Rixos Almaty 5 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 152 comentários

Rixos Almaty - Image 1
Rixos Almaty - Image 2
Rixos Almaty - Image 3
Rixos Almaty - Image 4

Descrição

Extras do hotel

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

As nossas opções de alojamento

Reservar este hotel
Quarto 1

Localização do hotel

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Cazaquistão

GPS:43.2493887, 76.9350809

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.0/5  152 comentários

Classificação do TripAdvisor  4.5/5  1.023 comentários

Certificado de excelência 2024

Pleasant stay!

Nota Tripadvisor 4.0/5

Megsblogged Família - Avaliação com certificação TripAdvisor

Добавили неудобства к отдыху

Nota Tripadvisor 1.0/5

Nurzhan E Romântica - Avaliação com certificação TripAdvisor

Очень хорошо

Nota Tripadvisor 5.0/5

Zhanna S Negócios - Avaliação com certificação TripAdvisor

Bad experience

Nota Tripadvisor 1.0/5

Vandanabchhabra Viagem com amigos - Avaliação com certificação TripAdvisor

Dear Ms. Chhabra Vandana, Thank you for sharing your feedback regarding your recent stay at Rixos Almaty. We sincerely apologize for any negative experiences you had during your visit. Our goal is to provide an exceptional experience for all our guests, and we regret that we did not meet your expectations in several areas. We take all feedback seriously and are concerned by your comments regarding the treatment you received. At Rixos Almaty, we strive to offer the highest level of hospitality to all of our guests, regardless of nationality, and any suggestion of bias is taken seriously. We will investigate this further with our team to ensure that all guests are treated with the respect and care they deserve. In order to investigate this matter, please contact us at +77019502091 or email us at anara.balgimbayeva@accor.com We also regret that you found the hotel to be below your expectations in terms of facilities and standards. We are committed to continuously improving our property and services, and your comments will be valuable in helping us enhance the experience for future guests. Kind regards, Anara Balgimbayeva Guest Relations Manager

Disappointing Experience with Deposit Policy

Nota Tripadvisor 2.0/5

602gg Avaliação com certificação TripAdvisor

Dear Guest, Thank you for sharing your feedback about your recent stay at the Rixos Hotel in Almaty. We're truly sorry to hear that you had a less-than-ideal experience regarding the credit card deposit process. We understand your frustration with the €20 charge for the deposit block, and we apologize for any confusion caused by the lack of clear communication. The deposit block is typically a standard procedure to cover any incidental charges, but we agree that the associated costs should have been explained more clearly at the time of booking or check-in. We take your concerns seriously and will work to improve how we communicate these policies to ensure that future guests are fully informed. Your feedback is invaluable in helping us maintain the high standards of service that our guests expect from the Rixos brand. We hope you'll consider staying with us again in the future, and we are committed to making sure your next experience is more in line with your expectations. Kind regards, Anara Balgimbayeva Guest Relations Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 151 comentários 9.3/10 Localização
  • 275 comentários 5.5/10 Quarto
  • 339 comentários 7.4/10 Serviço
  • 6 comentários 5.2/10 Internet
  • 165 comentários 6.2/10 Atmosfera
  • 130 comentários 7.8/10 Pequeno-almoço
  • 115 comentários 7.4/10 Comodidades
  • 100 comentários 4.2/10 Limpeza

Powered by Trustyou

Os nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Almaty