説明
当ホテルの客室
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ホテル所在地
Fairmont Heritage Place Mayakoba
Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico
GPS:20.687637, -87.027426
ホテルサービス
チェックインはからです - チェックアウトはです
- プール
- 駐車場
- シャトル
- レストラン
- 車椅子でのご利用に対応
- フィットネスセンター
- Wifi
- エアコン
- 朝食
- バー
- 全館禁煙
- ルームサービス
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LA LAGUNA
The Lagoon Fairmont Mayakoba Contemporary Mexican cuisine amid pools, navigable water canals and mangroves. All-day casual restaurant, terrace & lounge.
EL PUERTO
非契約写真
Avant-garde Latin-Asian cuisine by Richard Sandoval, from dim sum to antojitos. Sake & tequila bar. Casual-elegant ambience. Serves dinner only.
CASA CLUB
非契約写真
Open area and exterior service. Adjacent to main pool. Serves breakfast, lunch & beverages. Snacks by the pool. View to the pool, complex and paddle court.
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HIX BAR LOUNGE AND TERRACE
非契約写真
Stunning panoramic views and handcrafted cocktails. Mayan-inspired social gastrobar. Open morning to night.
LAS OLAS AND AQUA POOL BARS
非契約写真
With refreshing beverages that includes a variety of thirst soothers, from healthy tropical nectars to iced daisies made with premium tequilas, Las Olas & Aqua Pool bars are located in the main pool area
朝食
プール
非契約写真
フィットネスセンター
非契約写真
Spa
お客様のご意見
Amazing spring break vacation
トリップアドバイザーの評価 5.0/5
Leya S トリップアドバイザー認証口コミ
Beautiful Resort, food is lacking.
トリップアドバイザーの評価 3.0/5
Nick P トリップアドバイザー認証口コミ
Dear Nick, Thank you for sharing your feedback following your recent stay at our resort. We are thrilled to hear that you enjoyed the beauty of our spa and pools and the comfort of your room. We appreciate your candid remarks regarding the food quality. We apologize for any disappointment this may have caused during your stay. Your feedback is valuable to us, and we will consider it as we continue to enhance our dining offerings. We are glad to hear that you were able to explore dining options at the neighboring Banyan Tree resort and enjoyed the Thai and Italian restaurants there. We will strive to ensure a more consistent dining experience across all our restaurants in the future. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay. Warm regards,
Lovely stay. Irene was great!
トリップアドバイザーの評価 5.0/5
daphne501 トリップアドバイザー認証口コミ
Dear Daphne, Thank you for sharing your recent experience at Fairmont Heritage Place. We are delighted you and your group enjoyed your stay and found the accommodations comfortable. Irene's exceptional service as your butler truly made your trip memorable, and we will surely pass on your kind words to her. We are glad you appreciated the recent renovations and enjoyed the dining options, spa, and beach/pool service. Your feedback on the wait time for golf carts and the check-in experience is noted, and we apologize for any inconvenience. We hope to welcome you back soon for another enjoyable stay. Warm regards,
No thanks
トリップアドバイザーの評価 2.0/5
Sharon W トリップアドバイザー認証口コミ
Dear Mrs. Williams, I appreciate you bringing your concerns to our attention, and I sincerely apologize for the negative experience you had during your recent stay. It is disheartening to hear about the disruption caused by the construction near your accommodation, particularly the noise and dust preventing you from enjoying the backyard. I completely understand your frustration, and I want to assure you that your feedback is taken seriously. The response you received from our concierge does not align with the level of service we aim to provide, and I deeply regret that it fell short of your expectations. Despite that, we can´t do much about the construction on the property; we always contact the construction team to ensure they respect the schedule and offer alternatives when they are available. We are investigating the issues raised, particularly concerning the construction schedule and our team's response. We are committed to promptly addressing and rectifying these matters to ensure a more positive experience for our guests. Your loyalty as a Fairmont Owner is highly valued, and I hope you might reconsider staying with us. I have sent an email this afternoon. If you would like to discuss your experience further or have any specific concerns you would like us to address, please feel free to reach out directly. Sincerely,
Beautiful villas, perfect for large families
トリップアドバイザーの評価 5.0/5
MrsDougherty ファミリー - トリップアドバイザー認証口コミ
Dear Mrs. Dougherty, Thank you for sharing your fantastic experience at Heritage Place. We are thrilled you enjoyed the beautiful villas, especially the three-bedroom penthouse, and that Edgar, your dedicated butler, provided exceptional service. Your recognition of Edgar's efforts truly means a lot to us, and we will ensure he receives your commendation. We appreciate your valuable feedback on your stay and are committed to continuous improvement. It was a pleasure hosting you, and we look forward to the opportunity to welcome you back for another memorable experience. Warm regards,
との提携 TripAdvisor
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