Fairmont Heritage Place Mayakoba

Thanksgiving in Mayakoba was a huge success! The Fairmont Heritage Place was perfect for our multi-family group. We had 4 kids under the age of 8 and it was convenient for us to all stay at one place. The full kitchen and washer/dryer were a huge bonus. However, the best part was our butler Alejandro. He made our lives so easy from having baby gear and groceries ready for us upon our arrival to reserving beach chairs and dinner reservations for us daily. He was available to us at all times, even before we arrived for questions. There were many other amazing staff members - everyone is truly so friendly! Carlos at Bassano and Hugo, Marlon, Federico at the beach and so many more. A very special shout out to Rocky, the Food and Beverage Manager. He took the time to talk to us on several occasions and helped make our trip a delight! He is so knowledgeable about the restaurant concepts and food sourcing. He takes pride in his work and it shows. All of our meals were excellent. We especially enjoyed our memorable last night at Fuego. Kids can play on the beach and enjoy making s’mores after dinner at this beachside restaurant. Thank you again to all the staff for making our trip so amazing!

Such good service. Victor Diez was great at the lobby restaurant. So nice! Overall great experience at the fairmont. Beautiful architecture and relaxing vibes perfect for a getaway. Try the ice cream sandwiches by the beach!

We rented one of the 3 bedroom residences in March 2023. The residence, facilities, and grounds were very good. But, what made it special was our butler Alejandro Lemus. Should you look to reserve a residence in the Fairmont Mayakoba, request Alejandro as your butler. Also, if you are planning to dine at one of the popular restaurants on the property, such as Saffron in Banyon Tree or Agave Azul in Rosewood, consider getting reservations weeks in advance.

The Fairmont Heritage was fantastic. We are very picky and have stayed at the Rosewood Mayakoba and the Banyon Tree as well. The Heritage was every bit as nice and the 3 bedroom suite was amazing. The restaurant was also very good. And what made it excellent was the service. Victor helped us all week. And we made it a point that he was the one we asked for all week. Wonderful young man, and super helpful. Very happy with the service he provided.

Amazing stay at heritage place! The staff was incredible especially our housekeeper Karina who always made our place looking spotless and left great suprises of flowers and butterfly decorations. She even brought a baby bath kit for our 4 month old when she noticed she was having a hard time sleeping during one of her naps. Absolutely wonderful week would highly recommend.