Fairmont Mayakoba

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,206 件のレビュー

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Fairmont Mayakoba - Image 1
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Carretera Federal Cancún, Playa del Carmen Km 298, 77710 RIVIERA MAYA, メキシコ

説明

ホテルのその他の情報

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

当ホテルの客室

ホテル所在地

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
メキシコ

GPS:20.687637, -87.027426

電話番号
ファックス +52 984 206 3000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,206 件のレビュー

トリップアドバイザーの評価  4.7/5  8,468 件のレビュー

2025エクセレンス認証

The People are the Highlight of Fairmont Mayakoba

トリップアドバイザーの評価 5.0/5

EllaTravels トリップアドバイザー認証口コミ

The Fairmont Mayakoba is a magical place to stay. The natural environment is stunning, the grounds of the hotel are immaculate, the Casitas are luxurious, and the dining options varied and delicious. We stayed in a Signature Casita Suite and it was lovely. Spacious, well-appointed, very clean and comfortable. The views from the balcony over the canals were beautiful. But its the team who cares about and for you while you stay that really "make" the experience. Our butlers Rodrigo and Fernando were two of the kindest and most genuine people I've met. They catered to our every whim with care and attention. They anticipated our needs and over-delivered. I can't explain how wonderful it feels to truly relax and slow down knowing everything you need (& more) is taken care of by the wonderful team at Fairmont Mayakoba. Highly recommend.

Wonderful Stay and Service

トリップアドバイザーの評価 5.0/5

jaclync615 トリップアドバイザー認証口コミ

This is our 4th time visiting the fairmont mayakoba. Every year we come after the holiday season and January and have no complaints. The butler team of Irene and Sofia are amazing, they fulfilled every single ask we had as a family, I cannot say enough about their attention to detail, kindness, and service. Excited to come back next year and will be requesting Irene and Sofia again!!

Best in class experience with an incredible team & service

トリップアドバイザーの評価 5.0/5

Lkwitman トリップアドバイザー認証口コミ

THE BEST! My daughter and I had a girls trip to this amazing hotel and really had the best time. Our concierge team took the trip from great to outstanding- Huge shout out to Irene & Sofia. Truly the best. My daughter is only 4 and got sick while in Mexico. The team worked around the clock to ensure we had a doctor, meds and even came to see us once she was on the mend. This hotel is A++. The food, facilities..simply everything. I absolutely plan to come back with my daughter and make this an annual tradition. Thank again to the entire time and especially Irene & Sofia.

Gaia Restaurant

トリップアドバイザーの評価 5.0/5

morgannt951 トリップアドバイザー認証口コミ

I can not begin to tell you how amazing our fairmont experience was. You must go to the Gaia restaurant and hopefully you will be lucky enough to have Cesar as your waiter. His friendly demeanour and expert suggestions from drinks, appetizers, to our main dinner he made our dinner experience unbelievable. Thank you Cesar

Dear Mr. M, Thank you so much for sharing such a wonderful comment. We are truly delighted to know that your Fairmont experience was so memorable. Your kind words about our Heartist Cesar at Gaia mean a great deal to us. His friendly demeanor, attention to detail, and thoughtful recommendations are exactly the level of service we strive to deliver, and we will be sure to share your recognition with him and our team. Knowing he helped create such an unforgettable dining experience is incredibly rewarding. It was a pleasure to be your home in Mayakoba, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba

Great service and food, cold pools and lots of seaweed on beach

トリップアドバイザーの評価 4.0/5

Greta G トリップアドバイザー認証口コミ

We're a family of four (two teens) who visited the Fairmont, all inclusive plan. We have stayed at other all-inclusive 5* properties in the past. This hotel is better for families with young kids, and couples who want a quiet vacay. We would have enjoyed some night music, shows, activities, something! Pros and cons: PROS: --Friendly service everywhere (except at check-in, strangely). Helpful concierge and great staff overall --Delicious food, even for vegetarians. Breakfast was great. --Beautiful grounds, appreciated having bikes for getting around --Nice to have 2 queen beds --Nice spa treatments -- nothing amazing, but nice enough. Go early to use the jacuzzi and steam room. Book in advance. CONS --Really surprised none of the recent reviews have mentioned the huge quantities of seaweed that make walking along on the beach, swimming close to the property, impossible. This was really disappointing despite their efforts to manually remove the seaweed -- made very little difference despite their hard work. -- Cold/unheated pools! --Eco hotel so no maps or info guides available on paper. At check-in I wasn't told what free activities were included, for instance. You have to download the app, which is not so great. I wish they had mentioned some of the activities taking place on a TV screen in the lobby. I missed a few things I would have enjoyed (like ritual ceremony at spa, dance at cenote). Also, there are no activities in the evenings (shows, music, etc). --We ate one meal that wasn't included in our all inclusive plan at Saffron, a Thai restaurant at Banyan Tree. The waiter refused to accept they got our order wrong, told us they would remove the unordered item from the bill, and didn't follow through. We paid over $400 for a vegetarian meal for four people with 2 appetizers, 3 mains, and 1 dessert (no alcohol, only water). Unbelievably overpriced. --Tennis course hire is $80 per hour! Golfing is extra, as are most activities. --Whopping resort fee added at the end. This felt unnecessary after what you pay to stay here. TIPS --The free boat ride is included -- 30 mins long, very relaxing. Book in advance. --A free Catamaran ride for 3 people is included. Book in advance. --Make your restaurant reservations in advance before you go. Some restaurants are closed on certain days.

Dear M.G, Thank you for taking the time to share such a detailed and balanced review of your family stay with us. We truly appreciate the openness with which you highlighted both what you enjoyed and where your experience did not fully meet expectations. We are very pleased to know that you valued the friendliness of our team, the quality and variety of the food, the beautiful grounds, and the convenience of bikes to move around the resort. It is also great to hear that breakfast, vegetarian options, and the spa treatments were positive parts of your stay. At the same time, we sincerely regret the aspects that caused disappointment. We understand how important these elements are, especially for families traveling with teenagers, and your feedback helps us better identify where we need to improve communication, programming, and overall guest guidance. Please know that your observations have been shared internally with our leadership teams and Senior Manager, as they provide valuable insight into how we can continue refining the guest experience, particularly during busy seasons. It was a pleasure to be your home in Mayakoba, and while we regret not fully exceeding your expectations this time, we truly hope to have the opportunity to welcome you back in the future and offer a more seamless and enjoyable stay. Best regards, Fairmont Mayakoba

との提携 TripAdvisor

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