반얀 트리 마야코바 5성

트립어드바이저 평점 4.8/5 4,846 리뷰

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반얀 트리 마야코바 - Image 4
Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,, 77710 플라야 델 카르멘, 멕시코

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  • 모든 빌라와 스위트에는 전용 프온수 수영장과 숙박 기간 중 자전거 2대가 무료로 제공됩니다.

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  • PGA 챔피언십 골프 코스, 엘 카말레온

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  • 프라이빗 비치

숙박

호텔 위치

반얀 트리 마야코바

Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 플라야 델 카르멘
멕시코

GPS:20.679979, -87.022125

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

TripAdvisor 평가  4.8/5  4,846 리뷰

2025으뜸 시설

Thank You Staff

트립어드바이저 평점 5.0/5

Ty J TripAdvisor 인증 리뷰

The staff was phenomenal throughout the resort, but I was especially impressed by the beach staff. Roger, Edween, and Jorge made the 3pm volleyball games inclusive, competitive, and incredibly fun — even jumping in to play themselves. All ages (from 8 to 45) participated, and it was definitely the highlight of my trip. Thanks again to the beach staff for bringing such great energy!

recommended

트립어드바이저 평점 5.0/5

hunty199 TripAdvisor 인증 리뷰

Amazing place. Super helpful staff especially Jose Espinosa and Jasmine. Beautiful setting. Would definitely recommend.

Dear hunty199, Thank you for choosing Banyan Tree Mayakoba as your holiday destination. We truly appreciate your decision to stay with us in the heart of the Mayan Riviera. We understand that there is a wide variety of accommodation options in the area, which makes it a privilege to have been your choice. Thank you as well for taking the time to share your experience with the TripAdvisor community. At Banyan Tree Mayakoba, we are fully committed to delivering exceptional service and ensuring that each of our valued guests enjoys a memorable stay that exceeds expectations. Should you require any assistance in planning a future visit, please do not hesitate to contact me directly. It would be our pleasure to welcome you back. Warm regards, Afonso Cunha General Manager

Family Getaway

트립어드바이저 평점 5.0/5

familytravelreviewer TripAdvisor 인증 리뷰

The service was outstanding at every restaurant. Special thanks to Jorge at Sands and Jair and chef Sandy at Cello for memorable meals.

Dear familytravelreviewer, Thank you for choosing Banyan Tree Mayakoba as your holiday destination. We truly appreciate your decision to stay with us in the heart of the Mayan Riviera. We understand that there is a wide variety of accommodation options in the area, which makes it a privilege to have been your choice. Thank you as well for taking the time to share your experience with the TripAdvisor community. At Banyan Tree Mayakoba, we are fully committed to delivering exceptional service and ensuring that each of our valued guests enjoys a memorable stay that exceeds expectations. Should you require any assistance in planning a future visit, please do not hesitate to contact me directly. It would be our pleasure to welcome you back. Warm regards, Afonso Cunha General Manager

Next level experience

트립어드바이저 평점 5.0/5

medgl TripAdvisor 인증 리뷰

I’m a person that never goes back to the same place twice, but we made it back to Banyan Tree Mayakoba twice in one year. The reason was mostly because of an amazing staff that makes you feel like you are at a five star resort. On our last trip we had a personal concierge, Paulina, she was amazing. She was unlike any other concierge we’ve ever had, she truly made this vacation feel like a one of a kind experience. We’re already planning next year’s trip along with my wife’s parents.

Dear medgl, Greetings from Banyan Tree Mayakoba! Thank you for choosing to host us on your most recent visit to Mexico and Riviera Maya. It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting the professionalism and friendliness of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave and I am very proud of the great comments about the valuable staff we are fortunate to retain. We would be delighted to welcome you back whenever the time feels right for you. If you have any questions or would like any assistance with planning your visit, please don’t hesitate to reach out directly to me. Warm Regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com

Not the Service Level Expected from Banyan Tree

트립어드바이저 평점 2.0/5

Hassankwt TripAdvisor 인증 리뷰

I am currently staying at Banyan Tree Mayakoba, and unfortunately, the level of service has been disappointing for a resort of this caliber. One issue occurred when I ordered food delivery from an external restaurant. I was informed that delivery drivers are not allowed to enter the resort, which is understandable. However, when I asked the resort to receive the order and deliver it to my villa, I was asked to pay an additional USD 7. For a luxury resort, this felt unnecessary and unwelcoming. Another issue involved housekeeping. I called around 6:00 PM to request villa cleaning and then left the villa. When I returned, I found a note stating that housekeeping did not enter because the “Do Not Disturb” sign was on. This was incorrect, as the Do Not Disturb sign was not activated, and I had already requested cleaning. What made the situation more frustrating was that I tried calling the resort twice to report the issue, but no one answered the phone. The property itself is beautiful, but the service has been inconsistent and below expectations. I hope management takes this feedback seriously, as the guest experience does not currently match the luxury image of the brand.

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.