Tripadvisor 评级 3.5/5 384 评论
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复兴东路789号, 黄浦区, 上海
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访问: 800 m / 0.5 mi 10 min walk
访问: 1.5 km / 0.93 mi 10 min drive
访问: 1.6 km / 0.99 mi 22 min walk
访问: 26 km / 16.16 mi 1 hrs drive
从 办理登记入住手续 - 从 办理退房手续
Our restaurant is located on level 2. Guests can enjoy our buffet breakfast as well as set lunches and dinners.
来自 100% 认证入住过我们酒店客人的评论发现更多
Not on the same level as other Accor hotels
Tripadvisor 评级 2.0/5
rdbrr6 商务住宿 - 经 TripAdvisor 认证的评论
This hotel has no care for all accor members. not mention of my status. at first check in there was one foreigner that spoke english but not the person who was helping me. Then they put me in a room that has a broken heater. when asking to repair they brought me blankets and when saying i wanted the heater to be repaired, with out looking at it they said it's broken. after that i had to ask for other room. No welcome letter and no welcome gift. very unusual for me as platinum member. the guys running the breakfast room were also not speaking english but very helpful and attentive. this hotel has steps to make.
The Location is Good
Tripadvisor 评级 5.0/5
Poh Ming N 商务住宿 - 经 TripAdvisor 认证的评论
This is the stay at close to Yu Garden which just a distance away, about 500m. The hotel is new and trendy. I even saw a robot go in and out of the lift, wow! It's located at the central of the city, highly recommended.
Tripadvisor 评级 4.0/5
676danieled Solo travel - 经 TripAdvisor 认证的评论
perfect stay in Shanghai, the hotel is well situated, metro station is 7-8 minutes away on foot, beautiful Yuyuan Garden is 15 minutes away on foot. The room was spacious, with all conforts.. the reception staff was so kind, a special reporting from me to Ada, that helped me in some situations with courtesy.
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Worst hotel ever stay
Tripadvisor 评级 1.0/5
mchcafe 商务住宿 - 经 TripAdvisor 认证的评论
As a gold status member, I was arranged to stay in a room which only has one small window, and the worst part is the window facing the corridor of the hotel. You need to close the curtain for a whole stay. Worst ever.
Dear Guest, Thank you very much for your most recent stay with us at Mercure Shanghai Yu Garden and for sending your stay review. Your ratings and constructive comments are very valuable for us in order to continue improving our service. From your ratings I do understand that during your stay you are unsatisfied with the room of small windows. We have many kinds of rooms to provide guests to choose. I suggest that for your next stay you may request to book our Executive Deluxe King Room which is 42m2 large with big windows to make your stay more comfortable. We appreciate you sharing your concerns, we are excited welcoming you back again soon and to experience the difference. Sincerely,
Not Accor standard hotel
Tripadvisor 评级 2.0/5
Bank T 商务住宿 - 经 TripAdvisor 认证的评论
Not Accor standard hotel. First of all, they didn’t welcome you as Accor standard hotel. No upgrade no welcome drink no welcome greetings as I normally know from even Ibis with 10x times lower cost. Laundry service was a bit weird as they want me to do by myself in the 2nd floor after 2-3 times asking.... Also the light in the bed room was broken and I had the whole night light open... first time with Accor hotels unfortunately
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
价格旁边的房型的 1 晚 1 人价格，不含附加服务，不含早餐。它对应于网站 (https://all.accor.com/) 上今天显示的 1 晚最低公开价格，包括相关住宿的各种税（增值税和旅游税）在内，但仅限在接下来的 20 天内住宿。具体因时段和空房情况而异。该价格仅在预订时予以保证。所有（国外）预订均以酒店所在国的货币支付。只有在预订时以该货币确认的金额才能获得保证。我们会为您提供一个兑换成您的货币的估算金额，但这不具有约束力。付款时，您的银行可能会向您收取银行手续费和/或兑换费。返回房价