Fairmont Mayakoba

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,250 件のレビュー

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Carretera Federal Cancún, Playa del Carmen Km 298, 77710 RIVIERA MAYA, Mexico

説明

ホテルのその他の情報

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

当ホテルの客室

ホテル所在地

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

電話番号
ファックス +52 984 206 3030

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,250 件のレビュー

トリップアドバイザーの評価  4.5/5  8,040 件のレビュー

2024エクセレンス認証

Omar Bellboy gave us really nice service, he was very kind and helpful. He asked about our stay and was interested in ev

トリップアドバイザーの評価 5.0/5

Y6186QAerikw トリップアドバイザー認証口コミ

Omar Bellboy have us super good service! Very good food, a lot of different resurants with different kind of food, everything we ate was super good! Service in the hotel are top class. We love the nature around the hotel, really nice to take long walks. Breakfast 10 of 10

Fairmont Family Christmas

トリップアドバイザーの評価 5.0/5

Stacy T トリップアドバイザー認証口コミ

Wonderful resort, will absolutely return! We stayed at the Fairmont the first two nights of our trip and then moved to the Andaz. BIG mistake, the Fairmont is so much more superior! The rooms are gorgeous, bikes and carts plentiful and the food options far superior.

Dear A8555RGstacyt, Thank you for sharing your experience with us! We’re delighted to hear that your Fairmont family Christmas was so enjoyable and that you found our resort to be a standout during your trip. It’s wonderful to know you appreciated the beauty of our rooms, the convenience of our bikes and carts, and the variety and quality of our dining options. Your kind words mean the world to us, and we’re thrilled to have left such a positive impression. We hope to welcome you back soon for another unforgettable stay.

Fantastic Experience!

トリップアドバイザーの評価 5.0/5

Chloe C トリップアドバイザー認証口コミ

I had an amazing stay at this resort! The service was outstanding, the food was excellent, and there were so many activities to enjoy that it's impossible to get bored just relaxing at the property. A special thanks to receptionist Paulina for her exceptional service, as well as Jessica and the entire concierge team for arranging all my dinner reservations and activities so seamlessly. Karla from the spa truly deserves special recognition for delivering one of the most exceptional spa experiences I’ve ever had. However, one area that could be improved is the bar with swings at the beach. While most of the servers in the outlets we visited were proactive and attentive, the staff at this particular bar seemed to overlook us after we were seated for a few minutes. It felt a bit odd, and we eventually decided to leave. But in general, I would recommend this resort for a winter getaway!

Dear J6497UOchloec, Thank you for taking the time to share your experience with us! We are thrilled to hear that you had such an amazing stay and that our team was able to make your visit memorable. It’s wonderful to know you enjoyed the outstanding service, excellent food, and the variety of activities our resort offers. We’re especially grateful for your kind words about Paulina at reception, Jessica and the concierge team, and Karla from the spa. We’ll be sure to share your compliments with them—they’ll be delighted to know their efforts made such a positive impact on your stay. We do, however, sincerely apologize for the less-than-stellar experience at the beach bar with swings. We appreciate your feedback and will address this with the team to ensure every guest feels attended to and valued in all areas of the resort. Thank you for your recommendation, and we hope to have the pleasure of welcoming you back for another fantastic winter getaway!

Celebrated our 50th anniversary with our family, and it was perfect!

トリップアドバイザーの評価 5.0/5

PeggyC1912 トリップアドバイザー認証口コミ

Amazing vacation! The rooms, pools, restaurant choices, and activities are just spectacular! But the best part is the attention to detail from all staff members... Louis one of the cart drivers to the beach, Aldo the chef in Tauro, Diana at Fuego, Carlos at Brisas, Irwin at the swim up bar, Miguel the boat captain and of course, Alejandro, our personal Butler, who along with all staff made our stay complete. From the moment we stepped off the plane, we were in good hands and our family made unforgettable memories. We were a family of 6 adults along with our 2 yr old and 6 yr old who loved the Holiday Festival every evening and kids club every afternoon. The standard of care and attention to detail is unmatched. You will not be disappointed.

Dear PeggyC1912, Thank you for sharing such a heartfelt and glowing review of your recent stay with us. It was truly an honor to host your family as you celebrated such a milestone—the 50th anniversary is a remarkable occasion, and we’re thrilled to have been a part of it! We’re delighted to hear that every aspect of your vacation—from the rooms, pools, and restaurant options to the variety of activities—exceeded your expectations. It’s especially rewarding to know that our team members, including Louis, Aldo, Diana, Carlos, Irwin, Miguel, and Alejandro, contributed to making your stay exceptional. We’ll be sure to share your kind words with them—they’ll be thrilled to know they helped create unforgettable memories for your family. We’re so glad the little ones enjoyed the Holiday Festival and kids club while the rest of the family could relax and immerse themselves in the experience. Your mention of the unmatched care and attention to detail reaffirms our commitment to excellence. We hope to welcome you and your family back for many more celebrations and memorable vacations in the future.

This is the fifth time and maybe last time we go back to Fairmont Mayakoba.

トリップアドバイザーの評価 2.0/5

Dyna W トリップアドバイザー認証口コミ

This is the fifth time and maybe last time we go back to Fairmont Mayakoba. We were there with our family in December and the experience was disappointing. While the food and service quality was always the best, our issues were primarily with the deterioration of the rooms and facilities. During our stay, our bed was creaky and the toilet did not flush. This is unpleasant the first night since we couldn't sleep well with our toddler when the bed made a loud creak noise anytime we moved. They promptly fixed the issue, however another issue came up when the ceiling fan also stopped working. The repairs were prompt, but the our biggest issue was the elevator. My wife was stuck in the elevator and none of the emergency or call buttons worked. She was stuck inside and had to bang on the doors for help, before someone found her and they had to pry the doors open to get my wife out. This experience was traumatic for my wife and the response was not great. If there was a fire emergency, this would be of been catastrophic as the emergency call buttons did not work. Aside from that, the pool servers were awesome and the food was delicious. We enjoyed Gaia the most, then Bassano, Fuego, and finally Tauro (we have better beef in Alberta).

Dear dyna1234, Thank you for sharing your detailed feedback about your recent stay with us. We greatly value your loyalty as a returning guest and deeply regret that this visit did not meet your expectations. While we are glad you enjoyed the food, exceptional service from our pool servers, and your dining experiences at Gaia, Bassano, and Fuego, we sincerely apologize for the inconveniences you faced with your room and the elevator. We understand the discomfort caused by the issues in your room and, most importantly, the distressing situation your wife experienced with the elevator. We appreciate the opportunity to address and resolve these matters, and we thank you for bringing them to our attention. Please rest assured that we have taken steps to ensure such incidents do not occur in the future, as the safety and comfort of our guests remain our utmost priority. We genuinely hope you might consider returning to Fairmont Mayakoba in the future, giving us the chance to provide the flawless and memorable experience that you deserve.

との提携 TripAdvisor

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