Fairmont Heritage Place Mayakoba

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 203 件のレビュー

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Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico

説明

当ホテルの客室

ホテル所在地

Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

電話番号
ファックス +52 984 206 3030

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  203 件のレビュー

トリップアドバイザーの評価  5.0/5  77 件のレビュー

Great Stay

トリップアドバイザーの評価 5.0/5

Brendan N トリップアドバイザー認証口コミ

We have a fantastic stay at Fairmont Heritage Place and would highly recommend to anyone considering this property. The accommodations were beyond expectation and the service, particularly from Edgar, was so attentive. He took a personal interest in our enjoyment, made great recommendations and was always available when we needed anything. We’re also glad we chose to have family photos taken on the property by Flohr.

Dear Nolan, Thank you so much for sharing your wonderful experience with us at Fairmont Heritage Place. We are thrilled that the accommodations exceeded your expectations and that you found our service attentive, especially from Edgar. He takes great pride in making our guests feel genuinely cared for, and we will surely pass along your kind words to him. We are also delighted you decided to capture family memories on our property with Flohr. Those special moments will undoubtedly be cherished for years to come. We appreciate your high recommendation and look forward to welcoming you and your family back soon. Warm regards,

Family gathering at Fairmont Heritage Place Mayakoba: Luxurious

トリップアドバイザーの評価 5.0/5

Betsy R トリップアドバイザー認証口コミ

Fabulous 3 bedroom with expansive living dining area and outdoor patio. Our second visit and was wonderful. Housekeeping daily did a wonderful job. Beach time was plentiful with great service. Visited the cenote accessible by trails with a guide. His suggestion to return at dusk to watch the bats fly out for their evening was great. We came back and did see hundreds of bats leave the cenote cave. Front desk were helpful. NFL games at the the Golf Clubhouse El Chameleon was fabulous. A great holiday and will return. Saffron at Banyon Tree a stand out restaurant.

Dear 423betsyr, Thank you for sharing your wonderful experience with us at Fairmont Heritage Place Mayakoba. We are delighted that our luxurious three-bedroom residence, complete with ample living and dining space and a private outdoor patio, made your family gathering special. We always aim to create a comfortable and memorable retreat, and we are thrilled to know we exceeded your expectations once again. We are pleased that you enjoyed attentive housekeeping service, plentiful beach time, and the unique adventure of visiting the cenote at dusk—a truly magical experience. It is great to hear that our team at the front desk and the Golf Clubhouse also contributed to making your stay exceptional. We are glad you found the NFL games at El Camaleón so enjoyable! We appreciate your kind words about Saffron at Banyan Tree. It is always a pleasure to recommend outstanding dining experiences within the Mayakoba community to our guests. Thank you for choosing to stay with us again. We cannot wait to welcome you back for another unforgettable holiday! Warm regards,

Best Hotel and Staff

トリップアドバイザーの評価 5.0/5

Allison P トリップアドバイザー認証口コミ

We had the absolute best time at Fairmont Mayakoba Heritage place. We stayed in one of the three bedroom complex’s and it exceeded our expectations in all ways! We had the most exceptional butler, Rodrigo S. who was amazing!!! He was always there for us whatever we needed, day and night. He was so kind, thoughtful and welcoming and made our stay the best. When we go back again we will definitely be requesting Rodrigo! We look forward to returning soon’

Dear Allison, Thank you so much for sharing your wonderful experience at Fairmont Mayakoba Heritage Place. We are thrilled to hear that your stay in one of our three-bedroom residences surpassed your expectations. It is incredibly heartwarming to know that Rodrigo made such a positive impact on your visit—his kindness, thoughtfulness, and dedicated service truly represent the standard of hospitality we strive to maintain. We greatly appreciate your kind words and cannot wait to welcome you back. We will be sure to pass along your compliments to Rodrigo, and we look forward to having the pleasure of serving you again very soon. Warm regards,

Perfect place, perfect people except Ana at the front desk who alone made hotel lost a star.

トリップアドバイザーの評価 4.0/5

Alessio C ファミリー - トリップアドバイザー認証口コミ

I stayed with my family at hotel in a 3 bedroom residence, the place is incredible and room are amazing. You can be lucky and pass the best week of the year or you can find Ana at front desk, the worst person working in an hotel never found. She was rly bad welcomer and worst goodbayer ever found. We were lucky to have Monica as butler, she rly changed our vacation, she did everything to make us happy and satisfied. She is a woman who deserves to work in a 5 star hotel because she is fantastic and the best problem solver ever found, give her a promotion, if we will Come back is for her and not for the resort that is amazing, but people made the vacation, not definitely the place. Thank you Monica.

Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay in our 3-bedroom residence and found the accommodations to be amazing. It is lovely to know that Monica made such a positive impact on your experience. We will recognize her exceptional efforts and share your kind words with her. Monica truly embodies the level of service we aim to provide, and we are fortunate to have her on our team. However, we are very sorry to hear about your unfortunate encounter at the front desk. This is certainly not the experience we want for any of our guests. We have noted your comments about Ana and addressed this with her to ensure future interactions reflect the warmth and professionalism our guests expect. Thank you again for your honest feedback. Despite this setback, we hope you will give us another opportunity to provide the seamless five-star experience you deserve—especially with Monica by your side. Best regards,

Great rooms for families

トリップアドバイザーの評価 4.0/5

nyc892834 ファミリー - トリップアドバイザー認証口コミ

We had a really nice time on a family trip. 2 adults, 1 senior, 2 young kids. Pros: -The service was great. Our “butler” was incredibly responsive and helpful both before and on the trip, booking golf carts, restaurants, cabanas, the boat tour. She arranged groceries for us, helped with small requests etc. We have had a similar service at the auburge but this was far far better. -the food was generally good and not extortionately priced. The restaurants are remodeled and mainly split between the beach area and main pool. - the room layout is amazing for a family. We had a 3br mid floor which had a large living room and a nice plunge pool that the kids liked. It’s showing its age and hasn’t been remodeled like other parts of the resort, but still is a great accommodation for a family. -the beach pool and complex is new and very nice -the boat tour is fun. -housekeeping is fantastic. Punctual and thorough. Cons - hotel engages in extreme “greenwashing” which leads to inconveniences. Glass everywhere, including bathroom and by the main hotel pool. Glass bottles are placed by housekeeping in bathroom and on end table each day, but you can’t open them without a bottle opener. Let’s be real…the Mayakoba complex destroyed a lot of virgin forest to build a mega resort and golf course. But I guess if they use glass everywhere (maybe which has a higher co2 footprint than plastic) then it’s an “eco resort”. - not a huge fan of taking golf carts everywhere. It was generally easy and our butler was amazing arranging it for us, but you can’t just pop down to the pool or bar and I could see it being brutal in peak season - they play a scammy game with the exchange rate where they quote things in dollars (for example the resort fee, tips and the room charge) but then convert to pesos at a very high rate. If you write dollar tips on checks it’s converted at a high rate. Then you can only pay in pesos. It ends up costing a few hundred dollars. It’s tacky and left a bad taste in my mouth.

Thank you for sharing your detailed feedback. We are delighted to hear that your family enjoyed the spacious rooms, attentive service, and amenities like the plunge pool and boat tour. It is excellent to know that our butler service exceeded your expectations and that housekeeping was punctual and thorough. We also appreciate your candid comments about areas where we can improve. We understand that certain aspects, such as the use of glass and the reliance on golf carts, could be seen as inconvenient, and we will review this as we strive to enhance our guest experience. Fairmont has a long-standing commitment against plastic. Using glass as an alternative to eliminating the single use of plastic is part of our efforts to make our guests' experience and hotel operation more sustainable with the environment. Regarding the exchange rate issue, we sincerely apologize for any frustration this may have caused. We will review our practices to ensure more alignment with the daily rate of exchange fluctuation as much as we can. Your insights are invaluable and are crucial in our continuous efforts to provide the best possible stay for all our guests. We hope to have the opportunity to welcome you back for an even better experience in the future. Best regards,

との提携 TripAdvisor

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