バンヤン ツリー マヤコバ 5 つ星

トリップアドバイザーの評価 5.0/5 4,675 件のレビュー

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Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,, 77710 プラヤデルカルメン, メキシコ

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当ホテルの客室

ホテル所在地

バンヤン ツリー マヤコバ

Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 プラヤデルカルメン
メキシコ

GPS:20.679979, -87.022125

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

トリップアドバイザーの評価  5.0/5  4,675 件のレビュー

2024エクセレンス認証

Can’t wait to go back.

トリップアドバイザーの評価 5.0/5

SCBAUER トリップアドバイザー認証口コミ

Literally the best beyond expectations. I write so few reviews, as most resorts end up buying exactly what you expect them to be. Banyan Tree Mayakoba relentlessly exceeded expectations in every category. I have to give special praise to Chef Oscar, who taught our cooking class in pasta making and then presented a world class diner at Saffron, their already superbly rated Thai restaurant. We enjoyed a private pool villa with hot tub. Located close to the beach, but facing a serene lagoon. We enjoyed the convenience of having the beach club a 2 minute walk, but he serenity of escaping everyone else to float in our private oasis whenever we wanted. Across the board, service was top notch, and every meal, no every bite was remarkable. While I would prefer to keep this a hidden gem, it would be unfair. If you have the money: GO.

Dear SCBAUER, I would like to thank you for having chosen to come and stay at our resort during your recent visit to the Mayan Riviera. We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to share your experience with the Trip Advisor community. Knowing that you were satisfied with your stay makes us feel very proud of our hotel and the staff who make it all possible, striving to provide our guests with genuine attention from arrival to departure. It is very satisfying for us to receive such wonderful comments and descriptions, highlighting the beautiful hotel, our service, the quality of the food in our restaurants, our villas, activities, and the beautiful Caribbean Sea and we are pleased that you had a wonderful experience in our Sanctuary for the Senses, we strive to provide a high-quality service for each of our guests. We also appreciate the mentions to the collaborators, for them it is a pride to see their names on this platform and to be recognized by you, our guests. Looking forward to welcoming you back with your lovely family to Banyan Tree Mayakoba in the near future! Kind Regards, Abel Morales Executive Assistant Manager

Relaxing and Definitely Will Come Back

トリップアドバイザーの評価 5.0/5

dannagel トリップアドバイザー認証口コミ

It’s hotel built into a rain forest. So well done! It embraces nature. We had an amazing time and will definitely go back. Service was excellent! Regina and Gaby at the concierge helped us every day and night. Our room was spectacular with beach access, plunge pool, and Jacuzi!

Dear dannagel, It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host you once again and give us a chance to pamper you. Kind Regards, Abel Morales Executive Assistant Manager

Amazing beach vacation with wonderful accommodations and great restaurants

トリップアドバイザーの評価 5.0/5

richy2023 トリップアドバイザー認証口コミ

I went to banyan tree mayakoba for 2nd time with my wife and teens. Was just as great the 2nd time. Concierges Ivan and Regina were very helpful. My daughters loved playing volleyball (with Jorge and Edween again, and Rogelio for the first time). They were nice and very skilled which made the games more fun. They were able to give my daughters (who both play on travel teams) pointers which we appreciated. We stayed in a two bedroom villa with a pool that was amazing and very close to the beach (we were upgraded from a villa that was further away). Our villa was very big, nicely decorated and clean. The cleaning staff came twice a day to clean and make up our room. The food was so good. We loved eating at Sands, saffron and cello. The property is so pretty. It was a treat to get to ride our bikes around.

Dear richy2023, Thank you for your recent stay at Banyan Tree Mayakoba! Sincerely appreciate all your comments, it is absolutely gratifying that our guests recognize the beautiful resort and work and warm attention of our staff, who without a doubt, make everything possible. It is always a great motivation for the team when they see their names mentioned by the guest and it gives them a sense of pride for having been delivering the service that is expected. I will personally take care of sharing your note with staff you mentioned. Hopefully you will provide us an opportunity to host you once again and give us a chance to pamper you. Kind Regards, Abel Morales Executive Assistant Manager

Blissful Banyan Tree

トリップアドバイザーの評価 5.0/5

Linda3309 Couples - トリップアドバイザー認証口コミ

A stay at Banyan Tree Mayakoba will spoil you for any other resort vacation. The setting is spectacular; the beach is unbelievably beautiful; our villa exceeded our greatest expectation. And all the restaurants on property rated five stars with us. We especially loved their signature restaurant, Saffron, an outdoor venue on the lagoon with some of the best Thai dishes we’ve ever tasted. We ate there three nights out of our eight night stay. However, it was the staff who made our stay so memorable. Our most sincere thanks to Remco and Karen for their kindness and hospitality. We looked forward to our daily breakfast at Oriente because we knew it would start with a warm greeting and a hug from Jasmine. (We will never forget the two special bakery creations she surprised us with! ) And you’ll never find a friendlier, more expert bartender than Ricardo. Our list of exceptional staff at Banyan Tree is endless. You must check out this resort for yourselves. We know WE can’t wait to return!

Dear Linda3309 I would like to thank you for having chosen to come and stay at our resort during your recent visit to the Mayan Riviera. We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to share your experience with the Trip Advisor community. Knowing that you were satisfied with your stay makes us feel very proud of our hotel and the staff who make it all possible, striving to provide our guests with genuine attention from arrival to departure. It is very satisfying for us to receive such wonderful comments and descriptions, highlighting the beautiful hotel, our service, the quality of the food in our restaurants, activities, and the beautiful Caribbean Sea and we are pleased that you had a wonderful experience in our Sanctuary for the Senses, we strive to provide a high-quality service for each of our guests. We also appreciate the mentions to the collaborators, for them it is a pride to see their names on this platform and to be recognized by you, our guests. Looking forward to welcoming you back with your lovely family to Banyan Tree Mayakoba in the near future! Kind Regards, Abel Morales Executive Assistant Manager

Terrible customer service

トリップアドバイザーの評価 1.0/5

ElectricAvocado トリップアドバイザー認証口コミ

I am very disappointed with the customer service we received from Banyan Tree. They have a very strict cancellation policy but it is extremely difficult to reach someone at their resort when you contact them to change or cancel your reservation. We booked our reservation through American Express Fine Hotels & Resorts so we initially contacted them to change our dates. AmEx called us back later that day and told us they weren't able to reach anyone at Banyan Tree and all of their calls were going to voicemail. They suggested that we try calling the resort directly, which we did 6-7 times over the next two days and got their voicemail each time. We even contacted the concierge at the resort who said someone would call us back in 15 minutes, but nobody ever called us. Because we missed our cancellation deadline, we were forced to pay a $1,400 cancellation fee, which is the cost of one night's stay plus the taxes and fees for the entire stay. We now understand that they often have only one person working in their reservations department and she is not helpful or responsive at all. We simply wanted to either change the dates of our reservation or cancel it and Banyan Tree has not shown any flexibility. It has been a frustrating, time-consuming, and very expensive ordeal. I caution anyone who makes a reservation at this resort because all they seem to care about is your money. If our travel agent (American Express) had been able to reach Banyan Tree when they tried calling them the first time, all of this probalby could have been avoided. It feels like we are dealing with rigid bureaucrats who are not interested in helping us. We expected much better service from a resort that claims to deliver a 5-star experience for its guests.

Dear ElectricAvocado, We regret to read you left disappointed as we want our guests to fully enjoy our Resort. We offer a sincere apology for the vast and very unusual issues that you found during your stay, as you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately, all concerned departments have been notified about your feedback and trust me we will definitely follow up until we have placed all the filters to avoid these issues in the future. We look forward to welcoming you back very soon so that we can renew your confidence in us. Abel Morales Executive Assistant Manager

との提携 TripAdvisor

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