Rixos Borovoe 5 étoiles

Note Avis clients (Note ALL) 4.7/5 1 351 avis

Les plus de l'hôtel

  • Surplombant le lac de Schuchie

  • Entouré par les bois du Parc National

  • Wellness & Spa pour la détente et le plaisir

Hôtel labellisé ALLSAFE

Nos hébergements

Ressentez le confort et le luxe dans quatre types différents de chambres et de suites. Les chambres avec leur vue panoramique à couper le souffle vous charmeront par leur design chaleureux et élégant autant que pratique.

Localisation de l'hôtel

Rixos Borovoe

Lac Schuchye sud-est, Bâtiment 50, Akmola région
021700 SHCHUCHINSK
Kazakhstan

GPS:52.97382898, 70.24152875

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Navette
  • Restaurant
  • Hôtel accessible en fauteuil roulant
  • Air conditionné
  • Wifi
  • Bar
  • Salles de réunion

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.7/5  1 351 avis

Note TripAdvisor  4.0/5  243 avis

3/5

Note TripAdvisor 3.0/5

DinaraUSC Avis TripAdvisor

It’s all started from reception, throughout my stay out of 4 zero were able to communicate in Kazakh language. Why for a Gods sake it’s so hard to get one who speaks Kazakhs. Alexandr went even further persisting and forcing speak Russian. Is it hard to pass a request to a colleague who does speak? Another reception guy Ilya “kindly” agreed to extend our star by an hour, after one hour changed his mind so had to go back via guest relations to clarify what’s going on. What’s wrong with you, people, yes or no, so easy. 90% of the staff downs speak/ understand Kazakh. I don’t mind Russian, English, German etc. but why can’t I get a service in Kazakhstan in Kazakh language? Signed are either in English and/or Russian(((. Much appreciate help of Gaukhar from first relations, polite and professional! Awesome waters Sagat and smily Zhuldyz! Food variety is like 4/5. Almaty and Astana Rixos are better. Views are really nice. Spa is clean, but lifeguard walks like at home talking over phone in a meditation areas. I might come back but really fell uncomfortable forced to speak Russian.

Dear Dinara, I would like to start off by thanking you for taking time and writing this feedback to us, it is vital. Please do accept my sincere apologies about your experience, we already informed our colleagues about this situation and trained them that if guest prefers to speak any language they should be able to do that, especially having such a diverse team at the hotel. Also, I would really like to thank you for your positive comments and mentioning some of our team members, they do appreciate your feedback. I am still glad that you had a lovely time at Rixos Borovoe and will be happy for your return to our property! Kindest regards, Jesper Francl General Manager

Tres bel hotel dans un environnement extraordinaire

Note Avis clients 4.5/5

Julien F. En famille - Avis confirmés ALL

Nous y sommes restes deux nuits. Nous avons apprécies les installations, la proximité avec quelques points de vue très sympathiques. Equipe sur place très accueillante. Service "pension complète" bien pour quelques jours (un peu répétitif a la longue).

Dear Julien Marcel Gustave F., We very much appreciate your comments regarding your stay at the Rixos Borovoe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jesper Francl General Manager

Excellent séjour avec un service d'excellence.

Note Avis clients 5.0/5

A En famille - Avis confirmés ALL

Ma famille est moi sommes restés pendant un week-end et nous avons passé un excellent moment. C'était un cadeau pour l'anniversaire de mariage de mes parents et le service client a répondu à toutes mes attentes pour décorer la chambre. Mes parents ont été plus qu'heureux de leur weekend. C'est ma seconde fois à l'hôtel et le service est toujours excellent.

Dear Angelique G., We highly appreciate your comments regarding your stay at the Rixos Borovoe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jesper Francl General Manager

Great hotel, but...

Note TripAdvisor 5.0/5

tanya405ss En famille - Avis TripAdvisor

This is a great hotel, clean. With very well maintained huge surrounding territory. There are many choices for sport and entertaining. There are several restaurants and bars. Unfortunately, the service is not very good. It, s good, but the staff needs more training. The exception is the bar on the second floor. The barman is very professional and knows his job. Thank you.

Dear Tatyana, We highly appreciate your comments regarding your stay at the Rixos Borovoe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that your experience in restaurants did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Borovoe, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesper Francl General Manager

Excellent séjour, pour le cadre, le service, les installations...

Note Avis clients 5.0/5

Herve G. En couple - Avis confirmés ALL

Excellent séjour, pour le cadre, le service, les installations... Mention spéciale pour les Crimean baths, un spa traditionnel, typique, très original et authentique. Ma meilleure expérience de spa à ce jour.

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Rixos Borovoe. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l'attente de vous accueillir de nouveau! Sincèrement, Jesper Francl Directeur général

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 202 avis 8.5/10 Site
  • 330 avis 8.1/10 Chambre
  • 675 avis 8.7/10 Service
  • 478 avis 8.1/10 Repas
  • 233 avis 9.4/10 Installations
  • 168 avis 7.9/10 Propreté
  • 151 avis 9.3/10 Espace bien-être
  • 122 avis 9/10 Petit déjeuner

Dispensé par Trustyou