SLS Cancun

트립어드바이저 평점 4.5/5 272 리뷰

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Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27, 77500 CANCUN, Mexico

호텔설명

숙박

호텔 위치

SLS Cancun

Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27
77500 CANCUN
Mexico

GPS:21.1668525, -86.8039974

전화
팩스 +52 529986890757

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • Wi-Fi
  • 에어컨
  • 회의실
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

TripAdvisor 평가  4.5/5  272 리뷰

2024으뜸 시설

AVOID THIS HOTEL!!!

트립어드바이저 평점 1.0/5

Mollie S TripAdvisor 인증 리뷰

AVOID THIS HOTEL! The staff is highly unprofessional & the hotel is dirty. The location isn't near anything else so you are at their mercy for food. We ordered room service that never came and when we called to check on it they said they didn't receive any order and hung up. Once the manager got involved, we were afraid to eat anything from them due to the rude attitudes. We didn't trust that they wouldn't spit in our food. Our experience was so terrible we ended up checking out and finding a different hotel at 11pm on Christmas Eve. There are so many hotels in Cancun, pick any other! This experience ruined our vacation.

Think Cosmo (Las Vegas) but with a "beach."

트립어드바이저 평점 4.0/5

M L TripAdvisor 인증 리뷰

The beach setup (named Bungalow) and the calm waters is great, but littered with seaweed - this is not hotel zone beach quality so set your expectations accordingly. Leynia, the hotel restaurant had some of the better food in Cancun, empanadas and chilaquiles were awesome. What really puzzled me is the party music (EDM trap, melodic, dance) was on blast 9AM to 12midnight daily, but did not match the crowd, or lack thereof. I'm a raver, but grew tire of non-stop music by the 2nd day considering the hotel's proximity (first three floors only) to the pool where the music was being blasted. Yes, there's only 3 floors (all lower levels adjacent to the beach) of hotel estate meanwhile the rest are residential. The pool is also split up as well with the larger of the two exclusively belonging to the residents, thus the pictures online of SLS Cancun are deceiving. I did not see a single resident outside during my three day stay. Hotel guests were few and scattered as well as there were maybe a max of 20-30 guests (including children) I saw at any given time so the setting is more intimate. 10m-15m walk to Marina Puerto Cancun shopping center and 5m walk to 7-Eleven is a must/plus since this is not an AI hotel.

“With pleasure “!

트립어드바이저 평점 5.0/5

J416oyj TripAdvisor 인증 리뷰

From the minute you arrive at this boutique hotel and residence, you know it’s first class. The staff are professional, gracious and friendly. The rooms are HUGE and amazing. Food is not only beautiful to look at, it tastes wonderful. My husband and I both admired the artistic way the AM buffet was set up. We also loved the causal cut classy vibe of the “Bungalow Beach” restaurant, bar, and generally all around cool place to hang out. Thank you to everyone there who made our stay “our pleasure”! Joy Jonker

Nice hotel....but.

트립어드바이저 평점 3.0/5

reliableMontreal TripAdvisor 인증 리뷰

Nice staff, i would recommend that this hotel has a quiet place....boom boom boom everywhere....the pool should be adult only. Kids screaming, jumping and naco parents ouf. It just cheapens this hotel. Not everyone wants a party all day long. If the want to have classy clientele, they better ajust.

Worst hotel with the best pool. Stay elsewhere.

트립어드바이저 평점 2.0/5

Blythe H TripAdvisor 인증 리뷰

Super disappointing, and frankly rude, front desk staff. We had a guaranteed late check out at 3pm when we booked which we confirmed upon checkin and were badgered by phone calls canceling then reinstating, then rescinding, then changing what time we had to checkout all while we’re forced to change and update our transportation from the property. These calls were followed up by knocks on our room door to see if we were still there all while the front desk kept calling back to change our checkout time. We made the reservation because late check out was offered. I understand that miscommunications happen but we were treated poorly and as if they were doing us a favor by letting us sleep there. Further, the hallways and common areas reek of chemical disinfectants. The smell was staggering and it was everywhere. We asked for drinking water which had been provided at every other hotel we’d been to in the region and were told they don’t do that because it’s an “European” hotel. Well, travelers can drink the water in Europe. For reference, this trip we stayed at Kempinski and in holbox, both offered bottled water as a standard, as has every other hotel I’ve been to in Latin America. The private beach is disappointing as well. The sand rocky and full of sharp shells. Flip side-amazing pool. The restaurant staff and food were great but I will never stay at an SLS again.

Dear Blythe, Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our relaxing pool, we're disappointed to read about your experience. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of this. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be discussed with our team. Also, we're very sorry for any inconvenience you experienced while you were here. We appreciate your feedback and wish you safe travels ahead.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 56 리뷰 8.5/10 위치
  • 102 리뷰 8.4/10 객실
  • 126 리뷰 7.2/10 서비스
  • 54 리뷰 8.1/10 편의 시설
  • 53 리뷰 3.5/10 가격 대비 가치
  • 41 리뷰 8.6/10 분위기
  • 37 리뷰 7.3/10 해변
  • 33 리뷰 7.8/10 수영장

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