Fairmont Mayakoba

The Fairmont Mayakoba is beyond compare. The entire property is beautifully kept, with luxury and nature in perfect balance. The food is incredible at every restaurant. And most of all the staff is extremely professional, kind and anticipate your needs before you even ask. Our waiter, Heber, on our daily beach relaxation was exceptional. He made our trip perfect. We can’t thank him enough for his kindness and attention.

Absolutely the best. Our 4th visit and have already booked 5th! Food, service, casitas, everything first class. The beach is excellent and if it's not a beach day, one of the many pools works. You won't regret a stay here.

My wife and I are staying at the Fairmont Mayakoba Mexico and the property, rooms and staff are INCREDIBLE! It could be the finest service we’ve ever had. Our highlight so far was our first dinner at Gaia Seafood restaurant. The meal was wonderful, but what made it so special was the AMAZING service we had with Enrique Alvarez! His attention to detail, descriptions of the menu that wanted us to order it all, impeccable timing with service, sharp wit and affable way, made it one of our most enjoyable dinners in a very long time!

The resort is beautifully laid out and the sand on the beach is fantastic. The efforts to prevent beach erosion and grass deposition do not look beautiful when looking out to sea. Our first evening started with my wife falling unexpectedly as we walked out of our Casita on the very poorly lit path from our room. The edge of the path dropped off about 1.5 feet. My wife could not see the edge due to darkness and stepped off the edge causing her to fall hard onto the concrete path. Fortunately only deep bruises but a terrible start. I contacted the front desk to address the light and no change took place. We were offered an alternative room the next night but it was located right next to construction so we chose not to change rooms. We then went to dinner at Brisas and had the worst service we have encountered. We were seated for over 20 minutes without any server stopping by. The place was relatively empty at the time. The server for the table right next to us even seemed to be avoiding making eye contact with us. I had to track down the individual who sat us to request a server to allow us to order drinks and food. It was not an impressive start to our visit. We did not purchase the all inclusive and food and drinks were priced as if we were in the heart of New York City. We were charged $15 for filtered water alone and portion sizes were small. In the end, not choosing the all inclusive remained a better economic choice. On the positive side we enjoyed the walking paths and beach activities. The eco tour on the boat was fantastic. The room was clean and nice, but we had the swamp view which prevented us from using the outdoor seating. Unfortunately, the first events left a sour taste in our journey.

The Fairmont Mayakoba is a truly exceptional destination, offering a perfect blend of luxury and family-friendly atmosphere. From the moment we arrived, the staff was incredibly welcoming and attentive, setting the tone for a remarkable stay. The hotel's commitment to excellent customer service is evident in every interaction, making us feel valued and well cared for. Alfonso the bellman was amazing. For families, the Fairmont Mayakoba is a paradise. The pools are a standout feature, offering both fun and relaxation for all ages. The main pool, with its gentle slopes and ample space, is ideal for children, while the quieter, more secluded pools provide a peaceful retreat for adults. Additionally, the hotel's beach is a slice of heaven, with pristine sands and crystal-clear waters, perfect for a day of sunbathing or beach activities. The culinary experiences at Fairmont Mayakoba are another highlight. The range of food options caters to all tastes and dietary needs, from gourmet restaurants serving exquisite dishes to casual eateries with comforting classics. The quality of the food is exceptional, with fresh ingredients and creative presentations. Overall, our stay at the Fairmont Mayakoba was an unforgettable experience. The combination of family-friendly facilities, outstanding service, beautiful pools and beaches, and diverse dining options makes it a top choice for a luxurious yet comfortable getaway. We left feeling refreshed and already planning our next visit.