SLS Cancun

트립어드바이저 평점 4.5/5 268 리뷰

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Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27, 77500 CANCUN, Mexico

호텔설명

숙박

호텔 위치

SLS Cancun

Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27
77500 CANCUN
Mexico

GPS:21.1668525, -86.8039974

전화
팩스 +52 529986890757

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • Wi-Fi
  • 에어컨
  • 회의실
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

TripAdvisor 평가  4.5/5  268 리뷰

2024으뜸 시설

Nice hotel....but.

트립어드바이저 평점 3.0/5

reliableMontreal TripAdvisor 인증 리뷰

Nice staff, i would recommend that this hotel has a quiet place....boom boom boom everywhere....the pool should be adult only. Kids screaming, jumping and naco parents ouf. It just cheapens this hotel. Not everyone wants a party all day long. If the want to have classy clientele, they better ajust.

Worst hotel with the best pool. Stay elsewhere.

트립어드바이저 평점 2.0/5

Blythe H TripAdvisor 인증 리뷰

Super disappointing, and frankly rude, front desk staff. We had a guaranteed late check out at 3pm when we booked which we confirmed upon checkin and were badgered by phone calls canceling then reinstating, then rescinding, then changing what time we had to checkout all while we’re forced to change and update our transportation from the property. These calls were followed up by knocks on our room door to see if we were still there all while the front desk kept calling back to change our checkout time. We made the reservation because late check out was offered. I understand that miscommunications happen but we were treated poorly and as if they were doing us a favor by letting us sleep there. Further, the hallways and common areas reek of chemical disinfectants. The smell was staggering and it was everywhere. We asked for drinking water which had been provided at every other hotel we’d been to in the region and were told they don’t do that because it’s an “European” hotel. Well, travelers can drink the water in Europe. For reference, this trip we stayed at Kempinski and in holbox, both offered bottled water as a standard, as has every other hotel I’ve been to in Latin America. The private beach is disappointing as well. The sand rocky and full of sharp shells. Flip side-amazing pool. The restaurant staff and food were great but I will never stay at an SLS again.

Dear Blythe, Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our relaxing pool, we're disappointed to read about your experience. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of this. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be discussed with our team. Also, we're very sorry for any inconvenience you experienced while you were here. We appreciate your feedback and wish you safe travels ahead.

Rude Pool Staff

트립어드바이저 평점 1.0/5

Jose M TripAdvisor 인증 리뷰

Hotel itself was beautiful however there was horrible service and staff at the pool was rude. I normally do not leave reviews but for this to be considered part of the SLS brand is absurd. Three star service and management at best. Was even lied to multiple times by the staff.

Dear Jose, Thank you for taking the time to share your review. We're truly sorry to hear about the service issues you experienced. This doesn't reflect the experience we aim to deliver. We'll be addressing this with the staff to ensure it doesn't happen again. We hope you will consider staying with us again to provide you with the service you deserve.

Great views, food, service, and beautiful property

트립어드바이저 평점 5.0/5

osmurad 가족 - TripAdvisor 인증 리뷰

Phenomenal little resort. A few little niggles on while pool to use. However excellent service, great food, great rooms, and a beautiful beach. If I had an issue it's with the lack of water provided and had to buy 20 peso Evians. Eventually walked to the nearby mall and bought a bunch of waters. Great location. Highly recommend for a short trip.

We're thrilled you had a phenomenal experience at our resort! Thank you for highlighting our excellent service, great food, beautiful rooms, and the stunning beach. We appreciate your feedback about water availability, and we'll take this into consideration to enhance the overall guest experience. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.

Great hotel but I have been ripped off!!

트립어드바이저 평점 2.0/5

Anthony G Couples - TripAdvisor 인증 리뷰

Lovely well located hotel but boy can they charge!! The final straw was when they charged me for special cleaning for a towel!! They charged enough for 10 towels. The ‘dirt’ was shampoo that would rinse out. Despite objections and requests for refunds they remain silent. Real bad!!

Dear Anthony, We value your feedback and are truly concerned about the issues you faced regarding the cleaning charge and your interactions with our team. Your comfort and satisfaction are paramount to us, and we regret any misunderstanding or inconvenience caused. We hope to have the opportunity to welcome you back and better serve you in the future.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 54 리뷰 8.3/10 위치
  • 96 리뷰 8.2/10 객실
  • 123 리뷰 7.3/10 서비스
  • 53 리뷰 8.2/10 편의 시설
  • 49 리뷰 3.2/10 가격 대비 가치
  • 39 리뷰 8.5/10 분위기
  • 30 리뷰 6.9/10 청결도
  • 13 리뷰 7.2/10 조식

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.