ibis Cancun Centro 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 803 件のレビュー

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Av Tulum y Nichupte, Supermanzana 11 M2 L3, 77504 Cancun, Mexico

説明

ホテルのその他の情報

  • Hotel just 15 minutes from the crystal-clear waters of Cancun

  • Hotel 20 minutes from Cancun International Airport

  • Hotel 8 minutes from the ADO Terminal

  • Nearby green areas: Xcaret Park, Kabah Ecological Park and Cancun Park

  • Must-see spots: Plaza de Toros, Playa Delfines, Playa Tortugas, Playa Forum

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ホテル所在地

ibis Cancun Centro

Av Tulum y Nichupte, Supermanzana 11 M2 L3
77504 Cancun
Mexico

GPS:21.143631, -86.825005

電話番号
ファックス +52 998 272 8501

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙

IBIS KITCHEN LOUNGE

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  803 件のレビュー

トリップアドバイザーの評価  3.5/5  1,438 件のレビュー

Horrible experience terrible staff

トリップアドバイザーの評価 1.0/5

carminablewis トリップアドバイザー認証口コミ

We stayed from 8-12 July, the restaurants and hotel itself was really nice but our experience, the staff and service was appalling 1. We arrived on the 8th and at the Grand they were trying to sell us to upgrade there from Nizuc. It wasn’t a nice welcome. They tried to sell their 90 minutes presentation and a couples massage. The representative was completely oblivious our 8 month old was crying and “didn’t read the room” Why would you want a couples massage if you are travelling with a baby, complete amateurs and lack of service 2. AC never worked our room was awful, no ventilation. 3. Went we left the hotel we were chased by a representative who said to us in light of the bad experience we had in the hotel they wanted to give us an offer of 40/50% discount in a future stay in the next 1.5 years. He noticed I spoke Spanish fluently and said to me just convince your husband to pay 299 USD and you get this offer. When I said can I think about it, is not a good time as we were carrying not only our luggage but the pram, car seat and all the luggage for our baby and he was like it’s now or it expires. I complained about this behaviour to the hotel, and they didn’t even reply. It’s so horrible the staff cheapens the experience and resort. I felt in a motel

Yoga session

トリップアドバイザーの評価 5.0/5

Tapan P トリップアドバイザー認証口コミ

Had a great Yoga session with Susy, she is perfect instructor on a cloudy morning day for yoga. If you get a chance do it, while you are in Hilton Cancun! Food was great. Get to La Luce, Italian restaurant and Vela the international restaurant. Extremely relaxing vacation with kids. There is something for everybody

A true nightmare even for an ibis

トリップアドバイザーの評価 1.0/5

DRLuxury ビジネス - トリップアドバイザー認証口コミ

Getting worse literally every time I come. No, I won’t return this time. Ever. I arrived late so I thought it’s okay spending less , how bad can it be. Very bad. Rude and lazy Girl at the reception had no clue about Diamond status check-in, room was dirty. Aircon started to turn into a waterfall 1 hr before I checked out. Good it wasn’t earlier. How in the world can a dump like this cost 75€. In a decent environment (not corrupted by mass tourism ) it would cost 25€ max. What a terrible choice. They should be ashamed of this ‚hotel‘. Seriously. Stay far away.

Thank you for taking the time to tell us about your experience at the ibis Cancun Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Just OK for a short night

トリップアドバイザーの評価 3.0/5

v_roniqued780 Solo travel - トリップアドバイザー認証口コミ

Very basic hotel, I chose it because I landed late and needed to spend a short night in Cancun before I would start my road trip around the Yucatan peninsula. I didn’t want to spend too much for a hotel where I would stay less than 9 hours and needed it to be close the the car rental agency. But for the price I paid (around 40$), it’s OK. The good things about this place : its cheap, clean, there’s a good car rental agency in the same building (Nacional), and a 7/11 store on the other side of the street. The room was clean but very small and basic, it would have been depressing to stay any longer !

Thank you for your visit and your kind comments, we are looking forward to host you again soon in Cancun Cordialmente,

Okay for an ibis. Don’t expect a Four Seasons !

トリップアドバイザーの評価 4.0/5

DRLuxury ビジネス - トリップアドバイザー認証口コミ

Does the job. Actually it was a nice surprise for an ibis hotel. The rooms are almost the same all over the world but when you arrive at 11 PM I did not want to take a really expensive hotel so this one was nice. I only stayed two days before changing to an oceanfront but not much to complain. My first room had a non working a/c reception staff was very friendly and we changed the room. The view over to the Laguna was ok. They actually have a Walmart express within the building which is very very helpful.

Dear Mr DRLuxury We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regards Amabelly T

との提携 TripAdvisor

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