Fairmont Mayakoba

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,215 件のレビュー

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Carretera Federal Cancún, Playa del Carmen Km 298, 77710 RIVIERA MAYA, メキシコ

説明

ホテルのその他の情報

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

当ホテルの客室

ホテル所在地

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
メキシコ

GPS:20.687637, -87.027426

電話番号
ファックス +52 984 206 3000

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,215 件のレビュー

トリップアドバイザーの評価  4.7/5  8,509 件のレビュー

2025エクセレンス認証

Fairmont Mayakoba with four and two year old...

トリップアドバイザーの評価 5.0/5

John P トリップアドバイザー認証口コミ

We spent a week at the Fairmont Mayakoba with our two little ones, ages two and four, and absolutely loved it. The property is serene, the service was personable and the food was exceptional. Huge shout out to the team at Fuego, on the beach. We dined at Fuego on two occasions and both times were impressed with the caliber of the service (attentive, personable, engaged) and the quality of the food (exceptional presentation, outstanding flavours). I’m likely missing a few folks, but a massive thanks to the team at Fuego... Joan, Lalo, Charly, Ángel, Rodrigo, José, and Gonzalo, with Karen as Hostess and Nick as the Waiter Assistant. Thank you Dmitri for making it all happen. Exceptional experience, highly recommended.

Dear M.O, Thank you very much for sharing such a wonderful reflection of your family stay with us. We are delighted to know that your week at Fairmont with your family was so enjoyable, and that you appreciated the serenity of the property, the personable service, and the exceptional restaurants experiences. Your generous recognition of the team at Fuego truly means a great deal to us. We are thrilled to know that both your dining experiences stood out for their attentive and engaging service, as well as for the outstanding quality. Your kind mention of our Heartists: Joan, Lalo, Charly, Ángel, Rodrigo, José, Gonzalo, Karen, Nick, and Dmitri Manager will be proudly shared with them and our leadership team. It is recognition like yours that motivates each of us to continue delivering memorable moments. Thank you for your heartfelt recommendation. We look forward to welcoming you and your family back very soon for another exceptional experience in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba

Fantastic butler

トリップアドバイザーの評価 5.0/5

uffda1 トリップアドバイザー認証口コミ

While the resort is lovely, my review is about our butler Jhovany. We were only there two nights, but when I now look back, I think of Jhovany and the attention he paid leading up to and during our stay to ensure we had a wonderful time. He is truly an asset to the resort and any guests fortunate enough to be assigned to him. He was attentive in all ways with seeing to dinner and activity reservations and that we had what we needed in the room, and when a planned power outage threatened to interfere with an important internet meeting, he made sure we were able to have wifi access at another location. On our departure day, he changed his schedule to see us off. He made us feel well taken care of. Besides being so helpful, he’s simply a delightful person. Our thanks again.

Dear M.U, Thank you for taking the time to share such a heartfelt review. We are truly honored to know that, even during a short stay, our Heartist Jhovany left such a lasting impression and played a central role in making your experience so meaningful. Your words beautifully describe the level of care, anticipation, and dedication that defines our balam service. Jhovany’s commitment to your wellbeing is something we are very proud of. His personal gesture of adjusting his schedule to see you off speaks volumes about the genuine care he extends to our guests. We will be delighted to share your kind recognition with Jhovany and our leadership team. Thank you once again for choosing Fairmont. We look forward to welcoming you back and creating more memorable moments together in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba

Excellent stay

トリップアドバイザーの評価 5.0/5

Nylaw47 トリップアドバイザー認証口コミ

My wife and I attended my law firm’s annual meeting. We needed about 275 rooms so required a large property. For a large event like that the hotel was excellent. It is really nice even for individual stays. The staff was superb—willing, friendly and always smiling. (Hugo from the beach staff gets a special shoutout.) Room 806 with two floors including a rooftop plunge pool was private and beautifully done—in some ways better than oceanfront since it was more private. The food could be better. But overall an excellent five day stay.

Dear M.N, Thank you very much for sharing such a thoughtful review of your stay with us. We are truly pleased to know that Fairmont was the right setting for your firm’s annual meeting and that both the event experience and your personal stay met your expectations. It is especially rewarding to read your kind words about our Heartist team. Your recognition of their friendliness and positive spirit means a great deal to us, and we will be delighted to share your special mention of Hugo from our beach team . We are also glad to know you enjoyed the privacy and design of your accommodation, including the rooftop plunge pool, and that it offered a unique and memorable experience. We appreciate your candid feedback regarding our culinary offerings, which has been shared with our Senior Manager and F&B Director, for prompt action. Thank you once again for choosing Fairmont. It was a pleasure to be your home in Mayakoba, and we look forward to welcoming you back for another unforgettable stay in the Heart of the Riviera Maya. Best regards, Fairmont Mayakoba

Great time at Fairmont Heritage Mayakoba

トリップアドバイザーの評価 5.0/5

Alan P トリップアドバイザー認証口コミ

Our stay at the Fairmont Heritage Mayakoba was absolutely outstanding, and a huge part of what made it so memorable was the incredible care and attention we received from our butlers, Fernanda Salgado and Javier Alarcón. From the moment we arrived, Fernanda and Javier went above and beyond to ensure every detail of our stay was perfect. They were warm, professional, attentive, and genuinely invested in making our family feel comfortable and cared for. Whether it was coordinating daily plans, anticipating our needs before we even asked, or handling requests with speed and grace, they consistently exceeded expectations. Traveling as a family can be complex, but Fernanda and Javier made everything seamless. Their kindness, organization, and calm presence allowed us to truly relax and enjoy the beauty of Mayakoba. They made us feel not just like guests, but like we were being welcomed home. The Fairmont Mayakoba itself is a stunning property ,beautiful grounds, excellent service, and a wonderful atmosphere ,but it’s people like Fernanda and Javier who truly elevate the experience from great to unforgettable. We are deeply grateful for the care they showed us and would not hesitate to return. Thank you, Fernanda and Javier, for making our vacation so special. We hope to see you again very soon! The P Family

Dear P Family, Thank you for sharing such a thoughtful and heartfelt review of your stay at Fairmont Heritage Mayakoba. We are truly honored to know that your experience was outstanding and that it was made so memorable by the exceptional care of our Heartists: Fernanda Salgado and Javier Alarcón. Your words beautifully reflect the level of warmth, professionalism, and genuine attention to detail that we strive to deliver, especially within our Heritage experience. Knowing that Fernanda and Javier anticipated your needs, handled every request with grace, and helped your family feel truly at home is incredibly meaningful. They will be deeply touched by your recognition, and your message will be proudly shared with them and our leadership team. We are also delighted that you enjoyed the beauty of the property, the atmosphere, and the overall service. As you so perfectly expressed, it is the people behind the experience who elevate a wonderful stay into an unforgettable one. Thank you so much for highlight our Heartist Team, it means the world to us. We look forward to welcoming you back very soon and to have the pleasure of being you second home again in the heart of the Riviera Maya. Best regards, Fairmont Heritage Mayakoba

WOW WOW WOW

トリップアドバイザーの評価 5.0/5

mariondonat トリップアドバイザー認証口コミ

I LOVED visiting this resort! The grounds are so gorgeous, the food is delicious, and the staff is amazing. The water and beach are stunning! The variety of restaurants and pools are incredible. I am a travel advisor who happened to celebrate my 40th birthday here and the events team were just amazing. I love how there is an all inclusive option as well as a la carte. The resort would be perfect for families with young children too and I cannot wait to bring my family here! Highly recommend!!!

Dear M. M, WOW indeed. Thank you for such an enthusiastic and heartfelt review. We are absolutely delighted to know how much you loved your visit and that Fairmont was part of celebrating such a special milestone as your birthday. It is truly rewarding to read your kind words about our grounds, beach, restaurants experiences, pools, and most of all our Heartist team. Your recognition of our Events team is especially meaningful, and we are thrilled to know they helped make your celebration unforgettable. Coming from a travel advisor, your recommendation holds even greater value for us. We are also pleased that you appreciated the flexibility of our All Inclusive and à la carte options, as well as the family friendly experience we strive to offer. We cannot wait to welcome you back, this time with your family, for another memorable stay in the Heart of the Riviera Maya. Best regards, Fairmont Mayakoba

との提携 TripAdvisor

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