バンヤン ツリー マヤコバ

トリップアドバイザーの評価 5.0/5 4,642 件のレビュー

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Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,, 77710 プラヤデルカルメン, メキシコ

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  • 設備の整ったフィットネスセンター

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当ホテルの客室

ホテル所在地

バンヤン ツリー マヤコバ

Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 プラヤデルカルメン
メキシコ

GPS:20.679979, -87.022125

電話番号

アクセスと交通機関

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チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

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トリップアドバイザーの評価  5.0/5  4,642 件のレビュー

2024エクセレンス認証

Friendly staff, lovely hotel

トリップアドバイザーの評価 4.0/5

PeterandAlex Couples - トリップアドバイザー認証口コミ

We had a lovely stay here. There were a few problems with the room- a leak and a malfunctioning toilet, but these were repaired right away, and we understand all the villas are about to be updated. The thing we liked best was the friendly and helpful staff- Jose in the concierge office and Victor at the beach club in particular were amazing. They anticipated everything we might need with a smile. A special mention to Saffron restaurant and the staff there as well!

Great Experience

トリップアドバイザーの評価 5.0/5

Daydream16831006301 トリップアドバイザー認証口コミ

I just wanted to say all the staff at Bayan Tree was amazing. Clean resort and service was above the top. Regina and Ivan were a pleasure to deal with. Reort offers several in house restaurants all were very good. Would diffiantly recommend to friends and family.

Dear Daydream16831006301, Receive a cordial greeting thanking you for choosing our Sanctuary for the Senses for your recent stay in Banyan Tree Mayakoba. We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to having completed our satisfaction survey and for sharing with the Trip Advisor community. We are dedicated and committed to ensure each of our valued guests are fully satisfied and we will continue to go above and beyond all expectations. I am very proud of the great feedback about the staff that you pointed out. It is always a great motivation for the team when they are recognized by guests and it gives them a sense of pride that they have provided the service that is expected. We look forward to welcome you soon in our Sanctuary for the Senses! Kind regards, Abel Morales Executive Assistant Manager

Unforgettable Proposal Trip

トリップアドバイザーの評価 5.0/5

Cristina M トリップアドバイザー認証口コミ

We just got engaged at Banyan Tree Mayakoba, Jazmine was spectacular with her attention and she made our stay unforgettable. She went out of her way to make our stay special and unforgettable. Our villa was magical and impecable. The service from Raul and Ricardo in the Reflection pool was excellent, they created AMAZING cocktails for us. For sure was a very great vacation and can’t wait to come back!

Dear X5526QWcristinam, Congratulations on your engagement. Thank you for making us part of this special celebration!. We are aware of the wide variety of lodging options in the area, so we feel privileged to have been chosen by you, and thank you for taking the time to have completed our satisfaction survey and for sharing your satisfaction with us. We are dedicated and committed to ensuring that each of our valued guests is fully satisfied, going above and beyond all expectations. We sincerely appreciate all your comments, your detailed and accurate description. It is absolutely gratifying that our guests recognize the dedicated work and warm attention of our staff, they certainly make it all possible. Hopefully you will provide us an opportunity to host you once again and give us a chance to pamper you. Kind Regards, Abel Morales Executive Assistant Manager

Service is GREAT

トリップアドバイザーの評価 5.0/5

Manuel R トリップアドバイザー認証口コミ

Great customer service! The atmosphere since you get there in great. The food is delicious and the spaces are quite relaxing. My favorite was the PGA now lib Golf course, absolute astonishing views to the ocean and beach. Weather was great so all in all great experience

Dear Q5813FHmanuelr, We are aware of the wide variety of lodging options in the area, so we feel privileged to have been chosen by you. We are dedicated and committed to ensuring that each of our valued guests is fully satisfied, going above and beyond all expectations. We sincerely appreciate all your comments, your detailed and accurate description. Trust me we will take into account everything we have to improve, it is absolutely gratifying that our guests recognize the hard work and warm attention of our staff, no doubt they make it all possible. We look forward to welcoming you back to Banyan Tree Mayakoba in the near future. Kind regards, Abel Morales Executive Assistant Manager

Banyan Terrific

トリップアドバイザーの評価 5.0/5

Sherri S トリップアドバイザー認証口コミ

This is a beautiful resort nestled in what feels like miles of lush jungle. The resort is situated in Playa Del Carmen which is an area with numerous luxury resorts. The miles of grounds are shared by several other luxury resorts. Everyone raves about the staff and rightfully so. The staff are courteous, helpful, kind and caring. The suites are magnificent, spacious with a huge bedroom, large bathroom with double sinks, large closet with plenty of storage and a separate room with a table and chairs. The private pool and hot tub are beyond amazing. My only suggestion is that the resort provide more than just one garbage can for such a large suite. The breakfast is spectacular. We did not eat at the restaurants, instead we went into town for a change of scenery. We were scammed at the Cancun airport and charged hundreds of dollars in taxes for bringing in a camera and IPAD. They target Americans and went through our suitcases and demanded payment for any electronics we brought with us on vacation. Even though the equipment was 5-10 years old, they extort payment and charge you for new equipment based upon whatever fee they determine your equipment is worth. We were also scammed by the car rental company who added hundreds of dollars in fees for insurance coverage despite the fact we are fully covered through our home/ auto insurance policy and credit card company. This left us with an awful taste for Cancun, however Banyan Tree sweetened our stay with outstanding service.

Dear 885sherris, Thank you for taking the time to share your experience with the TripAdvisor community. It was an honor to hosted you and it is indeed a pleasure to receive such an exceptional comments and review highlighting our, facilities, Villas and Restaurant services and most of all, our staff professionalism and kindness. We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, Hopefully you will provide us an opportunity to host you with your lovely family once again and give us a chance to pamper you. Kind Regards, Abel Morales Executive Assistant Manager

との提携 TripAdvisor

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