上海外滩悦榕庄酒店 5 星

Tripadvisor 评级 4.9/5 4,481 评论

上海外滩悦榕庄酒店 - Image 1
上海外滩悦榕庄酒店 - Image 2
上海外滩悦榕庄酒店 - Image 3
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19 Gong Ping Road, 200082 上海, 中国

描述

酒店其他优惠

  • 水疗保健中心

  • 设备齐全的健身中心

  • 会议设施和宴会厅

  • 靠近上海的主要交通枢纽

我们的客房

酒店位置

上海外滩悦榕庄酒店

19 Gong Ping Road
200082 上海
中国

GPS:31.249908, 121.50708

电话
传真 +86 21 5509 1199

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 空调
  • 早餐
  • 酒吧
  • 会议室

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

TripAdvisor 评级  4.9/5  4,481 评论

Nice stay

Tripadvisor 评级 5.0/5

Malisaaa W 经 TripAdvisor 认证的评论

W onderful experience! The service was impeccable, the bed was extremely comfortable, and the attention to detail throughout the hotel was impressive

Dear Valued Guest, I am absolutely delighted to hear that you had a wonderful experience at Banyan Tree Shanghai On The Bund! Thank you for highlighting our impeccable service, extremely comfortable bed, and the attention to detail throughout your stay—it means the world to us that these elements made your time with us so memorable. Our team takes great pride in creating meaningful moments for every guest, and your kind words have been shared with everyone as wonderful encouragement. It would be our pleasure to welcome you back soon for another relaxing and exceptional stay—whether to enjoy more of our heartfelt hospitality, stunning views, or simply another perfect night's sleep. Christoph Kamieth General Manager Banyan Tree Shanghai On The Bund

Amazing Luxury and Warm Hospitality

Tripadvisor 评级 5.0/5

Ayinde2 经 TripAdvisor 认证的评论

We stayed two nights at the Banyan Tree on the Bund at the start of a two-week trip in China, and it could not have been a more spectacular kick-off to our trip. It started with a refreshing tea brought during check-in, continued with a room upgrade to a swimming pool (large-scale hot tub) room with a jaw-dropping view of the Pudong, and kept going with a breakfast fit for royalty, plus luxury and kindness at every turn. The rooms are elegant and silent, comfortable, and beautiful. The staff were always helpful and warm. And the breakfast seriously was one of the best in all our travels. We will never stop dreaming about the French toast chef and the care he took to make each piece absolutely perfect. We felt we were being welcomed to a beautiful home, not just staying in a hotel, and we had a wonderful time. We have been fortunate in the last few years to have the opportunity to stay in many luxurious properties. We have learned that luxurious surroundings are nice, but they are even better when they come with sincere warmth and hospitality, and the Banyan Tree more than delivers on both fronts. We would book it again and cannot recommend it highly enough to others seeking a quiet, beautiful spot in Shanghai.

Dear Valued Guest, I am profoundly touched by your heartfelt and beautifully detailed reflection on your stay at Banyan Tree Shanghai On The Bund. It brings us immense joy to know that your two nights with us served as such a memorable and spectacular beginning to your two-week journey through China. We are especially grateful that you appreciated the thoughtful touches—from the refreshing welcome tea and room upgrade to the stunning Pudong view from your pool room—and that our breakfast, including the lovingly prepared French toast, left such a lasting impression. Your description of feeling “welcomed to a beautiful home” is the highest compliment we could ever receive, and it reflects the sincere warmth and hospitality our team strives to offer every guest. I have shared your uplifting words with our entire family—especially our culinary team, who are thrilled to know their dedication was so warmly felt. It would be our honor to welcome you back whenever your travels bring you to Shanghai. Until then, we wish you continued wonderful adventures and look forward to the day we can host you again. Christoph Kamieth General Manager

this is the worst hotel ever! they are racist!

Tripadvisor 评级 1.0/5

Navigate27347094569 经 TripAdvisor 认证的评论

be aware of booking this racist hotel. When I checked into the room, they gave me a room that was different from the picture, and told me to pay an extra $100 per night to get the same view as the picture. The staffs were absolutely unfriendly and unhelpful at all. I saw many people fighting with the manager during my stay. They only make extra charge to the foreigners. All the Chinese people get a room right away and all the foreigners are paying at the lobby and looked very unhappy. Please don't waste your money on a hotel that discriminates against you. I will never go to Banyan Tree or Accor again. It's disgusting. I will give them 0 stars.

Dear Valued Guest, Thank you for sharing your feedback. We are very sorry to hear that you felt disappointed. Our hotel does not and will never discriminate against any guest. Room rates and upgrades are applied equally based on room type and availability, never on nationality. We take such accusations seriously and have thoroughly reviewed your comments with our team. Please contact us directly at Gloria.Chen@banyantree.com so we can look into your stay in detail and address your concerns personally. Kind regards, Christoph Kamieth General Manager

Great Hotel, But Poor Service After a Serious Incident

Tripadvisor 评级 1.0/5

Frank G 经 TripAdvisor 认证的评论

The Banyan Tree Shanghai On The Bund is a visually stunning hotel — clean, modern, and highly rated, which made it an appealing choice for our family. However, our stay was marred by a serious allergic reaction involving our son, which occurred at checkout and ultimately ruined the entire experience. Despite clearly informing staff of his peanut allergy, he was given snacks that triggered a reaction requiring emergency medical care. The initial response from the hotel was slow, confused, and lacked the urgency and empathy expected from a luxury property. Management did later acknowledge the incident and offered a partial refund, but the lack of clear allergy protocols, poor communication, and inadequate emergency support during a critical moment were deeply disappointing. The experience left us shaken and undermined our trust in the brand. Whilst the rooms, location, and views were truly amazing, the experience makes me give this hotel a 1-star rating. Safety and service must come first — especially when a guest’s health is at risk.

Dear Valued Guest. Once again – I am truly sorry for the inconvenience you had to go through due to the unexpected allergic reaction of your son after consuming popular, international branded chocolate products which did not indicate any peanuts on the ingredients list as well as our homemade almond cookie which also did not contain peanuts based on our production standard. We have taken immediate action and re-trained our team to strongly recommend parents and guests to not consume products that may contain smallest traces of peanuts - although there are actually no peanuts inside the product as per ingredients list. An unintentional cross-contamination during the production process cannot be completley ruled out. In case of any uncertainty in combination with a severe allergy to peanuts or any other intolerances it is recommended to refrain from consuming any of those potentially high risk food items since only the smallest trace of the allergen may cause allergic reactions. Our past experience at the front desk on this subject was unfortunately not strong enough to give you the right recommendation and could not prevent you from this incident to happen. With best regards, Christoph Kamieth General Manager Banyan Tree Shanghai On The Bund

Incredible hotel views

Tripadvisor 评级 5.0/5

ldgp14 Couples - 经 TripAdvisor 认证的评论

We stayed at Banyan Tree on the Bund for the last 2 nights of our trip to China and wow was it a great place to end our trip. We had the romantic oasis room which had an in-room plunge pool with incredible views of the Shanghai skyline. The location is good as it is only a couple of minutes walk to the ferry port to cross over to the financial district and it is also only a few minutes walk from a metro station so for example it took us only 3 stops (with 1 line change) to Nanjing Road. This hotel was truly fantastic with loads of great touches like daily essential oils, free mini bar, etc. This is truly a perfect place for your stay in the incredible city of Shanghai.

Dear Valued Guest, I am absolutely thrilled to hear that Banyan Tree Shanghai On The Bund provided the perfect finale to your journey through China! It’s wonderful to know you enjoyed our Romantic Oasis room with its private plunge pool and breathtaking Shanghai skyline views—a truly unforgettable way to unwind. Your appreciation for our thoughtful touches—from the daily essential oils to the complimentary minibar—means the world to us. We would be honored to welcome you back on your next adventure. Perhaps you’d like to experience our rooftop bar or spa during a future stay? Christoph Kamieth General Manager Banyan Tree Shanghai On The Bund

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