Banyan Tree Bintan

Nice villa, beautiful scenery, nice environment, friendly staffs. Thank you very much to Pak Lilik and Pak Daus for the amazing room decorations. And also thank you to Pak Sofyan for all assistance and help. And also all staff for all accommodations, time, and help. Your services are the super best.

Absolutely amazing service. Special Thanks to Lilik, Daus, Kasir and many others in the team for making our visit truly comfortable and memorable. The 2 bedroom infinity pool villa was really great and had all the amenities my family could imagine. Definately coming back!

Booked a 2 night stay for our wedding anniversary. Banyan Tree Bintan offers an Isle Villa Resort experience. The Service Staff are very attentive, polite and warm; did their best to curate a good experience for us. Like to make a special mention of Mr Trantuk Hotna, he gave us a tour around the resort in the buggy, after resort activities were cancelled due to the rain. Things we liked; Service Staff's responsiveness. Masseur for the Massage are good, Food served at restaurants are fresh and good Service staff threw an anniversary surprise for us by prepping our room Things that we think were unfortunate, but can be improved; Our massage venue was changed from "Treetop" to "Hilltop", it wasn't communicated clearly to us, and Hilltop is in no way listed on the brochure map. We would have loved to have a longer Massage/Spa experience, but unfortunately, there were no vacancies. Monsoon season resulted in several water activities cancellation, there were no substitutes planned for these. In our 2 nights here we were not able to participate in any activities due to Monsoon, Rain, Staff on MC. It was unfortunate. Things that we didn't like, doubt anything can be done; The cost of dining at the resort restaurants are comparable with Singapore Rates, with a bottle of wine going at around USD100. There was smell coming from the toilet, not sure what it was. The hot water from the Bath wasn't warm enough. The Jaccuzi pool at the Villa did not offer warm water. Lots of Mosquitoes flying around, that's just a result of the venue. Bearing in mind of Post-Covid manpower challenges, over it is an enjoyable stay

I don’t normally write reviews but I’d never forgive myself if I didn’t this time. My family and I will remember this trip for the rest of our lives. I booked this resort as a surprise for my dads birthday and it almost brought me to tears how beautiful and accomodating every single person was (in particular Lilik, Daus, Rasno and Mulila), they’re so professional and they work incredibly hard. They communicated via WhatsApp and all of the replies were immediate. They even complimented a small cake, a small gift and decorated the room for my dad’s birthday (which I never would have expected). The food is great and cleanliness is 10/10. I already can’t wait to come back, this will definitely be an annual family holiday destination. If you decide to stay here I guarantee you won’t be disappointed!

LEV is one of the best staff who is taking care during our stay . Every moment is good & we are very grateful. If we decide to come back Bitan , we will definitely stay in this hotel. My family are enjoying visiting Bintan. Especially good hotel Banyan Tree