjoyed dining with us, particularly at Saffron. Your kind words about the food, as well as the small daily treats in the villas, mean so much to our culinary team. We continuously strive to enhance our guests’ experiences, and it is rewarding to hear that these details contributed to your overall enjoyment. Additionally, we are excited that you are looking forward to the upcoming improvements, including our new beach club. We are constantly working to enhance our offerings, and we cannot wait to share these exciting changes with you on your next visit. Once again, thank you for your kind words and for being part of our Banyan Tree family. We truly value your support and look forward to welcoming you back for another unforgettable stay. Warm regards, Banyan Tree Phuket

The best honeymoon we could have hoped for!

Tripadvisor puanı 5.0/5

Tourist66707537556 Couples - TripAdvisor onaylı yorum

We booked Banyan Tree for our honeymoon, it was a beautiful and relaxing time, our villa was cleaned and prepared daily, the breakfasts amazing and varied. We were able to have such an enjoyable time and celebrate our honeymoon, thank you to the amazing team and especially Pie who looked after us and made us feel so special. We cannot recommend this place enough.

Dear Tourist66707537556, Warmest congratulations on your honeymoon! We are truly honored that you chose Banyan Tree to celebrate such a special occasion. It brings us so much joy to hear that you had a beautiful and relaxing stay, enjoying everything from your villa to our breakfast selections. A heartfelt thank you for recognizing our amazing team, especially Pie, who will be thrilled to know they helped make your honeymoon even more memorable. Your kind words and recommendation mean the world to us. We hope to welcome you back in the future for more unforgettable moments. Until then, we wish you a lifetime of love and happiness! Best regards, Banyan Tree Phuket

Want to reset yourself?this is the place!

Tripadvisor puanı 5.0/5

tfaukjai TripAdvisor onaylı yorum

Staying and playing golf at Banyan is the best combination to recommend for your short holiday.Enjoyed our breakfast relaxing with the nice food, sparkling and all the staff’s friendly service. Thank you,especially Niwat taking care of us with the wonderful Banyan spirit! We will come back again soon!

Dear tfaukjai, Thank you for your wonderful feedback. We are delighted to hear that you had such an enjoyable stay and that combining golf with your holiday at Banyan Tree Phuket made for a perfect experience. It’s great to know that you appreciated the relaxing breakfast, delicious food, and the warm hospitality of our team. A special thank you for recognizing Niwat—he will be thrilled to hear your kind words! We will be sure to share your appreciation with him and the rest of our team. We look forward to welcoming you back soon for another memorable stay. Best regards, Banyan Tree Phuket

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