Fairmont Mayakoba

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,208 件のレビュー

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Fairmont Mayakoba - Image 1
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Carretera Federal Cancún, Playa del Carmen Km 298, 77710 RIVIERA MAYA, メキシコ

説明

ホテルのその他の情報

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

当ホテルの客室

ホテル所在地

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
メキシコ

GPS:20.687637, -87.027426

電話番号
ファックス +52 984 206 3000

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,208 件のレビュー

トリップアドバイザーの評価  4.7/5  8,462 件のレビュー

2025エクセレンス認証

canal tour

トリップアドバイザーの評価 5.0/5

Greg B トリップアドバイザー認証口コミ

Great experience. everyone is sooo nice and at your service ready to help. try the canal tour. Iker was our captain and he was very informative and made the ride well worth it. would recommend this to all, kid friendly as well. must have reservation to attend.

Dear M.G. Thank you very much for sharing your experience with us. We are delighted to read that you enjoyed the Eco canal tour and felt so well taken care of by our Heartist team. It is wonderful to know that Iker made the experience both fun informative and enjoyable, and that the tour was memorable for your entire family. The canal tour is indeed one of the best ways to discover the natural beauty of Mayakoba, and we truly appreciate your recommendation and helpful tip about reserving in advance. It was a pleasure to be your home in Mayakoba, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba

Amazing Dining Experience!

トリップアドバイザーの評価 5.0/5

Nick R トリップアドバイザー認証口コミ

Gaia was incredible between the seafood and our server Leonardo we had an amazing time. Highly Recommend! And definitely try the Trout…

Dear M. N, Thank you for sharing your wonderful feedback. We are delighted to know that your dining experience at Gaia was truly memorable. It is especially rewarding to hear that the seafood selection and the attentive service provided by our Heartist Leonardo made the evening so special for you. Your recommendation, particularly of the trout, will surely inspire future guests to indulge in this experience. We will be pleased to share your kind words with Leonardo and the team. It was a pleasure to be your home in Mayakoba, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba

A wonderful hotel with a superb staff

トリップアドバイザーの評価 5.0/5

Allen M トリップアドバイザー認証口コミ

It’s difficult to decide where to start. This is a wonderful resort and a place where small kids to grandparents in our family all had a super vacation. The resort is beautiful, set in the jungle but with easy access to all activities. More on this later. I want to begin with the people. Each of the people seemed to be a perfect fit for his/her job. We met many people serving guests whether at the pool. restaurants, activities, front desk, at the front door, as boat captains, as golf cart drivers. We met area managers and people who cleaned the cabana floors. The common theme was that they couldn’t do enough for the guests and they ALL seemed to love their jobs. Whoever is responsible for hiring and training does a phenomenal job. I met the GM of the resort and it’s obvious he too loves his job and understands both the needs of the guests and the most effective way to maintain a very satisfied staff. Their staff turnover is particularly low due to high job satisfaction. The staff remains at the Fairmont because they love it there, not because the work is easy. On the contrary, everyone works hard but their joy of being there shines through. Given how important the guest experience is to the success of the hotel, let me start at the top. I met the GM on my second day at the property. I was heading to the beach area at about 7am and he stopped by driving a golf cart (the means of transportation at the property) and asked me if I wanted a lift. Each day during our week long vacation he found me (and often others in my family) somewhere and chatted about the day’s activities. He was interested in what we were doing and how we were spending our time and like the other employees in different positions that we ran into, he always asked if there was something he could do for us. On occasion we took him up on his offer and he always came through (ie, getting tough to get dinner reservations, etc.) He had his pulse on the hotel and it was obvious he was always thinking about how to improve the guest experience. There were many other wonderful employees with whom we interacted. Let me just mention a few. Daniel, our Butler was amazing. He couldn’t do enough for us. I always heard from him early in the morning by text or in person. He was so helpful. For example we hadn’t brought goggles for a 4 year old and couldn’t find any on property. He went off property and came back with a perfect snorkel set for him. When we needed some medication for an infant, he found it.He helped us in so many ways, it was hard to believe. And he always had a smile on his face. It was obvious that he LOVED his job. There were people by the pool and our cabanas that were also amazingly helpful, whether it was Angel, Federico, Ezekiel, or Marcos. They all were so helpful - always asking if there was something they could do for us. That was obviously the mantra of the hotel staff. At other hotels people would often on occasion act similarly, but here the staff seemed to really mean it and were delighted to help us. Paula, at breakfast was great creating order out of chaos, with many people often arriving at the Bassano at the same time. And all of the breakfast servers were quick, efficient and often smiling. The people at the front desk, for example Ana, would take care of you making you feel like you were the only guest checking in or out that day. The golf cart drivers were great drivers and very polite. The people overseeing the kids club were excellent, but the club, while suggesting that kids through 10 or so could use it had some issues. Our kids were frustrated because they could swim and they were limited at the kid’s club to a kiddie pool. They tried it a second day, but it had the same limitation. Then they spent the rest of the time with us rather than the kiddie pool. The counselors there also served as babysitters and in that role, they were terrific! Since our family is generally hooked on wifi, the fitness center wifi was pretty weak and the wifi by the pool with the cabanas was generally ok, but sporadically was weak as well and could use an upgrade. The one thing that could be made easier would be getting dinner reservation at the Fairmont’s restaurants and the restaurants at the other hotels as well. Sometimes it would be hard to get in to a restaurant and it would be relatively empty when we arrived (eg Tauro and Gaia) It just happened too often to be reasonable. One strange dinner event occurred at Gaia when the waiter at the end of dinner came around with a QR code to give a review. He said it was a review of Gaia, but it was really a review of the entire hotel. He just lingered there as we were filling it out. I felt so strange with him nearby, I filled it out quickly, but erased the review as we walked out of the restaurant. It felt like a car repair shop experience, totally demeaning the value of the reviews that were completed. The housekeepers, by the way did a super job. The only thing they sometimes couldn’t help with was turning off the big orange light near the bed. It was not obvious how to turn the light off. And at night it would have been nice to have it off, which sometimes we couldn’t arrange to have done. Overall, the hotel was wonderful. The facility was terrific and staff was phenomenal. And thank you again Daniel! You were beyond exceptional.

Dear M.M, Thank you so much for sharing such a generous and inspiring review. We are truly honored that Fairmont was the setting for a vacation enjoyed by every generation of your family. Your recognition of our Heartist Team, especially Daniel and the many Heartists who cared for you throughout the resort, means the world to us. Knowing that their passion, warmth, and dedication were felt so clearly is the greatest reward we could receive. Your comments have been proudly shared with our leadership team as a reflection of what we strive for every day. We also sincerely appreciate your thoughtful and honest observations. They are invaluable in helping us continue to elevate the experience and ensure that every stay feels effortless, personal, and memorable, already shared with our Senior Manager and Team Leaders for detail review and action. It was a pleasure to be your home in Mayakoba, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba

Balam butler service is the star of this property

トリップアドバイザーの評価 5.0/5

Flyer54859442884 トリップアドバイザー認証口コミ

We stayied during the post Xmas into NY period in a Beach Front Suite. Overall an excellent experience but that was mainly due to the Balam Butler service. Marlon and Jhovany were beyond exceptional curating every element of our stay and solving issues in moments. Spa was excellent, restaurants were hit and miss.

Dear M.F, Thank you very much for taking the time to share your experience with us. We are delighted to know that your stay in the Beach Front Suite during the festive season was overall an excellent one, and especially that the Balam service truly stood out. Your recognition of our Heartists Marlon and Jhovany is deeply appreciated. Their ability to anticipate needs, curate meaningful moments, and resolve any situation promptly reflects the very essence of personalized luxury we strive to deliver. Your comments will be proudly shared with them and with our leadership team, as this kind of feedback is incredibly motivating. We are also pleased to know you enjoyed the Spa experience, and we sincerely appreciate your candid observations regarding the restaurants. Honest feedback such as yours is essential for us to continue refining and elevating every aspect of the guest journey. It was a pleasure to be your home in Mayakoba, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba

Amazing Family Friendly, Nature Inspired Vacation at the Fairmont Mayacoba

トリップアドバイザーの評価 5.0/5

Hila Z トリップアドバイザー認証口コミ

We spent 5 days at the Fairmont Mayacoba during Christmas week and had an amazing vacation. The resort is very clean, well staffed and everyone is extremely friendly. The resort is very big set amongst a nature preserve, but they provide quick transportation to and from the beach, your room, restaurants, golf, etc. by way of golf carts. In addition, all the Mayacoba hotels are connected via fresh water canals that creates an amazing, tranquil vibe and the complimentary boat rides to and from the different hotels and restaurants is very fun and a great experience. But, I'd have to say the best part of the trip was our private butlers, Fernanda Salgado and Javier Alcaron. They were so nice, pleasant and always quick to make themselves available whenever we needed anything. And, it felt like they were always one step ahead of us. I couldn't imagine spending another vacation there without them by our side. We were all kind of sad when we left to go home, because it felt like we were leaving family. But, we will definitely be back and will absolutely request their services next time. I'd say the only negative feedback is that the restaurants are very expensive, and very good, but not great for what your paying. Overall there are many restaurants to choose from amongst the 4 hotels connected, so I'd say just ask around for recommendations for the better ones. Overall, I couldn't recommend Fairmont Mayacoba more.

Dear M.H, Thank you so much for sharing such a thoughtful and heartfelt review of your family stay with us at Fairmont. We are truly delighted to know that your Christmas vacation was memorable and that you enjoyed the natural beauty of our surroundings, the tranquility of the canals, and the seamless connectivity throughout Mayakoba. Your kind words about our Heartist Team mean a great deal to us, and we are especially grateful for the recognition of Fernanda Salgado and Javier Alcaron. Knowing that they made you feel cared for, supported, and even like family is exactly the spirit of hospitality we strive to deliver. We will proudly share your comments with them, as feedback like yours is incredibly meaningful and motivating. We also appreciate your honest observations regarding the dining experience. Your comments are valuable to us and help guide our ongoing efforts to continuously elevate quality, value, and consistency across our culinary offerings, they have been shared to our Culinary Manager for review and prompt action. Thank you once again for choosing us for such a special family getaway. It was truly a pleasure to be your home in Mayakoba, and we very much look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards, Fairmont Mayakoba

との提携 TripAdvisor

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