Fairmont Heritage Place Mayakoba

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 267 件のレビュー

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説明

当ホテルの客室

ホテル所在地

Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  267 件のレビュー

トリップアドバイザーの評価  5.0/5  58 件のレビュー

Amazing spring break vacation

トリップアドバイザーの評価 5.0/5

Leya S トリップアドバイザー認証口コミ

We had an excellent experience with our butler Alejandro. He was extremely accommodating and helpful and made our stay so pleasant! We had an amazing time by the beautiful beach and enjoyed the variety of restaurants the resort had to offer.

Beautiful Resort, food is lacking.

トリップアドバイザーの評価 3.0/5

Nick P トリップアドバイザー認証口コミ

The resort and pools are beautiful and we always had room at the pools, the room was very nice as well. The downfall is the food quality, luckily we did not choose the all inclusive package so we were able to eat off site. The adjoining resort the Banyan Tree has much better quality food, we ate at the Thai and Italian restaurants at the Banyan Tree and they were excellent. It’s a quick walk or golf cart ride to the restaurants at the neighboring resort.

Dear Nick, Thank you for sharing your feedback following your recent stay at our resort. We are thrilled to hear that you enjoyed the beauty of our spa and pools and the comfort of your room. We appreciate your candid remarks regarding the food quality. We apologize for any disappointment this may have caused during your stay. Your feedback is valuable to us, and we will consider it as we continue to enhance our dining offerings. We are glad to hear that you were able to explore dining options at the neighboring Banyan Tree resort and enjoyed the Thai and Italian restaurants there. We will strive to ensure a more consistent dining experience across all our restaurants in the future. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay. Warm regards,

Lovely stay. Irene was great!

トリップアドバイザーの評価 5.0/5

daphne501 トリップアドバイザー認証口コミ

We recently stayed at the Fairmont Heritage Place with 5 adults as a girls trip. The 3 bedroom layout with full kitchen, living room and pool made for such a comfortable stay!. We were so lucky to have Irene as our butler! She was always helpful, informative, she checked in on us frequently to make sure our needs were met and went above and beyond. Many thanks to her for taking wonderful care of us! The recent renovations at the Fairmont truly enhanced the beauty of the resort. The variety of amazing restaurants, such as Gaia and Hix, offered delightful seafood and sushi. La Laguna was our go to every morning for breakfast with a great buffet featuring plenty of fresh fruit, juices, pastries and authentic Mexican cuisine. One day we all got massages at the spa and it provided a relaxing experience with top notch massages. Beach and pool service was outstanding, with ample seating and great food and drinks. There were a few minor cons that could have been improved to made the overall experience better. The wait for the golf carts at Heritage usually averaged 5 minutes + . Once we got familiar with the resort grounds we started walking to the Fairmont over waiting to be driven over. Our check in experience was subpar, we were provided very little info about the resort, no map was provided and restaurants weren't mentioned. If it wasn't for check in emails, we wouldn't have known anything. Overall, it was a great trip and we all really enjoyed our stay at the Fairmont!

Dear Daphne, Thank you for sharing your recent experience at Fairmont Heritage Place. We are delighted you and your group enjoyed your stay and found the accommodations comfortable. Irene's exceptional service as your butler truly made your trip memorable, and we will surely pass on your kind words to her. We are glad you appreciated the recent renovations and enjoyed the dining options, spa, and beach/pool service. Your feedback on the wait time for golf carts and the check-in experience is noted, and we apologize for any inconvenience. We hope to welcome you back soon for another enjoyable stay. Warm regards,

No thanks

トリップアドバイザーの評価 2.0/5

Sharon W トリップアドバイザー認証口コミ

The biggest issue we had was the construction that took place right beside the house we were in. Not just the noise, but the dust. We could not enjoy the backyard at all. We were told the construction would be from 9am-5pm. However everyday it started before 9am and finished after 5pm. We completely understand construction, but what we did not understand is the response we received from concierge, stating that is "part of development growth"!! Not a Fairmont standard response at all! The worst experience we have ever had at any Fairmont residence or hotel. There was no interest to rectify or even make an effort to appease the situation.

Dear Mrs. Williams, I appreciate you bringing your concerns to our attention, and I sincerely apologize for the negative experience you had during your recent stay. It is disheartening to hear about the disruption caused by the construction near your accommodation, particularly the noise and dust preventing you from enjoying the backyard. I completely understand your frustration, and I want to assure you that your feedback is taken seriously. The response you received from our concierge does not align with the level of service we aim to provide, and I deeply regret that it fell short of your expectations. Despite that, we can´t do much about the construction on the property; we always contact the construction team to ensure they respect the schedule and offer alternatives when they are available. We are investigating the issues raised, particularly concerning the construction schedule and our team's response. We are committed to promptly addressing and rectifying these matters to ensure a more positive experience for our guests. Your loyalty as a Fairmont Owner is highly valued, and I hope you might reconsider staying with us. I have sent an email this afternoon. If you would like to discuss your experience further or have any specific concerns you would like us to address, please feel free to reach out directly. Sincerely,

Beautiful villas, perfect for large families

トリップアドバイザーの評価 5.0/5

MrsDougherty ファミリー - トリップアドバイザー認証口コミ

I stayed at Heritage Place with my three children for only one night, but wish it had been longer. We had been staying at the Fairmont Mayakoba, and then switched to Heritage Place for the last night of our stay. The villa was absolutely gorgeous! We had a three bedroom penthouse unit and it was beautiful and very clean. The service at Heritage Place was also excellent. Our butler, Edgar, was extremely helpful and always available via text when we needed him. I would highly recommend Heritage Place for a family vacation, especially for larger families. It is worth noting that the property is a good distance from the beach. It would probably take about 15 to 20 minutes to walk to the beach and beach pool, however, the trails that lead you there are lovely. The hotel does have golf carts that will take you to the beach though if you don’t want to walk and you can often pick up a bike along the way. I did miss being closer to the beach, but getting more space and the quality of the space was worth it. I think the main improvement I would make would be to breakfast. The breakfast offered at Heritage Place is very simple/minimal. I think it would be great if they could offer a more extensive breakfast at Heritage Place as well. I did room service with my kids because we had an early flight, but I prefer getting everyone out for breakfast and it would’ve been nice to have been able to do that within a short walk. Also, the main heritage place pool that is near the lobby does not have drink service so it is a “quiet“ pool. It is nice that the pool is quiet but I think some amount of drink service would be a great addition because it would make the property feel a bit more alive. Overall, I highly recommend Heritage Place for a family vacation (just be prepared for a hike or golf cart ride to the beach).

Dear Mrs. Dougherty, Thank you for sharing your fantastic experience at Heritage Place. We are thrilled you enjoyed the beautiful villas, especially the three-bedroom penthouse, and that Edgar, your dedicated butler, provided exceptional service. Your recognition of Edgar's efforts truly means a lot to us, and we will ensure he receives your commendation. We appreciate your valuable feedback on your stay and are committed to continuous improvement. It was a pleasure hosting you, and we look forward to the opportunity to welcome you back for another memorable experience. Warm regards,

との提携 TripAdvisor

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