Fairmont Mayakoba

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,218 件のレビュー

ベストレートをお約束
Fairmont Mayakoba - Image 1
Fairmont Mayakoba - Image 2
Fairmont Mayakoba - Image 3
Fairmont Mayakoba - Image 4
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 RIVIERA MAYA, メキシコ

説明

ホテルのその他の情報

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

当ホテルの客室

ホテル所在地

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
メキシコ

GPS:20.687637, -87.027426

電話番号
ファックス +52 984 206 3000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,218 件のレビュー

トリップアドバイザーの評価  4.7/5  8,444 件のレビュー

2025エクセレンス認証

Beautiful resort with the best staff ever

トリップアドバイザーの評価 5.0/5

Mardel R トリップアドバイザー認証口コミ

People is what make the real difference in these jaw dropping area hotels, and trust me, we have been around. Without being fake or just following scripts you can feel genuine hospitality that at times, surpasses expectations: Buttlers’ (Daniel and Alejandro) service were right on point anticipating most of our demands. Restaurant’s staff from Fuego (Dimitri) made us feel special. Our favorite restaurant has been Tauro, where we’ve been regulars on several stays, it is a classic steak house with aged beef. Despite being very busy waiters Sebastian, Justino and Eric are always very welcoming making you feel like home. At the beach we were very well taken care of by Joel and Humberto; at the pool by Ezequiel and Angel. Thanks everyone for pampering us! In general the newly renovated facilities are in great shape, its cleanliness is immaculate. Our villa’s pool was at perfect temperature. Heads up for the old phone headsets that might need change and the humidity smell in some of the rooms, and a change of the yute mats for something more hygienic. Value is on point, through time we have experienced different room categories and each of them feels just right for the money we spent. We are definitely coming back soon.

Not for couples

トリップアドバイザーの評価 3.0/5

KimberlyM12014 トリップアドバイザー認証口コミ

Wouldn’t suggest for couples. My husband has Accor status so we were upgraded to a Casita. The room was spacious and lovely with a nice deck overlooking the river, good ac, rain shower and separate soaking tub as well as plenty of closet space and room for luggage. The first few days of our trip were mostly quiet and peaceful. We only really encountered crying, screaming kids at the breakfast buffet. We could get a pool chair in the shade no problem etc. Then more and more families showed up and the amount of parents screaming in our ears, across our table etc plus their kids screaming made the volume inside bars and restaurants reach an untenable level as well as the amount of daily yelling that occurred around our room. The worst incident was when we were in the bar and sitting in a booth getting ready to order drinks and a family sat down in our booth and shoved into us until we left. I can’t say I have ever experienced anything like it and we have travelled all over the world. We had lovely quiet dinners at La Laguna, Gaia, and Saffron and Tomahawk at the Banyan tree. We did the morning kayak trip around the lagoon and the eco boat tour and both were great. The resort is fun to walk around and there are raccoons, coati, iguana, many bird species etc. We never waited for a golf cart when we didn’t want to walk. We went to the pueblito, toured the Cenote and went to the butterfly garden. We really enjoyed the resort and the staff but the other guests were just too loud and rude and had no regard for anyone around them. Wouldn’t suggest for couples who value their hearing, go elsewhere or don’t come during holidays or school breaks. We would stay at the Banyan tree instead. Highly recommend Cielo- the adults only rooftop bar at the beach. The service was fantastic as were the drinks and we enjoyed the view and breeze.

Great Xmas time

トリップアドバイザーの評価 5.0/5

rhernandezcomad トリップアドバイザー認証口コミ

We enjoyed very much Xmas celebration. The team made a fantastic job creating a Xmas Village with food, things to buy and great music. Congratulations to Balam and Eva for this great initiative.

Dear M. H, Thank you sincerely for sharing your feedback with us. We are delighted to know that you enjoyed the Christmas pre celebration and that the festive atmosphere made your time with us so special. It is wonderful to hear that the Christmas Village, with its food, music and unique offerings, added such joy to your stay. We truly appreciate your kind recognition of our Heartists Balam and Eva. Their dedication and creativity played an important role in bringing this experience to life, and your congratulations will be shared with them with great appreciation. It was a pleasure to be your home in Mayakoba during such a festive season, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

Mexican paradise

トリップアドバイザーの評価 5.0/5

Micol R トリップアドバイザー認証口コミ

We had a great experience at Fairmont Mayakoba. - The cabana we stayed in was clean and well kept. -The beach is beautiful and the staff that maintain it do an amazing job. The sand is white and the water is clear. Best of all as soon as you get to the beach, a staff person assigns you to chairs with an umbrella and brings you towels and anything else you need. - there are alot of really cool activities to do that are included in your stay including a boat ride thru the canals of all the properties on Mayakoba. Shout out to Oscar who gave us our tour and taught us all about the local wildlife we saw. - on the beach - there are additional activities - kayaks, snorkeling and catamaran tours. The staff that assist with the equipment and tours are also really kind and helpful. Thank you Jorge for the great time on the catamaran. - regarding the food- all of the restaurants we ate at for dinner were awesome -La Laguna, Hix, and Tauro. The waitstaff were all superb. My only negative experience was the breakfast buffet. We went twice and did not like it either time. - the property is huge so you can walk, pick up a bike and cycle thru the property or take one of the extended golf carts that come frequently.. All of the drivers are so nice but I have to give an extra big shout out to Jesus who had us laughing and making my mom feel like a rockstar every time he picked us up. -finally- my biggest shout out to Fabian Olmos, concierge, who answered my endless questions and helped change our itinerary around multiple times always staying polite and friendly. We definitely plan on coming back!

Dear M. R. Thank you sincerely for taking the time to share such detailed and thoughtful feedback following your stay with us. We are delighted to know that your experience at Fairmont felt like a true Mexican paradise and that you enjoyed the comfort of your cabana, the beauty of the beach and the attentive service provided from the moment you arrived by the shore. We truly appreciate your kind recognition of our Heartists. It is wonderful to hear that Oscar made the canal boat tour engaging and informative, that Jorge ensured a great catamaran experience, and that Jesús added joy and laughter to your time moving around the property. Your special mention of our Heartist Fabian Olmos is especially appreciated. We are pleased to know that his kindness, friendliness and support with your itinerary made such a positive difference, and we will be sure to share your kind words with him. We are also glad to know that you enjoyed the variety of activities included in your stay, as well as your dining experiences at La Laguna, Hix and Tauro. At the same time, we appreciate your honest feedback regarding the breakfast buffet. Your comments have been shared with our culinary team so they may review this experience with care. Thank you once again for your recommendation and for sharing such meaningful insights. We are delighted to know that you plan to return. It was a pleasure to be your home in Mayakoba, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

Lives up to the hype

トリップアドバイザーの評価 5.0/5

425oliviam トリップアドバイザー認証口コミ

Very nicely appointed resort, rooms are spacious and comfortable, staff is exceptional. Visited during Thanksgiving week, and despite it being busy, it was a pleasant experience. My kids (5 and 7) had a blast.

Dear M, Thank you sincerely for sharing your feedback with us. We are pleased to know that the resort lived up to your expectations and that you found the rooms spacious and comfortable. It is also wonderful to hear that our team provided exceptional service during your stay. We are glad that, even during a busy Thanksgiving week, your experience remained pleasant and that your children had such a great time. Creating enjoyable family moments is something we value deeply. It was a pleasure to be your home in Mayakoba, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 560 件のレビュー 8.1/10 ロケーション
  • 780 件のレビュー 7.8/10 客室
  • 1,744 件のレビュー 8.3/10 サービス
  • 14 件のレビュー 0/10 インターネット
  • 981 件のレビュー 7.4/10 料理
  • 773 件のレビュー 8.8/10 設備
  • 351 件のレビュー 8.6/10 雰囲気
  • 324 件のレビュー 5/10 お値打ち度

Powered by Trustyou

周辺の他の施設

プラヤデルカルメンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。