上海外滩豫园美居酒店 4 星

客户意见评级 4.2/5 267 评论

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酒店及周边服务

从 12h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • WIFI/互联网连接
  • 泊车 付费服务
  • 轮椅通道
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
  • 接待处全天候开放
  • 自助洗衣店
  • 行李员
餐饮
  • 早餐 付费服务
  • 1 餐厅
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  • 健美中心
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  • 提供复印/打印服务 付费服务

酒店位置

上海外滩豫园美居酒店

复兴东路789号
黄浦区
上海
200020 上海
中国

电话: +862153961988

传真: (+86)21/63339530

从 12h00 办理登记入住手续

从 12h00 办理退房手续

  • 乘飞机

    HONGQIAO INT 达到 26公里 / 16.16 英里

  • 乘飞机

    HONGQIAO INT 达到 26公里 / 16.16 英里

  • 乘船

    EAST FUXING ROAD 达到 1.6公里 / 0.99 英里

  • 乘汽车

    EAST YANAN ROAD 达到 1.5公里 / 0.93 英里

  • 乘火车

    LAOXIMEN STATION 达到 0.8公里 / 0.5 英里

  • 乘火车

    SHANGHAI HONGQIAO 达到 26公里 / 16.16 英里

GPS :31.222036, 121.489195

我们的客房

酒店餐厅和酒吧

ALL DAY DINING RESTAURANT

Our restaurant is located on level 2. Guests can enjoy our buffet breakfast as well as set lunches and dinners.

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上海外滩豫园美居酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级 4.2/5

267 评论

tripadvisor

TripAdvisor 评级 3.5/5

383 评论

Not on the same level as other Accor hotels

Tripadvisor 评级 2.0/5

rdbrr6 Business - 18/01/2020 经 TripAdvisor 认证的评论

This hotel has no care for all accor members. not mention of my status. at first check in there was one foreigner that spoke english but not the person who was helping me. Then they put me in a room that has a broken heater. when asking to repair they brought me blankets and when saying i wanted the heater to be repaired, with out looking at it they said it's broken. after that i had to ask for other room. No welcome letter and no welcome gift. very unusual for me as platinum member. the guys running the breakfast room were also not speaking english but very helpful and attentive. this hotel has steps to make.

The Location is Good

Tripadvisor 评级 5.0/5

Poh Ming N Business - 01/01/2020 经 TripAdvisor 认证的评论

This is the stay at close to Yu Garden which just a distance away, about 500m. The hotel is new and trendy. I even saw a robot go in and out of the lift, wow! It's located at the central of the city, highly recommended.

Stunning Shanghai

Tripadvisor 评级 4.0/5

daniele d Solo travel - 26/11/2019 经 TripAdvisor 认证的评论

perfect stay in Shanghai, the hotel is well situated, metro station is 7-8 minutes away on foot, beautiful Yuyuan Garden is 15 minutes away on foot. The room was spacious, with all conforts.. the reception staff was so kind, a special reporting from me to Ada, that helped me in some situations with courtesy.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst hotel ever stay

Tripadvisor 评级 1.0/5

mchcafe Business - 16/11/2019 经 TripAdvisor 认证的评论

As a gold status member, I was arranged to stay in a room which only has one small window, and the worst part is the window facing the corridor of the hotel. You need to close the curtain for a whole stay. Worst ever.

Dear Guest, Thank you very much for your most recent stay with us at Mercure Shanghai Yu Garden and for sending your stay review. Your ratings and constructive comments are very valuable for us in order to continue improving our service. From your ratings I do understand that during your stay you are unsatisfied with the room of small windows. We have many kinds of rooms to provide guests to choose. I suggest that for your next stay you may request to book our Executive Deluxe King Room which is 42m2 large with big windows to make your stay more comfortable. We appreciate you sharing your concerns, we are excited welcoming you back again soon and to experience the difference. Sincerely,

Not Accor standard hotel

Tripadvisor 评级 2.0/5

Bank T Business - 12/11/2019 经 TripAdvisor 认证的评论

Not Accor standard hotel. First of all, they didn’t welcome you as Accor standard hotel. No upgrade no welcome drink no welcome greetings as I normally know from even Ibis with 10x times lower cost. Laundry service was a bit weird as they want me to do by myself in the 2nd floor after 2-3 times asking.... Also the light in the bed room was broken and I had the whole night light open... first time with Accor hotels unfortunately

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good place but bad check in

Tripadvisor 评级 2.0/5

rungnapade Business - 01/11/2019 经 TripAdvisor 认证的评论

We found any problem without good correction as: - Breakfast charge from online booking (from Accor’ s app)was more expensive than front’ s price and no support from staff and Duty Mgr-Anthony. - etc.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

First stay Mercure Shanghai -YU Garden Hotrl

Tripadvisor 评级 3.0/5

Edward T Business - 28/10/2019 经 TripAdvisor 认证的评论

When I first step into the hotel, I saw a carpet on one queue thinking that was for Accor membership like I used to it. I was then ushered to a separate queue and that shocked me. I was told it has it own loyalty program under “美居”。it also does not accept discount for Accor membership.

Dear guests, Thank you for staying at Mercure Shanghai Yu Garden Hotel I am sorry to make you have confusion. The Front Desk of the hotel have a separate Accor member desk who will check in , Accor member Check in Hotel is able to enjoy all the rights and interests enjoyed by Accor members, including obtaining the Accor score,, I would like to apologize to you again and thank you for your sharing. Thanks & Regards,

很一般的酒店

客户意见评级 1.5/5

匿名 家庭住宿 - 13/10/2019 所有已确认评论

全程体验不到服务,房间很小,加100块钱升级房间标准不一样,前台没有任何沟通,大堂经理不解决任何问题,很差的一次体验

尊敬的王超先生: 十分感谢您花时间告诉我们有关您在上海豫园美居酒店的体验。很遗憾我们未能达到您的期望,请允许我向您表达我最诚挚的歉意。 此问题纯属正常实践的一个例外。请放心,我们正采取适当的措施来解决所存在的前台服务问题。我们将全力以赴,预防将来再次发生。 对于给您的下榻造成的不便,请接受我们以金额为 ____ 的信誉退款形式作出全额赔偿,这笔退款将在15天内拨至您的帐户。 在此,我想重申我们对高品质标准的承诺,我个人非常希望确认您在下一次的下榻期间能体验到这份承诺。 我们期待再一次来上海豫园美居酒店,恭迎您的到来。在您下一次光临期间请随时与我联系。 谨启

环境舒适

客户意见评级 5.0/5

匿名 家庭住宿 - 12/10/2019 所有已确认评论

干净,舒适

尊敬的余小姐: 感谢您下榻上海豫园美居酒店并与我分享您的入住体验。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

很棒

客户意见评级 5.0/5

匿名 家庭住宿 - 09/10/2019 所有已确认评论

房间很大,干净,床垫太软

尊敬的王诗怡小姐: 感谢您下榻上海豫园美居酒店并与我们分享您的入住体验,听到您对我们酒店的肯定,十分开心。我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

服务热情

客户意见评级 4.5/5

陈.. 家庭住宿 - 08/10/2019 所有已确认评论

感觉还不错,会考虑下次继续选择美居酒店。

尊敬的陈先生: 感谢入住上海豫园美居酒店并和我们分享您的入住体验,听到您对我们工作的肯定,十分开心。我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

总体不错

客户意见评级 4.0/5

匿名 家庭住宿 - 08/10/2019 所有已确认评论

酒店更干净,设施也很新,房间配备了免费软饮,但入住时花费的时间较长,房间打扫稍慢,同时房间隔音效果稍差。

尊敬的胡先生: 感谢惠赐有关下榻上海豫园美居酒店的宝贵意见。听到您对我们工作的肯定,十分开心。也非常抱歉前台给您办理入住时让您久等了,如果您对声音比较敏感,请告知前台,我们将为您调整相对安静的客房,以便您能住的更舒心 你的积极的评价我也会与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启
客户意见评级 4.0/5

唐.. 情侣住宿 - 08/10/2019 所有已确认评论

就是房间还是比其他地方房间要小一点

尊敬的唐先生: 感谢您下榻上海豫园美居就带并与我们分享您的入住体验,也非常感谢您对我们积极对评价,我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

设施不完善

客户意见评级 3.0/5

程.. 朋友住宿 - 06/10/2019 所有已确认评论

在设施不完善的情况下,App预定显示标注与现实硬件不符合,

尊敬的程先生: 您好! 非常感谢您选择入住上海豫园美居酒店并与我们分享您的入住体验。但很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。在美居,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

Good location for moeslem

Tripadvisor 评级 5.0/5

mykresna_com Business - 06/10/2019 经 TripAdvisor 认证的评论

Hotel good location for moeslem. Mosque can reach by walk to yu palace. And around hotel have halal food. Cross the street have hypermart. Walk,maybe, about 200 - 300 meters to Yu Garden Station Line 10.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

服务人员熟练度不够。

客户意见评级 2.5/5

Kennethchn 单人住宿 - 04/10/2019 所有已确认评论

酒店设施较新,位置尚可,然而服务细节糟糕。 然而前台工作人员效率较低,1:办理入住较慢;2:给同级别会员完全不同的待遇;3:入住时就反复说需要延迟到下午1点退房,结果房卡12点就开不了门,上下楼耽误时间,前台说是系统规定12点卡自动失效,现在是2019年,一家新装修的酒店还有这样的系统不知道是客服人员傲慢还是其他什么原因??4:退房开发票时不顺利,扫码系统不方便,希望用华住的码保存的信息,前台说那样会比较麻烦,麻烦你就不要把码放在那里啊。

尊敬的徐先生: 您好! 十分感谢您花时间告诉我们有关您在上海豫园美居酒店的入住体验。在美居,我们希望能向每一位客户提供高水准的服务体验,很遗憾我们前台的服务未能达到您的期望,请允许我向您表达我最诚挚的歉意。同时也非常感谢您为我们提供的这样的反馈,您的反馈对于我们的提高十分重要。请放心,根据您的反馈,我们正采取适当的措施来解决服务上所存在的问题并预防将来再次发生。 再次感谢您的分享,希望在不久的将来有机会为您奉上更好的服务。 谨启 付雷

干净卫生

客户意见评级 4.5/5

宋.. 商务住宿 - 26/09/2019 所有已确认评论

环境尚可

尊敬的宋先生: 您好! 非常感谢您选择入住上海豫园美居酒店并给我们分享您的入住体验,您的反馈对提高我们对服务非常重要,看到您对我们对早餐评分不是很高,非常抱歉没有让感觉100份的满意,我会将您的意见与我们的团队一起分享,提高早餐的口味和出品质量。 一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

一次非常完美的住宿

客户意见评级 5.0/5

卫.. 商务住宿 - 25/09/2019 所有已确认评论

金秋时节,入住美居酒店,体验经典,享受完美服务和奢华设施。

尊敬的卫先生: 您好! 非常感谢您选择入住上海豫园美居酒店并和我们分享您的体验。听到您对我们工作的肯定,十分开心。 一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

整体比较满意

客户意见评级 4.5/5

匿名 商务住宿 - 25/09/2019 所有已确认评论

很好的一次体验

尊敬的张女士: 感谢您下榻上海豫园美居酒店并和我们分享您的入住体验。听到您对我们工作的肯定,十分开心。 我会将您的认可与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

服务影响体验

客户意见评级 3.0/5

任.. 商务住宿 - 24/09/2019 所有已确认评论

豪华间分配内窗不告知 门卡未到期失效 房间不合需求未提供升房服务

尊敬的任先生: 十分感谢您花时间告诉我们有关您在上海豫园美居酒店的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在美居,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 总经理 刘静波

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