Banyan Tree Mayakoba

TripAdvisor rating 5.0/5 4,425 reviews

Banyan Tree Mayakoba - Image 1
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Hotel extras

  • All of our villas & suites have a private heated pool, two complimentary bicycles during stay

  • Award-winning Banyan Tree Spa with therapists from Thailand and Indonesia

  • Golf Course "El Camaleón" , host of the PGA tournament

  • Unique destination dining experiences and Mayakoba's Thai signature restaurant, Saffron

  • Located 40 min. from Cancun's International Airport and 10 min. from Playa del Carmen

Our accommodation(s)

Hotel location

Banyan Tree Mayakoba

Ctra Federal Chetumal Pto Juárez, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 Playa del Carmen

GPS:20.679979, -87.022125

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  5.0/5  4,425 reviews

Certificate of excellence 2023

Amazing resort and experience!

TripAdvisor rating 5.0/5

Jason C TripAdvisor review

The Banyan Tree Mayakoba is one of the nicest resorts we have stayed at. The service is second to none and they truly welcome you as part of the family. The rooms with their own private pool are amazing. Food and beverage is incredible at all of the bars and restaurants. The pool and beach side service can't be beat!

10 year wedding anniversary with kids

TripAdvisor rating 5.0/5

Virag P TripAdvisor review

It's not often times that I get surprised with stays anymore, but the Banyan Tree Mayakoba continues to do so (even after 10 plus years of going). We had our wedding here 10 years ago and have been multiple times prior to and since then (without our kids). I've had the good fortune to travel most of my life, as well as with my family (2 kids - 5 and 8 years) and have stayed as some remarkable places around the world. It's hard to stay consistent and modernize wit the time, but the Banyan Tree has managed to adapt to current needs (like WhatsApp messaging throughout the stay with our live hosts that respond instantly), ultra luxurious, while staying understated. We stayed for 4 nights, which we'll likely add a night or two the next time. The staff: There are really too many to thank (and I will miss recognizing some) but I don't recall one person from the staff at the restaurants to the drivers and front desk folks, that didn't make our family feel like we are the most important people at the resort. I am 100% certain they make every guest feel this way and it's a blend of Banyan Tree's ability to adapt to their locations to what makes the service level from an Asia resort and hospitality from Mexico blend unique and special. They just pay attention to every detail. There are too many to thank from the Lizabeth and Carolina who are helping plan our 10 year anniversary, and Juan Carlos, the GM, who made our kids feel heard and welcome , as well as their executive Chef Alfonso, who took the time to sit with us at lunch. Our resort hosts, Gena and Rene were available at all times with great suggestions for trips and reservations. Jesus and Ignacio made the boat rides memorable, and you just can't find a person that isn't passionate about what they do at the resort. The restaurants: For us it started each day with probably the best buffet breakfast you will find for all family members. The made to order breakfast tacos are ridiculously good! Lunch at the Sands is consistent, easy and never boring but the dinners always stand out. A special thanks to Karen at Saffron, the manager, who was very accommodating to dietary restrictions and creating a menu for our kids that was delicious. The pasta at Cello is a top notch! Accommodations: We stayed at the new their newer Ocean Front Veranda Pool Suites that were incredible. Well appointed (hot tub and a beach view pool), and even with the ocean right there, the rooms never had a salt weathered feel or look to them. Great amenities, views of the beach/ocean that almost make you not want to leave your room, and bikes to get around as you need. We did have an issue with our pool but they came out immediately to repair it. Rooms are immaculate and I want to thank the house staff for making it feel brand new every time you walked in. I really like the location of these, as they are walking distance to the Beach club, which is convenient with the kids. Gym is well appointed and never overly busy. Resort: I always enjoyed getting around with our bikes and the paths are generally well lite, even in the evenings and early mornings. Security is extremely well put together and organized. They do a great job of maintaining the beauty of the natural environment but you don't feel like your in the middle of mangroves, as mosquitos and bugs are at a minimal. You do get to see some great wildlife, like birds, spider monkeys and coatis. From the second you arrive, you feel like your home. even with kids, which most resorts that are geared towards adults don't get right, but the Banyan tree hits it out of the park. Transportation: We did use the Mayakoba private transport, which was very comfortable, well appointed with snacks/drinks and drivers that were friendly and knowledge . I would recommend going with their service if you can. I could go on with how incredible this team and resort are but you just need to experience it for yourself. The service rivals the best globally, the food is top notch, plenty to do but not enough that you feel overwhelmed and not relaxed, and most import, the people are so genuine, kind, and accommodating, that you really feel like family. Well done, and we'll be back often.

Kids Club Banyan Tree

TripAdvisor rating 5.0/5

Gaurav S TripAdvisor review

Kids club was amazing. Our daughter had a great time and the staff, Naara and Maggie, were excellent and took great care of the kids. They had different activities planned everyday and she made lots of new friends

Utopia in real life!

TripAdvisor rating 5.0/5

Jacqui J Families - TripAdvisor review

This is our second time coming to Mayakoba and our first time staying at the Banyan tree. We knew the first time we were there that the next time we came back we would stay at the Banyan tree. It is the most magical and majestic place. You feel like you’ve stepped into Utopia with the Customer Service, the Food, the amenities, the layout of the resort itself. We were with another family and we all marveled at how perfect the week was. We are already planning out visit next year! All the staff are so welcoming and helpful. We love this resort!!!

Pool and Beach

TripAdvisor rating 5.0/5

Kumar V Families - TripAdvisor review

The best parts of the resort are the common areas, including the pool and beach areas. We had a great time playing blackjack at the Sands Pool. Carlos and team were great. Thanks for setting that up. We look forward to what they are planning next!

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