SLS Cancun

トリップアドバイザーの評価 4.3/5 288 件のレビュー

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Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27, 77500 CANCUN, メキシコ

説明

当ホテルの客室

ホテル所在地

SLS Cancun

Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27
77500 CANCUN
メキシコ

GPS:21.1668525, -86.8039974

電話番号
ファックス +52 529986890757

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • Wifi
  • エアコン
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

トリップアドバイザーの評価  4.3/5  288 件のレビュー

2024エクセレンス認証

SLS great experience

トリップアドバイザーの評価 5.0/5

83curtisa トリップアドバイザー認証口コミ

alberto is the best at Bungalo ..Second time here and everyone is great. The gym is not as good as others but thr people here very nice

5/5 👌🏻👌🏻👌🏻🫶🏼🫶🏼🫶🏼

トリップアドバイザーの評価 5.0/5

Amarr M トリップアドバイザー認証口コミ

A stunning hotel – clean, with rooms that are so big and spacious, exceptional service, and an amazing infinity pool. We enjoyed every moment and will definitely be coming back. We arrived at this hotel after ending up at a disgusting hotel in Isla Mujeres and running away from there – coming here felt like paradise. Thank you for everything!

Deeply Disappointed – Misleading Advertising and Poor Guest Treatment

トリップアドバイザーの評価 3.0/5

Marcos B Couples - トリップアドバイザー認証口コミ

I had high expectations for SLS Cancun given its luxury branding and the premium price I paid — but unfortunately, my experience fell far short due to misleading information, poor design choices, and, frankly, guest discrimination. First, let’s address what Booking.com and other sites don’t tell you: the hotel shares the property with a residential tower, and the nicest amenities — the larger, more attractive pool and the best sunbeds — are restricted to residents only. This is not clearly disclosed during booking. The public hotel pool is small and quickly shaded by the tower itself, making it nearly impossible to enjoy the sun after midday. The same applies to the beach area — also cast in shade far too early. You’re left with little choice but to lay a towel on the sand if you want sun, as sunbeds are often reserved or off-limits. But what made this stay truly unpleasant was the treatment by staff. After being told twice I couldn’t use the residents’ area — even just to sit on a sunbed — I politely asked if I could order a drink while standing there. Initially, the staff member said yes, only to return and say I couldn’t be served because I wasn’t a resident. That’s right: not only can you not sit there, you can’t even order a drink if you’re a hotel guest. This kind of two-tier guest system is unacceptable for a property advertising itself as a 5-star hotel. The experience made me feel like a second-class guest despite paying top-tier prices. If you’re expecting full access to beautiful amenities, beachside relaxation, and attentive hospitality — look elsewhere. This hotel prioritizes its private residents over its paying hotel guests, and that distinction becomes painfully clear the moment you arrive.

Everybody should visit this hotel at least once in their lifetime!

トリップアドバイザーの評価 5.0/5

977marlenei トリップアドバイザー認証口コミ

The best hotel I’ve stayed in a long time in Cancun so far. The staff is very professional helpful, friendly and amazing. You can tell how they really enjoy what they do. The rooms are spotless, high ceilings, VIP amenities. The beds are clean and comfortable. The food is sooo delicious , their bar have a great VIP brands. The bartenders put a lot of effort to offer a great mixology. Even the hotel is brand new really worth it. Give it a chance, you won’t regret it. I’m going to go back there soon for sure.

Great Fitness Environment

トリップアドバイザーの評価 5.0/5

Sightsee24799083907 トリップアドバイザー認証口コミ

The gym has to be one of the best run resort gyms I’ve ever seen. They offer the most amazing classes, yoga, HIIT, core finishers. The team is so nice and helpful, it’s like having personal access to personal trainers for your entire stay. Julio runs the most organized gym I’ve ever seen, Alex & Hernan are so fun with all the classes and trust me you are going to look fire when you’re done.

との提携 TripAdvisor

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