説明
当ホテルの客室
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ホテル所在地
Fairmont Heritage Place Mayakoba
Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico
GPS:20.687637, -87.027426
ホテルサービス
チェックインはからです - チェックアウトはです
- プール
- 駐車場
- シャトル
- レストラン
- 車椅子でのご利用に対応
- フィットネスセンター
- Wifi
- エアコン
- 朝食
- バー
- 全館禁煙
- ルームサービス
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CASA CLUB
Open area and exterior service. Adjacent to main pool. Serves breakfast, lunch & beverages. Snacks by the pool. View to the pool, complex and paddle court.
LA LAGUNA RESTAURANT AND LOUNGE
Welcome to our ultimate destination for Mexican cuisine, where traditional flavour meets contemporary style. Located by the main pool, La Laguna's authentic menu features incredible flavors, traditional herbs, and fresh ingredients.
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Hix Bar & Lobby Lounge
非契約写真
Join us at our recently reimagined indoor-outdoor oasis for classic drinks and delicious bites. Set on a terrace overlooking our serene canals, this inviting spot feels like a modern Mexican hacienda deep in the jungle.
LAS OLAS AND AQUA POOL BARS
非契約写真
With refreshing beverages that includes a variety of thirst soothers, from healthy tropical nectars to iced daisies made with premium tequilas, Las Olas & Aqua Pool bars are located in the main pool area
朝食
プール
非契約写真
フィットネスセンター
非契約写真
Spa
お客様のご意見
Perfect place, perfect people except Ana at the front desk who alone made hotel lost a star.
トリップアドバイザーの評価 4.0/5
Alessio C ファミリー - トリップアドバイザー認証口コミ
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay in our 3-bedroom residence and found the accommodations to be amazing. It is lovely to know that Monica made such a positive impact on your experience. We will recognize her exceptional efforts and share your kind words with her. Monica truly embodies the level of service we aim to provide, and we are fortunate to have her on our team. However, we are very sorry to hear about your unfortunate encounter at the front desk. This is certainly not the experience we want for any of our guests. We have noted your comments about Ana and addressed this with her to ensure future interactions reflect the warmth and professionalism our guests expect. Thank you again for your honest feedback. Despite this setback, we hope you will give us another opportunity to provide the seamless five-star experience you deserve—especially with Monica by your side. Best regards,
Great rooms for families
トリップアドバイザーの評価 4.0/5
nyc892834 ファミリー - トリップアドバイザー認証口コミ
Thank you for sharing your detailed feedback. We are delighted to hear that your family enjoyed the spacious rooms, attentive service, and amenities like the plunge pool and boat tour. It is excellent to know that our butler service exceeded your expectations and that housekeeping was punctual and thorough. We also appreciate your candid comments about areas where we can improve. We understand that certain aspects, such as the use of glass and the reliance on golf carts, could be seen as inconvenient, and we will review this as we strive to enhance our guest experience. Fairmont has a long-standing commitment against plastic. Using glass as an alternative to eliminating the single use of plastic is part of our efforts to make our guests' experience and hotel operation more sustainable with the environment. Regarding the exchange rate issue, we sincerely apologize for any frustration this may have caused. We will review our practices to ensure more alignment with the daily rate of exchange fluctuation as much as we can. Your insights are invaluable and are crucial in our continuous efforts to provide the best possible stay for all our guests. We hope to have the opportunity to welcome you back for an even better experience in the future. Best regards,
Stay at the 3 bedroom villa Oct 2023
トリップアドバイザーの評価 5.0/5
Nida F トリップアドバイザー認証口コミ
Thank you for sharing your wonderful experience at the Fairmont Mayakoba Heritage Place in October 2023. We're delighted to hear that Irene made your stay seamless and relaxing, and that Hugo, Filiberto, Heber, and Luis provided excellent service at the beach front pools. It's great to know that their efforts to ensure your children were in the shade and their friendly, genuine nature added to your unique experience. We appreciate your high recommendation and look forward to welcoming you back in the future!
sadly it was rainy but i still really enjoyed my stay here
トリップアドバイザーの評価 5.0/5
Lucy B ファミリー - トリップアドバイザー認証口コミ
Thank you for your feedback! We're delighted to hear you enjoyed your stay despite the rainy weather. It's wonderful that Carlos at the sushi bar made a great impression and that you appreciated the strong drinks, beautiful beach, multiple pools, and extensive amenities. The all-inclusive package is indeed a favorite, and we're glad you enjoyed the ceviche and piña coladas. We look forward to welcoming you back and appreciate your recommendations to friends and family!
superb stay
トリップアドバイザーの評価 5.0/5
sueRe3s トリップアドバイザー認証口コミ
Thank you for your lovely feedback! We are delighted to hear that you found our hotel fantastic and ideal for families, with spacious and comfortable apartments. Knowing you appreciated our room service and found our staff superb is excellent. We are glad you enjoyed the long jogging path and the convenient transfers to the beach and other amenities within the complex. We strive to make your stay diverse and enjoyable and look forward to welcoming you back!
との提携 TripAdvisor